Avis clients sur Eagle CMMS

Reporting Made Easy - With Pictures!

Commentaires : Have used it for over a year. very quick. Have instant response time from our central dispatch, Updates are in real-time. Efficient!

Avantages :

All information can be submitted very quickly. Add a saved picture, or take a new one! Very quick!

Inconvénients :

The software seems to function admirably

Max Panda CMMS

Commentaires : We use Max Panda, almost exclusively, for collecting, organizing and assigning work.

Avantages :

I like web platform. No huge data base to house and manage. The value for cost is great. I also like the ease of submitting and assigning a work order. The app is good too. I like to the ability to enter work orders from the field, right as i see the issues. I also appreciate that our field staff can view the work order almost as soon as it is approved. Max Panda is very versatile and can do much more than I have time to implement.

Inconvénients :

Max Panda is very versatile and can do much more than I have time to implement. Although I can see the useful aspects of the modules, the inventory and parts management portions are not as user friendly for me and do not get used as they should. I would like to be able to create invoices for work that we perform to send out to our customers.

Always encountering issues - almost on a daily basis

Commentaires : horrible!

Avantages :

Nothing good tosay about this software at all

Inconvénients :

It is always slow, always kicking you out in the middle of doing work thus wasting valuable time, updates are never meant to improve things for users, always have to adjust the filters because it never goes back to the one that you are working on when you refresh the page, we are never told that there are issues - it would be nice that instead of getting the updates emails which doesn't help at all; that we get notices when it is down

Maxpanda Pros

Commentaires : I believe that I have worked with this program a lot and its user friendly. You get all the information you are looking for in the reports which helps shape the way the departments run.

Avantages :

I really enjoy how easy the site is to use and teach others. The reports are accurate and keep the company up to date with guest satisfaction.

Inconvénients :

There are sometimes a lot of updates in the middle of a shift causing a break in service. Our business is 24 hours so this does not happen often but still can.

Helpful for assigning work orders

Avantages :

After using this software on a daily basis, it is very helpful in keeping track of history of work orders. In the resort industry, this is useful when needed to find maintenance issues for certain rooms/buildings.

Inconvénients :

This software can sometimes have hiccups. It has frequent downtime and several updates that require a reboot of our mobile apps.

The vendor and the application is easy to work with and offers a fairly robust set of features

Commentaires : easy and inexpensive tool to manage maintenance activities

Avantages :

Max Panda can do handle many (most) maintenance management actions we can imagine. We do not use many of the features just because not needed here

Inconvénients :

Refresh time when the work order list is being refreshed can be 5 or 6 seconds. That seems like an issue that could be addressed

A solid offering in the CMMS sector

Avantages :

MaxPanda offers a good feature set for the price tag. The collected data is comprehensive and easy to export.

Inconvénients :

The mobile app could use some attention. It would be better if it adhered to modern design standards.

Setup is as filling in a spreadsheet. It just works.

Avantages :

It makes life for our maintenance team a lot easier. The ease of updating tickets is its real strength.

Inconvénients :

We tried to stretch this into an IT ticketing system as well, though it failed, we understand that we were trying to make it do something it wasn't designed for.

Good App

Commentaires : We had a little problem doing some tasks with Maxpanda’s work order software. We contacted the support through live chat and they were very helpful. They told us what to do and how to do it when setting our work order software.

EASY TO USE

Commentaires : I love the fact that I can access my software everywhere I go. I can do my job anywhere even if my network is down. Dashboards are easy to setup and provide invaluable information to users.

Excellent experience

Commentaires : Excellent and user friendly and great customers support

Avantages :

Easy to use and does exceed expectations

Inconvénients :

Nothing really does what I need it to do

Well balanced software for the cost vs. features

Commentaires : The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

Avantages :

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

Inconvénients :

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

General MaxPanda Use

Commentaires : Overall, this has been a very good experience to use MaxPanda and utilize as a tracking tool for camp maintenance.

Avantages :

It is easy to put in general work order tickets as a user. As an admin, it is very easy to review the dashboard to see the status of current work orders and their progression.

Inconvénients :

The lack of ability to customize fields on the work order screen limits our ability to more easily track things like money spent on specific assets.

The Best ... Work Order Management Software I have found

Avantages :

In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun. So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.

Inconvénients :

The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not. They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.

MaxPanda for about one year

Commentaires : I have been very pleased with our use of Maxpanda. It has many features that we don't yet use but plan to move into in the next year. There are a few things I wish Maxpanda did but so far they are minor and do not impede the usefulness of the software.

Avantages :

I like the fact that it is web-based. For the parts of Maxpanda we use, I appreciate the ease of setting up a work order and following it through to completion. Most of the basic use tutorials are helpful.

Inconvénients :

Operationally, I would like it if there were some type indication of "attention required " on each page of the work order. For instance, if there are "Tasks" or "WO Attachments" perhaps that title bar could be highlighted or have a drop down arrow to indicate content.

Great Application

Commentaires : Have been using Maxpanda for a few years now and the software gets better every single month. The only thing stopping me giving it the full 5 stars across the board is that there are a few features that are still not quite ready but which I know are on the way.

Avantages :

Very cost effective compared to other software. Great customer service. Software development is constant and rapid so no hanging around for a year waiting for new features.

Inconvénients :

No purchase order module (although I know this is being worked on for release shortly).

Needs a few tweaks

Avantages :

value/$

Inconvénients :

I really do not like the Work Order Summary at the top of the Work Order List. It takes up a 10th of the screen and adds no value to me. I see no way to turn it off, that should be an option. Also in the Work Order List, if you open a work order to view or edit and return to the list it returns to the top each time. That causes a lot of time scrolling back down to where you where. It should return to where you were on the list, which would make it much faster when reviewing work orders.

Easy to use once you figure out where it all is.

Commentaires : Overall experience is great with the exception of the keyboard for iOS, and sometimes it’s difficult to find things for the first time. Once found it’s easy to use and makes sense, but the initial find is sometimes tricky.

Avantages :

I can edit everything on the go and create tickets on-site. The app requires a couple extra steps than the online site, but nothing crazy or overly time consuming.

Inconvénients :

For iOS, in the app, the boxes for typing do not allow auto correct and standard features. Such as auto correct, word suggestions, and auto caps after a “.” Not sure why this issue occurs, but I end up with typos and incorrect capitalization because, let’s face it, we have all become dependent on auto correct.

Great tool for improving customer service.

Commentaires : Keeps our work orders from getting lost in the paperwork. Don't like the inventory portion, would also like to turn off certain functions of the software. To me it's getting "bloated" with alot of functions that don't seem functional.

Avantages :

We just use the work orders and PM's. Very easy to use these portions of the software. Our maintenance crew finds the software very functional as well. Keeps our work orders in front of us.

Inconvénients :

I don't like all the other stuff they pack into this software, would be nice if these other options could be turned off. Would like the inventory part to work better but I guess we are the only ones. Overall, good for the price.

Maxpanda has made my life much easier

Commentaires : We operate a multi-facility, multi-location campus and Maxpanda allows me to maintain all equipment and facilities with record of all repairs, failures, end-of-life, etc. This package is an exceptional value.

Avantages :

This software captures all the pertinent information I need as a Facility Director. I can track the work being done, hours associated with it along with a history of all the equipment and facility repairs. You can't find a package that is loaded with so many features for the price.

Inconvénients :

I would like to track actual vehicle repairs and such without having to rename or program certain aspects to make it work for me.

MaxPanda

Commentaires : MaxPanda was the system that was in place when I started my position and I am now looking into other programs that have a better reporting system

Avantages :

The field staff can add or start work orders very quickly

Inconvénients :

The report system is inadequate for management to capture needed data to make ongoing decisions

Great software, really filled a hole in our customer service.

Avantages :

We just use the work orders and preventative maintenance sections. We've found that it helps us keep our work orders from falling through the cracks.

Inconvénients :

There are so many additions that have been added that don't make any sense and that we will never use. It would be nice if we could turn some of this off and not have to work around them.

Great all rounder

Commentaires : Great, easy to navigate and easy to train new staff on the programme, always improving and growing with the times

Avantages :

Easy to use, great support, constant updates and communiction

Inconvénients :

Some features missing on phone app, no project management function

Good and Getting Better

Commentaires : Maxpanda has continuously grown, changed and upgraded into more of the product that they, and we hope it will be.

Avantages :

I am appreciating the customer service, evolving and growing platform

Inconvénients :

It still seems to be being developed as more of a work order tool rather than a financial and parts inventory tool.

Logging work orders

Commentaires : Very easy to use especially when we need maintenance works to be done within our building level premises

Avantages :

The ease of logging work orders to get maintenance works actioned

Inconvénients :

Loading of the site can be a quite long wait. Also lacking more filter options