Avis clients sur SimpleConsign

Best solution we found - 3 years running

Commentaires : I can't imagine our business model operating efficiently without SimpleConsign.

Avantages :

SimpleConsign offers flexibility that we couldn't find in other packages we tested. I'm sure everyone who does consignment does things a little differently, and everything we dreamed up before we opened our doors SimpleConsign was able to do right out of the box. Being able to provide a web interface to our consignors has improved our service to them; allowing them to find stock levels, etc. without having to wait for a return call from us.

Inconvénients :

I wish there were more ecommerce functionality "out of the box" instead of having to develop our own.

Worth The Money for Cutting Edge Software

Commentaires : Although it is one of my biggest expenses, I am so glad I chose to spend the extra money. My business runs smoothly and efficiently.

Avantages :

Ease of use and it is up to date technology.

Inconvénients :

Glitches once and a white that effect my ability to ring up customers, but SimpleConsign typically fixes these as quick as possible, which I appreciate.

Simple Consign has all the core elements we need to power our new business.

Avantages :

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Inconvénients :

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design. Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect. I would love for the software to work better with and on multiple devices.

Grateful I found this program

Commentaires : I am really enjoyed it so far and feel there are even more features I could take advantage of

Avantages :

I love the customer service. There isn't ever anything they haven't helped me with and I know that if I reach out they will be there with in the hour. They also have a lot of features that have made running my consignment shop so much easier.

Inconvénients :

The price. It does cost a lot especially with multiple locations

It's all in the name

Commentaires : Overall, simpleconsign is makes having a resale store easier to manage and run.

Avantages :

The product is super easy to use because the software takes you step by step along with the training videos.

Inconvénients :

I did not like that I would have to upgrade to get price suggestions.

Love SimpleConsign

Commentaires : Excellent! Love the staff and software

Avantages :

I am loving SimpleConsign, it has replaced a position that I once had to pay for. It has combined several systems into one and has made my life so much easier!

Inconvénients :

The implementation. The interface could be a little easier to use.

i LOVE Simple Consign!!

Commentaires : I have had a great experience with Simple Consign. Every time I have needed to get help hooking up a printer or had any questions about how to do something, I have always been met with the nicest, (and most patient) people! They never make me feel like I am asking for help with something I should be doing on my own, or that they would rather be doing something else. Simple Consign has a GREAT customer support team! And you can't that about all companies!

Avantages :

I tested out about 4 or 5 other POS systems before choosing Simple Consign, and the main feature I needed was having a set-up that would link my in-store inventory to my website. I needed a system that would easily allow me to keep my items in sync, and Simple Consign does it seamlessly! Plus after having looked at several other systems, I just liked the look and ease-of-use of the Simple Consign Back Office. Also, I LOVE that all of my info in in the cloud, so if I am away from the office, and need to know something, I can look at it on my phone! So cool!

Inconvénients :

Well, in the beginning, it was that it wasn't completely compatible with MAC computers, but they fixed that!! So..... Nothing!

Good software for volunteers

Commentaires : Our experience overall has been great. The reports are easy to run and the few that we've had to develop have worked well. Even though we use an external credit card processor, the interface with the software is easy to use.

Avantages :

Our staff is completely volunteer, with the preponderance what is considered "elderly". (I don't think of them/us that way, but chronologically, it's true.) They have used Simple Consign for over a year, now, and have become completely comfortable with it. Most volunteer only one day a week, so the ease of use is paramount.

Inconvénients :

We have a monthly sale by color the last 4 days of the month we're open, and the color goes for a single price - there is no way in the software to automate this - it allows for only percentage discounts. With the confounding factors of age and infrequency of occurrence, this has really been our only problem that has not been fixed immediately with the support staff.

great asset

Commentaires : Its been a great asset to our company.

Avantages :

The program is very easy to use and if we get stuck on anything the customer support is great. we always get a quick and friendly response to our questions.

Inconvénients :

We have a consignment shop and a regular retail shop all in one. we would like to be able to put the cost of goods in on the consignee inventory, just not the store owned inventory.

User and fan of Simpleconsign

Commentaires : I like the software and the support team.

Avantages :

Easy to use on all platforms and requires very little training.

Inconvénients :

Limited in features when it comes to buying clothing and missing some simple functionality like easily adding a new customer to a sale for loyalty.

More than I need but everything I want

Commentaires : I've been using SimpleConsign since I opened up my business 5 years ago. I have toyed with the idea of switching to shopify as it has a few bells and whistles that Simple Consign does not. Namely an app and also a bulit in website builder. However., the online access tool far outweighs both of those conveniences and until someone can compete in that aspect, I will remain a loyal customer to Simple Consign.

Avantages :

The best thing about this software is the ability to run reports for my vendors at the drop of a hat. I have a vintage collective and have 40 vendors who sell at my location. I do all the book-keeping for them and some of them are very disorganized. As long as I have put good and thorough information into the system at the time of the sale, including notes if necessary, I can go back at any time of the year and look up the sale and see what the circumstances surrounding the purchase were. I also love the online look up tool that the vendors can use themselves. Saves me TONS of time in phone calls answering questions about daily sales. Total lifesaver. Plus I push that expense back onto my vendors so I don't have to absorb that cost.

Inconvénients :

some of the terminology absolutely doesn't apply to my business model and there is no flexibility in changing it. I also would like a bit more options when it comes to running a custom report. I have a very limited capability to define my own parameters for sales reports other than the "canned" reports already built into the software. MAIN COMPLAINT: NEEDS AN APP FOR THE PHONE /TABLET ETC~!!!

I couldn't imagine running a consignment business without it!

Commentaires : SimpleConsign is an immense help with inventory management in a consignment situation. I could not survive without this type of inventory management system. A big plus is that they are nice people to deal with!

Avantages :

The overall inventory management of SimpleConsign makes it easy to manage consignors. The most difficult part of the consignment business is managing inventory and this program has helped. Custom reports are easy to create and download as a CSV to use a spreadsheet program to create better forms. Since we also hold online auctions, the custom forms can be used to create a dataset to upload to the auction site. Also, the folks at Traxia have to be commended about their responsiveness to customer service. Even over the weekends, someone will answer even though most issues could wait until Monday. I switched from another product and glad I did.

Inconvénients :

The software is not pretty. It looks like it was developed over 20 years ago and has not been redesigned. That is not an issue except that too many UI elements are small or not laid out well for eyes that are aging. Although a mature piece of software is good, it also shows the problems of adding features upon features. An example of the added-on features that feels as if it was bolted-on is the way to search old records. Also, bulk editing is very difficult. If you want to change a few items, you have to create a report, print out the SKU with the bar codes and use the bar code to scan in the SKU to create an edit list. A bulk upload system that is easier to understand would also be nice. There are no built-in alert systems to warn you about timed activities, such as inventory transitioning from ACTIVE to INGRACE. An alert system would be very helpful!

AMAZING company! The BEST in consignment software!

Avantages :

My team at Taylor Bug’s loves the system because it is easy to use. They think it is super easy to add store inventory and the option to search for consignors and customers. I am thankful for the value that we also receive for all the services that are provided! From the moment we contacted Traxia I have been SUPER IMPRESSED and pleased! I know the importance of partnering with companies that uphold high standards of quality and customer service. Being a customer for 2 years I have been amazed at the customer service that I have received in all areas and at all times! I am so thankful for the years I had doing it ‘old school’ style as it has helped me appreciated the complexity and possibilities that are offered with systems such as Traxia. They make a small business owners life possible, efficient and accurate!

Inconvénients :

After doing inventory with hand written tags for a year I switched to a download template software. It was AWFUL! I then came across Traxia SimpleConsign on-line. After reading the reviews, assessing the costs, and using the trial version I knew that it was a perfect fit for my store! With over 1,000 consignors and 11,000 inventory items my store is able to provide records that were not even possible with our pencils and paper method. We are now able to offer store credit, cash and even a combination of the two! It is amazing to be able to search items that may have lost a tag, look up records of previous sold items for pricing points, pull reports and track new and consigned inventory, enter inventory items from home if needed, view store information/reporting on my phone just to name a few. I also love the Help Desk option they use to 'view' our screen and help instruct and/or set up. And the best part is the company continues to excel, grow and create updates for its current and future clients.

Overall great software

Commentaires : We have had simple consign for years now and love it!

Avantages :

Easy to use and navigate. Many features we use every day.

Inconvénients :

I wish the online integration was better. We canceled our website because they couldn't get shopify to recognize as things were selling in our store

Great Software!

Commentaires : Great experience - the product and customer service is wonderful!

Avantages :

Very user friendly - visually clear, logical, and well organized. Customizeable - easy to adapt this system to our specific needs, run custom reports, use some features but not others etc.

Inconvénients :

Updates often seem to change layout or visual details that seem unnecessary - eg: fade effect on calendar setting, while there are other features we would love to see updates on to improve function eg: ability to discount multiple items at once, but not having to discount the entire sale. Or the ability to see trends of sales data on different time frequencies - monthly, yearly, etc instead of just "all time". However, some changes that we have wanted to see have been implemented, which is wonderful! eg: search function in brands feature. Is there a connection to QuickBooks?

Sweetpea's customer of SimpleConsign

Commentaires : I have been with SimpleConsign for over 5 years. I love that it is easy to use and has all the features necessary for me as a small business. Simple Consign gives me the tools that I need to be successful and to feel as thought I am a much larger business than I truly am. The support team is wonderful and they are always available to help with an issue big or small. I ran my store for 4.5 years without SimpleConsign and truly don't know how I did it.

Avantages :

SimpleConisgn allows me to track inventory, transactions and revenue. The wide availability of reports are so beneficial for me to be successful. These reports allow me to track sales daily, hourly, monthly and yearly with a few clicks. I am also able to track inventory sold by day and consignor.

Inconvénients :

Nothing that I can think of. When I have had a issue I contact customer support and it is taken care of almost immediately.

Best System I've Used

Commentaires : I have been using SimpleConsign by Traxia for almost a year and I have been beyond impressed since my first initial contact with the company. The software does absolutely everything (and then some) that I need to smoothly run the technical aspect of my store from printing labels to inventory management to vendor management down to the POS system. It does so much stuff that I haven't even actually used all of it yet. I also really like that I can custom create any type of report I can conceive of. I love that it is web based so that I am not tethered to my storefront to complete work tasks. I can literally lay in bed or be at a customer's home and use the system while it's still running and working at my shop. The other thing that I love about it being web based is that I don't have to worry about having to be troubled by doing software updates or have to fear any data loss... ever. It is very user intuitive and doesn't require pouring through technical manuals to figure it out. It really is, in my opinion, simple as the name infers. They offer free interactive classes as well to help become acquainted with the software which I found extremely helpful. I've also been able to pick up the phone at any time and talk with technical support to ask questions and get help or advice (at no charge). The customer service has been nothing short of stellar. The SimpleConsign - Traxia staff has literally made me feel like I'm part of a family. I like that they are not some big "corporate" type of company... meaning, I never feel like a number when I contact them. They call me from time to time just to check-in to see how I'm doing and offer their help. I have even received personal hand-written holiday cards from the staff. It's the little stuff like that that speaks volumes to me. I have secretly hoped that they don't get bigger as a company so they don't lose the personal touch. Honestly, there really isn't anything negative I have to say about it. What I've noticed is that if anyone has anything that they are not particularly liking about the software they seem take those comments and suggestions to make improvements to it. They always seem like they are looking for ways to improve and make things better/easier for us.

Look no further, this is the software you need for your consignment business!

Commentaires : After using a company for 10 years that claimed to be "The Resale Industry's Favorite Software System" I got wise and switched. I had been searching for a few years and finally came upon Simple Consign. If your just starting out, use this one! If you're wanting to switch, switch to this one - it's simple and I had over 6,000 consignors to switch over between 2 stores. After switching to this company I can see where every dollar that I make or payout is. Payouts are easy to track and this software won't randomly mark items down. I have been using Simple Consign for 9 months and I am in love!!! If you have a question/problem call them and they'll help. They go above and beyond to help you and don't have unrealistic customer service hours - they'll help you when you need it. The whole team is great and you can tell that they genuinely care about your business. In the short amount of time we've used Simple Consign the owner has even come to visit our out-of-state store.
Features that are priceless to me include: everything is on-line so I can be on vacation and pull up on my phone the progress for the store on any given day. I run our Facebook page and if someone comments on our page asking about products we may or may not have in the store I can log on (while sitting on a beach anywhere) check our store's inventory and respond to their question in a timely manor. I love how it stores prices that I have previously priced something so I can price consistently or train someone else with ease. This feature works great if you have multiple locations so you're not pricing items differently.
There's a lot to learn, but it's pretty simple and fun to explore all the features.
2 things that I wish Simple Consign did that it currently doesn't is: 1) provide a type of "want list" for people that are looking for a certain item and would like to be called if we get that item in. and 2) let my management team see how sales are progressing throughout the day and see end of day reports without them being able to see what we've made the entire week/month/year or what we owe consignors or anything else that isn't relevant to them. Overall since using Simple Consign it has taken a huge weight off my shoulders and let me become more of an owner and less of an operator.

#1 Software for Consignment Store

Commentaires : any time we have run into an issue or had a question the customer service/tech support has been outstanding. They stand behind thier product and listen to the needs of thier customers.

Avantages :

SimpleConsign rarely has any downtime or bugs. It works perfectly for our busy furniture consignment store. Although we are a Canadian company that pays monthly in US funds so it can be a pricy when the exchange rate isn't great, it is still worth it. We have recommended this software to others we know that also have consignment stores and will continue to recommend to our friends.

Inconvénients :

it is pricier than other software that we could have worked with but the quality has made it worth it.

We've used Traxia two years in a row for a one day swap that raises all the funds for our non-profit

Commentaires : Reliable easy to use system with great customer support. Will definitely use again.

Avantages :

Pros: Ease of use - with initial help from Simple Consign's team, the system is super easy to use. They also have good documentation. I have had questions about the reports, but again, all my questions were answered and the reporting functionality is exactly what we needed. Reliability - with our entire budget resting on a one-day sale, having a system that's reliable was crucial. Working with their team, we built in a back-up system of wi-fi redundancy, but fortunately didn't need it. Not once did we have a problem with our internet, or the service. Customer service - the Simple Consign team patiently answered all my questions. And our big event was on the weekend, so they noted it on their calendar and prepared their tech support staff for my call, just in case. Didn't need any help. The system worked beautifully.

Inconvénients :

Cons: Wish it was easier to email people from the system. I'd like to be able to send an email prior to the swap to all the consignors in the system. This means exporting all the users and emailing from another system. Not as easy as it seems it should be. I'd also like to be able to send a system wide email giving people access to the consignment portal, but deciding whether or not I want to reset everyone's password. Currently it automatically resets. Seems like it could be more flexible here.

Consignment Software Made Easy

Commentaires : I’ve used Sinple Consign by Traxia for seven years and I love how easy it is to use, and how quickly new employees can learn the system. You can run basically an airport you would like, and the support staff will help you create reports. I also love how quickly the support staff replies.

Avantages :

Ease of use, custom reports and support. It’s extremely user-friendly, has tutorials for new staff members, and in seven years the system has only gone down twice for a couple minutes at a time . The are a small company, so support is usually immediate, even after hours if it is a high priority issue .

Inconvénients :

That it’s not 100% for consignment shops and there’s no pop up notification for expired accounts.

Traxia software review

Commentaires : The experience have been a positive for the most part. The software has been what we expected from the get go and it does help our daily operations to run smoothly!

Avantages :

I like how easy it is to work with software. It is very user friendly and it has a variety of reports that can help you make daily decisions easier. Very good program with tools that can help you analyze your business in a more effective and efficient way!!

Inconvénients :

So far the only thing I would like to see improvement in is the IT support response. Sometimes the IT response to certain issues I s longer that what you would expect specially in a retail environment where things happen fast !!!

I could never run my business without SimpleConsign

Commentaires : Very happy and highly recommend.

Avantages :

I can't even image how I would run my women's apparel consignment store without the service of SimpleConsign. Very easy to use, free training is available for my new hires, customer service quickly responds to any question or issue I may experience. Keeps the store running smooth and efficient, the consigning love the ability to check their own personal weblink and see what merchandise has sold etc.

Inconvénients :

I have never had too much of an issue to have a con. Even on the weekends when they are closed customer service will help if needed.

SimpleConsign

Commentaires : SimpleConsign has been a great platform for us - our employees were able to learn it quickly and easily. I love the ease of using store credit for payout and the reward points system. Our consignors love being able to access their information online. Very happy with the software and the support team!

Avantages :

Very easy to use. Clear headings, options, buttons, etc. Straight forward/common sense format. Love the online consignor access.

Inconvénients :

Reporting still needs some improvement. Difficult to get the reporting we need. Layaway edits or cancellations/how to forfeit a payment. Would love an etransfer payout option. Ability to customize the cash count so we can remove pennies.

Great product and outstanding support team

Commentaires : On-boarding and implementation went smoothly, the system glitched a few times but the support team were very responsive and the impact on business was minimal.

Avantages :

This software easily connects sales data with customer and consignor data making it a great point of sale system. The sales experience for the customer is smooth and quick, and the reconciliation at end of day and payout to consignors is efficient.

Inconvénients :

Having a seamless integration with quickbooks would reduce the number of hours required to complete the reconciliation process.