Avis clients sur Service Autopilot

Exceptional Software for any Business

Commentaires : It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.

Avantages :

This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.

Inconvénients :

it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.

SA Autopilot client for years

Commentaires : It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way.

Avantages :

The features of the system and integration with other software

Inconvénients :

The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.

This program breaks down over time

Commentaires : BEWARE!!!!!! I own a lawn and tree fertilizing company. I have used this software for the past 3 years. We were extremely pleased with Service Auto Pilot for the first 2 years. It worked great and helped us tremendously with getting the business organized and up & running. Unfortunately over the past year I feel the software has done the complete opposite. With the constant updates there is some serious issues with the code the system is running. My balances on the invoices are off (which I have contacted them about several times over the past 5 months and they agree and confirm there is an issue) and even worse the jobs that are supposed to pop up for service are not. I have customers calling asking where we have been. There were always some small problems before with routing and just general things you need would be compromised. I once thought overall the site was a solid 4-4.5 stars out of 5 and a fair price. At this time however I DO NOT recommend this software! Check back once they get all the bugs worked out. The good thing is they made it easy to export your clients and leave.
UPDATE September 21 2016. None of the issues I have been experiencing have been resolved and even more issues are popping up. Soon as season is over I will be leaving this company
UPDATE 10/24/2016 I was told my issues were looked at by the development team and that they were some deep routed issues that would take a long time to fix. However the company has stopped updating me of the progress and it seems they have left my account for dead. There are even more issues popping up and it has become almost impossible to work with this software. I think what happens is after using the program for multiple years there is too much code interacting with itself and jumbles things all up. You may be wondering why I am still using it. That's because my business is seasonal and I was just hoping to get through the year before I went through all the work of inputting my customers into another service software program.

Avantages :

I loved its ease of use and how easy it was to teach my workers how to use it. It also has tons of extras that really come in handy when it comes to managing all aspects of business

Inconvénients :

I hate that it imploded on itself after using it for multiple years.

Too in depth

Commentaires : Terrible. Everything seemed like it would be great when talking to people before signing up. Once we signed up, we were basically on our own. Even when we called to cancel, no one offered to get help right away, they just let us go.

Avantages :

I liked that it had a map to measure properties

Inconvénients :

It’s way too extensive and we had to wait 4 weeks for our first training session, so we were on our own for the first month. There are plenty of training videos but no one to explain them or show us how to put them to use. It was confusing and difficult to even get our logo on an email. Templates are very confusing how to use them and we finally gave up and switched to LawnPro. Very easy to use and inexpensive. Not as many bells and whistles as Service AutoPilot, but definitely enough to get the job done well.

Working out soms kinks

Commentaires : This totally eliminates paper route sheets. Helps with end-of-month billing streamlining although not perfect.

Avantages :

Auto billing, tracking of jobs dispatched, dispatching jobs, APp for foreman works well, work tracking, time tracking are good

Inconvénients :

Has issues with QuickBooks sync, has some glitches when it comes to adding jobs in the field, very little mobile capability from an owner stand point

Software is deep with many capabilities

Commentaires : Overall I love the software and can't imagine running my business without it.

Avantages :

This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past.

Inconvénients :

I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use.

Service Autopilot Review

Commentaires : I've had a very pleasant experience with Service Autopilot. The software was easy to set up, easy to train new staff on use of the software and Service Autopilot makes my business run more smooth so that I can take care of more customers.

Avantages :

This software is very user friendly and easy to pick up on as a new hire. The software has great customer support tool and support videos that walk you through a process or function step by step. Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops. This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information.

Inconvénients :

I wish the automations feature of Service Autopilot was as user friendly to set up. Setting up up automations takes some practice and some training whereas all the other Service Autopilot features are simple to set up and carry out. This would be my only complaint about the software.

From a few clients to a thousand, this CRM software will change your business!!

Commentaires : My overall experience with Service Autopilot was good, it just didn't provide everything I needed as we transitioned more into pest control.

Avantages :

I really liked the ability to communicate with my clients and the expansive user interface.

Inconvénients :

The main con was that there was no way to integrate the current weather conditions into my reports.

A game changer for the service industry

Commentaires : Great company to work with, amazing customer service, and they are always working on devoloping new fetures with new techonlogy. Highly recomdended.

Avantages :

The system is very customizable. You can export all your data at any time and run excel reports if you choose to, however the internal reports are very detailed. This program will save any service business huge headaces by automating your service business. Service autopilot handles routing, invoicing, marketing, CRM and accouting seamlessly. It also handles large sales volumes efortlessly. As it runs on the cloud, it can be accessed from anywhere, anytime. Very happy with this program.

Inconvénients :

Be prepared to spend extra time setting up your account the way you like it. This is a huge plus, because you only have to do it once, and after that, you will get huge time savings.

The best solution on the market. period.

Avantages :

This program is the best thing to ever happen to my company. It is extremely user-friendly and incredibly efficient to use. The team at Service Autopilot have put major thought into creating a superior product, that actually automates many aspects of my business.

Too many issues

Commentaires : We were very excited to get started with a package that is seemed like it would be a powerful tool to reduce our office work. It has reduced our office work but I am not sure that it has done so more than another service would have. SA required us to modify the way we interact with our clients because of errors in the SA database. Every communication we send from SA has to be tested 2-3 times. For example we sent an email last year using merge fields. It was a supposed to look like a super personalized email from the owner to each client. We tested everything multiple times using test accounts. When we sent the email out in bulk it showed up as "Dear [fname]" There were about 15 merge fields in this email that failed. SA support created a ticket that we are still waiting to hear back about more than 18 months later. That is just one example of the daily frustration with SA. Now we feel like we are stuck because we have invested so much into the program and modified the way we bill our services to work around the SA problems. We do not want to expose our clients to more change but something has to be done differently.

Avantages :

There are lots of intended features. The vision for the software includes the ability to do many powerful things. Automations is a great way to reduce the burden on office staff.

Inconvénients :

There are too many problems. We have reported literally hundreds of issues that are still not resolved. The customer service staff make a ticket but nothing ever gets fixed. On a daily basis we have dozens of things we have to check because SA does not consistently record information correctly or consistently records it incorrectly. There does not seem to be a quality control team at SA. Recently they attempted to have very hyped up live broadcast about some new features being released and even that failed to work correctly. I just found it humorous that SA consistently fails at ensuring a quality experience for their users and this proved my point.

Going Down Hill

Commentaires : Customer service used to be good, they answered the phone! Now they want on line chat and don't answer the phone; you have to leave a message. A few times, my call wasn't returned. Or, they call back after hours even if you let them know you are in a different time zone.
They say they will look into issues (bugs) but I never see anything change.
I don't like being told to watch a video to learn how to do something.
I'm getting very discouraged and am thinking about moving to another software

Avantages :

We keep track of up to 1,000 clients a year. I like the dispatch board for keeping track of clients.

Inconvénients :

- Dispatch board was recently cut to a 90 search feature, we need at least a year to help keep track of all our jobs - SLOW response time! The system has slowed to a crawl; very frustrating - Reporting is difficult to use - Templates are limited - Font sizes do not match the number chosen (14 pt is not a 14 pt or a font size is not even available) - Tickets were added, don't know what they are but they get created when we didn't want one - History list on client page was changed and is now way too long - Have to go to another tab to find out if an email was received, it used to be on the client page I could to on and on about all the features they have changed over the years that have actually made it more cumbersome to use. I have thought about leaving for some time, not sure how it would be to get all my information to another vendor

Great ideas and features, too many issues

Commentaires : After submitting a solid dozen or so "Trouble tickets" for them to look into "Fixing" issues.... nothing ever comes of them. Its become quite the joke. It gets old. They are always pushing new features, in order to up the amount they can charge. They are fairly expensive compared to many others, but I was willing to pay whatever I needed to, in order to run an efficient company. With all of the issues they have, they fall flat. Oh, and they are upping their prices again in 2 months. I can't even justify the thousands I pay them already per year! So we are changing companies. Hopefully we will have better luck this go around.

Avantages :

Feature packed, routing, assigning jobs to crews, client data etc

Inconvénients :

Theres too many to count. Its become a joke around the office. The software is glitchy, and after 3 years of using it, we continue to find issue after issue. Payments that were entered somehow vanished, basic things such as being able to search for payments or other data is sometimes lacking as well. They seem to be in a HUGE rush to push the latest NEW FEATURE, that they never get any of the old features solidified. The snow plowing side of the software is completely different than the lawn side, which is very odd and requires learning 2 different ways of creating routes and dispatching crew etc.

Great Software Some Caveats

Commentaires : Overall a good software with some excellent people in the company. They just need to slow down enough to ensure transitions from other software is done accurately, focus on service and resolving known issues before adding more features. I would choose this software again.

Avantages :

- Automations (sending automated messages for marketing/collection etc.) - Automated arrival preferences (again, part of what they call Automations -Able to text clients from software - Setting up To Do's for employees - One report - Job Costing - has potential to make price increase easier to evaluate for under-performing accounts - Time saved entering leads

Inconvénients :

- Closed API - so make sure you want to own and be owned by this one software - Not able to get support on your schedule (wait for a call back which may happen when you can't take the call) - Fast growth and race to add features seems to have created a back log on issues - Can't open a client account right from the calendar - Issues with the Quickbooks Online synch - Scrolling through a client's receivables is wonky (you have to click to load more transactions)

Handles an unlimited amount of clients, jobs and employees.

Commentaires : I was first attracted to this company because they are very experienced in my line of work and do understand what we need from a very hands on point of view. There attitude toward customer service has taught me a lot about what it take to keep clients happy and coming back for more.

Avantages :

The dispatch board is laid out so you can customize the view you need of your work by client, status, resources assigned etc. It allows you to read notes and see pictures from the field in real time and correspond with your supervisors efficiently. The custom invoice templates are great and the fact that it syncs with Quick Books has reduced the time we spend billing customers. The Client screens allow us to keep track of every estimate, service and communication. Service Autopilot is capable of retain detailed info about each property and all job history. The training videos are great and the help staff is very polite and patient when you call with questions.

Inconvénients :

There is not much to dislike about Service Autopilot. It has been a little slow, but since it is cloud based software it could be my ISP or something else. They have made great improvements in this area.

Service Autopilot Makes Crew Management A Breeze

Commentaires : We started using Service Autopilot in January 2016. Service Autopilot has been a wonderful tool for streamlining the maintenance aspects of our business from scheduling to billing. The integrated mapping service makes it a breeze to modify existing routes. Scheduling changes are accomplished with just a few clicks. I love the budgeted vs actual job hours feature as it allows us to see which jobs and or crews are most profitable. My favorite feature is that billing is literally done with the push of a button. No more long weekends or translating spreadsheets to send out invoices! The mobile app has been an invaluable tool for logging labor in real time and tracking crew location. I love the United States based customer service. The Service Autopilot customer support unit is always courteous and knowledgeable. Additionally, there are online training videos available which are always continually updated. Service Autopilot made implementation of their software as easy as possible with their extremely helpful and patient launch and implementation staff.
I look forward to learning more features of Service Autopilot to help make our company even more profitable in 2017!
Renee Linkner
Lawnovations
Office Manager
Tulsa OK

Avantages :

Dispatching Crew Management Mobile Reporting

Our Company Made A 180 Because Of This Program

Commentaires : When we started our lawn care company, everything was manual. We made our mowing routes in excel spreadsheets, hand wrote our invoices, were not very good at tracking accounts receivable (we likely lost a lot of money on this), etc. Since using Service AutoPilot our company has made a 180. We are able to use the app for our crews, invoices are created automatically when the job is completed, our A/R is better than it ever has been (with help from also being able to accept credit cards through the program)! Service AutoPilot has helped us tremendously and while there are small things that could be improved (certain reports being available is the biggest thing), the positives outweigh the negatives. I would 100% recommend this company to any service based business.

Buggy Program, Frustrated my clients on a regular, very detailed... gives for a hard learning curve.

Commentaires : I have been able to warn other lawn care providers to avoid it.

Avantages :

With enough time and learning you can do most things you would like on this program. Customer service is polite.

Inconvénients :

Buggy, client portal doesn't work with clients about 10% the time, overly complicated set up. I have used other programs like this and you are up and running in a few days. This is a great system for 2008 when it we released, but old and very clunky now. Not easy to use at all, but has most features you could want if you spend a few weeks learning it and go to the class on it. Customer Support is always kind but can't help you with linked programs; so, you may call 3 different companies to fix one problem. Value for the money... not worth it. Only use this program is they fix the glitches and you want to hire someone full time to do just this program. Just don't waste your money and time otherwise.

Excellent for The Lawn Care industry

Commentaires : The customer service has been excellent they really help you out to work through your needs.

Avantages :

This software addresses so many needs we had and many we didn’t even know we had! Making our client lists and their needs so cohesive in a multi- service company.

Inconvénients :

There are a few draw backs in certain functionalities but usually easy to overcome!

The software that saved our business and took us to the next level

Commentaires : We just began using Service Autopilot at the beginning of the year and I must say as a small business owner IT HAS SAVED US. We went through absolute chaos this spring, literally doubling in size within only 2 months and quadrupling by the end of Summer. Without the ability of having everything so well organized and automated with this software I honestly don't think it would have been possible to handle so much growth. It doesn't matter how small of a company you think you are, if you're ready to take it to the next level this is the software for you and it will definitely make the "next step" a lot easier to tackle. On top of that Jonathan and his team are very friendly and easy to work with and always look for ways to improve. I wouldn't think twice about using any other software but this one. Kevin Cordova
Arboreal Lawn and Landscape
Owner

Avantages :

The ability to schedule, route, track, invoice, and bill

Inconvénients :

Sometimes the mobile app acts funny

Misleading product

Commentaires : It's been terrible lately.

Avantages :

I did like it at the beginning until you guys change the software flow of recording hours. I hated, and instead it help us, now its a burden that i cant get out quick enough.

Inconvénients :

You're not listening to what the problem is and not taking care of it, and only giving excuses.

Service Autopilot results in a love/hate relationship

Avantages :

Scheduling for recurring services is easy to use and maintain.

Inconvénients :

Reports are useless, nothing is really autopilot. You have to find a work around for everything you need to do. They are always offering upgrades and additional features, but there is basic functionality missing.

Marketing Director

Commentaires : We have used Service Auto Pilot for just under a year. In Fairness we haven't made the time investment to take advantage of the full functionality of the tool or to take advantage of many of the features. I just attended the Service Auto Pilot Users conference and was more than impressed with the company, presentations and capabilities. Based on the conference I would give everything a 5 star and once we get fully on board with the program might feel that way about the application as well but based upon our current experience rated it as above.

Avantages :

A cloud software solution tailor made for the landscaping industry. Leading edge technology with a constantly improving platform.

Inconvénients :

Not the most intuitive program.

Service Autopilot Review

Avantages :

We started using Service Autopilot December 2016 and it has streamlined our operations! Frees up so much time that we didn't have before and not sure why we waited so long to make the move. Routing capabilities, dispatch board, crew manangment, invoicing. Its a CRM that continues to get better. The best benefit... it has allowed us to focus more on the business so we can grow faster!

Inconvénients :

It took a little time to set up but that's really not an issue. For us, we waited to long to make the switch to SA.

Service auto pilot

Avantages :

I really like the web based interface and the ability to work from virtually anywhere. It makes billing much easier since the workers clock in and out of jobs and invoices are generated automatically

Inconvénients :

Setting it up is very time consuming and tedious if not done exactly correct it a pain to figure out where something went wrong.