15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Setmore

Optimisez votre entreprise et prenez des rendez-vous en ligne avec vos clients à l'aide d'une plateforme de planification superbement conçue et ultra-intuitive.

En savoir plus sur Setmore

Avantages :

The price is great and there is no fuss if you want to switch back to a free version.

Inconvénients :

There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating.

Setmore - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,3
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,0/10

Setmore a reçu une note globale de 4,6 étoiles sur 5 d'après 952 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (952)

Brett
Brett
CEO, Life Coach & Business Coach
Utilisateur LinkedIn vérifié
Formation professionnelle et coaching, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A perfect fit!

5,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Wenx
Wenx
Redacteur (Bénin)
Utilisateur LinkedIn vérifié
Rédaction et correction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Setmore un bon logiciel moderne

5,0 il y a 4 mois

Avantages :

Le meilleur logiciel aujourd'hui pour le planning ou autre service de programme c'est Setmore. Ce logiciel offre une belle gamme de fonctionnalité à travers ses services Ce logiciel permet de suivre les planification calendrier.

Inconvénients :

En général setmore offre une meilleure qualité de ses services et prestations Je vous le conseil vivement

Réponse de l'équipe de Setmore

il y a 3 mois

Hi Wenx, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is the best software today for planning or other programmable services. It's wonderful that you think the software allows you to forward with planning. We really appreciate that you would recommend us to others. If you require any assistance, please reach out to help@setmore.com or via the live chat in the app. Julia, Community Team

Isabelle
Isabelle
Chargé de com et marketing (France)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Fonctionnalités intéresantes mais attention à la stabilité

4,0 il y a 3 ans

Avantages :

Mise en place facile, intégration sur le site efficace. La solution nous a permis en une semaine d'assurer une continuité de service pour nos contacts.

Inconvénients :

Nous rencontrons depuis quelques semaines des problèmes de stabilité : retard de synchronisation ou désynchronisation des agendas Outlook, sans parvenir à savoir s'il s'agit de pb internes ou dûs à Setmore.

Réponse de l'équipe de Setmore

il y a 3 ans

Salut Isabelle, Merci pour votre avis. C'est formidable d'apprendre que vous trouvez Setmore facile a configurer et a integrer sur site. Veuillez contacter notre equipe pour discuter des problemes que vous rencontrez avec Outlook afin que nous puissions vous aider a resoudre les problemes auxquels vous etes confronte. Julia, equipe communautaire

Isabelle
Isabelle
Ventes (Bénin)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Setmore , bon logiciel

5,0 il y a 6 mois

Avantages :

Ce logiciel me permet d'avoir une vue sur mes projets et de planifier les ventes et les rendez vous

Inconvénients :

Ça fonctionne pas sans une connexion Internet.

Réponse de l'équipe de Setmore

il y a 5 mois

Hi Isabelle, Thank you for taking the time to review Setmore! We're thrilled to hear that Setmore helps you have an overview of your projects, sales and appointments. We appreciate all feedback as it helps us improve the service we offer. Julia, Community Team

Magali
massotherapeute (Belgique)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Thanks to Setmore

4,0 il y a 4 ans

Commentaires : Je ne peux malheureusement pas trop développé ce point pour le moment, commençant seulement réellement l'expérience Setmore en ligne.

Avantages :

Merci à Setmore pour son application très complètement et utilisable avec un très grand nombre de supports ! Je viens de commencer avec la version premium et je suis curieuse de voir si tout ce que j'ai pu constater et envisager comme option seront à la hauteur ! Si c'est le cas, je pense que vous pouvez mériter sans problème un 10/10. Je mettrai éventuellement 11/10 si vous pensez à l'occasion à sortir une version en français ;-)

Inconvénients :

Peut-être ajouter une version française à l'occasion mais sinon, ça me parait très complet pour mon usage en tout cas ! Merci :-)

Erik
Analyste (France)
Assurance, 51–200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Un bon outil de planning et de calendrier

4,0 il y a 5 mois

Avantages :

Cherchant un outil pour mieux gérer mes emplois du temps, j'ai pu essayer SETMORE. La prise est en main est assez facile. Possibilité de synchroniser avec d'autres outils et notamment les agendas Outlook. La version d'essai propose déjà de nombreuses fonctionnalités.

Inconvénients :

Je n'ai pas encore pu constater d'aspect négatif à part peut être quelques latences sur les synchronisations mais qui ne gène pas énormément.

Réponse de l'équipe de Setmore

il y a 5 mois

Hi Erik, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is a good planning and calendar tool and that you appreciate being able to integrate with other calendars. We appreciate all feedback as it helps us improve the service we offer. If you require any assistance at any time, please reach out at help@setmore.com. Julia, Community Team

Jamesse
Agent immobilier (Bénin)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion d'entreprise

5,0 il y a 6 mois

Avantages :

Ce logiciel nous permet de faire les agendas, les calendriers.Ça permet également de planifier le temps des ouvriers et la réservation des places.

Inconvénients :

L'utilisation de ce logiciel est trop bon. Ça n'a aucun inconvénient pour l'usage et je recommande vivement à tous le monde d'utiliser.

Réponse de l'équipe de Setmore

il y a 5 mois

Hi Jamesse, Thank you for taking the time to review Setmore! We're absolutely thrilled that you think Setmore is too good and you highly recommend us to others. We appreciate your support. As always, if you require any assistance, please reach out to help@setmore.com at any time. Julia, Community Team

Jared
Jared
CMO (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Setmore for Business

5,0 il y a 2 ans

Commentaires : I've been able to generate my return of investment within the first month and not just that be able to give value to clients in documentation and also frequent meetings.

Avantages :

It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.

Inconvénients :

I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.

Réponse de l'équipe de Setmore

il y a 2 ans

Hi Jared, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use for your social media platforms and that customers can book from those platforms. It's great that you think Setmore offers simplicity and doesn't need a high level of tech experience to use. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the team. Julia, Community Team

Sarah
Sarah
System Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I love that Setmore is so simple to use

4,0 il y a 2 ans

Commentaires : Setting up Setmore couldn't be easier because to its user-friendly UI. Client self-booking, automated appointments, and prompt customer service are three of my favorite aspects. For extra features, you can pay an additional fee or subscribe to a premium subscription.

Avantages :

My favorite thing about Setmore is how easy it is to use, yet filled with all the information I need to book the right appointments and services every time. Within the first month, I was able to create my return on investment and provide value to my clients via documentation and regular meetings.

Inconvénients :

Setmore's sole flaw is that it can occasionally crash. Occasionally, things don't save correctly and updates don't appear until hours later when you reenter the application. Setmore's only genuine flaws are these little hiccups in the system.

Réponse de l'équipe de Setmore

il y a 2 ans

Hi there Sarah, Thank you for taking the time to leave us a review! Thrilled to hear that you think Setmore is simple to use, terrific and affordable to help manage your business. It's great that you like the social media integrations, client self-booking, automated appointments, and prompt customer service. If you require any assistance, do not hesitate to reach out to our 24/7 team via the live chat in the app or at help@setmore.com. Happy Scheduling! Julia, Community Team

Sarah
Sarah
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

A good, easy to use program, well-priced, but with a lot of unusual glitches

3,0 il y a 8 ans

Commentaires : We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.

Avantages :

Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.

Inconvénients :

Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.

Lavanderia
Application Developer (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Effective Booking and Scheduling With Setmore

5,0 il y a 2 mois

Avantages :

With Setmore, managing appointments and appointment scheduling has been easy What I like most is the ease of booking online and the fact that it is affordable too.

Inconvénients :

Well, Setmore has been the best and no issues with booking

Annabelle
Annabelle
Director (R.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Fantastic app for scheduling and appointments

5,0 il y a 12 mois

Commentaires : Fantastic - highly recommend, especially for the 24/7 customer service

Avantages :

This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE

Inconvénients :

The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.

Réponse de l'équipe de Setmore

il y a 11 mois

Hi Annabelle, Thank you for taking the time to provide such a lengthy review. Firstly, it's wonderful that you think the app has helped transform your business, you appreciate the 24/7 customer support, and the 2-way google calendar sync functionality. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers for consideration. Julia, Community Team

Mindy
Mindy
Owner (Canada)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Alternatives envisagées précédemment :

Upset that I must cancel Setmore because my clients can't buy memberships/packages.

5,0 il y a 2 ans

Commentaires : I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.

Avantages :

Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.

Inconvénients :

I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.

Réponse de l'équipe de Setmore

il y a 2 ans

Hi Mindy, Thank you for taking the time to review Setmore and providing us with feedback. We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature. We hope we will be able to welcome you back to Setmore in the future. Julia, Community Team

Gidon
Gidon
CEO (Israël)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent appointment maker

5,0 il y a 4 ans

Commentaires : Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Avantages :

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Inconvénients :

I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

Keri
Keri
Systems manager (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Easy to use, lots of integrations available

5,0 il y a 2 ans

Commentaires : I have loved setmore enough that I have recommended and even set it up for others

Avantages :

I tried multiple schedulers before deciding on Setmore for my podcast interview scheduling. There is a free version that is highly functional and does everything I need. When helping someone else build their business, I was able to use Setmore to integrate with their systems as well. The paid version is worth the price for the extras gained, such as additional payment integrations and sms appointment reminders.

Inconvénients :

Some areas may be improved by more customization options, but I’m pretty happy with what is already possible

Réponse de l'équipe de Setmore

il y a 2 ans

Hi Keri, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use and appreciate all the integrations we offer. It's great that after trialing different schedulers, you chose Setmore Free as it has everything you need. We'll pass on your comments to the team. Julia, Community Team

Holly
Holly
REALTOR® Designated Managing Broker (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

So far, so good!

5,0 il y a 4 ans

Commentaires : So far so good. I reached out to support Via the chat feature and they were very helpful.

Avantages :

It’s easy to set up and get started. I tried others for a minute and never finished

Inconvénients :

Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.

Euripides
Euripides
Alternative Therapist - Massage Therapist (Grèce)
Utilisateur LinkedIn vérifié
Médecine douce, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Massage therapist

4,0 il y a 4 ans

Avantages :

The user interface and the android app is the best on the market

Inconvénients :

The features are lacking compared to other similar software

Corinne
RMT/Owner (Canada)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent value, reliable online booking system

4,0 il y a 5 ans

Commentaires : I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business. Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks.

Avantages :

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Inconvénients :

Two complaints: 1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing. 2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Jörgen
Physiotherapist (Estonie)
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Why I still use Setmore

4,0 il y a 5 ans

Commentaires : So far very satisfied with constant improvements in Setmore.

Avantages :

Very easy to manage, great customer support, clear and simple interface.

Inconvénients :

Lots of bugs over time while booking an appointment or especially when changing currenty booked appointment. Many times customers are overbooking each other, even when it is not allowed in the settings. For an example, two customers have probably booked from computer at the exact same time. So one of them gets the appointment created email and the other does not. But for the first timers it is very confusing so they both come at the same time it was available. I suggest implementing a small time frame the booking has to be made, so when a customer clicks on the preferred time he/she is the only one accessible for that appointment in this small time frame, lets say 2 min. Other thing which would be beneficial for the users would be so called "Customer view". Simple push of the button in the booking calendar view for the administrator that would hide currently booked customer names, so when Client is in the office he/she can choose another available time without seeing other customers names and info. So to say discreet view for customer eyes.

Bill
Co-Owner, IT & marketing (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Day Spa Booking software

5,0 il y a 5 ans

Commentaires : Good, but could be better.

Avantages :

Setting up services is smooth and allows for the order to be determined by client and not A-Z. Most booking software do not allow for this. Thus you can not put your top selling services at the top of the booking page for ease of clients that book online. Sends confirmation emails and reminder text. The reminder text greatly reduces no-showes. Easy ability to download booking information into spread sheet that can be uploaded into email markeing programs. Keeps an ongoing data base of all clients year to year. So you data base just gets larger. Not difficult for staff to learn to use for booking appointments.

Inconvénients :

Does not have a staff only interphase that can be at the front desk. To allow staff to have all functions they must use admin page. That allows for booking software surfing by staff and the deletions of settings and services by mistake. Does not allow for Room booking. Only does staff booking. So if a services requires more then one staff member can result in over booking and angry clients. Needs the ability to be able to book rooms or service areas, then when assigned to staff, then staff can receive emails on service times. Currently does only books staff. So my staff never receives booking notifications. I have each set to areas or rooms in the spa. Does not allow payment processing threw local banks or other merchants that have lower interest rates compared to Strip and Square.

Trevor
Owner (Australie)
Services environnementaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good system to use but could expand it's services

4,0 il y a 4 ans

Commentaires : We use this as an online ordering portal that connects our services to the technician who is doing the work. It is basically Online > client > select requirements > Set date and time > assign technician to service > add to calendar.
The flaw is that we use service m8 to also schedule and invoice (then to Xero for accounting) and it doesn't connect to it (yet - hopefully one day), so there is a deal of double handling for us.
You can do payments in this service which is great, but our first one was awkward and we were not sure of the success. It's not the programs fault, I think it was the fault of the external party.
A few things are a bit clunky and not able to be customised, Im a believer everything should have an option to customise as every business has its own development requirements.
Overall, we are long time users (years) and wont change systems now. Just waiting for this one to go through enhancements..... Please........

Avantages :

Easy to use for all levels of system users. Looks good and professional. Great for basic businesses or education environments.

Inconvénients :

There are limitations depending on your own personal requirements. We do have to do work arounds to get it to fit our needs and it can be disappointing and frustrating. However saying that, it's a service that is not designed for what we need it to do, we use it because it links to other thinks that we like to use it for. I would love to see it expand as I think it has potential but some businesses would find this limiting.

James
Company Director (R.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simplifying Appointment Scheduling with Setmore

5,0 l’année dernière

Commentaires : I would recommend Setmore to other small business owners looking for an easy-to-use appointment scheduling tool. While there are some limitations to the free version, the basic features are still very useful and have helped me streamline my scheduling process.

Avantages :

I have been using Setmore to schedule appointments for my small business and overall, I have found it to be a helpful tool. The platform is easy to use and has a clean, intuitive interface. I appreciate the ability to customize my booking page with my business's branding, and the automated email and text reminders have helped reduce no-shows. Additionally, the platform integrates with my Google calendar, which makes it easy to manage my schedule.

Inconvénients :

While the basic version of Setmore is free, some of the more advanced features, such as custom booking pages and payment processing, require a paid subscription. Additionally, the platform can be a bit slow to load at times, which can be frustrating when I am trying to quickly schedule an appointment.

Réponse de l'équipe de Setmore

l’année dernière

Hi James, Thank you for taking the time to review Setmore! Thrilled to hear that you find Setmore easy to use, helpful and think the app offers a clean, intuitive interface. It's great that you appreciate the brandable aspects of the booking page, the automated reminders and the ability to integrate your calendar with Google. We appreciate all feedback as it helps us improve the services we offer. We'll make sure to pass your cons onto our developers for consideration. Lastly, it's wonderful that you recommend us to other small business owners. If you require any further assistance, do not hesitate to reach out to help@setmore.com. Julia, Community Team

Shay
Barber Shop Owner (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GREAT product, GREAT customer support

4,0 il y a 5 ans

Commentaires : While at times very frustrated with glitches, customer support resolves quickly. Super friendly and will do all they can to fix your issues. This software has made my life a lot easier. I have gotten many messages and phone calls from other booking software companies but given the good experience with the software and GREAT customer support, I'm not going anywhere unless it becomes expensive!

Avantages :

I like everything from the blue color to convenience. This software enables my clients to schedule their appointments at their own convenience and eliminates the need for someone at the front desk. You can also keep track of income and view daily, weekly and monthly. Hoping they add yearly soon! GREAT customer support 24/7 and always someone on chat. Chat is like texting so you can respond at your convenience, in between clients, etc.

Inconvénients :

Glitches! Most times things run very smoothly but there are times when there are many glitches. This can really throw things off however, customer support is amazing so things are usually fixed quickly.

Dragana
Executive Director (Serbie)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Some suggestions for improvement

5,0 il y a 4 ans

Commentaires : Honestly, love it, made our work so much easier. Sometimes I personally have between 10 and 15 meetings a day, and this way it is easy to follow who I have spoken to, whether it be my partner or a new client.

Avantages :

It is simple to use, all can be done in two clicks, and our users had only positive feedback about it.

Inconvénients :

Well there is pretty much nothing, but the integrations you offer for premium users. Namely, it would be better to tie Zoom Accounts to Staff members and not to the whole Company. Example: We have lets say 18 slots per Staff Member, which means users can double book as we each use our own Skype account. Now, we would like to switch to zoom as you offer integration but with all this my users cannot double book, as it is not possible to hold two meetings on the same Zoom account simultaneously.

Eileen
Owner (É.-U.)
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Highly Recommend

5,0 il y a 4 ans

Avantages :

The ability to set & send automatic notices (to us & the client) of appointments made, appointment reminders, rescheduled appointments, and cancellations is incredibly valuable for our needs. Setmore has taken customer service to another level, in a good way! The "chat" icon is the best! It's like a Setmore customer service rep is hanging out, ready to help. Whereas many company's bombard you with constant emails about everything, Setmore discreetly shares useful tips, new features, and important announcements through the tiny chat icon present on your screen. To help their clients during the COVID-19 crisis, they announced and released FREE tools for social distancing while working. Including a video conferencing tool. All FREE. It doesn't get much better than that!

Inconvénients :

It was a little tricky confirming our booking page.

Kirsten
ceo (É.-U.)
Ressources humaines, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Product

5,0 il y a 7 ans

Avantages :

Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Inconvénients :

They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature. IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.