En savoir plus sur Lightspeed Retail
Ce système de PDV (point de vente) sur cloud centralise la gestion des stocks, la gestion du personnel ainsi que le reporting des ventes et la comptabilité sur les sites et les canaux.
The team at Lightspeed has been extremely helpful with our migration to their platform. Their Ecom integration makes it very easy to manage our inventory and has increased our online sales.
Lack of responsiveness from the company after you purchase it.
Filtrer les avis (905)
Access to information at your fingertips
Vraiment un plus Value!
Commentaires : Ce système a vraiment simplifié mes opérations de vente au détail et ma compatbilité. Que dire de la prise d'inventaire? Un pur bonheur. Ce qui me prennait des heures à étiquetter ne me prends que quelques minutes maintenant. Je suis vraiment heureux. Comme tout n'est pas parfait, qques petits bogues d'imprimante, de disposition et de langue mais rien de majeur. C'est un logiciel qui n'a pas fait augmenté mes ventes mais m'a rendu plus efficace donc, s'est avéré rentable!
Facile à utiliser, vraiment bien pensé pour les magasins de vélo. capricieux sur les logiciels et appareils compatbiles.
Un peu trop optimisé pour les shops de vélos. Dans le cas de prise de rendez-vous, ça nous semble moins évident.
Alternatives envisagées : Alice POS
Pourquoi choisir Lightspeed Retail : Trop dispendieux et trop complexe
Pourquoi passer à Lightspeed Retail : Mieux adapté pour les shop de bikes et moins dispendieux par mois.
Commentaires : Facile mais suivi produit et assistance nulle, prix prohibitif et à la limite du chantage commercial pour certaines de leur pratique, à fuir de toutes urgences, pour le marché Belge, il existe des alternatives intéressantes.
Facile d’utilisation et rapide, c’est tout mzis il existe mieux sur le marché.
JE VOUS PRÉSENTE UN MESSAGE RESTER LETTRE MORTE POUR L’INTÉRESSÉ, PAS DE COURAGE POUR RÉPONDRE SI CE N’EST PAR COLLÈGUE INTERPOSÉ, FUYEZ PLUS QUE TOUT CETTE BOÎTE QUI N’HÉSITERA PAS UN INSTANT À AUGMENTER CES PRIX UNILATÉRALEMENT SANS JUSTIFICATION ET AVEC UN SERVIÇE D’ASSISTANCE DÉPLORABLE. AU PASSAGE, IL EXISTE DES SOLUTIONS AVEC LE MÊME SERVICE À MOITIÉ PRIX, N’HÉSITEZ PAS À ME CONTACTER POUR DE PLUS AMPLES INFORMATIONS. Bonjour Mr Kerkhove, Primo une semaine après plusieurs sollicitations de ma part en vocale et par courriel pour répondre à une question basique, vous vous appelez Lightspeed ! Votre chantage sur les augmentations de prix de vos abonnements est scandaleux et totalement injustifié. Vos tarifs sur votre terminal de payement sont déments aux vues des conditions du marché des payements par carte. Je n'espère pas de réponse de votre part avant 5 ou 6 jours ouvrable si du moins vous pouvez m'opposer un argumentaire valable. N’oubliez pas que les paroles s’envolent et que les écrits restent ! Dois-je confirmer mon désir de résilier par un autre moyen que cet échange de courrier ? C’est bien noté et la facture sera acquitté comme il se doit. Compter sur moi pour vous faire une publicité d’enfer autour de moi afin de vous faire perdre un maximum de clients. Je m'y attèlerai dès demain en allant voir vos partenaires de la place Fernand Cocq, votre concurrence a gagné un représentant commercial gratuit.
Réponse de l'équipe de Lightspeed
il y a 8 mois
Hi Olivier, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you, Lightspeed Commerce
Quand le logiciel fonctionne et qu'on n'a pas besoin du service support, alors il convient très bien à une utilisation classique pour un restaurant
Le service support est très mauvais : entre 30 et 45 minutes pour avoir quelqu'un au téléphone, et des informations contradictoires sont données. Impossible d'avoir le numéro direct de quelqu'un.Le service commercial est également très mauvais : j'ai dû changer de logiciel à cause de multiples problèmes techniques que Lightspeed n'a jamais été capable de me régler, et impossible d'obtenir la moindre remise sur l'abonnement annuel que j'avais déjà payé et que je n'allais donc pas utiliser.
Service et suivi
Commentaires : Tres mauvaise jusqu'à maintenant ca fait 2 mois que j'essaie de déployer le logiciel dans un simple casse croute
Personnalisation des boutons et des categories
Le service après vente est totalement absent. Diffidavoir des suivi des formations et des informations pour finaliser le déploiement du systeme.
Great integrated system
Commentaires : Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Pourquoi choisir Lightspeed Retail : I wanted a cloud based integrated system
Pourquoi passer à Lightspeed Retail : I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Best software for inventory management!
Commentaires : I personally like lightspeed for inventory management. It is one of the most complete software out there and it is still growing. I would like to see them growing in other areas as well.
I have been using Lightspeed Retail for 2 years, and the overall experience has been great. We chose this software over others because of its great inventory system. Lightspeed is one of the best out there in terms of inventory management. It has many options to play with, making it easy to integrate your business. They have exceptional customer service (live chat available every day).
Lightspeed is still growing. We could compare it to a startup with a great community behind it, but it is still implementing changes daily to become a better software. The POS system could have a better interface when using a tablet. The interface is simple but differs greatly when used on a computer. I would enjoy a more visual interface for its POS system. The barcode system works great, but I highly recommend spending a reasonable amount of money on the scanner to avoid many issues. We also use lightspeed e-commerce. Connecting retail and e-commerce together is easy, but it gets tricky if you need help from third parties apps. Lightspeed is not the best when connecting to a third party yet (they don't offer many options).
Stay away!! BEWARE
Commentaires : Garbage. This entire company is going to go into the toilet. It may have been better before when they had less technology to juggle. They now have so much different tech and apps and whatnot, that they have no ability to implement anything.
Nothing. Maybe the fancy logo. But this not a functioning product for the real world.
From start to finish. We already used square and was wanting something that integrated into the inventory management from our store so to showcase inventory in live view. They have zero ability to implement all the new technology they promised. They will send you a link to their website (which is public) And let you figure it out. There is zero customer support. We built our entire site exactly in the technology they said to. And that was it. No support. Our web development team had a few simple questions and it was two weeks of non stop calls and emails, and finally we got a sales rep who then said they are sending us to someone else.
Lightspeed Retail. Easy to use
Commentaires : Overall, operating Lightspeed in multiple locations has made processing retail transactions and managing those transactions easy. Would definitely recommend.
Super easy to use and teach to new team members. Lots of features, including easy, returns, and refunds.
We have had some slower customer support especially during busy retail times.
a point of sale (POS) and inventory management system designed for small businesses
Commentaires : Overall, Lightspeed Retail is an excellent choice for small businesses looking for a comprehensive and easy-to-use POS and inventory management system. It offers a wide range of features, is simple to use, and is supported by a responsive customer support team.
Lightspeed Retail is a point of sale (POS) and inventory management system designed for small businesses. The system is known for its ease of use, powerful inventory management tools and its ability to integrate with various online marketplaces such as Shopify and Amazon.The user interface is intuitive and easy to navigate, making it simple for employees to learn and use. The inventory management tools are particularly useful, allowing businesses to track stock levels, set reorder points, and generate reports on sales and stock movements. Additionally, Lightspeed Retail offers a variety of tools for managing customers, including a loyalty program, and gift card management.One of the standout features of Lightspeed Retail is its ability to integrate with e-commerce platforms. This allows businesses to manage both their online and in-store sales from one centralized system.
hardware integrations issues, only certified harware can integrated with tis software.
"An Efficient Retail Management Solution"
Commentaires : Overall, Lightspeed Retail is a reliable and efficient retail management solution that can help retailers improve their operations and customer experience.
Lightspeed Retail is a comprehensive retail management system that offers a range of tools for inventory management, point of sale (POS), e-commerce, order management, payment processing, website management, and mobile access. The system is known for its user-friendly interface and customizable features that allow retailers to tailor the system to their specific needs.
No, this is because Lightspeed Retail offers real-time updates of sales, inventory, and customer information, and provides robust reporting and analytics features to help retailers make informed business decisions. The system also offers seamless integration with various shipping carriers, payment processors, and marketing tools. It gives you everything that you need and desire.
Great for Retail Stores with combined inventory
Commentaires : Greatly satisfied on the way it integrates with third-party software for the eCommerce integration
The capabilities of combined and matrix products in which a product can have multiple variants and still be grouped under one parent product
The tax settings can be hard to understand at a glance
Great POS Software for small boutique retail stores
Commentaires : Works how we need it to, for what we use it for. Is easy for all employees to learn, use and reconcile.
Ease of use for all levels of users. Easy to reconcile the cashouts, data is formatted nicely
Might not be the best software for a larger retailer with a ton of inventory.
Allows an easy tracking of sales and inventory. Very simple to use and great reporting features for things like daily sales by product.
Customer support is a little lacking when needed. Have had issues In the past with reports not downloading.
Well connected and easy to use for our restaurant
Commentaires : I have never been using anything other retail app before but the overall experience with Lightspeed Retail is not bad at all.
Straight forward and easy to use for restaurant
the customer support took a bit of time to contact
Lightspeed Retail Changed the way we run out business
Commentaires : We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be) Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired. Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill. Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback.
LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.
LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.
Alternatives envisagées : RepairShopr
Pourquoi choisir Lightspeed Retail : LS Retail is more powerful, and is cloud based, meaning no more backups required!
Pourquoi passer à Lightspeed Retail : The Lightspeed Retail platform made more sense
Best value & functionaility point of sale. Period.
Commentaires : Overall it's been wonderful. Certainly has made my slow business growth possible.
Absolutely the BEST thing about Lightspeed is the quick access to knowledgeable support. Also, Lightspeed meets the needs of my business's work flow. The interface is clean and easy to navigate.
That a default option is not available for adding a drop ship address to PO.
TRACK YOUR PROFIT MARGINS!
Commentaires : I have a small health food store in Sullivan, MO. We have been online with Lightspeed POS for nearly a year now. The partnership with Pointy is much appreciated. Even without paying for additional online presence I believe the Pointy helps direct traffic to our business for sure! Also the Lightspeed system easily allows you to track profit margins and sales. This by far has been my favorite asset to the system. Of course it does rely on setting up your inventory accurate, which is a process but a process that is undoubtedly an INVESTMENT! I tracked sales over a couple of months and noticed a dip in profit margins and traced that back to companies raising wholesale but not increasing the MSRP. This hurts brick and mortar retailers. I was able to easily pull up these products from certain vendors in an isolated manner and go through where our retail prices were set and be sure we were setting it at a proper profit margin to keep the lights on! A month after doing this I noticed profits margins went from 35-37% to 38-40%. We offer 20% off our set prices just to keep up with online businesses, so we have to make sure the set retail will allow us a proper profit margin after the advertised discount. LOVE this feature! Customer service has been prompt to help anytime we have asked. They are adding and improving things all the time!
Being able to track profit margins and sales. Knowing what products to keep around and which ones to remove from inventory.
There are 2 different sales screens and each has their pros and cons…. but this is probably the most confusing thing in the system.
Pourquoi passer à Lightspeed Retail : The setup and Cloudbase of inventory. I can check sells, products, etc. from anywhere.
A great all-inclusive system
Commentaires : Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.
Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.
There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.
Alternatives envisagées : Rain POS
Pourquoi choisir Lightspeed Retail : Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.
Logiciel antérieur : AIM
Pourquoi passer à Lightspeed Retail : When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.
We LOVE Lightspeed POS Retail
More Accurate Inventory
Many Sales Report Options Available/Analytics
Ease of Doing Business
This software is designed for RETAIL, makes doing business in our Realtor Store simple. Ringing up customer is a breeze. Easy and fast to create a purchase order and receive products to inventory. This software is intuitive and simple to learn. We keep track of our inventory and sales reports, with accuracy. Love the scanners and printed product label option.
The only negative is the long wait by phone, when we need to speak to support. Definitely worth the wait! All customer service people are polite. They always help us work through our issue with professionalism and follow-up email.
Pourquoi choisir Lightspeed Retail : RAMCO was not designed for RETAIL or On-line Store
Logiciel antérieur : Ramco Logistics
Pourquoi passer à Lightspeed Retail : Even thought it wasn't the least expensive, Lightspeed seemed to provide everything we needed to meet our needs. We also had a great sales person, who explained the software to us and helped us along the way. His name was [SENSITIVE CONTENT HIDDEN].
Great system for all small businesses
Commentaires : Excellent experience with Lightspeed, I would recommend this platform to any small or medium sized business.
Lightspeed is very user friendly and easy to teach employees how to use it. The reporting is top-notch and they even can help you create custom reports which was very important to us. Customer service is excellent and always very responsive.
It would be great if it came with a built in CRM or integrated with one like Salesforce. It's great for franchisees, as a small business, but for the franchisor it may not have all the functionality needed to roll it out to the entire corporate system.
Pourquoi choisir Lightspeed Retail : Opsuite is not very user friendly, reporting was very lacking and clunky, and for what you get it's very expensive.
Pourquoi passer à Lightspeed Retail : Had all the features we needed at a great value.
Best business purchase EVER
After investing in a competing product and being incredibly disapointed, we were faced with a tough decision; do we make the change to lightspeed only a month after investing $$$ that we did not get any value from?
We decided to make the jump and were rewarded with the best upgrade our business has ever seen. This system is very easy to use. We have saved money and become more organized through efficient inventory management. Lightspeed has made our customers happy throughfast and organized checkout and allowed our staff to be the best they can be. Our service department has never been more organized. I feel like it has consolidated multiple areas of management and allowed more time to fucus on business. We re-invested for multi-years and could not ask for more from a POS.
Lightspeed is easy and efficient to operate. From training new employees to hectic busy days, Lightspeed reduces human errors and allows our staff and business to achieve their fullest potential.
As a relatively small business, it would be nice to have different register modes for convenience without purchasing an add on register.
Lightspeed can take your retail store to the next level...with some work!
3rd Party integrations, 1st party ecom integrations, Cayan payment integration, and the robust special order system that is rooted in the entire platform. These are the big ones but there is many more small things.
No POS is perfect so there are definitely things that could be fixed. I would say being able to redeem gift cards online is a big one. They know this though and are working on it. Also, being able to see Matrix inventory in regular retail vs just in Analytics but again very small things.
Pourquoi choisir Lightspeed Retail : Limiting in functionality that I wanted to implement in my business
Logiciel antérieur : RICS Software
The best pos software
Commentaires : Great experience overall.
saves a lot of time, compared to a Maitre D and others. When I hire new staff they are ready to operate alone after half a day of training. Easy to set up menu, self explanatory. Easy to desing and customise your screen with your kind of operation, (I do table service and grab and go) Great updates, the sofware is getting smarter every couple of months. No heavy backstores and no crashes in 2 years. Custumer service is quik and efficient (called them only once in 2 years)
a bit pricy but would not go back to anything elese.
Alternatives envisagées : Squirrel POS
Pourquoi choisir Lightspeed Retail : I wanted the flexibility of an app experience
Logiciel antérieur : Maitre'D
Pourquoi passer à Lightspeed Retail : The app experience
After Two Years - Lightspeed Remains The Best In All Categories
Lightspeed has literally saved us 20-30 hours per week. It connects and communicates well with all of our other systems; including accounting and loyalty platforms.
Their customer and technical support have been extraordinary and have exceeded our expectations. In fact, I think their technical support is the best not just in the point of sale industry but any industry. I find myself wishing other vendors I work with had the same level of support and professionalism.
Lightspeed also listens to their customers; this is evident by requests made in their support area. They actually respond to every request.
As a small business owner, we worry about many things. Lightspeed is not one of them!
After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories. We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions in writing. All of our questions we answered in detail in less than 24-Hours. The sales team knows their products and knew my industry. In fact, most of our distributors catalogs are already pre-loaded into their system. The transition from our other popular POS was relatively easy, especially in comparison to our previous transition. The Lightspeed team was always there to help and even anticipated needs before I knew them. The inventory system and purchase order system work well.
The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.
Think beyond initial implementation
Commentaires : We are aware that every system has something to complain about. Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
It's a relatively easy system to navigate. Permission settings are acceptable. Reporting is decent but all very basic unless you purchase Analytics. We use the software for multiple locations but keep separate inventories at each location. We can easily see inventory at other locations, transfer inventory from store to store effortlessly. Creating inventory items is easy as well as setting up pricing rules. Able to customize receipts, labels, and transfer paperwork with some HTML knowledge. Sales are smooth as well. Split payments are pretty easy and relatively intuitive.
No really good way to do rentals. We are a tennis shop and rent/demo racquets. We had to come up with our own solution. B2C eCom is great - and can use the existing inventory; we have it set up as a separate location so we can see all inventory across eCom and retail - until you want to add B2B. It's difficult and expensive to add B2B and have it work the same as eCom. We learned, much later, that we need to have a separate website, a separate database of inventory and we would not have visibility into this inventory from our retail or eCom side. Huge disappointment. The eCom module is not native to LS. They purchased the product and have integrated it into LS - so their APIs won't even allow you to have that visibility. Support is good for the most part. Simple things, but, holy smokes the printing!!! First, you have to use Firefox to get the printing to work at all. But Firefox constantly loses the printer default settings. So swithching printers throughout the day between labels, transfers, receipts...causes Firefox to throw up allover the printer settings. This happens daily, sometimes several times during the day. It's ridiculous. Support doesn't give a good answer - they tell us to follow the documentation. But that doesn't fix anything. Many times during the day we have to go back into the Firefox configuration and reset the default printer. Painful.