Avis clients sur TrackSmart Attendance

Keeping tack of employees not that easy

Avantages :

Now when i got responsibility as a shift in-charge, it was very difficult to keep track of every employee as this is not a school. This software has reduced my headache a lot. Employee can download the app in their phones and complete attendance anywhere and request offs as well. It can send alerts in email form. You can see the over time shift availability and swap with other employees also. It has a demo mode so that new person can learn the functions.

Inconvénients :

We cannot see that how many leaves are left in you account. You can get email alerts but not in text message form. It is easier for employees but its administrator part is little complicated.

An HR Solution for Timesheets and Time Tracking!

Commentaires : I tested TrackSmart for about a year before selecting it from among several others as our HR solution. It was the most fitting to our needs, our users didn't need any formal training in order to be able to use it, the price was within our budget, and we were finally able to do away with unsigned, handwritten timesheets. As a bonus, timesheets would now follow a proper review and approval process, and there is even a free downloadable app for users to be able to complete timesheets and request time off. However, TrackSmart still has much room to grow, as many items we've been requiring of our ideal HR solution are still missing here. In particular, I have requested a field in each user's time bank to show how many vacation/sick/PTO/etc. they have for the year in total, as the program will only show you what you have accrued/available and what has been used, but no total of how much you will accrue for the year as a whole. It also does not automatically calculate California daily overtime, so our California timesheets must be manually calculated each week. Would also love to have a section on each user's dashboard for links to external websites and where documents may be uploaded to be shared with users upon login. The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs. All in all, with what TrackSmart currently delivers, and the promise of more great features to come, I am super pleased with the application and look forward to the future of our HR needs becoming easier to manage and track. Thanks!

Avantages :

Timesheet approval, detailed setup of time banks (PTO, Vacation, Sick, etc.), calendar option on the dashboard.

Inconvénients :

1 - Does not calculate daily overtime for California timesheets. 2 - No way of knowing how many Vacation/sick/PTO/etc. days in total you are allowed to receive for the year (only able to view what has been accrued/available and what has been used). 3 - Timesheets may only be saved/printed individually, not as a group.

Convenient and affordable, but unreliable

Commentaires : The first couple of years this worked well, which was great since it's considerably less costly than most systems. However, during the past year an update was made to their system, and several times since, there have been random changes made to the numbers of hours that had been entered. The first time this happened, I thought I had done something. But the second time it happened, I started browsing their Help section, and there was a section saying that this had occurred due to an upgrade they'd done. I give their customer support 2 stars because I think this should have been sent out as an announcement as soon as it happened, rather than keeping this info buried in their help section. Also, the last (third time) this happened, when I contacted their support, I was told the problem had been "all fixed," when of course it had not. We are a small nonprofit so probably cannot afford a different system. Hopefully, they can at some point resolve this bug in their system. If they do, I would recommend the system as efficient and cost-effective. In the meantime, luckily, I always make sure figures in the system are accurate and make a hard copy a couple of days prior to the new year and a couple of days after so I have something solid to check against when these system errors arise.

Avantages :

It's easy to enter information and generate reports for a cost-effective fee compared to other systems.

Inconvénients :

It has been very unreliable due to a bug in the system which periodically causes it to arbitrarily change the number of hours that had been entered.

Great product... could use some improvements

Commentaires : I've loved the TrackSmart product since incorporating into our business. However, the one thing the product is lacking is real-time (database) synchronization with Outlook Calendars. Because we use Outlook so heavily in regards to the different calendars we utilized from an organization standpoint, it would be nice if our TrackSmart attendance data would sync with Outlook in this regard. For example, one of the calendars we use in-house is a field operations calendar. Because there are so many people in the mix when scheduling/planning field operations, the one thing that's always missed is to see who is on vacation. What we have to do is have a separate "vacation" calendar within Outlook so people can overlay this with the field ops calendar so they don't schedule someone who is on vacation. This works, except for when someone forgets to put someone or themselves on the vacation calendar. With TrackSmart being centrally managed, it would be real nice if the attendance data entered into it would sync with our vacation calendar so they match. This would result in us not having those "uh-oh" moments because data was entered into one but not the other... it happens. If you guys could figure this out, you would have a 5-star rating across the board.

Avantages :

Ease of use and overall look & feel of website/product. Flexible pricing plans.

Inconvénients :

No Outlook sync feature so in-house calendars match what is on TrackSmart.

Best cloud-based attendance tracking software

Commentaires : Overall, I must say TrackSmart is one of the best and outstanding Software for Attendance tracking. I recommend this to users

Avantages :

I love TrackSmart for its real time reporting feature.TrackSmart Attendance provides real-time reporting on employee attendance, allowing managers to monitor which makes it have an amazing performance management

Inconvénients :

I haven't encountered any deficiency while using this software

Not for everyone

Commentaires : It is a program that has many functionality to organize, track and report tasks, as well as being able to keep a complete agenda. But there are applications that have similar tasks (although perhaps they are less complete) that are free.

Avantages :

As a great point in favor, we can mention its ease of use, it is very intuitive. It allows you to keep track and order of tasks and organize yourself quickly. From a management role of a small group of employees makes it dynamic and useful.

Inconvénients :

In slightly larger teams I do not know if it is very useful, since we depend on the information provided and it is not always possible to contrast it with what has been reliably done. This control vanishes when the employees are many. For this same reason, I do not believe that the metrics are so reliable in that type of situation.

Very simple to use and a great way to track approvals for time off

Avantages :

Simple interface, an end user really only needs to use a single screen with a basic form on it which creates a new request. On the same screen, you can see your existing requests and whether they're approved or not. The ability to notify another email address about time off requests is handy (for a spouse for instance).

Inconvénients :

The feature set is basic (though this may be all that most people need). The interface is functional, but not very pretty.

Does a great job of streamlining time sheets/calendar/time-off requests.

Avantages :

For a long time, this process was all done on paper in our office. Tracksmart was a game changer for us, allowing us to streamline how we manage time sheets, time off requests, and seeing a up-to-date calendar of who's out of the office.

Inconvénients :

I really wish there was a way to get an email notification for when a Time Sheet has been submitted. Also, wish there was a good mobile app to be able to manage entries and requests.

TrackSmart...a solid investment!

Avantages :

I really like the ability to track all of the different leaves that our employees are eligible for. This makes it very easy for me to process the leave information in payroll and gives me the confidence to know that leave balances are accurate.

Inconvénients :

There's not really much of anything that I don't like about this software. It provides for what I need.

A great upgrade for our company. Saves us money on what we were paying and has more functionality.

Commentaires : Affordable time tracking and compliance software

Avantages :

The included options are great as far as being able to assign supervisors/teams/locations. The summary screen is helpful when running payroll. Adding new employees or editing them is simple and quick.

Inconvénients :

The notifications could be better when someone has submitted their time. Have to go to different screens to see completed shifts versus an in progress one. Not handy for an employee to submit a punch correction, to a supervisor to approve

Lack of support ,functionality new invocation

Commentaires : Teck support took over 6 months to fix a problem with their program and apple cell phones. which happen after they changes s program. The problem still after a year was not fix with using google cell phones.
When you contact teck support your get this message
I'm so sorry you feel that way. I wish we could have updated some things like that as well.
Have a wonderful day!!Thanks,Please let me know if you have any questions.
or this one even when the issue is not solved. Your request (#34939) has been deemed solved.

Avantages :

ability to use on cell phone app for staff to add conflicts and see their schedule

Inconvénients :

not being able to put more than one pay rate per person not being able to send text messages not being able to download or print staff contact list. I was told to screen shot the contact list. OMG Big issue ,not being able to save templates for scheduling and after I think 4 month you cant use a old scheduling from prior month UNLESS you copy and paste it forward . however if there is already a schule in the next month the copied duplicates not replaces.

Good, can be better

Commentaires : It has made our processes for attendance tracking a lot easier. I wish it actually notifies HR Admin when the time-off request is actually approved not when it is submitted, though. Other than that, I've been really enjoying using your service.

Avantages :

Ease of use, fairly good price for what it does

Inconvénients :

I mentioned briefly before, but I'd love it if it notifies HR Admin when the time-off request is approved by supervisor instead of when it is submitted by employee

TrackSmart! Thoughts

Commentaires : TrackSmart! is the best value that I have found. The cost is reasonable, especially for a non-profit like ours. It is relatively flexible and meets most of our needs.

Avantages :

The ease of use. The time off request aspect is great.

Inconvénients :

I wish it could have classes of employees so that our teachers (who do not fill out time sheets) would not have time sheets assigned to them unless we wanted them to have time sheets.

Central Nephrology - MS

Commentaires : Tracksmart is user friendly, accurate, and inexpensive. Great product for our size office. Offers webinars to keep me updated on regulations. Friendly and helpful customer service. I recommend it.

Avantages :

Easy setup - ease of use

Inconvénients :

Attendance information goes away at year end. Terrible! There should be a way to retrieve year end information even after it has cleared out for January.

Easy to Use

Commentaires : We find TrackSmart an easy way to keep everyone informed of individual and company events. The software is easy to use and very flexible.

Avantages :

Easy to use

Inconvénients :

At times the program gets hung up requiring a restart to clear the issue. It would also be nice if the software rejected an approval if the individual does not have time remaining.

Totally Awesome software

Commentaires : Can track everything I need to.
Great reports and employees can request time off online. They can also see how much PTO / Vacation the have. I would recommend

Avantages :

Very user-friendly Great Reports

Inconvénients :

Need to be able to put customer own "reasons for missing work" Some we need are not in the list

Great Timekeeping System

Commentaires : This makes it easy for me to track hours, time off & PTO. I look forward to future updates to make it even better.

Avantages :

ease of use

Inconvénients :

I would like the ability to print a Calendar report for a monthly time period, not just a year.

Can't live without TrackSmart

Commentaires : TrackSmart has been extremely helpful in tracking attendance for my employees. It is easy to navigate..simple to use and the customer service is amazing!

Avantages :

ease of use

Inconvénients :

sometimes it takes longer to load

Great system!

Commentaires : Easy to set up, use and generate reports for associate time off. A user-friendly tool that streamlined one former tracking issue of annual time off data.

Avantages :

Great product and customer service

Great for All Companies

Avantages :

This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more

Attendance Software Review

Commentaires : It has being good. Overall it is a great online software that permits you to control your firm employees absences.

Avantages :

Online, easy to use.

Inconvénients :

Expensive.

Works well

Commentaires : I only use tracksmart for keeping track of employee time off. Its very easy to use and operate and configure to your own personal preferences.

Avantages :

I can easily see how much time a person has ;eft

Inconvénients :

I wish the employee could see how much time they had left and who was out on the same day.

Excellent Tool!

Commentaires : Very Functional! A valuable tool for HR. I appreciate the functionality of employees submitting requests that go straight to their supervisor. Seamless!

Avantages :

Functionality.

Inconvénients :

Need to be able to correct adjustments without a second adjustment.

TrackSmart Makes My Life Easier

Commentaires : Using TrackSmart to record attendance and PTO has been very helpful. Everything is recorded and at your fingertips. The reporting is great for payroll. The employee site seems to be a bit more difficult and I find myself resending password emails occasionally.

Avantages :

The ease of use for administrative purposes

Inconvénients :

Employees and managers sometimes have issues with the software and need emails resent with passwords.

Good tracker

Commentaires : Needed an inexpensive website mainly for tracking salaried employee vacation and sick days. This website is easy to use and accomplishes what the company required.