Avis clients sur Intergy

Intergy works well for us

Commentaires : Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.

Avantages :

The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.

Inconvénients :

Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.

Intergy PM Review

Commentaires : It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.

Avantages :

The billing set-up/features are easy to set up and easy to use.

Inconvénients :

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

I feel like I'm in bizarro world

Commentaires : We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.

Avantages :

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Inconvénients :

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

User Friendly and Full of Features

Avantages :

Intergy is very user friendly. It's easy to navigate and to find information on a patient as all activity pertaining to the patient stays within their Intergy account. The user doesn't have to go to separate areas of the software to piece together a story. Scheduling and Patient Management is easy to use and flows nicely. Patient demographics are easy to navigate and the main information on a patient is located all on one screen. Intergy has a robust variety of basic reports built in. For higher level, detailed reporting we use their Practice Analytics (separate system) but the ones within Intergy do give the basics needed for a practice. The ability to create and print custom letters is a great feature. Charge and payment posting is easy to do. The financial activity portion of Intergy is well developed and one of the best compared to other systems I've seen. Tracking activity is easy and all transactions for a charge are easy to understand and follow. System allows for charges to be voided. Financial activity can also be reversed (payment takebacks, contractual adjustments, etc.) easily when necessary.

Inconvénients :

We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS.

Intergy EMR

Commentaires : This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.

Avantages :

This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

Inconvénients :

The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture

Intergy is very user friendly. All the information I need is right at my fingertips.

Commentaires : I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Avantages :

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Inconvénients :

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Greenway Intergy for Medical Practices

Commentaires : Overall experience is excellent. Greenway Intergy interfaces with our Phreesia tablet . When we have encounter issues the Support Team ;have been prompt, professional and will ensure the issue is resolved before hanging up the phone. Intergy personnel are great to work with. The system is "user friendly' for new employees. The upgrades ensure the system is current with new
innovative technology.

Avantages :

User friendly, with excellent support from Greenway Staff. Intergy meets all of our Medical Practice needs with Patient Medical Records, Finances, Billing, , Reports for Management. The system templates can be modified to meet the AAP guidelines, and Insurance Hedis measures. We are very pleased with the Greenway Intergy Software System.

Inconvénients :

We have experienced difficulty with meagering charts. If we have an patient put into the system twice, it is tricky merging the two charts into one.

Great EHR

Commentaires : reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it.

It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Avantages :

User customization, Practice customization.

Inconvénients :

ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

A great EHR!

Avantages :

For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time.

Inconvénients :

Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account.

Breaking Up Is Hard To Do

Commentaires : We moved on from Intergy to a new billing system that fully integrated with our EHR software. Ending our relationship with Greenway turned out to be far more difficult than it should have been. If you are a current or prospective buyer you need to go into the relationship fully aware of this. Once the ink on the contract dries you will be just a monthly invoice to them. And that is OK as long as everything works as it should. But when the time comes to end the relationship they won't let go easily. Make sure you have all your "i's dotted and your t's crossed".

Avantages :

The software is fairly intuitive. It has a lot of features.

Inconvénients :

The canned reporting is severely limited. To make up for this Greenway sells an accompanying software called Practice Analytics. It has alot more canned reports plus the ability to develop your own reports. However it costs additional on top of Intergy, and the database only updates once a day overnight.

Not worth the money

Avantages :

there's nothing about this system that's liked

Inconvénients :

EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities

Intergy for FQHC

Avantages :

Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Inconvénients :

poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'. Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

What support?

Commentaires : I would not recommend this product currently because there is no support. It was a great product with great support when it was Sage, but now I wonder if they will survive very long into the future. I am currently looking at other software, and even though I have spent a large sum on Sage, I am thinking it may be better to move software before I miss the meaningful use cut off in October...and loose even more money.

Avantages :

I think the software is probably as good as many of the other ones available...not anything special. What used to really set them apart was their support, see cons....

Inconvénients :

Intergy support does not exisit. You will remain on the phone for an hour before being connected to anyone and then typically they do not have the answer and need to call you back, although you are lucky if they follow through. I have several open service requests. When Vitera bought Sage in October, they fired most of the long standing employees who knew how the system worked. I was in the middle of EMR implementation...now months later I am still trying to implement. They charge extra for everything and then do not deliver. I have been being charged for the practice portal since October, I do not have the practice portal. The accounting department is not enpowered to make any decisions regarding your account. I used to have a customer service rep that I could talk to about different issues but two weeks ago she disappeared and now there is no one...

I used Greenway for four years, it is a really easy system to us with some training

Avantages :

It is very friendly, intuitive and reliable. The system makes it very easy to navigate through the screens . And I love the support system they offer with this software.

Inconvénients :

There is absolutely nothing that i dislike about this software. If i had to choose one thing about it, i would say it does take some training to really know how to get the most of of the software.

Intergy makes my day productive!

Avantages :

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Inconvénients :

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

The BEST Customer Support Team

Commentaires : Greenway feels like our partner. They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager.

Avantages :

I love how robust this software is. There is so much we can do on it.

Inconvénients :

Sometimes it takes too many clicks to achieve one function or action.

Office Manager

Commentaires : After getting the software setup to run our pediatrics practice, it has worked very well.

Avantages :

The ease of scheduling and changing schedule templates.

Inconvénients :

It was difficult at first, as I am sure with any new software, setting up the template for our providers. We had a difficult time with the EDI. Greenway always worked with us to correct any problems.

Intergy by Greenway Health is a great medical software product.

Avantages :

Intergy is user friendly. Greenway Health has great customer service. Greenway Health employees are knowledgeable, professional, courteous, and helpful.

Inconvénients :

I have no cons to report. Greenway Health is doing a great job! I recommend this product and company.

Overall good for multi specialty companies.

Avantages :

Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

Inconvénients :

Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

Easy to use (user Friendly)

Commentaires : Support is awesome

Avantages :

keep the billing department on top of issues. reports are easy to view. lots of user on one system

Inconvénients :

the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

Great Software for Collections

Commentaires : Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

Avantages :

I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

I am very happy with Intergy

Avantages :

Intergy is very user friendly. It allows our office to be very efficient.

Inconvénients :

It is not specifically pediatrics friendly but we make it work.

Life (Practice) Saver

Commentaires : From implementation, to training and to this day everything has been great. Customer support is excellent. PM is user friendly. The various reporting elements for tracking purposes has been most helpful.

Avantages :

Ease of use and great customer support. Ease of creating reports.

Inconvénients :

Practice Analytics is not attached to PM :D

Regular user

Avantages :

Multifunctionality, overall ease of use,

Inconvénients :

Limited access to information and reports for tracking

Stay away!

Commentaires : Although the practice management software has some great features, learning how to use them and find them is only for the extremely motivated , diligent and highly paid front or back office employee. Your employees will be unable to get support without hours on the phone and/ or waiting days to receive a response. With each new vendor that has acquired the product, now Greenway Healthcare, the customer support has declined significantly and the cost for the support continues to sky rocket!
The customer support reps are young and inexperienced; lacking professionalism and the vision for the needs of a medical practice. If you have that diligent employee, they will often resolve the issue before intergy support will.
I suspect that this company has created a product with so many problems that in an attempt to salvage their economic vitality, they hire inexperienced customer service reps in all departments and then increase their fees relentlessly regardless of your contract terms which they will either reinterpret to their advantage or lose the documents so they can get you to sign a new one with even more unfavorable terms.
This was a great product many years ago, now I would liken it to an abusive partner.