Avis clients sur Appointy

Great software to market your appointments on multiple platforms FOR FREE

Avantages :

- There’s a free version, no need to be pressured into upgrading. - A team of software developers who helps customize the widgets on your website - easy to use platforms and also there’s an app on the App Store to use. - I love the interventions with multiple platforms like google analytics, add a book now on Instagram and especially a schedule directly on google business. - I also love to automate my daily tasks and Appointy can connect to zapper, in helping me doing so. I completely recommend Appointy

Inconvénients :

It would be nice if they added a little description when hovering on the infos Or options in the settings.

Stop reading reviews and just get Appointy!

Commentaires : Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Avantages :

The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution. This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Inconvénients :

Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again! Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Getting worse by the day

Commentaires : This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Inconvénients :

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Long Term Customer - Appointy Supports Our Entire Business

Commentaires : Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Avantages :

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Inconvénients :

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Too Expensive for Businesses

Commentaires : Appointy powered our tech stack for a long time after we left TimeTrade. Eventually, we grew tired of paying a programmer to tweak the API when business changed demanded it. We ultimately switched to SimplyBook.Me to save money and use Zapier.

Avantages :

Good integrations and API, lots of booking customization features were included that helped customers and staff alike. Google Calendar sync worked perfectly well and made it easy for staff to block time without logging in.

Inconvénients :

The 5 staff limit for $49.99 month was simply too expensive for our taste. We also had issues with the API also provide to be difficult to maintain with a developer. I see they've since added Zapier which might help with that extra cost.

Great Booking App... No customer end Android/IOS App

Commentaires : It's has been productive and I would still recommend it... It is a massively great App... If they take care of reporting and customer Android and IOS app.....and lastly Add CRM (email marketing) .... Boom they would be the jewel to run after.

Avantages :

I was able to use it for a class booking business. The Design is totally beautiful, I was Able to restrict client account booking as per validity period of class registrations, Cancellation and Rescheduling is amazing, Easy client sign up form. Reminder emails

Inconvénients :

Inadequate Reporting Lack of an Android /IOS App for my customers to log into were my major issues

Amazing Customer Service

Commentaires : I have had a great experience.

Avantages :

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Inconvénients :

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

First time user of Appointy

Commentaires : Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Avantages :

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Inconvénients :

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

Appointy for Dog Training Businesses

Commentaires : Excellent. They are easy to work with, are friendly and work hard to know and understand your business.

Avantages :

The ease of use for admins and clients. Easy on - boarding. Pricing is excellent and the support is superb.

Inconvénients :

It is excellent but not flashy...and I need some "flashiness" for my demographic.

Appointy is a great scheduling software for managing a business.

Avantages :

I really like the reminders. Also, the software is really user-friendly.

Inconvénients :

There is nothing negative about this software at all.

Great Product

Commentaires : Overall, this is a great product. I love the chat feature they have and the staff is knowledgeable. Their response time is quick and they are always able to help with whatever I need.

Avantages :

I like Appointy because it take the worry out of scheduling students for tutoring sessions and it's easy for parents to use. This product helps to ensure we are not overbooked which is very important due restrictions with social distancing. The software also gives us the flexibility to cancel and reschedule sessions with ease. One other thing I really like is being able to control how many sessions parents can schedule each week.

Inconvénients :

The thing I like least about the software is that it is not user friendly when trying to set up additional seats on the administrative side.

Appointy Support is unmatched!

Commentaires : I've been using appointy for a number of years, and have been very pleased with the scheduling platform. It is very user-friendly and readily customizable. The text/email reminders are awesome and I often get positive feedback from clients. I've used the support for an incident in which I accidently deleted services, and appointments on my schedule, the support techs have been beyond amazing in helping me solve the problem. I'm amazed to see that companies still exist with such great customer support and responsiveness in the online world. 10 stars for Appointy!

Avantages :

Customer support, ease of use for patients

Inconvénients :

Quite easy to accidently delete information from your schedule

Perfect program for a small growing business

Commentaires : I had been looking for long time a program for reservations to our High Teas. One that would customize it to meet our needs. About 3 months ago, I found Appointy. From the start I was impressed. In our first texting messages, The support staff asked permission to call. How wonderful. As I gave my list of needs, the reply was "no problem" - wonderful!!. Then for the next week or 2, daily we were in contact working and molding our program to meet our needs. Even when I thought we were done, Yaju was right there willing to make any changes that I needed. So now I have used this program for 3 months and I could not be happier. I find that I am getting less calls because the guests are able to book the reservation themselves and my data entry time has gone from really hours to minutes. In addition, there are many different reports I can look at or create to analyze our business. What I really like is that an email confirmation and reminder emails are sent to the guest. For us being a very small business, I feel that Appointy was our perfect match to help our business move forward.

Avantages :

That the program was customized to our needs, with no extra uneeded stuff. Easier for the guest and for us on the business end.

Inconvénients :

Just a few items we would have liked BUT they said that all those things were going to be in the version

Amazing Apps and the best Customer Service

Avantages :

My team and I are stressful to manage huge event and crowd. There's multiple date need to be set up and customized. Tight with the dateline, we were so panicked till we found out about them. I must say that I AM SUPER SUPER GRATEFUL. The app is so friendly and easy for my customers. Another thing that made me wont go to any other app is their Support team is the best that i ever liaised. They're very attentive to all my questions, they helped to customize it, i felt that i have another colleague next to me who helped me till all my job done. To [SENSITIVE CONTENT], please reward your team member, [SENSITIVE CONTENT] and others, afraid i might miss their names. Thank you so much! and you guys would grow in this industry

Inconvénients :

the booking appointment page would highlight the available slot more obvious, so easy for customer to refer

Best Software for Any Business

Commentaires : Highly Recommended, One of the best software for Appointments, Get rid of the burden of managing.

Avantages :

Appointy has helped me to get rid of a lot of burdens; I was annoyed by managing appointments with different clients for my business-related SEO, Well, once I have read an article about it, so I thought to give it a try. I am thankful to Appointy founder that he had solved my most significant hurdle of business, the best part is it can also send an auto reminder to your clients and easy to manage things with clients. Group scheduling, Class scheduling with auto notification are great features. Highly Recommended

Inconvénients :

Well, I love everything about this software, but I would be much happy if they can add some money integration features to it.

Worst tech support ever

Commentaires : It work but when you need to make changes it is impossible to reach tech support. And they claim you can reach them 24/7. Such a lie.

Inconvénients :

Almost inpossible to reach tech support. Instead you get to leave a voice mail and they never return your call.Can not reach tech support. I have been calling for 2 months. I just called 10 time today. Nobody will answer the phone

We felt the cared about our business and our success. Outstanding customer service.

Commentaires : Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on.

Avantages :

That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Inconvénients :

Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Tech support is fantastic!

Commentaires : I didn't think I would be able to use the program, because I thought it didn't have the capability to do what I needed, however, with the help of your technician rep, he was able to solve all my needs. I am very happy with the program now, and when I have had any questions or need help with anything rep is very quick to solve it. I have had great experience with your tech support and enjoy using this program.

Avantages :

Tech Support. Ease of use.

Inconvénients :

I would like a few more specific features, like stating a class is full when it reaches the maximum amount I entered. In the same text and background color that is used for the class time. There is also a bit of repetitive clicks when booking. Also, I'd love to have an option to change the radio buttons when you do book, that say "pay now" or "pay later". It would be great if we can customize that.

Best scheduling software ever!

Commentaires : I looked at many different scheduling software programs before I decided to choose Appointy. I am so glad I chose them. One of the things that I like about this program is that there is always someone available to chat with if you have any questions. Most of the other programs I found just had a "leave a message" option. That doesn't help me when I need help immediately. The tech support with Appointy is incredibly knowledgeable and patient! I am a detailed person and they were able to put up with my many questions and requests for edits. I also like the "strikethrough" option for the times that are already booked on the calendar. Through all my research, I found no other company that offered this. It helps when people know that certain times are/were available, just not for that day. The other scheduling systems didn't have this option. I also love that I can customize the calendar to fit perfectly into my website theme. It is super easy to use for my clients and super easy to edit for me...so everyone is happy! I would recommend them to anyone looking for a top quality scheduling service!

Horrible user interface, features that do not work, slow website, too many complaints to list them

Commentaires : Outrageously horrible

Avantages :

Google maps integration (but that hardly works)

Inconvénients :

Double bookings, manual sync that does not work unless you upgrade. Nothing works, not even the manual features they offer under the Plus plan that is suppose to sync with Google calendar one way. It does not update the google calendar at all. I even blocked my calendar directly in the Appointy system and the blocked time was still showing on google maps direct booking. Tech support is not helpful at all and does not address my issue. Cannot get a dedicated person to help me. I have chatted with 5 people today.

Always great service.

Avantages :

Super easy to use and the free online set up assistance is superb. Within the first week I had 5 new clients schedule with me which was a huge increase from before when they had to call or email.

Inconvénients :

The service is meeting all of my needs for the most part. My only hope is that they will soon offer the ability to attach specific forms to be filled out by my clients for specific visits. But even without that this service has already given me more time to work on what I love during day and less time on admin functions.

Appointy: The reservation service par excellence

Commentaires : There is little to say.
Highly customizable, super fast and competent customer support at a price lower than the competition

Avantages :

highly customizable, super fast and competent customer support

Inconvénients :

I don't know cons

Appointy is one of the best scheduuling softwares around!

Commentaires : Overall the Appointy team deserve a raise!

Avantages :

I love how the interface of Appointy is user friendly, it doesn't require one to be a tech suvvy.

Inconvénients :

I do not like how some of the best features of Appointy are expensive.

Demo and follow up

Avantages :

Ease of use, functionality. Support was fantastic! She spent considerable time going through the software (demo) while at the same time answering functionality questions I had providing solutions or workarounds to achieve. I have been using the "chat" option while in the software and after posing a functionality question the support response is almost immediate. Nothing short of outstanding to this point. Love the product and the service!

Excellent

Avantages :

I am currently setting up my counselling business and starting testing out appointy booking system, I have been extremely satisfied with both the ease of use and the customer support i have received in helping me set up the system so that it is compatible with my needs. Overall Excellent service

Inconvénients :

at this stage i cant really think of any cons. I am testing the system, perhaps the time zones are organised a little awkwardly. Alphabetically could be better