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En savoir plus sur TeamDynamix

TeamDynamix est une plateforme ITSM et PPM sans code avec intégration et automatisation.

En savoir plus sur TeamDynamix

Avantages :

The ability to attach an asset to a ticket is a game changer for us. I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform.

Inconvénients :

They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.

TeamDynamix - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
4,1
Rapport qualité-prix
4,3

Probabilité de recommander le produit

7,8/10

TeamDynamix a reçu une note globale de 4,4 étoiles sur 5 d'après 142 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (142)

Richard
Richard
Director of Client Services & Operations, ITS (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great tool with great people behind it.

5,0 il y a 2 ans

Commentaires : The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Avantages :

Ease of use. Powerful reporting. Team behind it.

Inconvénients :

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

Amy
Sr. Business Analyst (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

TeamDynamix is the best ITSM solution I have used

4,0 il y a 9 mois

Commentaires : TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Avantages :

ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).

Inconvénients :

The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.

Darrin
Sr. IT Support Technician (É.-U.)
Appareils médicaux, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

TDX was a major change for us in the right direction

5,0 il y a 2 mois Nouveau

Avantages :

Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us.

Inconvénients :

I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.

Billie
Lead Project Manager (É.-U.)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good tool, but PPM needs attention

3,0 il y a 3 ans

Commentaires : Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Avantages :

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Inconvénients :

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

Gabriel
B to B Strategy Consulting (Colombie)
Services d'information, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features.

4,0 il y a 2 mois Nouveau

Commentaires : TeamDynamix means business. It is exclusively the best.

Avantages :

The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.

Inconvénients :

Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.

brad
Director, Computing and Support Services (É.-U.)
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great platform for service management needs

5,0 il y a 2 ans

Commentaires : Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Avantages :

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Inconvénients :

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

Paul
Lead Apple Technician (É.-U.)
Enseignement supérieur, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good overall

4,0 il y a 2 ans

Commentaires : It is mostly positive. It has been relatively quick and the ability to upload documentation and images is very nice. One thing that bugs me is that attachments open in new windows/tabs and I don't see an option to set how you'd like that to happen. It would be nice to have a document always open in a new window. It would also be great if I could set tickets to open in a new tab instead of new windows but I don't see that as an option either. The workflow overall is pretty good and writing reports is pretty powerful yet simple. The day-to-day ease of use could be improved though. Also, support for high-efficiency HEIC images would be great. JPEG and PNG are good but a lot of newer phones shoot in HEIC by default. It would also save some space with attachments.

Avantages :

The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily. Integration options are pretty good and the fact that it supports our Single sign-on method for increased security is a plus.

Inconvénients :

It isn't always as flexible as IT needs it to be. It is not possible to have a requestor and recipient which would be a great help. Many of our users have office managers or assistants that submit work orders/tickets on behalf of the user experiencing an issue or requesting a service. Having the ability to have a requestor and recipient specified in TDX would be awesome. We also don't have an easy way to split tickets as the system is currently implemented. For example, we often have users submit requests to have say five PCs set up but our workflow requires we have one ticket per device for proper tracking. This becomes a greater issue when users need equipment repaired. It may be a bit of a limitation of how we are implementing things but simply copying the work order requires we adjust multiple pieces of content or triggers a workflow for which users need re-approve tickets since there are charges for some services and not others. The ability to clone tickets with the approval status still in place would be a great option for situations where the requestor has already approved the charges for the work on the main ticket. I would also really like to see an option to require data fields at specific steps in the ticket workflow. Currently, this seems very limited. For instance we can require someone to enter their phone number and location but we can't require the technician fill out the solution or resolution method for the ticket when they are resolving/closing tickets.

Gregory
Information Technology Consultant (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Our Experience With TeamDynamix

4,0 il y a 2 ans

Commentaires : We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing.

Avantages :

The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented.

Inconvénients :

Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up.

Allen
Director of Information Systems (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Streamlined Service Desk

5,0 il y a 6 mois

Commentaires : It has been a great tool that we have expanded several times to better serve the organization.

Avantages :

The ease for users to create tickets has been a big productivity increase for the organization.

Inconvénients :

The inability for a user to change the status of a ticket makes that process more difficult.

Christine
Project manager/business analyst (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Team dynamix is a great product

5,0 il y a 3 ans

Commentaires : The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional

Avantages :

Tdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need.

Inconvénients :

It is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets

Stevi
Manager of the Project Management Office (É.-U.)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

S Glick Kish Bank Review

4,0 l’année dernière

Commentaires : Capacity planning, time tracking - seems to work for what we need it to, still in the midst of a learning curve though (having just implemented)

Avantages :

Ease of use and thorough implementation experience

Inconvénients :

The product requires pretty extensive customization to get up and running. It's great that it's so flexible, but the hours to stand it up were instense.

Amie
Sr. Systems Administrator (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great product with a lot of robust features

5,0 il y a 3 ans

Commentaires : TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well.

Avantages :

Support with this software is AMAZING! Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running. The do not have customer service reps at a call center that only know a limited amount about the software. When you reach out to support you will speak with someone that knows the application inside and out. Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work.

Inconvénients :

Reporting could be much better. They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting. We had the ability to build custom multipage reports, that were customizable to our specific requirements. Although TeamDynamix does have a reporting tool that can provide you most of the information you are looking for; many times it requires you to run multiple reports and manually combine the reports to get the desired outcome. Also, the administration portal can be somewhat clunky. It can be difficult to locate the exact feature that you want to modify. However, with regular usage, you can easily learn where everything is located.

Betsy
Senior Technician, IT Support Services (É.-U.)
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Chatham University TDX integration

4,0 il y a 2 ans

Commentaires : So far, so good...
It has been a pretty decent integration.
Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems.

Avantages :

I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it.

Inconvénients :

Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc...

Mark
Director Unified Support (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

TD is a great tool - highly customizable and easy to integrate

5,0 il y a 2 ans

Commentaires : TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization.

Avantages :

I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently.

Inconvénients :

Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean.

Anthony
Director of Project Management (É.-U.)
Enseignement supérieur, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great start for immature organizations trying to elevate their Project Portfolio and Service Mgmt

4,0 il y a 3 ans

Commentaires : They seem very interested in developing the product's capability based on feedback from the user community. Would like to see greater though leadership and more focus on enhancing the PPM side of the product.

Avantages :

Moderately user friendly. Basic reports are easy to generate.

Inconvénients :

Poorly documented. Vendor needs to develop implementation aids and better training materials. Too much time is wasted researching Knowledge Base articles, many of which don't directly answer the questions. Detailed documentation and guidance around the data structures, how they relate to each other, and guidance for initial setup and configuration would be a tremendous help. Reporting must be significantly enhanced. Trending data should be retained and made available. A standard management reporting package should be provided, along with how the data architecture needs to be set up and maintained to provide necessary reporting. Agile project planning needs to be made comparably more robust and on par with the traditional waterfall method. Hybrid project plans should be more readily supported.

Kristen
Customer Service Specialist (É.-U.)
Enseignement supérieur, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Missing key functionality to be great

4,0 il y a 2 ans

Commentaires : So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time.

Avantages :

What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us.

Inconvénients :

We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there.

Jeffrey
Senior Project Manager (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

My Review

4,0 il y a 2 ans

Commentaires : I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us.

Avantages :

Our ability to configure and modify the product to meet our needs.

Inconvénients :

Project and Ticket time reporting. Lack of best practice examples in the KB.

Adam
Adam
Project Intake Supervisor (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Transformative ITSM and PPM Product

4,0 il y a 4 ans

Commentaires : My job has completely transformed since the implementation of TeamDynamix in a positive way. We can understand our workload, see into the future with less uncertainty, and our users have a clear understanding of status.

Avantages :

Easy configuration was a key metric in selecting an ITSM and PPM product. We implemented the ITSM side in 2015 and found it incredibly easy to use, which made our transition to the PPM side in 2017 a no-brainer.

Inconvénients :

The company is a bit young and small so working with their integration tools and APIs at first was a bit difficult. They have greatly staffed up recently and their toolset has grown to our delight.

Barb
Change/Release Management Specialist (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

TeamDynamix is all it's cracked up to be!

4,0 il y a 2 ans

Commentaires : VERY professional people to work with! I like how our implementation guy, [SENSITIVE CONTENT] helped us and guided us to set up to where we are now. Very intelligent and professional.

Avantages :

What I like most is how easy it is to use, and how it's locked down---meaning you can't over configure it to death\.

Inconvénients :

I don't like that you cannot add an attachment inside of a ticket. To me, that was almost a no brainer-MUST have. I also dontl like that what is referred to as configuration management is really only asset management.

David
IT Director (É.-U.)
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good flexible ticketing solution, mature API

4,0 il y a 2 ans

Avantages :

Variety of API functions, easy ticket system integration

Inconvénients :

PM interface does not have good user experience

Bryan
Asst CIO (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

New TDX University

4,0 il y a 2 ans

Commentaires : TDX is working well for us. The implementation was technically good and well organized. TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. However, the implementation specialist we had [SENSITIVE CONTENT] was technically good at helping us, but he lacked the longer-term experience especially working with education customers that have used TDX for a while and how they have set up TDX and their processes (best practices). It's great that TDX has the communities, and if we find some forms or setup of say a portal or service catalog that someone has designed - TDX can facilitate getting us the code to use that design. We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this work work the best for you... show us and help us set it up this way.

Avantages :

Web based, clean design, customizable, TDX knowledge base is amazing. Presales technical staff are fantastic.

Inconvénients :

TDX has a lot of shortcomings that worked better in Cherwell. Some things are minor, but improvements could make TDX much more useful and useful for gathering information, troubleshooting, resolving problems. But TDX is a great platform.

Abby
Sr. Solutions Center Analyst (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Just getting started

4,0 il y a 2 ans

Commentaires : Great customer service. The tool is very large and there are lots of little pieces to it. But it is easy to learn and the sandbox really is a good place to play around with it.

Avantages :

We implemented this in Februrary ad the more I learn about the product the more I want to learn. I think it has the capability to do a lot of things.

Inconvénients :

You really need to learn the TDX lingo. Once that is learned it's easier but it is hard to understand at first.

Fred
Research Analyst (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Solid Product and you get out of it what you put into it

4,0 il y a 2 ans

Commentaires : timely customer service, better reporting and analysis of work time

Avantages :

Fairly rigid, but for most odd needs, we've been able to find a way to make it work in TDX.

Inconvénients :

Small thing but it would be great that if you start entering work time and need to shift weeks that you could. Instead, you are stuck with the current week (default or mistakenly selected).

Candy
Project Manager (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

TDX is Critical for my job

5,0 il y a 9 mois

Commentaires : The company has great customer service

Avantages :

TeamDymamic is crucial for me to do my job. I use it on a daily bases!

Inconvénients :

I use the reports and the plan in all my meetings

Mandy
IT Service Management Analyst (É.-U.)
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Fantastic Customer Service

5,0 il y a 2 ans

Avantages :

The product is very easy to use and very customizable. The company is very open to customer ideas for future feature enhancements as well.

Inconvénients :

Some security settings within the Admin portal are spread across different locations. I wish the Knowledge Base had view counts and the ability for searches to the KB to become articles to make it more KCS friendly.