Avis clients sur Heartland Payments+

Accepting payments has never been this simple, secure and efficient. Thumbs up Heartland Payments+.

Commentaires : Heartland Payments+ has helped us simplify how visitors makes payments when they visit our museum center. It has made it possible for us to diversify ways of making payments and also has helped us to secure our money to avoid fraud. Heartland Payments+ has made it easy for us to run our institution by giving us a reliable space for managing our finances.

Avantages :

We really appreciate how Heartland Payments+ has helped us diversify our payment options which has enabled us to give our visitors the freedom to make payments in their preferred way. Heartland Payments+ financial reports save us time when doing the monthly evaluations of the payments we have received. It has always been so safe to transact through Heartland Payments+ which guarantee safety to our money.

Inconvénients :

Heartland Payments+ has done exactly what we brought it to do and therefore nothing is there to complain about.

Heartland Payments+ has it as the undisputed payment processing solution.

Commentaires : Our quest to sell our translation services globally has been spearheaded by Heartland Payments+ which makes it possible for us accept payments from customers all over. It has high-end transactions safety functions like anti-fraud which protects our payments from any security loophole. Heartland Payments+ has given us a favourable way to get paid while making it easy for our customers to make the payments.

Avantages :

Heartland Payments+ has the best customer support team who always show great professionalism when responding to our requests. It has an enhanced reporting tool that give us all the fine and accurate details we need to know about any processed payment. It has international standard security functionalities that keep our transactions safe from fraud allowing us to receive payments safely from all over.

Inconvénients :

In our experience with Heartland Payments+, there has been close to none issues which we have given complaints about.

Beware of Dishonest Practices

Commentaires : In our case because we were paperless we did not realize that they jacked the rate up to 7.9% plus many other fees. We are a small business and By the time we had time to analyze the bills we had been take for a ride for almost a year which totaled a loss of thousands.
Such a scumbag move.
They could have have a customer for life and a good review.

Avantages :

While we used them in the beginning everything was ok.

Inconvénients :

As soon as your initial contract is up they do not tell you anything they just jack your rate up and continue to do so until you notice.

18 years later, still happy

Commentaires : I had several very bad experiences with Woodforest bank, the first credit card bank I dealt with. I had just started my business and there were a lot of issues I had no experience with. I switched from Woodforest to Heartland years ago, I never changed to another bank although I have been contacted many times.

Avantages :

Your customer service is excellent, I have never had a problem with your associates. I have been a customer since 1996. Your rates are higher than some, but I know you are trustworthy and easy to contact.

Inconvénients :

We used to have a rep in our area. That was a great benefit and very helpful. This service was discontinued a few years ago. I really miss the extra help and guidance they provided.

Impressive and Attentive Payment Approach for Businesses

Commentaires : Heartland Payments+ has created a sustainable formation in making all payments suitable.
Further, Heartland Payments+ has created a universal way of accepting all payments.

Avantages :

Heartland Payments+ has created suitable utility management solutions. The development of payment processing solution from the tool is ideal and accurate. The creation of security verification in matters finance and payment is a solid factor.

Inconvénients :

Heartland Payments+ has made affordable and intelligent payment mechanisms, allowing suitable business thread to all users.

It works, but costs a bit more than the product is worth. Customer service and Tech support are iffy.

Commentaires : Heartland is enormous. Everything you need to fix is taken care of by a different team. But a member of that team is assigned to you, so there is a chance of developing a relationship, helping you to build a good experience for you customers.
But the online experience of working with heartland can be over whelming. Different website to visit for each product of theirs you use.
The software for the POS is outdated, as they are well aware. They're developing another mobile payments option, which was more problematic than helpful by the time I left in April of 2023. The didn't tell me the new product was still in Beta, I only found out after I was committed, and having issues with the product.

Avantages :

They kept some of the records well. They were easy to roll out. Kinda, but that's mostly due to how dated the product is.

Inconvénients :

The updated product (I left them April, 2023), and which I used for 2 weeks, was still in Beta when I left. I don't think it was ready to be rolled out, but the older product lacked certain analytics that I needed. When I reached out to tech support for help with the new product, I received vastly different support than other teams had previously offered. They were rude and then ghosted me. I was disappointed that I was sold an upgrade for product without having been told it was in Beta.

They never come any better than Heartland Payments+, a secure tool for processing payments.

Commentaires : Heartland Payments+ has lifted us the burden of having a single way to get payed by customers. It has allowed us to accept different types of payment methods which has made online food ordering so effective. The overall experience with this amazing product has been a great success.

Avantages :

Heartland Payments+ gives us the most confidential and secure money processing platform making it easy to run our business especially when receiving online payments. It ensures that we have accurate and updated transactions reports that help us to track all the received payments and also makes it easy to resolve any payments disputes. With Heartland Payments+, we have been able to give our customers the option to pay using their desired payment methods without any restrictions.

Inconvénients :

Heartland Payments+ performance has been exemplary we have not found anything to complain about.

Easy and flexible payment process

Commentaires : Heartland Payments+ simplify process payment and solve issues with payment or card declined.

Avantages :

Heartland Payment+ help to verify and process payment by customer accurate and free from errors. Generating invoice and billing to charge to customer is easy and has various way to sent it to customer. Track invoice due date and sent reminder if the payment is still not cleared.

Inconvénients :

This payment platform received the least complaint from our customer about payment not through or get declined.

Safe, secure and flexible payment processor platform

Avantages :

Heartland Payments+ simplify payment processing operation for our business to accept payment from customer. It gives various payment platform and option that customer can choose to use for their payment. It gives flexibility and customer are more comfortable since their favorite payment processor is supported by the platform.

Inconvénients :

No challenge or problem with this payment platform. We are very happy after the integration.

Worthwhile software

Commentaires : I have no choice but to love and enjoy the experience. It is quite practical.

Avantages :

It is super easy to work with and launch. Integration and interfacing makes it a valuable resource for employees management needs. I like the customer support too.

Inconvénients :

Operates seamlessly without hindrance. It reliable and I have not heard of any complaints so far.

Heartland's systems are from the stone ages

Commentaires : Horrible. Their customer service people are nice but the systems are so messed up that the sites are down a lot and then you cant get in. When I logged in to my statements website it was a totally different business and the person on the phone could not figure it out. So I requested paper statements to be mailed and that was $20 more a month. Then I requested the person to email me a statement and he had to put me on hold to get approval to email the statements. Mind you they could not get me into my portal to receive statements! Their error. So frustrating to deal with. I run a small store with a website and they did not provide good service so I cancelled. I asked them to not charge me all of my cancellation fees since their service has been so bad, they refused. All they care about is your money!

Avantages :

I did not like anything about this software. They are horrible.

Inconvénients :

The online credit card processing allowed a lot of fraud payments thru. Then they would charge our small business fees to compensate for that. When I called customer service it would be at least an hour to deal with them. For each area of information... refunds, statement, charges, there are different logins. I had 4 different log ins by the time I cancelled and paid the cancellation fees (which they quoted me $200 then said they will probably charge me more). This system is old and they are not doing the proper protocol to fix it. I would I highly recommend going with anyone else besides them. We switched to swipe and have not had one charge back.

Company error, falsely added to TMF "blacklist, can't get merchant services, Beware!!!

Commentaires : Absolutely terrible from start to finish, hopefully Capterra will help me rectify the damage they have caused us. They don't care at all about the customer experience, maybe they care about their online reputation. I even tried to apply for merchant services with them to trigger an update on our account, and they won't even respond.

Avantages :

Negative and costly experience all around. Permanently damaged our business. They refuse to explain anything at all about blocking my business on the TMF list, thus damaging our ability to apply for any merchant services.

Inconvénients :

Zero follow through during the aggressive sales attempt, poor documentation processing, no support. They "blackballed" our company and no one has any information whatsoever, and no training on how to direct us. Hours and hours invested on phone and email with zero progress toward understanding how this happened. This is FRAUD and they should be required legally to explain and justify their mistakes.

Universally Acceptable Payment Solution

Avantages :

Heartland Payment is convenient and easy to run or execute in matters payment management.

Inconvénients :

Heartland Payment has coordinated all the payment requirements for companies.

Happy with service

Commentaires : Since I switched from a email verification to a text verification working much better.
I'm using the virtual potico method

Avantages :

Easy to use and great customer 800 number service

Inconvénients :

I had a problem since they set up 2 verification process. Worked it out with customer service

Easy to use for the user

Commentaires : When we used this on the Front desk, it always seemed to work just fine. In our restaurant, it would have a day here and there, but customer support was always effective at doing what they could as fast as they could, regardless of whether it seemed fast enough on our end. When this system works, you forget that it's there almost, it's that straight forward to use once it's set up. (I wasn't there when it was set up.)

Avantages :

It was always easy to use, and if it wasn't working, the Customer Support was thorough.

Inconvénients :

I didn't use it enough to have any complaints, really. Other than it wouldn't work sometimes, but that happens to anything.

First Rate Payment Processing

Commentaires : As I mentioned, heartland has been a partner of ours from our launch. And we have been able to keep that relationship year after year. They are a leader in payment processing. We have been approached repeatedly by competitors, but have stuck with heartland.

Avantages :

We have used Heartland from day one, nearly 10 years now. They have quality service and support. They have easy to understand billing and statements and have kept a competitive rate.

Inconvénients :

I would like to see more included features and support for clients in the way of sales support and marketing.

Quick and Reliable Payment Solution

Commentaires : Heartland Payments+ makes it simple for our business to accept payments quickly. It’s easy to use, secure, and accurate.

Avantages :

Heartland Payments+ makes it easy and fast to handle payments, ensuring accurate billing and secure transactions, with a support team that quickly solves any problems.

Inconvénients :

I like how Heartland Payments+ works perfectly, with no issues.

A Seamless Payment Solution

Commentaires : Heartland Payments+ is reliable and secure, making sure we get paid quickly. It's been a smooth and efficient tool for handling payments.

Avantages :

Heartland Payments+ simplifies payment processing, making billing faster and more accurate, with tools that help us do business globally.

Inconvénients :

I am happy with Heartland Payments and haven't heard any complaints.

Heartland Payment Services

Avantages :

Integration into Point of Sale system and Web Portal.

Inconvénients :

Sometimes we don’t understand bills and charges.

Switching to Heartland: one of the worst mistakes we’ve made

Commentaires : Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic. We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.

Avantages :

I can’t think of anything positive to say to Heartland after they have failed so miserably to do their job.

Inconvénients :

Heartland Payment Processing has been doing the opposite of what their supposed to do, which is process our credit payments and deposit them into our bank account. Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem. It takes me an average of 30-45 minutes on the phone each day to convince someone to force our batches to close. Sometimes the calls last as much as an hour, and many times I can’t get anyone on the phone who has any idea what to do.

Heartland User

Commentaires : Been using Heartland at our business for a year and a half and have had no major issues.

Avantages :

Heartland software is easy to use and pretty straight forward. Little to know assistance was needed to get it up and running. Customer service is helpful when needed.

Inconvénients :

I have no complaints about the software itself, but the processing fees could be a bit high. It could be a good idea to shop around to compare rates.

Avoid - they are a rip off !

Commentaires : Bad

Avantages :

Their Dinerware product did get the job done but is out dated.

Inconvénients :

Tons of junk fees and the rate started off good then worked up to over 4% !

Heartland new

Commentaires : Very good option if you have a small business or even different departments with different types and sizes

Avantages :

We shifted to heartland because of the weekly payment system. With them we get paid every week instead of waiting for a longer period. They have different types of machines that can be used in different departments. Their processing fees are less than others too!

Inconvénients :

Nothing specific and no major issues encountered. Their customer service is outstanding so nothing to complain about.

Excellent and efficient!

Commentaires : I become very excited each time I see Heartland in my bank account. Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively.

Avantages :

Heartland Payment Processing is the company my higher education school uses to process our tuition payments and reimbursement. I have never had an issue receiving my payment on time and with no effort required.

Inconvénients :

I don't feel there are difficulties with this software that I have experienced personally at this time.

Fast and affordable payment processing system

Commentaires : Reliable and competitive payment processing system with no hidden fees enabling us to efficiently charge customers who do not wish to use cash.

Avantages :

The ease of use, little fees when using the instant transfer options, and that money is instantly deposited and available for use.

Inconvénients :

I have not noted any negative aspects of this payment processing system, it works great.