Avis clients sur Winpharm

Intuitive Program with Great Features!

Commentaires : Datascan is great because if there is a bug or if something doesn't work, the team addresses the problem quickly. They are responsive to input and feature requests for things that are specific to your pharmacy. It reflects the mindset that we have at our pharmacy - not a big operation where you are just a number, but an environment where the software people know you, your setup, and your needs.

Avantages :

It is evident that this software is made with the mindset of a pharmacist and the flow of a retail pharmacy. New features are consistently being unveiled that allow the program to evolve with the ever changing world of pharmacy, healthcare, and technology. The med sync is intuitive and the workflow delivery functions are a big help with our setup.

Inconvénients :

Sometimes there are bugs or features that may not work as imagined. But those are usually addressed within reason.

Switching software in a pandemic

Commentaires : Great reporting capabilities, ease of use of the program overall, very user friendly

Avantages :

Having switched to Datascan in a pandemic year, the software made it much easier for us to coordinate prompt delivery and shipping of maintenance fills, especially of pediatric compounds. Many of our families with young children, either temporarily or permanently moved away during COVID, and being able to forecast and anticipate their prescription needs by clicking on "View Daily Rx Log" has tremendously helped. I also find the Patient Notes and E-Rx annotations extremely valuable in the context of filling compounded prescriptions that do not always come through clearly via e-prescribing. Adding and creating compounds [in Datascan’s software] is a breeze!

Inconvénients :

At first I thought the system froze too often but then realized that some of computers were still operating on Windows 7! PLEASE upgrade to Windows 10 Pro before you do anything

Datascan review

Commentaires : Excellent. Their staff is steady. They stay on top of the most current industry requirements

Avantages :

I love the customer service team. Problems are few and they are solved quickly

Inconvénients :

I wouldn’t be using them for 36 years if I had any major complaints

No no no

Commentaires : System is old and dated. Coming from a cloud based system, this is a disaster. The words used to describe the actions don’t correlate for example, void means reverse from insurance. Things typed incorrectly remains on patient profile
Reports cannot be sorted by patient and plan
I’m a tech forward user and this is really like a 2000 program
Too many pop ups that you cannot turn off even though they sell you a customizable program

Avantages :

The trainers were nice but the software is archaic

Inconvénients :

Pop ups, words don’t match actions, reports not customizable . Server with power needed. Not cloud based. Have to use mouse. Errors remain in profile if you adjudicate before correcting, not really windows functions. The list goes on

Winpharm review

Commentaires : I have been a client for 37 years, they treat their clients the way I have treated mine, emphasis always on customer service.

Avantages :

Very user friendly, constantly updated, excellent integration between Pharmacy and POS. Customer service has always been first and foremost.

Inconvénients :

No complaints. Any issues I have ever had were always addressed and taken care of quickly.

Look no further!!!

Commentaires : I am from South Louisiana and we are very laid back and family oriented. When I first called up I spoke with Sarah. She was easy to talk with, very knowledgeable, and took the time to answer any questions I had. In the first two months in business I am very impressed with the staff and highly recommend them. Give them a shot, you wont regret it!

Avantages :

What I loved most about this software was the ease of use. Also, anytime I had questions about something, I could call up right away and get someone on the phone. I was very impressed. The system has all the features that you are looking for in today's pharmacy world and I am still learning new features. This is truly an amazing system.

Inconvénients :

None at all and I have been using for 2 months now.

NYCO corp

Avantages :

Easy to navigate around many add on features to help work flow and give Exceptional customer service

Inconvénients :

Software is great and if any problems arise the team at Datascan is there for you . This make it hard to find things not to like

Datascan is excellent

Avantages :

Customer service and knowledgeable professionals always !

Inconvénients :

I am very happy with Datascan , i have had Datascan services for over 25 years .

Great Pharmacy Software

Avantages :

Winpharm is great and easy to use, the system works great and processes medications with ease on a daily basis.

Inconvénients :

I have no cons I can think of, great software, great people behind the software.

Top Notch Customer Service

Commentaires : It has been great! They are easy to work with and get to the solution quickly!

Avantages :

The pricing, features, and immediate customer support when you need an answer/fix right away is excellent.

Inconvénients :

Sometimes trying to find where to turn off/on different features can be difficult, but again if you need to know quickly just call their support team and it will be addressed immediately.

Customer Service is the best of "ALL" customer service that I have used.

Commentaires : ability to process patients medications.

Avantages :

ease of use.

Inconvénients :

Sig coding , takes a long time to remember them, other softwares just start typing and give you options to finish the doctor's instructions . Lack of financial reporting, I would like the ability to make reporting most profitable medications, medications that are not moving, monthly, quarterly and yearly profit reports.

Winpharm from an IT perspective!

Commentaires : In 30 years of computer experience and decades in IT, I seldom get my money's worth over time. Eventually great companies make cumbersome changes. Sometimes to the extent their products become clumsy, incompatible or old-fashioned. Not so with Datascan. In almost 4 years using Datascan Pharmacy Software I have never been let down or disappointed. Being on opposite sides of the US, I presumed there would be time difference constraints for service that would certainly interrupt my business flow. Unacceptable to my Pharmacy.

Much to my delight, their team was far beyond competent, expedient and able to handle every aspect of the remote installation and configuration without a hitch. All upgrades, maintenance were streamlined for us by their efficient remote service. To my knowledge, Tumalo Pharmacy staff is, and has always been, walked through step-by-step any IT or upgrade issue by a competent, knowledable and courteous Customer Service person. Datascan has always been able to remotely fix all problems (very few) remotely the same day.
I have seen them work and they will accommodate your network configuration not only stand-alone PC's. They can work with all versions of Windows platforms and thoroughly understand configuration of Windows by manipulating DOS commands (a lost art these days). They understood the security concerns of our IT group and respected all HIPAA and compliance standards we brought forth. They successfully configure all the peripheral gear and invoice format changes we've thrown at them. I am satisfied and proud to use Datascan. Thanks Kevin Minassian for making a state-of-the-art, reliable, user friendly product. Sincerely thank you,
Doug Forbes
Dark Horse Security Consulting
Tumalo Pharmacy
Bend, Oregon

Customer for ten years.... very pleased with the software and impressed with with support personnel

Avantages :

ease of training some one new as to have everyone on the same page. The ability to track refills, insurance payments and inventory

Inconvénients :

there seems to be more pop up screens with warnings than there used to be which takes focus off the script and slows the whole process down

VERY SATISFIED PHARMACY

Commentaires : MY PHARMACY HAS DEVELOPED A WONDERFUL RELATIONSHIP WITH DATASCAN. I AM THANKFUL THAT I DECIDED TO HAVE DATASCAN AS A PARTNER WITH MY PHARMACY

Avantages :

THE SOFTWARE IS VERY EASY TO USE. I CAN CALL DATASCAN AND THEY CAN FIX MY LABELS, CHANGE MY SETTINGS, AND HELP ME WITH SETTING UP INS.

Inconvénients :

I DON'T USE OUT OF STOCK OPTIONS. I DON'T USE SHORT FILL OPTIONS

I HAVE BEEN WITH DATASCAN FOR OVER 20 YEARS, I THINK THEY ARE THE BEST SOFTWARE PROVIDER IN USA!!

Commentaires : GREAT VALUE UPTO DATE OPERATING SYSTEM

Avantages :

CUSTOMER SERVICE IN SECOND TO NONE!! GREAT PROGRESSIVE PROGRAMS, UP TO DATE SERVICES FOR PATIENTS, MTM, PROCESSING E-VOUCHERS

Inconvénients :

TOO MANY OPERATING SYSTEMS IN SERVICE. MANY SYSTEMS IN THE FIELD ARE NOT UPDATED SO THAT EVERY CUSTOMER IS USING THE SAME PROGRAM

AWESOME

Commentaires : EASY TO USE AND TRAIN WITH. THE PHARMACY OPERATION COULD MANAGED BY JUST ONE EMPLOYEE.

Avantages :

EASE OF USE AND SIMPLICITY- ABLE TO PULL PATIENT'S INSURANCE INFORMATION FROM ONLINE. GREAT TECHNICAL SUPPORT AT ANYTIME. EASY TO TRAIN NEW EMPLOYEES WITHOUT HASSLE

Inconvénients :

WINPHARM ICON DISAPPEARING FROM THE DESK TOP OR NOT WORKING AT TIMES. OVERALL I AM SATISFIED WITH THE SERVICE I'M GETTING AT THE MOMENT.

WONDERFUL CUSTOMER SERVICE

Commentaires : QUICK, EFFICIENT, PROFESSIONAL CUSTOMER SERVICE

Avantages :

USER FRIENDLY PROCEDURES WITH MANY EASY AND QUICK SHORT CUTS WHICH SPEED UP TYPING TIME. IF ANY QUESTIONS COME UP THEY ARE DEALT WITH VERY VERY QUICKLY, PROFESSIONALLY, AND CAURTEOUSLY.

Review

Avantages :

It is easy to navigate and encompasses pharmacy, pos and workflow in one.

Inconvénients :

Overall the software covers all the needs our pharmacy has.

Works perfectly, best pharmacy software around

Avantages :

Ease of use, great support!!!!!!!!!!!!!!!!!!

Inconvénients :

No real problems, they keep everything updated pretty regularly

Excellent Support and Quality

Avantages :

The support staff is very responsive to requests. The entire team is friendly and professional. Thanks!

AMAZING SUPPORT STAFF

Avantages :

THE CREW THERE IS AMAZING, HELP US ASAP, NEVER GET A NO, THEY ALWAYS HAVE A SOLUTION FOR OUR PROBLEMS

Datascan's Winpharm gets a Big THUMBS UP!

Commentaires : In the ever changing world of independent pharmacy, you have to keep up with trends and demands not only to prosper, but to stay in business. Datascan has been our software provider for years, and we rely on them greatly to insure that we are using the best systems available to not only run our business, but to ensure patient safety, compliance, and better patient care. Datascan is easy to reach. We are on a first name basis with most of the staff and they are always just a phone call away to aid in any software issues and to mold to the changing demands of our business. I couldn't ask for better SERVICE from my software company, hands down. Datascan listens to me, and my needs. They are able, and willing to make adjustments within the Winpharm program that makes the best sense for our business, and teach me ways to even get more out of their program.

Conversion to Datascan

Avantages :

User friendly and the conversion from Pharmaserv to Datascan was painless. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] the trainers where very good!

Inconvénients :

The system at times goes into a thinking mode.

Datascan is the key to our success!

Commentaires : We are a very busy retail pharmacy and Datascan is the key to our success! We have the pharmacy software, POS, delivery system and IVR. In the past, we had two other software vendors which did not meet our needs. The support team at Datascan is very helpful and knowledgeable. Datascan is up to date with the latest features and technology to help operate a pharmacy. Kevin, the owner is involved in the details and makes sure that we get the best service possible!

Avantages :

We have the pharmacy software, POS, delivery system and IVR. Great program! In short, it works!!!

Inconvénients :

Sorry. Don't have any cons.

Great Product, Great Staff, Great Company

Avantages :

Medsync and Auto fill are the best I have seen. Winpharm is really easy to use even for my new staff. Winpharm is just what we need in our growing pharmacy operations. It is truly the best