Fishbowl in instrumental in gaining new customers!

Publié le 12/08/2019
Kathryn B.
Director of Sales and Marketing
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: This software is fantastic for gaining new customers. You can send out an email blast daily if you wish and they have wonderful templates for you to use and design with. They also have a great way to integrate websites to the emails, so if you have an ad about an event you can link the picture to the website. All your customers need to do is click on the picture and they're taken directly to the site. They have integrations to add your social media on the email as well an your reservation system. It is great for the customer because it limits the steps and they can click directly on specific parts of the email to get where they need to do. You can easily add new members in a large document or one by one as well. I really like the schedule feature as well. You can schedule all your emails ahead so you don't have to go back and try to send them daily. There is just a great amount of integration here so you can work on your social media and emails all in one spot! Highly recommend using this software for restaurants, where you have lots of events and information you want to get out to the guests.

Inconvénients: I really don't have anything bad to say about Fishbowl. A cool feature would be for them to integrate with our wifi and capture emails from that as well. We have lots of business private dining guests that hook up to our wifi for presentations and it would be great to have it sync with fishbowl and pull that email into the software.

Good for restaurant industry

Publié le 17/03/2019
Utilisateur vérifié
Digital Marketing Manager
Restaurants, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Fishbowl lost their focus on email innovation through transitions in recent years. They seem to be understaffed/high turnover in their Customer Success/Account Rep department with new reps being assigned every couple months which causes wasted time getting new reps up to speed. We've been promised a lot in terms of better customer service but it just hasn't materialized.

Avantages: Fishbowl has a very user-friendly platform with a lot of WYSIWYG platforms. It's fast and easy to set up emails especially if you have templates set up. The ability to preview PC and mobile views helps to ensure your email list is getting a great-looking email.

Inconvénients: Fishbowl seems slow-to-market on important updates, like being slow to offer an adjustable template to fit varying screen sizes and a lack of innovation in the email template space. You can do cool things if you have a coder on staff, but if you don't, it takes a long time for them to build you a template.

Great Software! Spot on analytics

Publié le 07/03/2018
Utilisateur vérifié
Administrative Assistant
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: This is a fantastic marketing tool. It will give you a wealth of knowledge so you can better position your company to get the most value for your buck.

Inconvénients: Time consuming. You have to work for the information by keying in guest information or mailing in sign up cards.

Very easy tool to replace drawing names from a bowl.

Publié le 19/04/2018
Anthony R.
Director of Digital Strategy
13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Email marketing. Cover tracking Basically a CRM

Avantages: Great marketing email tool for restaurants. They can manage much of your digital footprint and offer a very easy to use email platform.

Inconvénients: It can be very basic at times and what you see is what you get. you can have many different accounts under a single login. you will need someone to manage this rather than do it your self.

There are better email options out there

Publié le 22/04/2019
Utilisateur vérifié
Events Coordinator
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Fishbowl is pretty user friendly. We used this software to send monthly e-blasts to our customer base. There are options for adding photos, hyperlinks, unsubscribe, etc.

Inconvénients: Ultimately, we thought the templates were too dated and we weren't happy with how our mailing list translated from Open Table so we ended up switching providers.

Great system, a little difficult to learn

Publié le 09/07/2018
Knut B.
Operations Specialist
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The opportunities are endless, making it suitable for a very broad variety of businesses and industries

Inconvénients: The layout of the program looks old and outdated, making the learning process feel more tedious as well as time-consuming

Great Email Platform

Publié le 10/02/2018
Tim E.
Creative Advertising Consultant
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Price is good. Email software is easy to use. Navigation is simple. Dashboard is self- explanatory.

Inconvénients: Review monitoring and social media features are very basic. I have found using other social media scheduling programs to be more valuable.

Simple, straight forward

Publié le 04/03/2018
Jeffrey L.
Management
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Quick and easy to create articles. No problems uploading images. Schedules on time. Good temples for holidays

Inconvénients: Customizability to create a templet is confusing. Website could be more simple and modern...... .

Wide-ranging in function but limited in how well it actually executes those things

Publié le 21/12/2017
Sam U.
Director, Business Strategy
Marketing et publicité
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
2/5
Note globale
1 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very helpful for extremely segmented lists of stores or customer groups

Avantages: Great functionality for restaurants: Ability to segment by store, set up triggers based on store or region, and manage database in very segmented ways

Inconvénients: UI is extremely dated and difficult to navigate. Triggers are cumbersome and often lacking in functionality. Customer support is not good. Despite having many features on its face, most of these features are bare-bones and do not function the way you would expect.

If you're a restaurant, this is for you!

Publié le 06/12/2016
Greg H.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Fishbowl is super easy to use and great for a restaurant. You can manage a birthday and anniversary club, and their email offers can have a unique code to track and prevent reuse. The price is right and much cheaper than others. Give them a try!

Its just OK

Publié le 10/09/2018
Sarah D.
Event and Catering Sales Manager
Restaurants, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It was the software that all of the other things we use integrate with.

Inconvénients: It is confusing. I feel like every time I log on things are different.