Avis clients sur CharmHealth

gestion de projet

Avantages :

D'une bonne qualité pratique et exceptionnelle, ce logiciel permet la gestion des patients, la gestion clinique, il permet également de gérer les dossiers patients informatisés et télémedecine.

Inconvénients :

C'est un logiciel qui ne donne aucun problème à signaler.

Very solid value EMR

Commentaires : For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Avantages :

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Inconvénients :

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Charm is agile and cost-effective

Commentaires : I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Avantages :

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Inconvénients :

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

Charm EHR for a naturopathic medical practice

Commentaires : Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Avantages :

I like the ease of customizability. The support team is very helpful.

Inconvénients :

The e-prescribe feature is a challenge for prescribing compounded formulas.

Needs more updates for customization that makes sense

Commentaires : I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.

Avantages :

Fullscripts integration, telemedicine, PMP integration.

Inconvénients :

There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.

Affordable option

Avantages :

This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more.

Inconvénients :

My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account.

Great for small cash practices, not so great for busier practices

Commentaires : It is OK for clinics just starting out. Once you get beyond 2 patients an hour, it takes too long to chart and bill appropriately.

Avantages :

Great small all-around software that provides everything a small company needs. You can see a patient's financials from right within the chart, which is excellent. As well as their prior appointments. You can copy over phrases or entire notes from prior as well. e-scripts are easy, but do lack notifications. Scheduling is good. And, patient is able to book their appointments from your website.

Inconvénients :

Charting can be combersome. Our main issue is that the billing isn't robust enough. You have to use their system and their billers to get any benefit out of it.

Best EHR for value

Commentaires : I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Avantages :

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Inconvénients :

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.

Excellent EHR system

Commentaires : At first I insisted on meeting staff and it was not welcome at first however when I was able to touch base with an instructor it made a huge difference to learn it’s functionality.

Avantages :

The software is practical and you can use it on a cell phone which is great. I do home visits and it is very helpful.

Inconvénients :

There is a learning curve to use it but once you learn it it is great.

ChARMed

Commentaires : Getting all of billing services set up - just need the equipment and a little more time to implement this component.

Avantages :

Flexible program, HIPAA & HITECH compliant. Superb support staff!

Inconvénients :

More resources for therapy providers would be helpful.

Thank you!

Commentaires : Exceptional

Avantages :

The day I had my EPCS enabled and I was able to eprescribe a controlled substance. Great support team. Timely response to issues.

Inconvénients :

I have no negative feedback and have referred many of my colleagues

Review of CharmHealth from a solo practitioner

Commentaires : I really appreciate the online scheduling feature. As a solo practitioner (with no admin support staff), this has been an extremely helpful feature. My patients love it! It saves a lot of time for me and it encourages patients to schedule multiple appointments as they see the scheduling filling up. Thank you!

Avantages :

I really appreciate the availability of the support staff. I have used the online chat several times, and most of the time my question is answered in a few minutes. With more complex questions, I still get a response within a day or two. Thank you! I also really appreciate the ease of updating/personalizing my Charm account for online scheduling and appointment types.

Inconvénients :

I work with several compounding pharmacies and it is extremely difficult to write a prescription for a compounded prescription through Charm. Several of the standard pharmacies in our community do not like the way that the fax or e-prescribe feature places the electronic signature - it is difficult for them to determine if it is signed "dispense as written," or if it is signed as "substitution permitted." When I started to use the e-prescribe feature last year, I received several phone calls wanting to verify prescriptions after I sent them through Charm. As a result, I am no longer using the e-prescribing feature and I am calling in my prescriptions or using a paper prescription pad. I like the options for customizing the templates. I would like it even more if there was a feature to "publish" the treatment plan before signing the full chart - sometimes a telemedicine patient needs the information quickly, and may not have time to wait until I finish my charting at the end of the day. I would also like it if the sections for typing chart notes took up more vertical space. For example, I can only see about 10 lines of text as I am taking notes, and it would be helpful if those spaces were expanded vertically. Perhaps the patient info at the top of the chart could be condensed to the left side so that the charting space could expand vertically.

Customizable, Affordable, but Customer Service may take DAYS!

Commentaires : Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise almost perfect for my clinic. I am hoping they can figure our a more robust customer service, or better train their frontline employees to really make this a 5 star EHR.

Avantages :

Easy to use and get started. Customizable templates and a library of emails, consents, visit templates, etc are available to use from day one.

Inconvénients :

Customer service by phone is not available 24/7 as advertised. The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out myself. There can be a 2-3 day delay waiting to have your issue resolved from India. For some issues that's okay, but several times not my electronic prescribing has been offline for more than 2 days with patients suffering tremendously as a result, especially when it comes to pain management- even with my cancer patients. No rush or expedited service. Definitely almost kills the deal for me. This aspect in particular creates major ripples and has probably cost me 3 patients (roughly $6000 in income plus whatever bad reviews I get based on not being able to help them in a timely fashion). I have used 2 other prime time EHRs and never experienced such unacceptable support delays.

Easy to use platform that streamlines operations

Commentaires : Easy to use, streamlined integrations and patient portal is great. Good price for subscription.

Avantages :

Cheap and easy to use! Its very intuitive programming

Inconvénients :

I cant think of anything. Customer support has been easy to access so what I cant figure out they are very helpful.

Excellent updated product

Commentaires : Excellent! Have been using it since 2016, and still in awe with how innovative they are when they upgrade aspects of the software.

Avantages :

It's far easier and more comprehensive to navigate than it's competitor products. The customer service and response time is superb (within minutes of hopping on to the chat on Charmehr.com with customer service). Links automatically with Fullscript and Wellevate. Excellent for Naturopathic, Integrative doctors, and acupuncturist style practices. Features can always be simplified optionally.

Inconvénients :

I wish I could take CC payments and info for the cancellation's and for appointment confirmation automatically.

Charm EHR for Psychiatric Private Practice

Commentaires : Overall, I am very pleased and feel excited to start to use even more features that I am using right now. I would recommend Charm to anyone starting in private practice in psychiatry. I am very grateful I found Charm!

Avantages :

I have found Charm quite straightforward for writing notes and managing patients's charts. I moved to Charm from 11 years of paper charts and was certainly nervous to move to an electronic record. I heard from a colleague that Charm had fabulous customer support and that is what made me give it a try. I absolutely can say that I have gotten excellent customer support from Charm. I feel that I still have a lot of functionality of Charm to understand better but what I am using right now meets my needs and I am sure that as I explore more of what Charm has to offer as an EMR my practice will get even more efficient. I went from being scared to start an EMR to excited to have one in 3 weeks with the excellent support. That is pretty awesome!

Inconvénients :

I really can't say yet what I don't like about Charm because I have not fully started working with all that charm offers. It's a little overwhelming to get started but I feel Charm support staff helped me through that.

Valuable

Commentaires : Excellent

Avantages :

I have used this product since 2013. The advanced features and the willingness of the company to make changes made based on customer feedback is amazing.

Inconvénients :

I don’t like that it can’t be branded with our ligo colors.

very good basic free program

Commentaires : headaches, learning new interface (why? why? why?)

Avantages :

well, originally it was the ease of use but with this new user interface...not so certain. Like the charting feature, easy to populate fields. Also like the patient communication it provides and tracks.

Inconvénients :

the new user interface has too many too small icons with too much info on the desktop. gotta figure out what all these silly icons represent. also why make such a large leap away from what all users are familar with?

1990s style is not ChARMing at all

Avantages :

It appears to have all the features required.

Inconvénients :

System is 4 panes arranged horizontally with no way to resize. Messages are displayed in the right-most pane, but on a tablet or phone that pane is squished so you only see a couple characters per line. The website is Buggy, as customers were unable to read messages this week. ChARM isn't responsive to customers, must have authorized contact forward bug reports to ChARM to get them fixed. Also the system does not allow providers to adjust message limits - which is definitely needed during covid lockdowns. There are better solutions out there.

Great for Physician-Owner in Psychiatry

Commentaires : Overall, this product is affordable and easy to use. I can communicate easily with patients from their initial intake, through their ongoing care. One of the greatest benefits is the ability to securely capture and store payment information with pre-existing templates for Superbills. I would chose this EHR again!

Avantages :

ChARM has served me well in my solo psychiatry private practice. Prior to selecting ChARM, I researched a number of EMR's. I have all of components needed to run a practice - built-in video component (even before pandemic), secure patient communication, billing, payment collection, and e-prescribing. It is easy to use with many YouTube videos available. If/when I expand my practice with other providers, this software can accommodate other providers. This product is also very affordable. My practice is small and growing. At present, my monthly bill is low because I am serving fewer than 50 patients.

Inconvénients :

I wish it were easier/more intuitive to integrate lab ordering and tracking. No other cons, I am quite satisfied.

Excellent small practice EHR solution

Avantages :

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

Inconvénients :

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

Review for [SENSITIVE CONTENT]

Commentaires : I would like to say that my overall experience with the RCM at charm was good but [SENSITIVE CONTENT] was the most responsive and knowledgeable representative I worked with. I asked her if I could give her a review becuase I was so impressed with her performance.

Avantages :

It is easy to use. I like the billing platform.

Inconvénients :

the calendar is terrible. IT is not user-friendly. Look at schedulicity or acuity and get some tips from them. I

Scalable and user friendly

Commentaires : Very good

Avantages :

It takes care of all patient interactions, scheduling, In house dispensary

Inconvénients :

We need some different inventory management reports, and I just heard that we can get them.

This is a misleading question. My experience of the software? My experience of this class?

Commentaires : Listed on previous page.

Avantages :

Fairly easy to use.

Inconvénients :

It has many billing limitations. As well, as far as being able to evaluate the company statistics there is no function along these lines. You cannot see daily totals anywhere.

Charm EHR - what a gem of an EHR

Commentaires : What a relief to find an EHR that is easy to use, very adjustable and allows for a patient centered experience. All the other EHRs that I looked at put the biller first and the patient last. We take our patient care very seriously and wanted that to be the starting point in finding an EHR that worked for us. I found Charm on the web and for the first couple of weeks, we played with it looking for something that we didn't like about it. The only thing we don't really love about Charm is that each facility has it's own calendar - not a deal breaker. After that we jumped in with both feet. The price is good, the telehealth is fabulous and the billing and eRx were easy to get started. All in all, a real winner! I expect to be working in Charm for a long time.

Avantages :

It looks good, it works well and the price is right

Inconvénients :

Each facility has it's own calendar. It would be easier if the calendars could overlap. We have pracitioners that work in multiple facilities and it can be confusing to keep track of thier schedules.