15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur TaxCloud

TaxCloud est une solution de gestion des taxes sur les ventes et de service de conformité. Elle est basée sur le cloud et a été conçue pour les commerces de détail en ligne. Plus de 27 000 marchands utilisent cette solution.

En savoir plus sur TaxCloud

Avantages :

The tax rates calculate accurately that is the only good thing.

Inconvénients :

Difficult to determine if uploads have been received at Tax Cloud.

TaxCloud - Notes

Note moyenne

Facilité d'utilisation
3,3
Service client
3,0
Fonctionnalités
3,3
Rapport qualité-prix
3,2

Probabilité de recommander le produit

5,1/10

TaxCloud a reçu une note globale de 3,4 étoiles sur 5 d'après 72 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (72)

Kouadio franck arnold
Kouadio franck arnold
Informaticien (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bon outils

4,0 l’année dernière

Avantages :

Cet outil est parfait pour gérer ses ventes pour les nouvelles entreprises et aussi gérer sa clientèle comme un professionnel

Inconvénients :

Rien à signaler pour le moment aucun soucis

Réponse de l'équipe de TaxCloud

l’année dernière

Thank you for the review!

Justin
Programmer (É.-U.)
Musique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Inexpensive Sales Tax Compliance, Great for Developers

5,0 il y a 11 mois

Commentaires : Very positive experience, it's easy to talk to the same people any time you have an issue, and not be bounced around through different employees.

Avantages :

As the sole developer in a small ecommerce shop, I was in charge of selecting a company to handle our sales tax compliance. I like TaxCloud because they are inexpensive and also because their API is not needlessly complex. Everything is straight forward and we haven't had any problems in the two years we've been using them.

Inconvénients :

Nothing in particular, and I don't have any major complaints.

Réponse de l'équipe de TaxCloud

il y a 10 mois

Thank you for taking the time to leave a review! So glad to hear your experience with TaxCloud has been positive all around.

Brynn
NetSuite Admin (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Calcuates tax great - pray you dont need tech support

4,0 il y a 5 ans

Commentaires : I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

Avantages :

The ease of setting up an account and nexus.

Inconvénients :

The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

Réponse de l'équipe de TaxCloud

il y a 5 ans

I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

stay away from this company

1,0 il y a 2 ans

Avantages :

nothing positive to say. they are the biggest mistake I've ever made for my small business startup.

Inconvénients :

they've had technical issues from their end, and despite admitting to it, its been over 1 year and i am still chasing after my refund. They charged over $300 within my first two months into launching my own business as a "late payment fee" eventhough there is nothing wrong with the credit card I've had on file...which suddenly they started charging $10 to this year without me signing off and agreeing to such thing. They are NOT free. I didn't pay a monthly fee last year and suddenly they claim "we sent communication about our policy changes, we now charge $10 a month". An email that most likely landed in junk email because i was complete unaware. I never approved or agreed. and i've barely made any sales due to covid to begin with! This company has been nothing but a HUGE headache, i am so full of regret for ever signing up with them. Waiting on a close to $400 refund...STAY AWAY FROM THEM!

Réponse de l'équipe de TaxCloud

il y a 2 ans

We can't speak to the facts behind this review as no business name or name of the reviewer was provided. I'd urge the reviewer to call our customer support and ask to speak with Mark to resolve any open issues. However, regarding the charges the person is referencing all I can say is that our pricing is transparently described at https://taxcloud.com/pricing. You will not find such transparency with our competitors. Regarding the "free" service offering mentioned, it ended on 12/21/20. There were multiple communications made to our clients prior to the change being made. The person is correct that there is now a minimum $10/month fee to keep an account open. Don't want to pay it, an account can easily be cancelled.

Mario
President (É.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Sales department was enthusiastic. Software integrated well. Problems caused mayhem with no fix.

4,0 il y a 6 ans

Commentaires : The software took a time burden from my shoulders.

Avantages :

Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.

Inconvénients :

When there are issues with accounts that need attention the customer support is not there. Trying to get things back on track is not being addressed for their end. While TaxCloud claims to be easy it becomes difficult and frustrating to make corrections. I will consider a different Tax integration system.

Réponse de l'équipe de TaxCloud

il y a 6 ans

Thanks for the review. Glad to see the positive ratings on overall quality, ease of use and Features/functionality. We apologize that our customer support has let you down. We do our best with limited resources trying to maintain our FREE service offer for small businesses. We do our best to respond to all inquiries within 24 hours and have plans to invest in additional support resources in the near future.

David
Controller (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

peachtrader

4,0 il y a 11 mois

Commentaires : na

Avantages :

the customer support and responsiveness.

Inconvénients :

i dont have any major complaints about taxcloud

Réponse de l'équipe de TaxCloud

il y a 4 mois

Thank you for taking the time to leave us a review! Your feedback is appreciated.

Jeffrey
Jeffrey
Web Developer (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Slow/Poor Customer Support

2,0 il y a 6 ans

Avantages :

We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Inconvénients :

Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Réponse de l'équipe de TaxCloud

il y a 6 ans

What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

Emma
School Accounts Manager (É.-U.)
Art/artisanat, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Tax Cloud

3,0 il y a 5 mois

Avantages :

It is easy to enter in an address and retrieve the tax rate for that destination, on the tax rate page. This helps us when entering in a manual order and we need the correct tax rate. The overall look and layout of Tax Cloud is more pleasing to the eye than our previous system.

Inconvénients :

It is hard to navigate and find transactions that have been uploaded. Additionally, it is not listed in full page that you can search under all transactions. You must click the month and filter before you search for the transaction. When uploading a transaction, it asks for the same information multiple times. This is the same for when you are uploading a tax exempt document. It is time consuming to enter in the same information over and over again. Lastly, when entering in a transaction it will have you fill out the information page by page. It would be easier if all information requested was listed in one web page without having to hit "next". From time to time, a mistake will be entered and you have to back track a lot to fix it. If it were on one page I could scroll up.

Réponse de l'équipe de TaxCloud

il y a 4 mois

Thanks for taking the time to leave TaxCloud a review! The detailed feedback is helpful and has been forwarded to our product team. With our recent investment, we're working hard behind the scenes to improve our product and make it easier to use.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

NO CUSTOMER SERVICE

3,0 il y a 5 ans

Commentaires : I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them.

Avantages :

I like that TaxCloud handles my website's needs for different tax rates for NC customers.

Inconvénients :

There is a bug where MORE tax is being collected than it should!!!!

Réponse de l'équipe de TaxCloud

il y a 5 ans

Please send me an email priley@taxcloud.com and I will have someone reach out to you. It's unlikely we are collecting too much tax as we regularly get audited by state governments but we will certainly look into it for you. UPDATE 6/5/2019 - Upon investigation, this merchant is sending us shipping charges (even though there is no shipping being charged to their clients) that is creating a sales tax event on the shipping. This is not a bug, nor is more tax being collected than should be - TaxCloud is responding to the data we are sent with the proper sales tax treatment on shipping in NC. If there is no shipping, stop sending us shipping charges. This is a poor implementation in this merchant's cart /store that is erroneously being blamed on TaxCloud. The "No Customer Service" tag is silly as we have the record of interactions our support team has had with this merchant.

Bill
CEO (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

TaxCloud Review

4,0 l’année dernière

Commentaires : So far so good, they have been responsive to my support questions and have made handling sales tax easy for my ecommerce store.

Avantages :

Taxcloud was easy for me to implement to quickly get tax rates and filing is free for member states so that is a plus.

Inconvénients :

It would be nice to have a little more detail in the integration documentation in certain areas. Also, an easy way to view invoices would also be a good addition. It can be a little confusing to find exactly what you are being billed for.

Réponse de l'équipe de TaxCloud

l’année dernière

Thank you so much for your kind words and feedback, Bill! We really appreciate you taking the time to share your experience with us.

Scott
Scott
Production planner (É.-U.)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Tax service group

4,0 il y a 11 mois

Commentaires : I have been using tax cloud and still am for over 4 years now they have great Service great prices and good work

Avantages :

Very easy to use 100% accurate inexpensive is an expensive cost for my company

Inconvénients :

Didn't merge with any other software for inventory management

Réponse de l'équipe de TaxCloud

il y a 11 mois

Your feedback is much appreciated! We love to hear that you've enjoyed TaxCloud for four years now.

Brent
Administrator (É.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Shady and Unsupportive Operation - Avoid

2,0 il y a 3 ans

Commentaires : While the actual software works fine, I absolutely cannot recommend a company that treats their customers like this. I feel like we got the bait and switch treatment and their staff was not entirely forthcoming about the pricing changes, and instead of treating my company like a valued customer they coldly shut us down for the sake of two months worth of charges with a single sentence: "We can not issue refunds for services rendered." When our business picks up again after COVID eases up, we'll be using a different service, even if it costs more. Support and customer service really matters, and TaxCloud severely lacks it. This entire experience shows me that they care more about their monthly charges than keeping satisfied customers.

Avantages :

Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately.

Inconvénients :

I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me "I don't believe your plan will be changing, but I'll ask about it and get back to you through email if it is." I never heard back. Then in March I got hit for a bill. I immediately contacted support and was told that yes, my plan was now charged a monthly fee. I immediately closed the account. Then, I got hit with another monthly charge in April because my site had 7 (SEVEN) API calls towards the end of March before the account was closed. After writing support for a refund, the exact reply from their finance department was, "We can not issue refunds for services rendered."

Réponse de l'équipe de TaxCloud

il y a 3 ans

Hi Brent - Thanks for the review. A few comments on your post. First, we apologize if your service experience was poor. Regarding pricing, yes, we did make a change in January 2021 the basis of which were changes that no longer allowed us to offer fully free services in our member states, they are now subsidized but not free. So yes, your invoice went from $0/month to $33/month. Still seems like a pretty fair deal to get rates and have us file for you in 25 states. Regarding your termination, our billing runs one month in arrears, so if you cancel in March, activity from March will be billed to you in April. I hope you would agree that we shouldn't eat the costs for your legitimate account activity if you cancel. Best of luck with your business.

CL
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Supper easy integration and amazing product compared to other services.

5,0 il y a 6 ans

Commentaires : Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Avantages :

All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Inconvénients :

No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Larry
Webmaster (É.-U.)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Horrible Support

2,0 il y a 5 ans

Avantages :

Easy to setup and use. Address lookup works most of the time.

Inconvénients :

We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was.

Réponse de l'équipe de TaxCloud

il y a 5 ans

Our redundant API call policy is clearly outlined here: https://taxcloud.com/topics/Frequently%20Asked%20Questions/#Troubleshooting:tta360013700311 Redundant API calls are a problem as they hinder the performance of our platform unnecessarily and add to our technology infrastructure costs. We charge for redundant calls to change behavior, not make money. A decent developer should be able to look at your implementation and quickly fix the issue. Your charges for redundant API calls are in the single digit $'s per month. The reason you are not hearing back from support is that we can't fix this problem, but you can...and it is taking time away from more serious client issues.

Peggy
Peggy
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Deceptive advertising | Not an option for small business

1,0 il y a 5 ans

Commentaires : I cannot trust the company bc of it's deceptive advertising. The hidden fees are orders of magnitude higher than those they advertise and certainly a showstopper for any small business like mine. Using TaxCloud would surely put us out of business in a hurry.

Avantages :

Loved the advertising message: "helps online merchants easily manage all aspects of state and local sales tax, from calculation to collection to filing. Let us do the taxes so you can run your business." Unfortunately it's very deceptive for small businesses.

Inconvénients :

We wasted an enormous amount of time trying to implement this software at my small business. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net

Réponse de l'équipe de TaxCloud

il y a 5 ans

Thanks for the review Peggy. The 1000's of merchants that rely on us for their sales tax compliance disagree with you. Our FREE service is based on our partnership with the SSTP member states - are you looking for an apology for us offering a FREE service? Please talk to our competitors and you can pay all you want. We have no idea what you are talking about on the 8% of revenue claim. Our pricing is transparently presented on our website and within our terms of service (which you obviously didn't read when you accepted it). You created your account on December 28th and wrote this review 10 days later - you never went live, you never were invoiced, you never used the service! Your claim of deceptive advertising is false - really the result of your lack of diligence when registering for our service. We don't mind being critiqued, but object to the false claims you make in this review.

Debbie
Debbie
Owner/Director (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

NO ONE WILL RETURN CALLS or emails in over a week!!!

1,0 il y a 6 ans

Commentaires : Lately - horrible, horrible, horrible.

Avantages :

Onboarding Tax Cloud was not difficult and it worked. Then we updated some software pieces and were told erroneously (not by TaxCloud) that TaxCloud wouldn't work with those pieces. I rushed to call and email TaxCloud to NOT cut off our service but it was cut off anyway. Now I cannot get anyone to restart the service.

Inconvénients :

Only ONE person can restart our TaxCloud, I am told....and that person's mailbox is full and they won't return calls and messages from their receptionist. Their receptionists repeatedly tell me there is no one else in their organization that can take my call or give help with restarting my TaxCloud. Emails are not returned. I have asked to escalate, talk with a manager or ANYONE and have expressed I am going out of the country for 2 weeks - and get NO HELP from anyone.

Réponse de l'équipe de TaxCloud

il y a 6 ans

Hi Debbie - Sorry for your experience. Our receptionist did not communicate appropriately back to our client support team. We have made sure this will not happen in the future. I believed that you spoke to our Customer Success Manager Mark recently and he is addressing your issue. If you are still having problems, please reach to me directly at priley@taxcloud.com. Again, sorry for the delayed response.

Dean
President (É.-U.)
Produits pharmaceutiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Services provided

5,0 l’année dernière

Commentaires : calculate sales tax in multiple states

Avantages :

customer service is excellent worked with us to integrate with our software

Inconvénients :

More clarity with TIC codes and the products we sell

Réponse de l'équipe de TaxCloud

il y a 12 mois

Thanks for the review, Dean! It's our pleasure working with you!

Daniel
Operations Manager (É.-U.)
Emballage et conteneurs, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Taxcloud Review

5,0 il y a 11 mois

Commentaires : We are using Taxcloud to have Odoo auto calculate tax based on zip code. overall it has been great

Avantages :

integration into Odoo CRM was easy. TaxCloud is perfect for those who have very little technical skills or low skills in accounting this software will assist in reports and calculations for you. Overall the service and customer support is amazing. They assisted with everything I needed and pointed me in the right direction.

Inconvénients :

I do feel little expensive when it comes to cost per transaction. if you have many calls the price does go down but when your small to medium size business it is little on pricey side. I am technical and I am able to remove taxcloud and use odoo manual tax import and export option. Although integration is easy the support and relying on API is not sustainable. Odoo had error in taxcloud API and taxcloud cant help due to Odoo side.

Réponse de l'équipe de TaxCloud

il y a 11 mois

We appreciate your feedback and are happy to hear our integration has been helpful to your business!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Alternatives envisagées précédemment :

Stay Away - better options available

1,0 il y a 5 ans

Commentaires : overcharged by $1k over the course of 2 months and refuse to talk to me, answer the phone or resolve the issues. They will change your subscription and there is no way to revert. Waited on hold twice for over 15 mins
The website portal does not work and often results in just a blank screen

Avantages :

the tax rates calculate accurately that is the only good thing

Inconvénients :

customer service is non-existent and unresponsive

Réponse de l'équipe de TaxCloud

il y a 5 ans

It's challenging to respond to an anonymous review as we have no ability to investigate the claims. If the reviewer has unresolved issues I urge them to contact us. Our support team is available M - F 9AM to 6PM ET.

Shaun
Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Best value and accurate collection and filing.

5,0 il y a 11 mois

Commentaires : Love it for sales tax calculation and filing.

Avantages :

Easily integrated with my store. I don't have to worry about accurate sales tax and on time filing any longer because TaxCloud has me covered.

Inconvénients :

I have yet to find a con and doubt I ever will.

Réponse de l'équipe de TaxCloud

il y a 10 mois

It's great to hear TaxCloud has been working well for your business. Thank you for taking the time to leave a review!

Julie
Manager (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cumbersome to use

2,0 il y a 11 mois

Commentaires : Impossible to get any answers from customer support.

Avantages :

I only use tax cloud because it is required by our website developers.

Inconvénients :

Tax Cloud does not always follow the rules that our state has in place regarding capturing tax on shipping charges, etc. If I need to adjust the order total for some reason - the tax does not recalculate correctly. There is absolutely no way to manually override the amount of tax charged.

Réponse de l'équipe de TaxCloud

il y a 11 mois

Thank you for your feedback! With our new growth equity investment we're working hard to improve our product and service.

Bert
Chief Operating Officer (É.-U.)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super easy to implement

5,0 l’année dernière

Commentaires : Tax Cloud has made the collection and paying of sales tax a smooth running process that takes only limited staff time to manage.

Avantages :

Tax Cloud integrated seemlessly with the multiple sales channels and platforms we use to run our company. Just a couple of clicks and we were all set up.

Inconvénients :

Our biggest challenge is when we need to take orders outside of our standard platforms. We have a system now, but it took some digging to figure out.

Réponse de l'équipe de TaxCloud

l’année dernière

Thank you for taking the time to leave us a review!

David
Business Owner (É.-U.)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very poor customer service - takes days to respond to technical issues

1,0 il y a 6 ans

Commentaires : It took care of our sales tax computations and saved time and at one time worked well.

Avantages :

Easy to install. The top line reporting is clear and concise for completing quarterly sales tax returns.

Inconvénients :

Recently increased pricing model so our few $/per month increased to more $ per month. For this you get a slower dashboard and unresponsive customer service. It used to be so much better.

Réponse de l'équipe de TaxCloud

il y a 6 ans

Thanks for taking the time to review our service and we apologize for the service issues you encountered. Regarding the customer service issues, we are taking action by hiring additional staff which will help us be more responsive than we have been recently. Based on the limited nexus footprint of your business and the recent Wayfair ruling by the SCOTUS, you should move to our Automated Compliance service - which would be FREE to you.

Stephen
Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Never had any problems

5,0 il y a 11 mois

Avantages :

I've used tax cloud for more years than I can remember and it has served me well. It operates in the background, taking care of taxes for my online sales. I never really have to think about it, which is the best compliment I can give.

Inconvénients :

I can't think of anything that has been a problem.

Réponse de l'équipe de TaxCloud

il y a 11 mois

So happy to hear TaxCloud has simplified sales tax for your business — that's our mission after all! We appreciate your feedback and are happy to have served your business for years.

Karen
Web Developer (É.-U.)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helpful for NonProfits

5,0 il y a 11 mois

Avantages :

Taxcloud makes staying in compliance easy, we have multiple tax codes for Washington state and we don't have to worry about figuring out how to make it work.

Inconvénients :

The reports have to be found in TaxCloud and not my WordPress dashboard.

Réponse de l'équipe de TaxCloud

il y a 11 mois

Thanks the for taking the time to give us a review and share your experience!