Avis clients sur Sprout Social

Un outil parfait pour ses réseaux sociaux !

Avantages :

Pouvoir gérer les réseaux, analyser les retombés, suivre les performances sur les réseaux et ainsi mieux comprendre ses campagnes de community management : tout est possible avec Sprout ce qui en fait une solution idéale et très pratique à utiliser au quotidien sur le Web, voire même indispensable !

Inconvénients :

Si Sprout permet d'avoir beaucoup d'information sur ses réseaux sociaux, on pourrait lui reprocher de proposer de façon payante des informations qu'on obtient gratuitement via Facebook par exemple.

Sprout Social is a social media management tool.

Commentaires : Overall our experience has been very positive. We've found Sprout Social to be easy to setup and use, and also easy to teach to some of our less tech savvy customers. They really like the ability to login and review posts all at once from a single screen.

Avantages :

We most like the ability to manage multiple accounts easily. We manage over 20 social media accounts across several platforms using Sprout Social and we have always found it very intuitive and easy to use. Adding new accounts is easy and there are several features that add value to the product that we use regularly.

Inconvénients :

Pricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all agency accounts. Single accounts can only manage 10 profiles without upgrading which for an agency is a limit we hit very quickly.

Sprout social best social media management software.

Commentaires : Sprout social allowed me to optimize the customer relationship, and to be more visible on social networks.

Avantages :

What I liked the most about this software is the ability it gives us to be more present on social networks.

Inconvénients :

What I liked least about this software is that many are not interested in it yet and beginners find it difficult to immerse themselves.

It enables us to control our social media accounts and manage interactions efficiently

Commentaires : Thanks to its robust suite of features and tools, Sprout Social has facilitated the streamlining of our posting processes, as well as the management of follower interactions across numerous social media platforms. Additionally, it enables us to monitor comments, collect data, and access advanced analytics that aid in evaluating our success.

Avantages :

I appreciate how Sprout Social consolidates numerous services into one platform, allowing us to easily manage all social media responses and inquiries. The ability to create sub-boxes and categorize them based on topics and events helps us better comprehend customer feedback and inquiries. Additionally, Sprout Social streamlines social media management by providing collaboration tools that allow us to easily seek feedback and approval from admins before publishing. The scheduling feature also enables us to plan posts across multiple platforms in advance. The listening feature is also useful in providing us with valuable news and data on a wide range of topics. Furthermore, Sprout Social allows us to capture and organize important data, which can be displayed in a structured manner through its reporting capabilities.

Inconvénients :

The limitations of Sprout Social are relatively minor in my experience. Occasionally, the alert system may not function properly, resulting in delayed notifications that can hinder the promptness of necessary actions, particularly if the alert pertains to a publishing failure on one of the platforms.

Idea is great, follow through not so much..

Commentaires : I would say I'm pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.

Avantages :

I manage 13 different social media accounts so I need scheduling software to keep up with everything! The majority of the reports on sprout are the same as you can find on your social media channel, but having everything in one place makes reports easier.

Inconvénients :

We have had some issues with Sprout since we signed up and the customer service along with the follow-through has been less than ideal. First off you have no account manager, the guy who signed us up washed his hands of us the second he got the check. I found this out when we were having issues connecting our Instagram. After 2 MONTHS, yes 2 months, of talking to support and engineers none of which could help us solve the issue we finally spoke with someone who had an idea of what was going on. After a couple of hours on the phone with him, everything was all fixed, except it wasn't truly fixed. The next day we discovered that since they were having issues connecting our business FB to our business Instagram they just created another business page for us to connect it to. So now we have a business page out there that isn't ours that we can't get Fb to remove. In addition to this major issue we have has small ones such as not being able to post a gif, and not being able to post multiple photos to Instagram through the desktop. It seems the more we use Sprout the more we realize it is not up to par.

Fantastic Social Media Management Tool - Sprout Social

Commentaires : Overall, I have had a very positive experience with Sprout Social. It is a great tool for managing social media accounts, and I have found it to be very helpful in helping me grow my presence online. The user interface is intuitive and easy to use, and the reporting features are top-notch. Highly recommend!

Avantages :

I have been using Sprout Social to manage my social media presence for quite some time now and I can honestly say that it has been an absolute pleasure. The dashboard is extremely user-friendly and intuitive, and the features are laid out in a very logical way. It's easy to manage multiple accounts and the reporting features are great. Highly recommend!

Inconvénients :

One of the main issues I have with Sprout Social is that it can be quite expensive compared to other social media management tools. There are also some features that I feel are lacking, and it would be nice if there were more options for customizing reports and other views.

Another name for effective social media management.

Commentaires : My team is receiving great support from Sprout in managing our social media profiles across multiple platforms. With the help of Sprout, analyzing the data generated from our engagement with customers and sales prospects across all social media channels we are present on has become effortless.

Avantages :

Currently, I am particularly fond of the Sprout Social listening and smart inbox features. The listening feature is particularly useful, as it proactively identifies and notifies us of any significant conversations surrounding our brand or products. This allows us to gain access to unfiltered thoughts and feedback from both customers and critics, facilitating continuous improvement of our services. In addition, the smart inbox feature consolidates messages across all social media platforms into a single interface, enabling us to categorize incoming messages and respond to them as a team, rather than individually. This feature has improved team communication and collaboration, while also increasing overall productivity.

Inconvénients :

Learning to interpret Sprout Social's analytical reports can be challenging and may require some time and effort. Additionally, I am curious as to why I am unable to reschedule pending posts once the scheduled time has elapsed without first editing them.

A great centralized location to learn about and prioritize social media platforms

Commentaires : The time and effort savings that have resulted from using this fantastic service for scheduling content to publish on social networks have allowed us to devote more resources to other business areas, which has helped the company expand greatly. It's fantastic that we can manage all of our social media accounts from one centralized location and use the dashboard's analytics to measure the success of our posts. We're thankful to have access to such a comprehensive and practical program.

Avantages :

It's excellent since it's a simple yet powerful tool for keeping our social networks up-to-date and proactively prioritizing our connection with our followers. In my company, we use it to oversee several profiles across social media platforms, which has served us well. We've saved a lot of time thanks to the ease with which we can now schedule content to be posted on several social networks via automated posting. We can easily track engagement numbers and evaluate the efficacy of each campaign thanks to Sprout Social's robust analytics capabilities.

Inconvénients :

Integrating Canva or other design tools to support the content publication plan would be awesome. This is merely a recommendation and not a criticism. We are pleased with how versatile this Sprout Social program is.

Sprout Social keeps ROI growing

Commentaires : I am constantly asked questions about society tools and I am generally Sprout. Unless they specialize in really important studies and data, I suggest Radian6, however, Sprout is a product that is among the most decent across the board. A couple of my clients identified an increase in ROI, I attributed this to launching our social media program, in which Sprout is a great help in making this happen. So yes, it has certainly helped meet a number of business goals.

Avantages :

The snippet of information is beautiful. A very specific utility for finding specific information is the export to pdf capability, which is really nice. It is non-commercialized and adds value to my research and observations of air currents. Anyone who is at the forefront of their community is making a great effort to look like the real thing, rather than simply trying to get individuals to sign up for their internet course. One of the first things I perceived about Sprout was its reliability of the publishing module. I haven't stopped utilizing it in the sixteen+ months I've been utilizing it, and it's straightforward to navigate to update scheduled posts I've made.

Inconvénients :

I have always looked forward to being a better partner on Sprout. I like being able to observe who is not following me or who is unmoving, however, in a more group-based arrangement of how they behave rather than the scrolling list they currently possess. On certain occasions, it's tricky to switch users or accounts: it's not always easy for me to figure out what data I need for the client I have, so it may be a little bit stressful. It may just be an alteration of the most obvious customer/user at the top right.

Sprout gives us a competitive edge.

Commentaires : Currently, our marketing department is utilizing the Sprout platform for real-time scheduling, planning, and analysis of our social media presence. Sprout has provided my team with advanced insights into brand conversations across multiple digital spaces.

Avantages :

I am thrilled with the significant impact that Sprout's collection of analytic tools has had on our social media operations. In particular, having access to key social media engagement metrics has eliminated the guesswork from our social media strategy by simplifying the measurement of the most critical metrics, providing complete oversight of every social media profile linked to our account, and facilitating quick comparisons between our social media performance and that of our top competitors using historical data filtering.

Inconvénients :

Occasionally, I have faced minor challenges when attempting to tag company names and locate users directly from the Sprout interface. This bug has been observed solely while engaging with the LinkedIn social space through Sprout.

Great Software! Perfect for collaboration between teams

Avantages :

Easy to learn and become fluent in each area of the program

Inconvénients :

No issues with it other than it initially didn't work well with scheduling Twitter posts.

The Best Social Media Scheduling Platform Hands Down

Commentaires : We love Sprout Social and highly recommend it to others. We've used other scheduling platforms, and nothing has come close to being able to handle our needs the way Sprout Social can.

Avantages :

Our team has used a variety of social media scheduling platforms, including Buffer, Hootsuite, Sprout Social, and others, and Sprout Social is by far our favorite for many reasons. • As an agency with hundreds of profiles, Sprout Social makes multiple account management a breeze. • The scheduling browser is very easy to use. • It offers ideal posting times to help you optimize reach and engagement. • It offers a birdseye view of the month. (One of our pain points with Hootsuite was that this was not an option.) There are also many features that those who work with social media every day can appreciate that the average user might not, such as: • The option to schedule and create a new post without having to click into a new window each time. • The ability to download reports by platform and specific date easily and quickly. • The option to view data which allows you to see which content is performing the best.

Inconvénients :

I won't beat around the bush. It's pricey. Very pricey. If you're a freelancer or not using social media daily, it may not be worth the investment. If you're an agency working with multiple clients or if social media is part of your daily routine, a scheduling software that offers everything Sprout Social offers is well worth it.

I absolutely love Sprout Social.

Commentaires : I'm always surprised when a social media manager hasn't heard of Sprout. In my social media classes for my masters degree most of my classmates used Hootsuite and they were surprised by the differences between the two products. Sprout is by far superior and I'll never go back.

Avantages :

Sprout Social makes social media management simple. I publish content on a daily basis and review our notifications, messages, and assign tasks when needed. The crop tools help us with our photography and graphics for each platform. Most platforms also allow alt text, which is extremely helpful and is a huge priority for us as an institute of higher education.

Inconvénients :

Sometimes the content calendar glitches and it shows all of the posts per day, including shares, that we didn't necessarily create. It can be a little messy and difficult to navigate when this happens, but it is rare and likely occurs when the software is going through updates. And who doesn't want updates/improvements? Definitely not a deal breaker in the slightest.

Best customer service in this category, hands down. Big win with launch of listening product.

Commentaires : People seek out social media software primarily for automation. But that doesn't solve the workflow and analytics issues that social media and community managers face. Sprout enables us to load content and art into the automation platform as drafts, submit for approval and then automate posting. We also need a competitive edge as an agency, and using this software with the ability to provide more robust analytics than what is provided in the native platforms is a huge win. The biggest improvement we've seen to social media tools in general came from the launch of the social listening tool. However, the pricing model is hindering us from being able to use it. Big bummer. And it can be fixed. We hope you will consider applying the agency model pricing structure that exists for all other functionalities to this particular function. It's essential for us to be able to incorporate it into our new biz process and the current cost structure is preventing us from doing so. Please help!

Avantages :

The agency model sold us. Big win to invite larger groups rather than paying by the "seat" as previous models and other services demand. The approval process and analytics go beyond what is available in the native platforms which is essential for business use. The social listening is what we've been waiting for--and will be instrumental in our relationship moving forward. With that said, there is a caveat, listed below.

Inconvénients :

The social listening is amazing. However, the sales model is seriously flawed. Our clients will not pay every month for each social listener. Moreover, our agency needs to use this as a way to earn new business. We have many pitches in process at any time and it's not feasible for us to pay every month per listener. As such, this amazing service is not available to us on the scale it needs to be. Please come up with a better pricing model so we can use and sell this service. As it stands now, only the really big agencies will be able to afford it. You need the mid-sized agencies like us (about 50 employees). Just like the agency model sold us by not having to pay by the seat, we can't pay per listener. If you made that available to us, say 3 listeners per client in our agency model, that would be a win. It would limit the number so you could up-sell in those cases where big companies want to listen for a lot of different indicators, but it wouldn't prohibit the broader use of the tool for the masses--which will drive significant growth. Additionally, this is a huge differentiator for your business. If you make it out of reach for most clients, you loose your edge. Help us. Help yourselves. Give us this tool! And give it to us in a way that our clients will pay for it.

Sprout Social Expanded Tools and Metrics Reporting

Commentaires : Anytime I have had a technical issue (and there have only been a few in the past nine years) their customer support team was responsive, friendly and efficient at fixing the problem. Each member has their own dedicated account manager, which feels nice. Such a great company, and perfect tools for digital content management.

Avantages :

I have been using Sprout Social daily, since 2010 as a freelance marketing professional. I manage several B2B and B2C accounts, and had previously used Hootsuite. The dashboard in Sprout Social has every possible automation, scheduling feature and content research resource you could imagine. From social listening via #hashtag keywords, to suggestion content from over 30 industry specific niches. My clients love the metrics reports, and I love that I can brand them quickly and easily to my own agency. If you are a content marketer, you have to try Sprout Social. It has saved me well over 15 hours per week for more than nine years.

Inconvénients :

I wish they had an auto-scheduler for Instagram. Other software companies have specialized in scheduling posts for IG and IGTV, but this isn't available in Sprout Social. I think this is the only thing that is missing from this amazing software.

Love Sprout! I knew nothing and Sprout helped, greatly!

Commentaires : I took over a Student-Housing Apartment community a couple of years ago and found myself having to handle social media all by my lonesome. I knew enough to know that Twitter/FB/Instagram, etc... were all completely different platforms that required different strategies, but I needed something that would help me manage to post at various times/days - especially when I was home (weekends).
I discovered Sprout.Sprout was SO much more intuitive and helpful. As someone with moderate social media savvy and perfect computer literacy, Sprout made vastly more sense for my needs. I added team members I could allow to post or schedule posts. I could set up tweets to go out on campus orientations so I could pop up in the feeds of those searching for apartments. It was a godsend. I couldn't begin to fathom doing it any other way. On the plus side, I increased my own twitter following by a few hundred people just by setting quotes to post at random times/days throughout the year. I was always the worst about tweeting, but this lets me look like an accomplished tweeter, without the investment in time around the clock. Why would I care? In this brave new world, being socially savvy goes a long way in interviews - having followers bolsters my street cred, so to speak.

Avantages :

Ease of use. Super intuitive. Far better than Hootsuite.

Inconvénients :

Honestly, struggling to find anything I don't like. I never attempt paid ads through FB or Twitter, but I don't recall if Sprout would facilitate those.

Amazing Tool for Social Media Management: Sprout Social

Commentaires : Overall, Sprout Social is an incredibly useful tool for social media management. It has plenty of features, is easy to use and provides great insights. The only downside is the cost, which can be quite high for some businesses.

Avantages :

I've been using Sprout Social for a couple of months now and I'm really impressed with the features and the ease of use. The interface is intuitive and there are plenty of features to help manage and monitor your social media accounts. Scheduling posts is really easy and the analytics provide great insights for improving your social media strategies.

Inconvénients :

One downside to Sprout Social is that it can be a bit pricey for smaller businesses. Additionally, some of the features may be too advanced for those who are just getting started with social media management.

Great tool for analyzing social media marketing efforts

Avantages :

I like the interface and its straightforward.

Inconvénients :

The paid version is better and can't do much in the free version

Social Media accounts rolled into one package

Commentaires : Not everyone likes to use social media but most understand the value of it so using Sprout can help get the word across all the different social media platforms at once with minimal to technically no time actually spent on the individual social media sites themselves. Most importantly, it helps get the job done more efficiently and will give you a clear picture of how your social media presence is doing, which can help you figure out how to improve and where to focus your attention more.

Avantages :

It gives the ability to post to all social media accounts in one step. This saves a lot of time for businesses that want to promote the same things across several platforms. It's easy to select or deselect the accounts you want to include for any post and it gives detailed analytics for everything in one place.

Inconvénients :

Accounts sometimes get disconnected for no explainable reason and it just becomes an inconvenience to check and reconnect when you are using the software to make things easier. There are also limitations on formats and features that you might be able to control better directly through the social media platform itself so if you use those a lot, it defeats the purpose of having Sprout.

social network management solution

Commentaires : it's a quite nice and afordable solution.

Avantages :

Sprout Social is one of the best social network management solution. Monitor the performance and management of the community

Inconvénients :

Some features are not free of charges. I hope they will update this

The most intuitive, useful social media management tool I've used

Avantages :

Sprout Social combines all the tools I expect to find in social media management software - post scheduling, advanced search/listening, analytics - into an easy-to-use dashboard that makes day-to-day management about as simple as possible. I helped introduce the tool to a team of about 100 people, and training others was easy given the straightforward interface. My favorite feature is the Smart Inbox, which lets you keep tabs on every mention/retweet etc. and take action or do further digging into the people who connected with you. I also appreciated the post scheduling tool (especially the embedded image editing and the Sprout Queue with automated scheduling) and reporting that made it easy to pull data and quickly re-share my most effective messages. My experience with the customer support team was very positive - there was always a quick response to my questions about new features or issues I was having.

Inconvénients :

While I appreciate the tool's focus on simplicity with a single-column stream, I do sometimes wish that there were an option to customize views to get more information at once. The tool can sometimes require a lot of scrolling. Also, the cost to add new users can be prohibitive - in general this is a much more expensive tool than some others with similar basic features. In my mind it's worth the investment for larger organizations due to its ease of use and reporting features.

We LOVE Sprout Social!

Commentaires : From the beginning, the Sprout team that has worked with us has been friendly, easy going, fun to talk to, and answered all of our questions. Their chat, customer service, and account managing team is great to work with.

Avantages :

This is practically a "do-it-all" tool. As long as I've been in the social media marketing business, we've been looking for a tool that has everything we need in one. Sprout Social certainly gets close with it's ability to produce, schedule, and post our content, store images in a library, organize our clients in folders and teams, produce reports and share analysis and metrics that are important to us. We're currently looking into using it's listening capabilities and then we'll pretty much have all we need.

Inconvénients :

We've noticed different team members have to use different web browsers to access full functionality of Sprout. Some of us are good on Chrome, while others works better with Safari or Firefox. Haven't had this issue with any other tools we use, but noticed it in particular about this one.

Sprout Social is the social media platform that I use for my marketing consulting business.

Commentaires : Sprout Social provides me the ability to more efficiently manage my client's social media efforts. and do so affordably.

Avantages :

After reviewing a few options, I landed on Sprout Social as my choice for managing social media for my clients. The biggest reason has to do with the user experience. They have the best UI by far of any platform I've used, and it's laid out in a way that makes it very easy to understand everything you're working with. The ease of managing multiple clients and switching between them is great. The group feature helps keep things organized and separate. The reporting also looks fantastic and is very easy to use.

Inconvénients :

I wish they made it easier to compose content across multiple social media channels. I feel they could do a better job with this. While the pricing is fair, the agency platform is a little difficult to grow into if you run an agency and manage multiple clients. Instead of charging on # of users, it's geared more on # of profiles, which can get pricey.

The more accounts you manage, the better it gets

Avantages :

I've used Sprout to manage dozens of accounts and it really helps keeps everything organized under one roof, including stats. If you're in a hurry, you can generate one of their visual reports for a client and it will include some good stats that give both you and your client insights. But in my opinion, the mobile app is the strongest aspect of Sprout. Being able to post to any of my client's Facebook, Twitter, Instagram, or LinkedIn profiles from my phone with a single login is endlessly useful.

Inconvénients :

Costs can add up pretty quickly and some UX elements just aren't completely there yet (has improved over the years). It's nitpicky, but for example you can't customize the folder colors for each client group. I also encountered a handful of bugs during my time using Sprout, and when I finally got ahold of customer service, they just told me how to work around it instead of actually fixing the issue.

It centralizes everything an organization needs for social media success.

Commentaires : Sprout Social was a magic bullet that allowed us to manage everything that was posted across platforms from one place, helping us to better control our platforms and increase our reach.

Avantages :

Sprout Social is very effective, especially for duplicating posts and distributing them across social media, because automation allows us to do everything from a single dashboard. Sprout Social's scheduling functionality allows us to post to multiple accounts simultaneously or at different times based on priority. Sprout Social lets us schedule posts, generate reports, analyze data, and makes teamwork easy.

Inconvénients :

I always want more improvements via upcoming updates, and I want to build more efficient artificial intelligence, so that we can manage all our social media sites better, like liking all flagged posts at the same time. Sprout Social may ignore posts.