Avis clients sur Lightspeed Retail

Déplorable

Commentaires : Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes.

Avantages :

Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.

Inconvénients :

JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS. Bonjour Mr Kerkhove, Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed ! Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié. Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte. Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable. N’oubliez pas que les paroles s’envolent et que les écrits restent ! Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ? C’est bien noté et la facture sera acquitté comme il se doit. Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients. Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.

Vraiment un plus Value!

Commentaires : Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d'inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n'est pas parfait, qques petits bogues d'imprimante, de disposition et de langue mais rien de majeur. C'est un logiciel qui n'a pas fait augmenté mes ventes mais m'a rendu plus efficace donc, s'est avéré rentable!

Avantages :

Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.

Inconvénients :

Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.

Alternatives envisagées précédemment : Alice POS

Pourquoi choisir Lightspeed Retail : Trop dispendieux et trop complexe

Pourquoi passer à Lightspeed Retail : Mieux adapté pour les shop de bikes et moins dispendieux par mois.

Très déçue

Avantages :

Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant

Inconvénients :

Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.

Service et suivi

Commentaires : Tres mauvaise jusqu'à maintenant ca fait 2 mois que j'essaie de déployer le logiciel dans un simple casse croute

Avantages :

Personnalisation des boutons et des categories

Inconvénients :

Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.

Great integrated system

Commentaires : Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Avantages :

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Inconvénients :

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Alternatives envisagées précédemment : Clover, Shopify POS et Vend

Pourquoi choisir Lightspeed Retail : I wanted a cloud based integrated system

Logiciel antérieur : Clover, Shopify POS et Vend

Pourquoi passer à Lightspeed Retail : I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.

The Point of Sale solution

Commentaires : Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Avantages :

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Inconvénients :

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Alternatives envisagées précédemment : QuickBooks Desktop Enterprise

Pourquoi passer à Lightspeed Retail : We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.

Solid system for retail

Commentaires : It is capable software system can handle your small retail shop with ease. inventory management, barcoding, point of sale, price tracking, reports etc all work well. It is bit hard to reach for customer service and lots of training required.

Avantages :

Software is intact, does not give random errors. you can count on

Inconvénients :

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

Not compatible with existing WooCommerce / Terrible Customer Service

Commentaires : A true business interruption costing us significant time and money!

Avantages :

It was so dumbed down that anyone could use it, sadly this also makes it vulnerable to security breaches and theft

Inconvénients :

Almost everything, from being totally mislead in the sales process, squeezed into their processing, ignored and dismissed on support tickets. Terrible service overall.

Alternatives envisagées précédemment : Square Point of Sale, Clover, KORONA POS et Hike

Pourquoi choisir Lightspeed Retail : QB POS End of life

Pourquoi passer à Lightspeed Retail : The salesman was relentless and lied to me about it's capabilities even with detail Q&A. I was mislead by their white papers and sales process only to be dropped like a hot potato and bounced from department to department with no resolution or solutions. They refuse to escalate anything to a management member.

Bs money grab don't use this system.

Commentaires : Terrible

Avantages :

This was an amazing system until they showed their true colors by forcing me (and others) to pay them $400 more a month if you don't use their payment system. After comparing their prices to my current rates it is cheaper to pay them $400.

Inconvénients :

This company has no ethics. They forced their user base to switch to them to do payment processing. They said it made it easier to do it that way. Complete lie. I pull my sales from them to quick ooms them pull my banking from eleven I to quick books. At no time.e does their system need me to use their payment system but they still are foing to charge an extra $400/month if I don't move to their higher rates. One way or another they decided that they needed more of money.

Packs some punch among the punchless

Commentaires : We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Avantages :

Customer Support is included and accessible Intuitive Useful for heavy amounts of inventory Cloud Based Accessible via multiple operating systems Integrated with Cayan for seamless transition from my previous POS Has extensions that enable enhanced reporting, loyalty and ecommerce integration Updates are included

Inconvénients :

Frequently Buggy UX issues at times E-commerce integration is through third party Advanced Reporting is an additional cost and is still poorly designed and buggy Long waits for Customer Support Widespread Outages do Occur

Alternatives envisagées précédemment : Retail Pro et Shopify

Pourquoi choisir Lightspeed Retail : We found limitations in integrations with e-commerce as well as difficulty with the licensing for Retail Pro. Not being cloud computing was very limiting, customer service being an additional fee was frustrating and that same customer service torpedoing our system and the backup was the death knell

Logiciel antérieur : Retail Pro

Pourquoi passer à Lightspeed Retail : Most cloud POS seemed geared for start up or micro retail. Lightspeed had the best blend of power needed to handle a sizable company as well as the agility to be cloud based and utilize mobile platforms. The ability to have an integration with Shopify as well as the integrated customer support was the perfect nudge to migrate to Lightspeed

A great all-inclusive system

Commentaires : Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Avantages :

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Inconvénients :

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternatives envisagées précédemment : Rain POS

Pourquoi choisir Lightspeed Retail : Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Logiciel antérieur : AIM

Pourquoi passer à Lightspeed Retail : When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.

Lightspeed

Commentaires : Bug is casi absent. ist fast and simple. For all of my staff is quick and simple for all operations

Avantages :

Acces every wherre and the multi-chanel fonction!

Inconvénients :

Its realy hard to custom for specifict fonction.

Alternatives envisagées précédemment : Alice POS

Pourquoi passer à Lightspeed Retail : The multi-chanel and all modul he have. the quality of the report.

Awesome price with great features

Avantages :

Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.

Inconvénients :

Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.

User friendly

Avantages :

Easy to learn and how integrates with Stayntouch PMS system

Inconvénients :

Nothing really

Read This Before Switching to Lightspeed

Commentaires : I have used Lightspeed for almost a year and it is not good. I read these reviews before we switched from another POS system and I was so confident I was going to love it, I switched both of my stores. Lightspeed has a great sales team, they tell you with confidence how great the system is and the demo works in the limited amount you can use it. All the features sound so easy and perfect and the integration with accounting was just what I was looking for!
If you are a fan of duplicate and complicated processes that fail regularly, you have found the system you are looking for. Lightspeed payments is a mess, it has crashed multiple times since our switch in June, 2021. We started out with iPads and the bluetooth chip/tap reader and receipt printer disconnect constantly. We have had to manually enter credit cards for up to 2 weeks at a time because the readers wouldn't connect. Duplicate credit card charges on single purchases are common (up to 5 charges! Yeah I get to pay fees on all of them too.) because the computer or iPad says payment failed and the customer swipes or taps the card again. We have 2 registers at each store and they randomly switch from register 1 to register 2, which makes EOD a mess! We have spent hours on hold with support and get the same answers each time, "they are working on it".
Many of the features are for older versions that really don't do much but clutter the system. I am sure in 2005, this was a great system but now the UI is not int

Avantages :

Reporting is better than my previous POS and integration with Quickbooks. works most of the time.

Inconvénients :

Everything but reporting. This system is not user friendly, there is no consistency and it is difficult to get a workflow down because the pages are not similar. Searches are difficult ant there is much duplication in efforts! To enter a P/O and create items for e-com, you have to open as many as 5 browser tabs! All for something that Shopify can do in 1.

Alternatives envisagées précédemment : Square Point of Sale

Pourquoi choisir Lightspeed Retail : Shopify had bad reporting and had to use a 3rd party app to connect to Quicbooks. Also didn't transfer COGS because their API doesn't allow that for 3rd party apps.

Logiciel antérieur : Shopify POS

Pourquoi passer à Lightspeed Retail : It looked like the best option, I liked the e-commerce integration, reporting, loyalty program and had other merchants recommend it. They have since changed their opinion also.

Why I Chose Lightspeed

Commentaires : I especially love the 24 hour help desk.

Avantages :

Customer service is available 24 hours. During the pandemic obviously the wait time for help took longer but most of the time it was efficient and easy to implement. I am a technological dinosaur and the learning curve was an uphill battle but customer service always came through for me. So happy that the payment options finally were added.

Inconvénients :

It has taken me longer than I had expected to integrate my existing business with Lightspeed but that could be because of the pandemic and the wait time involved to get help. I am having difficulties getting my website finished so I can integrate with e-commerce. I wish the billing and administrative department was open on weekends.

Alternatives envisagées précédemment : Shopify POS

Pourquoi choisir Lightspeed Retail : I didnt like dealing with all the apps in Shopify

Logiciel antérieur : Shopify POS

Pourquoi passer à Lightspeed Retail : I felt that Lightspeed was a complete package that looked professional and was relatively easy to use once the basic principles were in place. The move into e-commerce would be smooth.

Best decision I made for my business!

Commentaires : Overall, I would recommend Lightspeed POS to any other retailer (especially clothing and shoes) in a heartbeat! If you have been manually counting inventory and have no customer sales data, this is a must. It was easy to set up and continued to be easy to use for me and my employees. The cloud based feature is perfect because I never have to worry about backing up important data and I can "see" my business from any device with internet access. It's brilliant.

Avantages :

Lightspeed POS provided instant inventory, sales, customer and employee data that was missing from my retail business. It was relatively easy to set up and I had lots of support! The amount of information we now have about our retail business is staggering and it allowed us to connect multiple locations which made inventory transfer a breeze!

Inconvénients :

I had hoped for an integrated Loyalty program from the start (this has now been launched). We were manually keeping track of points for our customers which became tedious and inaccurate quickly. The new Loyalty is a good start but it feels a bit clumsy at times and not as customizable as I would like. Sometimes inventory issues pop up when items are returned. For example, special orders from one location that are added to a purchase order for our main location, automatically show in stock at the needed location when simply checked in at main location. This can cause confusion as they are not physically at the needed location just yet. They have to be physically transferred but should not be added to inventory or received once they arrive (they were already there!). This took us a while to figure out and caused many inventory numbers to get out of whack.

Alternatives envisagées précédemment : Microsoft Project et Quickbooks Online

Logiciel antérieur : Microsoft Project et Quickbooks Online

Pourquoi passer à Lightspeed Retail : Lightspeed POS was cloud-based (which I'm a fan of), required minimal equipment cost layout at the beginning, they had monthly payment options, support was included, it had features to include inventory, purchasing, reporting, customer data (previous purchases), employee virtual time cards, integration with my e-commerce needs (real-time inventory), multi-location abilities, matrices for products that come in multiple sizes and colours.

Easy to build, train and implement

Commentaires : I worked with other POS systems in the past and find Lightspeed much more user friendly than the others. You can build your menu in literally a few hours and the flexibility is amazing! I have not come across a single scenario in the build that isn't already addressed within the system. And the video tutorials are well done, explaining processes step by step,
The technical support team are quick to respond and follow through issues to resolution. I recommended Lightspeed to two colleagues already and will continue to share my positive experiences with others.

Avantages :

*Ability to build system at any location *Ease of use *Well produced self help videos *Ability to delete mistakes *Helpful technical support team *Integration with Cloudbeds

Inconvénients :

The end of day closing process is not as clear as it could be

Alternatives envisagées précédemment : Revel Systems

Pourquoi choisir Lightspeed Retail : The switch was not within this company, but in my recommendation to use Lightspeed over Revel. Overall easier to build and train others to allow turnkey management of the system once built. I consult with businesses here to build their POS systems and recommend LS every time

Logiciel antérieur : Revel Systems

Pourquoi passer à Lightspeed Retail : as above

Happy Bike Shop Owner

Commentaires : Lightspeed has been great to work with. The training provided after purchase was great. On going customer support has been phenomenal.

Avantages :

Really like the cloud based flexibility. Also love the syncing ability with most of my main vendors for importing purchase orders.

Inconvénients :

Only con is the fear of web being down or my local internet service not working and if that is the case not being able to run my store. This is has never been and actual issue though.

Alternatives envisagées précédemment : Quickbooks Point of Sale

Pourquoi choisir Lightspeed Retail : We were growing and needed more stations in our store. The cost and clunkiness to do that with Quickbooks wasn't going to work. Lightspeed has made it really easy and seamless.

Logiciel antérieur : Quickbooks Point of Sale

Pourquoi passer à Lightspeed Retail : Cost and the syncing capabilities with vendors in our industry.

Lightspeed makes retailing easier.

Avantages :

The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integratabtle add ons available. The multi-store feature works well.

Inconvénients :

It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.

Alternatives envisagées précédemment : Quickbooks Point of Sale

Pourquoi choisir Lightspeed Retail : When we changed the interface of RetailPro was not very friendly.

Logiciel antérieur : Quickbooks Point of Sale

Pourquoi passer à Lightspeed Retail : We had multiple stores and we needed the transfer and multi-store management that Lightspeed offers. We were also looking for a point of sale that integrated well with ecommerce.

Hands down the best retail software out there!

Commentaires : The LightSpeed team made our switchover to them and setup happen with such ease. Their system is cost friendly, reliable and aesthetically pleasing. Training new staff on the system is a breeze. The reporting options are so helpful for close out financials, ordering, staff hours, etc.

Avantages :

We most liked the back of house features it offered. The inventory piece, reporting and ease of use was instrumental in our decision to switch to LightSpeed. We loved the cloud based feature and it allows our staff to work from anywhere on reports, watch sales, reorder inventory, etc.

Inconvénients :

There really hasn't been anything about the software that we've found was difficult or wished was different.

Alternatives envisagées précédemment : Square Point of Sale

Pourquoi choisir Lightspeed Retail : KeyStroke did not offer the support or the inventory features we were in need of.

Pourquoi passer à Lightspeed Retail : Mainly because of the reporting and inventory features in addition the support team offered. I can’t speak highly enough about their customer service. It is unlike any support I’ve ever experienced. They not only have the incredible chat feature, but their personable phone support team works with you with such patience and understanding of your issue and walks you through the solution. Then the follow through is unparalleled!

7 Years In with Lightspeed

Commentaires : LightSpeed has proved to be a positive addition to our business over and over again.

Avantages :

The system allows vision into your business clearly and quite simply. From the day to day sales to the back office reports, the system is easy to use. In ALL cases where something is not exactly as you envision it, the customer support team is there to help; they are PHENOMENAL and coming from retail, I do use those words quite carefully. We launched our business with Light Speed Onsite and have since upgraded to Retail. Each and every step of the way, the support team has helped with and gone and above and beyond getting me operating thru, from the simplest to the complex. We have no other point of reference of other POS providers, but many times other they are present at tradeshows. From a personal perspective, hearing the sales pitch (what we assume is the best of the best), LightSpeed provides services and abilities well above the others.

Inconvénients :

Unfortunately, price does come in to play. The cost, now knowing the system, is well worth it. However, there are other features that we feel should be included (as commonly seen elsewhere) that must be a "add-on" application from outside providers. Interpretation: add on = added costs. Being a small business, the cost of the POS system is significant enough, add on's are almost impossible to also incur.

Alternatives envisagées précédemment : QuickBooks Desktop Enterprise

Pourquoi passer à Lightspeed Retail : Services provided. Easiness of use. Clean appearance.

Best value & functionaility point of sale. Period.

Commentaires : Overall it's been wonderful. Certainly has made my slow business growth possible.

Avantages :

Absolutely the BEST thing about Lightspeed is the quick access to knowledgeable support. Also, Lightspeed meets the needs of my business's work flow. The interface is clean and easy to navigate.

Inconvénients :

That a default option is not available for adding a drop ship address to PO.

Lightspeed Retail review from retailer

Avantages :

We have used Lightspeed Retail for over 2 years now for our seasonal retail business as well as a small wholesale operations that includes manufacturing/production. While small scale compared with many POS users, we have unique and demanding needs and have struggled to find a good software interface. Lightspeed has been a solid performer and worked well for us. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure – checkout, returns, applying discounts, holding or suspending sales and adding customers. Lightspeed was on time with EMV-certified terminal support by the October 2015 deadline and has worked well with Cayan. Adding products is straightforward. We only use the most basic features of purchase orders and inventory management – we do not rely on Lightspeed to generate orders based on stock but those look like useful features for larger operations. Reporting is comprehensive and makes it easy to track sales and trends and reports are easily exported to Excel. Customer service has been prompt and when there are long wait times, you have the option to leave your number and receive a return call. Follow through on issues has been good and while there have been challenges, problems are resolved in a timely manner. For the products we produce, the “build” function works well to create the pieces from parts in inventory.

Inconvénients :

The main unresolved issue I have had with Lightspeed is that it rounds the cost of items to two decimal places. We deal in 100s of pieces that are fractions of a cent and therefore simply cannot track costs. All of these items show as have no cost which is extremely problematic and exponentially so when a piece is created from several “no cost” items. I was told almost two years ago that a fix had been requested by many customers and indeed it was listed several times in the “Lightspeed Ideas” but to my knowledge nothing has been done. If this could be fixed, Lightspeed would be an almost perfect POS solution for us! Also it is spendy. But I guess you get what you pay for.

This company is all about sales and has no interest in fairness or retaining customers.

Commentaires : I run a tiny seasonal business for which this system was intended. If someone is unhappy with my service, refunding their money is not always my first approach, but if I know that I've fallen short on service, I absolutely look for a fair solution. I was fine with keeping the hardware originally sent to me and even paying for the time lapse on the software, but to say that all software sales are final when they are the one that set the contract lengths to being with is just shady and downright distasteful. It's not like they put money into developing software just for my company. In fact, any time I tried to get support to help tweak things, their support team seemed more annoyed than willing to help. Stay away from these guys.

Avantages :

I barely used this product. What sold me on it initially were the demos in being able to have a simple interface for my employees on both the retail and restaurant side and a much more detailed backend than square that supposedly integrates nicely with Quickbooks.

Inconvénients :

I was very specific about my operating needs. I am also very busy with small children and multiple businesses. The onboarding was described as very simple, and it was not. I needed three systems, and was told that was what I was paying for. They shot me an invoice which I did not read thoroughly enough. They put in fine print on the invoice that the invoice and payment is acceptance or their sales terms which you have to then go to their website to read. Once I asked for the hardware items that they did not send me, they also charged me for a bunch of extra software that were not part of the original sales discussion or even the second sales discussion. They never refunded me for two years of unused software when I decided that I was not interested in doing business with such a shady company. No class.