My Server Crashed and Open Dental came to my rescue!!

Publié le 13/01/2019
Stanislav K.
Dentist/Owner
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data. Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!!

Avantages: Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.

Inconvénients: Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.

OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!

Publié le 08/02/2017
Robert H.
Dentist
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice.
Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more.
True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software.

Avantages: Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

Inconvénients: The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

Dental Software for Real People

Publié le 28/08/2019
Aubri J.
Office manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies.

Inconvénients: Nothing, open dental is constantly improving their product.

Great dental software.

Publié le 05/06/2018
Xochitl L.
Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: You can use this to set up your office in a digital format. From patient forms to monthly reports. It works well with other programs, too.

Avantages: It's open source, which I love, therefore, I'm able to change, adjust and add forms, lab slips, charting and much more. Reports are easy and the selection is great. The interface is user friendly and quick to learn. The fees are minimal, if desired to have support, to free. The are certain programs that can be purchased or added for a fee, mobile view, e-claims etc.

Inconvénients: I don't like that only one section can be opened at a time. You can't have the patient chart and the schedule open at the same time.

Réponse de l'éditeur

envoyé par Open Dental Software le 07/06/2018

Thank you for the great review. Note that you mention that you can only open one section at a time. Some areas do allow this, but for the main windows that do not, simply open multiple instances. I always keep two instances open so that if I am about to check someone out, for instance, yet I want to work on another account or take incoming calls, I can do both at once!
(Nathan, CEO Open Dental)

Open Dental is an amazing piece of software, with excellent support and customization

Publié le 08/03/2018
Utilisateur vérifié
Chief Operating Officer, and HIPAA Privacy Officer
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Much, much less time on hold for support. Much less reason to even call support. This program is incredibly well made, and just works. It's super easy to install, and it integrates with pretty much all of the imaging software that's out there. Make no mistake - you can not go wrong with Open Dental.

Avantages: Being that this is an open source program for dental practice management, there are a wide variety of plug-ins and customization that are out there. Also, the support is amazing. Many of our clients use Open Dental, and we support it in our business. When you call for support, they'll remember your name, and there's barely any hold-time when comparing to Schein or Patterson, which can have 30+ minutes of hold time at times. Open Dental has a lot of reports that you can run as well, and it's easier in comparison to some of the competitors. This is by far our favorite dental practice management software, and we use and support all of them. The cost is fair as well. This software has incredible value.

Inconvénients: There's not much I don't like about this software, since it's so easy to install and to use. I would say the biggest con, is that when people are changing software to open dental, there's a bit of a steep learning curve. However, that's true of all dental practice management software.

Easy software to use! Very clean layout!

Publié le 07/12/2016
Katelyn E.
Office Manager
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software!

Avantages: Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

Inconvénients: The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out!

Réponse de l'éditeur

envoyé par Open Dental Software le 08/12/2016

Thank you for your thoughtful review Katelyn. If anyone ever does have issues with our support, our management team, programmers and CEO (me) are available to be escalated to. -Nathan Sparks

One of the best.

Publié le 06/12/2014
A L.
Principal
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix

Commentaires: Pro:
Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office.
OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode).
Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly.

Open dental

Publié le 31/01/2017
Lauren B.
office manager
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Avantages: Customization

Inconvénients: So many functions I could use more training

First time Open Dental User

Publié le 03/05/2018
Nancy F.
office manage
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Their support team is great! Always pleasant and very friendly. I have never felt like I was being rushed when I had a problem and needed their help.

Avantages: I like the fact that if I don't understand how to use a function, even after reading instructions in their help section, they have never once made me feel like a lesser person.

Inconvénients: not being tech savvy enough to follow the directions for help and end up having to call support for help

Ease of patient care

Publié le 19/12/2018
Utilisateur vérifié
Registered Dental Hygienist
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week!

Avantages: This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software.

Inconvénients: If you are using another software for patients to update their medical history, it does not sync well.

Would Never Recommend Anything Else!

Publié le 11/04/2019
Katie R.
Virtual Administrative Consultant
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Love it, love it, love it!

Avantages: Honestly, can’t say enough! Ease of use, accessibility to all features, ledger is simple/easy to understand, payment allocation is perfect, customization is amazing. Not one thing I DONT LIKE ABOUT!!

Inconvénients: I honestly can’t think of one single thing I don’t like about it. Especially since I’m at an office that uses Dentrix.

So easy a child could use it

Publié le 29/08/2017
Aubrey S.
Call Center Rep
Cabinets médicaux, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office.

Avantages: Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental.

Inconvénients: Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame.

Solid and easy to use!

Publié le 28/11/2018
Utilisateur vérifié
Dentist
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Haven’t had any problems and it runs smooth!

Avantages: It’s easy to find my way around. It integrates well w Dexis.

Inconvénients: W this last update there is a pop up that shows up when leaving a pts chart that is annoying.

Open Dental software is amazing and EASY to use!! Love the software

Publié le 06/12/2017
Ashley T.
Credentialing Administrator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I love this software and the customer support is friendly and well knowledged.

Avantages: Easy to navigate and use. The easiest software to learn for anyone in the dental field. I call Open Dental the "Software for Dummies"

Open Dental is highly Recommended

Publié le 09/06/2017
Hannah H.
Call Center Mananger
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on.

Inconvénients: This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow.

OpenDental is the best software out there

Publié le 05/08/2016
Kandhappan P.
51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been using open dental for almost 12 years now and It comes across as the most configurable and customizable dental software.If someone couldn't figure out how to customise a flexible software could only be attributed to the lack of motivation or ability to put into good use, a strong workhorse

Avantages: You name it -Once the modules are customised as per the Practices requirements then it is a breeze
Has almost all the features any dentist could ask for and are upgrading on daily basis

Inconvénients: Yes they have some features, which are in the process of being implemented through time

Open Dental

Publié le 19/11/2019
Jennifer B.
Office Manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use. All the information is easy to view from one patient screen.

Inconvénients: Takes a bit of time to get use too, but what new software doesnt.

We love what OpenDental offers!

Publié le 09/11/2017
Amber R.
Dentist/owner
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We tell people to make the switch to OpenDental all the time!

Avantages: Everything—the support is awesome. The software is always adapting to what dentists need in ways that actually benefit them and the program isn’t bloated with a bunch of “features” that aren’t useful.

Inconvénients: I hate to complain because there’s not too much to complain about... but we don’t love that you can’t edit the hours on the schedule to only start at 6 or 7 AM and end at 6 PM. Again... petty.

Compared to the other major programs, OD is easy to use, inexpensive and takes very little computer power.

Publié le 21/08/2017
David R.
Owner
Cabinets médicaux, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Ease of use. Almost anyone can use it with minimal training. Very intuitive and well laid out. Works on any computer.

Open dental

Publié le 14/08/2019
Kayla L.
Admin
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ease of navigating throughout the program.

Inconvénients: The system does crash if internet service is lost.

Open dental is a good product

Publié le 27/06/2018
Kathy F.
Front Desk Practice Coordinator
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use and understand. Easy to learn the functions. User friendly and color coded well. Easy to access all patient information with a few clicks.

Inconvénients: Slow at times, and can be glitchy. Some functions have too many steps to get to hat you need to do.

Very intuitive software in which more options are being added upon new updates. More bangs for buck

Publié le 18/04/2018
Frank P.
Dentist
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Prompt customer services & technical supports. Very intuitive & regular updates in which more options being added.

Inconvénients: I wish more graphic interactive modules being added to better demonstrate in clinical mode. Intra communication tools enabled.

Easy to learn and use

Publié le 08/06/2017
Jenny E.
Revenue Cyle Posting
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Able to search multiple offices at one time
Easy to learn the software
Easy to find the areas of the patient chart that is needed

Inconvénients: Occasionally have issues with getting the appointment area open to find a patient account that is needed

open dental

Publié le 21/11/2017
Ashley H.
CALLCENTER COORDINATOR
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Open Dental is a very well liked software by all of our employees. It is easy to use, especially when having to train.

Avantages: easy to use, very straight to the point, icons show you exactly what you are looking for, everything you need is at the click of a button

Inconvénients: The only issue I have with this software, is that if you have multiple offices you have to look up a patient by each office. There is not 1 search place that will search a patient at all locations.

By far the best dental managment software

Publié le 19/09/2019
Pamela L.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I love the intuitive nature and ease of use. I've used Dentrix before and it was so cumbersome

Inconvénients: I don't like how support charges you to call them.