Avis clients sur Appointy

Appointy is a great scheduling software for managing a business.

Avantages :

I really like the reminders. Also, the software is really user-friendly.

Inconvénients :

There is nothing negative about this software at all.

Stop reading reviews and just get Appointy!

Commentaires : Appointy handles all of our scheduling for all of our staff. I wouldn't have it any other way!

Avantages :

The best thing is the customer service. I have never in my life been more please with a live-chat service than I have with Appointy. Our questions are often convoluted, sometimes obscure, and even on occasion have the answers in plain sight. The people they have doing tech support for their product are THE reason I wouldn't consider anything else. There is no robo-answer, and the people are genuinely interested in helping me find my solution. This sounds totally crazy, but I almost LIKE when something breaks because I get to interact with these guys! Shoutouts to [SENSITIVE CONTENT HIDDEN] in-particular!

Inconvénients :

Some of the default views (admin side) don't make sense. Example: moving to the calendar and I only see the next 3 hours? Default should be a week. And honestly, I think I can probably change that. Wait!!! I get to go talk to the support guys again! Other than that, the customization to make it look more like a whitebox product is a little lackluster.

Appointy: An Easy to Use Appointment Scheduling Tool

Commentaires : Overall, Appointy is an incredibly easy to use appointment scheduling tool that has streamlined my business operations immensely.

Avantages :

Appointy has been an amazing asset for my small business. It makes appointment scheduling and reminders a breeze. I love the ability to customize my services and the calendar view makes it easy to see appointments at a glance.

Inconvénients :

While Appointy is an excellent tool, I wish it had more advanced features like the ability to assign multiple staff members to one appointment or integrate with other software like QuickBooks.

Getting worse by the day

Commentaires : This is an update: I reviewed Appointy on this site on December 29, 2014, it's the second review at the bottom of this page. We've been with Appointy since 2011 and what compelled me to write another review is degradation in reliability of this service. Let me explain; Since November 2015 there have been outages on their server side, and when I would email Nemesh (owner of the company) either he or his staff would reply saying that you need to clear your browser cookies/cache, when the problem is obviously on their server side since I would test to see from multiple desktop and mobile devices with different internet access points. In January 2016 there were multiple of such outages. The weird, or should I say horrible thing is that Appointy doesn't even notify it's paying customers that there's an outage. A simple email would suffice. Instead they post these outages on their facebook page, probably assuming that their paying customers spend their business hours refreshing Appointy facebook page to see their outage updates. I just discovered that Appointy as a company has been around since 2008, but it boggles my mind that they still haven't figured out priorities that their business depends on. Instead of investing into redundancy servers and making their software more reliable they keep on adding little mediocre features that nobody needs, making the platform more complex to understand for beginners. Here is the list of things that hasn't changed to this day (since 2011).
1. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy.

Inconvénients :

If new booking user hasn't confirmed his email address, Appointy still books this user into the schedule, and if that user misspelled his email address he doesn't receive appointment reminder, hence you get a no-show, causing you to loose money and your staff getting angry for lost time slot.

Great service!

Avantages :

The software is clean and easy to use. The service from the customer support is even better, they walk you through any questions that you may have. I have never contacted them where they couldn't immediately assist. Thank you for being there for help!!

Inconvénients :

It's definitely on the high end of softwares but you get what you pay for. If I pay for a cheaper software, I wouldn't get all of the services that I get with this one.

Long Term Customer - Appointy Supports Our Entire Business

Commentaires : Overall, my business has grown with Appointy over the past couple of years. As we continue to grow, Appointy will be our software of choice and we will continue to use their platform.

Avantages :

Appointy has a lot of flexibility and features that can be customized to your business needs. Also, their support team is responsive 24/7 to answer questions about the software. Appointy's integrations are also very helpful. Their team not only helped me set up 90% of the data collection that I needed, but they also helped me complete the final 10% that was a bit more technical and needed a more experienced developer.

Inconvénients :

The software could be a bit more intuitive in some areas; however, their customer support team makes it easy to ask questions and quickly get a response whenever I am confused (which is not often).

Too Expensive for Businesses

Commentaires : Appointy powered our tech stack for a long time after we left TimeTrade. Eventually, we grew tired of paying a programmer to tweak the API when business changed demanded it. We ultimately switched to SimplyBook.Me to save money and use Zapier.

Avantages :

Good integrations and API, lots of booking customization features were included that helped customers and staff alike. Google Calendar sync worked perfectly well and made it easy for staff to block time without logging in.

Inconvénients :

The 5 staff limit for $49.99 month was simply too expensive for our taste. We also had issues with the API also provide to be difficult to maintain with a developer. I see they've since added Zapier which might help with that extra cost.

Great Booking App... No customer end Android/IOS App

Commentaires : It's has been productive and I would still recommend it... It is a massively great App... If they take care of reporting and customer Android and IOS app.....and lastly Add CRM (email marketing) .... Boom they would be the jewel to run after.

Avantages :

I was able to use it for a class booking business. The Design is totally beautiful, I was Able to restrict client account booking as per validity period of class registrations, Cancellation and Rescheduling is amazing, Easy client sign up form. Reminder emails

Inconvénients :

Inadequate Reporting Lack of an Android /IOS App for my customers to log into were my major issues

Amazing Customer Service

Commentaires : I have had a great experience.

Avantages :

It was so easy to use. It doesn't take a lot of time to learn how to use and more importantly it works with Google which brings in 95% of our customers.

Inconvénients :

Putting the account on pause do to Covid19 was a little confusing although they responded right away and were able to help pause my account.

First time user of Appointy

Commentaires : Publishing online classes with zoom during lockdown. The support for customising to our needs was excellent. We may be able to use this going forward with paid classes.

Avantages :

The flexibility of configuration to suit business needs are very good. It has a good range of features but the most appealing is the Live help and the outstanding level of customer support even during the free trial as all questions are answered and you are sent direct links to the relevant support material.

Inconvénients :

One or two small areas could benefit from additional customization such as gift certificate emails need to be slightly better design. Code needs to be bigger than the price you paid.

Great - as always

Commentaires : Have used this system for my online language business for years now, it's really great - can't do without it now.

Avantages :

The automated reminders that go out to clients, helps reduce no shows. All my clients are also really happy to use it and think it looks professional. It has reduced so much admin, as it allows clients to book, re-schedule and cancel their appointments themselves, without having to contact me.

Inconvénients :

Would love it to be able to track received payments, and stop clients booking when they haven't prepaid, but that is the only thing I miss. Everything else is fab.

I highly recommend Appointy!

Commentaires : I have a consultation business with several types of services that I tailor to meet the specific individual needs of my clients. Appointy allows me to set the hours that I am available for consultations along with how much time I need between appointments. Appointy allows the client to choose the type of service, schedule their appointment, and pay for it all with a couple clicks of a mouse. Appointy allowed me to custom create the intake information I need for their appointment. It displays that to the client to fill out when they schedule their appointment. And in the rarer instance where someone contacts me by phone instead of through my website, I can manually enter their appointment through the administrative side of Appointy so the time slot does not get double booked. It also allows me to block time from a regularly open time slot for those days when I want to take time off to schedule something for myself. Appointy has allowed me to manage my time better because it saved me a ton of back and forth in emails to ask for specific things each time a client emailed me. My clients see a professional user-friendly portal to book their session through and they too like the new way they make appointments with me. Some have even asked me to tell them more about it so they can use it in their business too. --- My experience with the support staff at Appointy has been above expectation. I found it so user-friendly that I only needed their help on one small thing when setting it up. I was responded to almost immediately. They even followed with me afterward. I am extremely happy with Appointy. I tried two other appointment setting plugins that work with Wordpress and canceled them both during the trial. Appointy is the best!

Avantages :

Ease of use, ability to customize what clients need, ability to block times in regularly open days when I want to do something fun instead of work, ability to manually input appointments for those who aren't comfortable with technology, that my clients find it professional and easy to use as well

Inconvénients :

Nothing

Customer Service

Commentaires : The representative helped me today after someone tried to get into our system 12 times. I felt very confident at the end of our conversation that our system was secure and that steps were being taken frequently to keep it that way. For a medical practice that is essential. Great job!

Avantages :

You can schedule quickly and that people can go online and see our schedule.

Inconvénients :

That two (or more) different people can't use the same email address and that you can't access your customer by clicking on their name in the schedule portion of the software.

Great app and amazing customer support

Commentaires : I have been using it for one year. I had more complex business last year and I was on Pro plan.
Since I have moved to another gym and had one room less I was able to get back to Free option.
I am so happy with their customer service, and if I would have more rooms again in future I would be happy to pay them because Appointed support was always on time and helpful.
Thank you Yaju you are a great support technician. Happy to have Appointy in my business crew

Avantages :

Simplicity, and mostly customer service

Inconvénients :

Minor problems with Iphone users that were fixed.

Best Software for Any Business

Commentaires : Highly Recommended, One of the best software for Appointments, Get rid of the burden of managing.

Avantages :

Appointy has helped me to get rid of a lot of burdens; I was annoyed by managing appointments with different clients for my business-related SEO, Well, once I have read an article about it, so I thought to give it a try. I am thankful to Appointy founder that he had solved my most significant hurdle of business, the best part is it can also send an auto reminder to your clients and easy to manage things with clients. Group scheduling, Class scheduling with auto notification are great features. Highly Recommended

Inconvénients :

Well, I love everything about this software, but I would be much happy if they can add some money integration features to it.

Good, not excelent

Commentaires : We've been using Appointy for over 3 years now and here is my review: It just works, in the beginning they had some server issues and some minor glitches here and there from time to time, but for the past couple of years it has been very smooth. The phone customer support is non-existent, though email and facebook page communication is pretty swift. It's just if your business relies on a booking system and something goes wrong, waiting for an email instead of calling and talking to tech support is counterproductive, or worse money-loosing issue if the business is busy. What not expect from Appointy. If you have a great idea to improve this software and you share it with them, they would promise you that they will implement it in the next couple of releases but they never delivered. It's been almost two years since I proposed them a great but so far nothing. Customers without email bulk deletion would be a good feature but blatantly missing. Facebook login option always gets broken when facebook updates their log-in API. When this happens Appointy staff is the last to find out and we have customers calling about no being able to login. I simply disabled this option. Is it worth the money, can you rely on Appointy for your business? Absolutely. But if they had phone customer support and really implemented customer usability suggestions it would be golden.

We felt the cared about our business and our success. Outstanding customer service.

Commentaires : Increased sales. Email updates on new clients. Clients can cancel without calling and taking our time. Clients can pay if we wanted to, but we take payment in person. Clients really love their email update reminders. I really could go on and on.

Avantages :

That my sales increased. The software allows customers to easily register for classes and we have seen a dramatic increase in our sales. We have not advertised or emailed past customers, so we are confident the software's ease of use is the reason why our sales increased 20% the first month.

Inconvénients :

Learning curve based on our needs. Truly is our needs make it difficult to set up each class, but customer service helps us whenever we need help. I truly only touched on the learning curve to put something in this spot, because Appointy guys really go out of their way to help us.

Tech support is fantastic!

Commentaires : I didn't think I would be able to use the program, because I thought it didn't have the capability to do what I needed, however, with the help of your technician rep, he was able to solve all my needs. I am very happy with the program now, and when I have had any questions or need help with anything rep is very quick to solve it. I have had great experience with your tech support and enjoy using this program.

Avantages :

Tech Support. Ease of use.

Inconvénients :

I would like a few more specific features, like stating a class is full when it reaches the maximum amount I entered. In the same text and background color that is used for the class time. There is also a bit of repetitive clicks when booking. Also, I'd love to have an option to change the radio buttons when you do book, that say "pay now" or "pay later". It would be great if we can customize that.

Extremely helpful

Commentaires : I don't have to deal with the scheduling.

Avantages :

The support that you get. The customer service is amazing. I like that my customers can schedule on their own.

Inconvénients :

sometimes it takes me time to figure out how to set something up. I can always ask for help. once in a while a customer says they did not get a reminder. Or that it came really late

Easy peasy appointy is easy

Commentaires : good scheduling tool

Avantages :

I have been using appointy for my every appointments in my personal business classes. Having a free trial has helped me to try and see if its best suitable for my business and it has been a pleasure using the service.

Inconvénients :

Would love to see some improvements in the UI and UX of the platform, as it is quite hard to reach the desired option for a particular option.

Appointy: The reservation service par excellence

Commentaires : There is little to say.
Highly customizable, super fast and competent customer support at a price lower than the competition

Avantages :

highly customizable, super fast and competent customer support

Inconvénients :

I don't know cons

Could be more user friendly

Avantages :

Scheduling was fairly straight forward.

Inconvénients :

Creating an invoice for an appointment was tedious.

If I could leave ten stars for Customer Support I would!!

Commentaires : Happy customers, and less frazzled staff!!!

Avantages :

It's easy to use, and looks good!!! It's has helped our business already and it's only been live about three weeks. Our biggest complaint from our customers has been booking. Having to wait for a call back and not being able to plan their day was a BIG problem.

Inconvénients :

I'd like more filters for running reports, and notifications when a purchased package has run out or is close to running out would save the day! :)

Excellent

Avantages :

I am currently setting up my counselling business and starting testing out appointy booking system, I have been extremely satisfied with both the ease of use and the customer support i have received in helping me set up the system so that it is compatible with my needs. Overall Excellent service

Inconvénients :

at this stage i cant really think of any cons. I am testing the system, perhaps the time zones are organised a little awkwardly. Alphabetically could be better

My clients are happy to book my services through Appointy and it provides a professional feel.

Commentaires : Appointy really works well and easy. It shoots session reminder to my clients about 12 hours before the appointment. It creates a great professional look to my massage services. Also, it works in an intuitive way that helps me to accomplish changes, updates and new services within the service. Yogi, at customer service, was just an angel. I strongly recommend Appointy for online booking.