Avis clients sur Rezdy

Very Good Software bad support

Commentaires : Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system.

Avantages :

It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth.

Inconvénients :

We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.)

A good solution for small-mid companies

Commentaires : In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well.
Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds.

Avantages :

I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues.

Inconvénients :

As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me!

Not Ready For Big Companies.

Commentaires : Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section.

Avantages :

All the features I needed with some exceptions. Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs. Clean layout. A bright future with a few important changes.

Inconvénients :

Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand. New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients. Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on. Products are another area for improvement. To give you an idea about our products the setup is like this: 12 Products - Location A 10 Products - Location B 11 Products - Location C 8 Products - Location D 15 Products - Location E 7 Products - Location F 15 Products - Location G If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions. Documentation needs improvement. You can not bulk edit, sync products or CSV upload anything. Everything is one at a time. Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate. My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while.

Implementing Rezdy is the best decision we ever made

Commentaires : Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

Avantages :

Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler.

Inconvénients :

It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency.

The best B2B tour booking software

Commentaires : We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end.

Avantages :

It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented.

Inconvénients :

The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high.

Rezdy Revs up your Revenue

Commentaires : We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product.

Avantages :

Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick.

Inconvénients :

The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround.

Best Sofware for Activity Operator

Commentaires : Great experience!

Avantages :

What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources. You can choose your card merchant and you can have a large inventory and manage it with ease. Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system.

Inconvénients :

If you have a large inventory you can't manage all on the same calendar without using filters. I would add more features to manage resources, especially third party companies and free lance staff.

Great features and functionality that help your business grow

Avantages :

*Easy to use *Easy to connect with resellers *Easy to manage staff and resources *Easy to communicate with customers via sms and email *Great support

Inconvénients :

*Very limited reporting *Unable to include discounted reseller tickets so does not integrate properly with accounting software *Very, very expensive compared with other booking software *Time consuming to set-up

It’s very Robust! & we have tailored it!

Commentaires : We rely on it like electricity!
5 star

Avantages :

We completely rely on it to run our public walking tour business. It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard.

Inconvénients :

We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are. Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer!

Great Software Overall

Commentaires : Overall Rezdy is a great solution with a wide distribution infrastructure. The software contains various features that assist in operations like waitlisting both manual and automatic. The customer service/support has improved over the years but still has room for growth. Overall, I would recommend Rezdy.

Avantages :

System is built for enterprise use. It is packed full of advanced features that assist in daily operations and distribution of product.

Inconvénients :

User experience can be complicated in payment and automation. It requires a little more attention to detail than with competitors.

Great but beware extra integrations

Commentaires : Good but the documentation for additional features and integrations is very poor. Don’t charge if you can’t support a feature.

Avantages :

Ease of use Inventory management Quick support response times

Inconvénients :

3rd party integrations don’t work and whilst extra is charged support is minimal.

Great functionality, but very expensive and customer service not productive

Commentaires : Great product but extremely over priced for our type of business. I estimated that our fees would increase over 700% when they changed their pricing! Just not sustainable for a small business who sees not increase in sales in the package - to us it was a basic admin resource but Rezdy had higher expectations of what their users were getting from it

Avantages :

The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy!

Inconvénients :

Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions. Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off! Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy!

Great product

Commentaires : To be able to have our clients book into our stargazing tours and have all the required info there, auto emails, etc. is just fabulous. It means we do not have to man the office all the time.
The product is not perfect, and we do make suggestions for performance improvements and do not receive updates on these.

Avantages :

Rezdy has most of the functionality we need and use. It's the third type of booking software we have been using because the previous two we soon found out did just not have the flexibility we needed.

Inconvénients :

That every change needs to be saved separately, and is not saved automatically like other cloud based software can be an issue. We do make suggestions of functionality improvements to make the product work better for us and presumably others, and it would be nice to receive updates on this. It's not obvious that anything is done with our suggestions/feedback. Perhaps there could be a page with issues that are being actioned. Having an immediate feedback mechanism would make for better customer service/relations. Our tours are weather dependent, and as such, we do get our clients to give us alternative dates. It's not possible to easily display this info in Rezdy, yet, so that we also have to use an Excel sheet, to keep the overview.

Powerful booking software at a fair price

Avantages :

I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business.

Inconvénients :

One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running.

Tour booking software

Commentaires : Two and a half years ago when we began our foray into agritourism, I never would have known that Rezdy would be such an integral part of that process and our success. Having real-time booking made my users very comfortable with the booking process at Sun Valley Farm.

Avantages :

I really appreciate the support staff at Rezdy! Anytime I have a question or just have forgotten how to work a certain aspect of this software they are almost always available to guide me through the problem. My customers very rarely have difficulty booking!

Inconvénients :

The connection to stripe was very challenging during the quarantine and shut down of tourism. Rezdy has recently made some changes to their platform that hopefully will help us through those issues. I look forward to switching to this new service.

Rezdy - a perfect partner for toursim businesses

Commentaires : We operate hire boats and guided tours with Food and Drink Add-ons purely as online-prebookable.
Rezdy was easy (but very time-consuming) to setup and it is very easy to modify products and resources. Any occuring issues or questions are tackled by the superb support team immediately and thoroughly. So far (2.5 years of operation) we have not experienced any outage or software glitch with rezdy.

Avantages :

Ease of use, the ease of implementing it in our website and the AWESOME (!) support team.

Inconvénients :

The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually).

Distribution Game Changer

Commentaires : Prior to working with Rezdy, OTA management was a huge challenge which in turn prevented the growth we wanted. We were unable to manage more than a few resellers. Rezdy's platform has allowed us to manage our increased resellers in one platform. The result was a huge expansion of the marketplaces in which we were able to sell our tours and cruises. We have since exceeded our company sales goals and metrics.

Avantages :

Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive.

Inconvénients :

There could be some improvements in reports and analytics.

Implementing Rezdy is the best decision we ever made for our booking management

Avantages :

We were looking for a few new apps to help us automate some of our processes, and Rezdy was by far the best platform we found for booking management. It took us only a few days to integrate with our website and since then we've been so happy with the results. The order management feature is amazing and it has definitely helped us see where our time is most efficiently spent. Our productivity has increased because it has made the bookings smoother and quicker with the help of easy-to-use tools inside the app.

Inconvénients :

Every tools in Rezdy is user-friendly. Even the payment system that they have is absolutely helpful. What I like least is their Schedule and Calendar. It is good but it can have more improvement in terms of the user interface. For example, if you have more than 3 products, it will be harder for you to track it if you will use the monthly filter.

Brought us out of the dark ages, into the light!

Commentaires : Overall experience has been and continues to be fabulous. Customer support is spot on every time and always within easy reach. We LOVE using ready.

Avantages :

We love the streamlined workflow which has dramatically simplified our administration for booking students as well as managing class numbers on the fly. Easily accessible interface from anywhere in the world allows us to manage our business remotely with little fuss.

Inconvénients :

Marketplace, although a great concept it needs to be regulated a little bit better. Difficult to separate the genuine resellers from time wasters. We would love a little more customisation with sales of gift cards and ability to manifest events which run over a number of weeks such as an 8 week course on a set night once a week.

Pros and Cons of Rezdy

Commentaires : Rezdy has streamlined our online bookings and i am able to see at a glance what bookings we have even when i am not in the office or at my laptop.

Avantages :

1. It is easy to use once all the sessions have been created, and doing internal bookings are quick and easy. 2. The booking/sessions are live. 3. It is easy to delete an entire days sessions. 4. All queries and issues are sorted out asap (amazing since we are based in South Africa so there is quite a time difference) 5. Staff at rezdy are helpful and friendly 6. I so appreciated the training via telephone - it enabled me to teach my staff what they needed to know on site

Inconvénients :

1. When re-instating a day that had been blocked - all sessions for that day have to be redone manually. 2. The mobile app is difficult to negotiate when a user needs to make a new internal booking. 3. You need a constant internet connection for clients to check in and sign indemnities.

User friendly platform, great for tourism operators

Commentaires : We run a unique experience, which rezdy caters to perfectly. The voucher and codeword features are fantastic to allow us to run special promotions. Support is fantastic. Highly recommend this product for tourism and experience operators.

Avantages :

The functionality is well tailored and features allow for marketing campaigns.

Inconvénients :

Some features could be improved, but support is good.

Beyond Tourism

Avantages :

This is a very flexible platform to be used not only for booking tours but for managing events and even an online store for gifts. The integration widget/your website allow you going beyond.

Inconvénients :

It's has to be creative to use the potencial of the tools. Not all are easy to customize and you need to spend a time to find the best solution that could work for you. But the not good part is the lack of payment integration with the Brazilian market.

Easy tour operator system

Commentaires : Love it

Avantages :

Such an easy system to set up with the help of the Rezdy Team. Great to add to as your products grow.

Inconvénients :

Very few little annoying things like the pick up and drop off - can't seem to be able to use them as a separate option (without linking it to particular dates/sessions)

Rezdy makes my life easier

Commentaires : Overall Rezdy is not only fantastic software, which meets my needs, the customer support is greatenever I have an issue or a question.

Avantages :

A very comprehensive, easy to use software which makes managing booking and communicating with guests as seamless as it can be.

Inconvénients :

I have to log in every day. There are some additional "nice to have" features which I would like developed - e.g. improve gift cards and more, which would make me even happier.

The right solution for small excursion operators.

Commentaires : The easy to use integration of this online reservation system with my website got me up and selling quick. Now after using the system for a few years i really appreciate the comprehensiveness of the system with a great calendar, communication,catalog, on and on it all works great. I bumped down on ease of use and customer support because i wanted a feature that is not currently available and my feature request hasn't gone anywhere. Overall a great system.
Kenneth J Rear
www.SitkaAlaskaOutfitters.com

Inconvénients :

Need to add ability to hide prices in catalog list view. This way you can track the customers interest without the outside influence of price.