Avis clients sur ReferralCandy

Logiciel simple et fonctionnel

Avantages :

L'application offre une interface intuitive et conviviale, ce qui permet aux utilisateurs de créer rapidement et facilement des programmes de parrainage personnalisés, sans avoir besoin de compétences techniques avancées. ReferralCandy propose une intégration transparente avec les principales plateformes de commerce électronique telle que Shopify, ce qui facilite la mise en place du programme de parrainage sur votre site existant. L'application offre également des fonctionnalités avancées telles que le suivi des références, la gestion des récompenses et la génération de rapports détaillés, ce qui permet aux entreprises de suivre et d'analyser efficacement les performances de leur programme de parrainage.

Inconvénients :

Certaines options de personnalisation avancées peuvent être limitées. Si vous avez des besoins spécifiques en matière de conception ou de flux de travail pour votre programme de parrainage, il peut y avoir certaines limitations. Les fonctionnalités supplémentaires, telles que l'intégration avec des plateformes de messagerie spécifiques, peuvent nécessiter des frais supplémentaires. Les clients ont parfois du mal à comprendre comment utiliser leurs avantages fidélité, très intuitif du côté utilisateur cependant en utilisation du côté consommateur très compliqué !

Referral Candy Is Great!

Commentaires : All of our customers have the potential to become brand advocates and earn nice commissions in the process. Big fan of that.

Avantages :

It's pretty easy to set up, and customers automatically become affiliates/partners once it is set up, so that's great.

Inconvénients :

There was an issue with the set up because of the way our cart worked, but Referral Candy helped us get it resolved. I also initially had some challenges finding everything in the admin login, but once I got to the right place once, it was easy to find what I was looking for again.

Best Support!

Commentaires : The Support with the guys is incredible, today I was attended by [SENSITIVE CONTENT HIDDEN] and she was very kindly! Even she call me to another side of world to explain some things

Avantages :

The most important feature is you can setting up all text. I´m understanding a checking the software yet.

Inconvénients :

Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?

[sensitive content hidden] has helped me through every way!

Commentaires : [sensitive content hidden] has been nothing but a positive and welcoming face for our marketing team who work with her! Every time I have a call or a message exchange with [sensitive content hidden], she is a constant ray of sunshine and joy which is so refreshing to see especially when you are stuck in the UK which has 0 sun!She helped us with every query we have had and included step by step instructions on how to achieve the goals we are looking for as well as checking back in on us and our ReferralCandy progress!

Avantages :

Easy to set up, works great for looking into influencer referrals and how many sales they are bringing in!Easy paypal process for commission to be paid too

Inconvénients :

wish there was a tab that would show you who you have personally invited to the referralcandy programme as influencers - i understand i can export the customer list and then filter through however i think having a special tab for those influencer emails you have manually added will help a lot of peo[le using referralcandy for influencer affiliate programmes!

Good customer service

Avantages :

I only just started and had trouble setting it up. But I had excellent customer service with both [sensitive content hidden] . They were extremely helpful.

Inconvénients :

I found it hard to set up (but I'm also not very techy).

Great Review App!

Commentaires : So far so good

Avantages :

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

Inconvénients :

The UI could be a bit cleaner and there could be more functionality for managers

Great Customer Service

Avantages :

The customer service has been incredible during this process. We have a home-grown ecommerce system which made it a little tricky to get it started, but Innah was there to help every step of the way!

Inconvénients :

The reporting could be more robust and because we don't use a platform like Shopify it did make the process of onboarding a bit trickier.

Customer service

Avantages :

I had a problem choosing my plan and I was very well attended and they solved my problem.

Inconvénients :

somewhat limited in the referral program.

5/5

Avantages :

Customer support was very helpful in integrating

Inconvénients :

There is nothing I dislike about ReferralCandy

Compliment Letter for [sensitive content hidden]

Avantages :

I am writing to convey my gratitude for quick response from [sensitive content hidden].

Inconvénients :

I have no negative comment about the site.

Customer Support

Avantages :

[sensitive content hidden] is super helpful and provides nice solutions

Inconvénients :

There could be more options on target audience

A software to grow your business thanks to your own customers

Avantages :

What I like the most about ReferralCandy is that it makes the business grow while making the customers happy, and their friends too! It let this happen through a handful of contents that are partially customizable, and all the rewards to the advocates and their friends are sent out automatically, asking no more effort than to choose which are the discounts that you want to give to the customers, and what are the rules that make the discounts applicable (for example the minimum order value). Plus, the support team is very quick and helpful in answering doubts and questions and giving useful tips to make the most of this software! :)

Inconvénients :

I would say that the things I liked least about ReferralCandy are: - that I am not able to deeply customize the contents through the HTML exposed - that I am not able to understand how the contents performs singularly (for example how many links are shared from the post-purchase pop-up, or through the first email, the reminder email and so on)

Specific review to address excellent customer service by [SENSITIVE CONTENT HIDDEN]

Commentaires : Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database.

Avantages :

The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings.

Inconvénients :

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

Friendly platform for great resuts

Commentaires : We have gained a significative piece of market and customers, with a minimum amount of effort and expenses, as the referral program can auto-sustain itself and grow thanks to the old word-spreading system

Avantages :

Managed to integrate RC with our CMS in few clicks, the platform is surely the most user friendly out there, all the info and actions are easily reachable and well organized in the backend. It's super easy to track all referrals activity, validate purchases or invalidate fraudolent ones. The native connection with other marketing platforms and social is great for boosting the referral program and spread the word.

Inconvénients :

Maybe the templates translation section could be optimized to be lighter and the whole translation process is sometime redundant, but anyway you only need up to 10 min to translate all your templates.

Best and simple Referral program

Commentaires : best service ever, [SENSITIVE CONTENT] is the best! always ready to help, He wouldn't take no for an answer until he find the solution

Avantages :

simple to use, great interface, great service, amazing custom look to match your brand

Inconvénients :

cant say since i like it all from service, creativity, and brings me back money

Great Customer Support

Avantages :

They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, [SENSITIVE CONTENT] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :)

Inconvénients :

Not as sophisticated as other options, but great for the price point

Great Customer Service

Avantages :

I needed am answer about something and I got the info I needed very quickly! [sensitive content hidden] was great and provided more info than I had requested which was helpful!

Inconvénients :

At times, we do find it difficult for our students to log in to track their referrals and we get a klot of customer service questions on our end about this.

TOP - On of the best.

Avantages :

VERY customer oriented Easy to set-up Professional and efficient

Inconvénients :

Sometimes companies who use it are not good at it.. bur fortunately the customer service is always efficient and fast!

Great software

Commentaires : We wanted to engage our customers and let them easily engage their friends. Referral marketing has been on our list for 2020 and with Referral Candy it's been really easy to do.

Avantages :

ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful!

Inconvénients :

We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.

Awesome Software, why wouldn't you use it?

Commentaires : Great customer support as always. Thanks for your help, ReferralCandy team (and notably, [SENSITIVE CONTENT] )

Avantages :

This referral program is a big hit with our customers. It's very customer and user friendly so that's a win for both parties. The dashboard is very easy to navigate and the features are great

Inconvénients :

I think if ReferralCandy could add more designing elements so we don't have to use CSS or custom coding, that would be great.

ReferralCandy is a wonderful customer referral platform -- We highly recommend it

Avantages :

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

Inconvénients :

There could be some better reporting options for users to be able to track their traffic and referrals.

Best Solution We've Found

Commentaires : [SENSITIVE CONTENT HIDDEN] has been a pleasure to work with, and the service is fantastic!

Avantages :

Effortless setup, "set it and forget it" maintenance, customizable presentation

Inconvénients :

We don't really have any cons to report at this time.

Supportive Customer Support

Commentaires : Pleasure. Love the product and the customer support

Avantages :

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

Inconvénients :

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

Support

Avantages :

It is easy to use and the technical support is very friendly and knowledgeable.

Inconvénients :

Sometimes the support is a little too responsive and send too many emails.

Great support - going above and beyond

Commentaires : [SENSITIVE CONTENT HIDDEN] in the support team has been great for advice and help.

Avantages :

The ease of setup and advice on advanced featured.

Inconvénients :

No way to have multiple programs connected to one Shopify installation.