Avis clients sur Formstack Forms

Formstack is crucial to an efficient small business

Commentaires : Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Avantages :

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Inconvénients :

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Easy to use

Commentaires : Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Avantages :

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Inconvénients :

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Horrible product, horrible people (stay away)

Commentaires : In every possible manifestation of the word: Horrible.

Avantages :

It actually does merge Salesforce data into PDF form fields... eventually, anyway.

Inconvénients :

It's wildly buggy and inconsistent. Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing. Also, their business practices are generally shady and they honestly shouldn't be trusted. Oh, plus they raised their already expensive fee as if they were worth it - they're not. Nintex/Drawloop is 1000% better at only 50% of the annual cost, we should have switched years ago.

Workflow routes are a useful tool for streamlining team-based processes.

Commentaires : Salesforce and Formstack interface smoothly, enabling data to be gathered and recorded on pertinent documents.
Questions and problems are promptly addressed by Formstack support.

Avantages :

Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this.

Inconvénients :

Better back-end form storing organization structure. The capacity to replicate forms and guarantee that every rule is copied over. High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more.

Favorite form provider!

Avantages :

Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Inconvénients :

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions (asdfasfj@asf;sdfsd.com) would be nice as well.

Forms...

Commentaires : Formstack is great if you need a central place to keep your internal company forms and have them conditionally email the responses to different inboxes.

Avantages :

Formstack is pretty reliable. I can set it and forget it. It is pretty easy to make fairly complex forms with intelligent conditionals.

Inconvénients :

The forms don’t look as modern as other form creation products.

Pretty good product at a good price.

Commentaires : Formstack is fairly simple to use. Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad.

Avantages :

It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake.

Inconvénients :

I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions.

Good Functionality for the Price

Avantages :

Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system.

Inconvénients :

There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software.

FormStack Forms Review

Avantages :

Clean looking product once completed and distributed.

Inconvénients :

The setup is always a hassle. There is always some minor nuisance that breaks the form. You are lucky to have more than one communication from customer support per business day. So in order to get anything corrected, it takes almost an entire week.

Easy Form Creation

Avantages :

Formstack Forms makes it easy to create and manage online forms. I appreciate the drag-and-drop interface, which simplifies the design process.

Inconvénients :

One drawback is that some advanced features require a higher subscription tier, which can be pricey.

Formstack Tech support

Commentaires : Field service request support

Avantages :

I think the software can fill many gaps in our current technology platforms

Inconvénients :

the support is way to slow, I have had a ticket open for 2 weeks with no reply and we are in the proof of concept stage as a gap filler in our technology platform- i have sent several follow up emails pleading for support with nothing back

Good program for moving paper forms online

Commentaires : Very good, been able to administer tests for people online that we previously could not.

Avantages :

Relatively easy to duplicate your paper form online. Inspection forms, test etc.. can be created with relative ease for most users.

Inconvénients :

More complex form may require paid for support, but the fact that this is available is a great asset for our company.

Mislead by Staff in regards to Infusionsoft Integration, Won't Provied Refund From Their Mistake

Commentaires : Everything up until discovering that the product was not as promised was good. The people I dealt with were kind and pleasant to work with. It was clear that they were under the same impression I was, they communicated this to me via email, apologized for the mess up and tried to make it better. However, the only thing that would make it better is a refund as I was still paying for all the other systems that this one was intended to replace but without the integration there was no reason why I would change and pay more for what I already had set up and in use. The whole purpose of changing was to consolidate and send the data to my CRM without using an integration tool so that we can create a HIPAA compliant integration and start sending patient data between the forms and the CRM which was not a possibility all along, or at least not at the price they quoted me but they never fixed the issue which was a major disappointment given the otherwise positive experience with their staff.

Avantages :

I initially liked working with the people, for the most part, I think the ones I delt with are more or less at the mercy of their employer and it appeared as though they were mislead on the capabilities so I don't hold them responsible.

Inconvénients :

I only discovered them by researching systems that integrated with Infusionsoft. After several discussions and the sales person researching the uses I needed and whether or not Formstack could provide those solutions, it was determined that it does offer the integration with infusionsoft and that we could build a form that we can use for checking clients in for appointments, collecting information through intake documents, onboarding new staff and clients. We discussed at length using the forms to collect patient data that could sync with our CRM, Infusionsoft and this was all confirmed. The price was quoted to me that would include Formstack, Docs, and Sign. It was more than I was paying for an electronic document system, an electronic check in system, an integration tool, and an onboarding / training tool however the convenience of consolidating all of these into one platform was the reason I purchased it. After a full month of trying to set it up with my rep, talking to the strategic accounts manager, more testing with my set up rep, it was finally determined that integration with infusionsoft was an additional custom coding project and would cost hundreds more a month. This was not what was communicated, I was invited to meetings with the developers to sell me an integration, I asked for a refund and and was happy to talk once they had the integration they advertised. They agreed but never gave me the refund. Their mistake cost me about $2,000 for an unusable product.

Good form software but lacking in necessary features

Commentaires : I attempted to use the software to make a job application for the program my nonprofit is designing. I gave up when I realized I could not export my finished form to either Word or PDF.

Avantages :

I liked the ability to drag form elements into the form I was making. It was quick and easy to do so. I didn't need to know any code or complicated techniques.

Inconvénients :

It was missing simple features like the ability to export my finished form to a PDF or Word file. Both of these file formats are necessary to have if the end user does not have access to the internet but still want to fill my form out (most form software companies assume that all end users will have access to the internet and believe that a link to a finished form is sufficient). Additionally, I could not situate my form elements in a horizontal landscape orientation. As a result, the form I made with this software became one long, multi-page document. With a user filling this out on the internet, this is not an issue. If not on the internet, it is a very long document to go through.

Moving from Paper to Online Registration

Avantages :

We used Formstack as a first step of transition from having no online registration or information collection to accepting registration and payments online. I liked that it was fairly simple to create forms for information collection, but that information then had to be exported and transferred over to whatever system we used to store it.

Inconvénients :

While the basic drag and drop elements of the form were simple, it was not as straight forward to link it to payment software or collect payments. There were several instances where a box wasn't checked or the formula was not set up correctly by myself, another staff member, or volunteer and because of this payment didn't go through and had to be re-collected. If you are a religious organization or non-profit, I would advise collecting information, registration, and payment through a database system or something that's more all encompassing rather than using

Great way to consolidate forms

Commentaires : Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though. I've been happy with it.

Avantages :

It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past.

Inconvénients :

I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change.

Forms made easy with Formstack

Avantages :

This web based form builder is more than that. It helps you create and collect information from forms that you customize. It also has various integrations that you can use to advance your forms the way it fits your organization. Super.

Inconvénients :

I did not have any big issues with using the web based form builder. Its simple and very easy to use. Literally drag and drop.

Form creation with Formstack

Commentaires : I used Formstack over 6 months to create my forms and surveys with templates, it helps you alot with creation well designed templates.

Avantages :

Formstack is important feature to use while you are creating form and surveys.

Inconvénients :

Formstack has impressive feature but it should offer more template to create.

Formstack is good for companies that need to scale up forms and do complex things

Commentaires : Product is good, support 0/10.

Avantages :

Ability to iterate on form development was good.

Inconvénients :

Their customer support was terrible. They used some legacy scripting which cost us alot to mitigate even though I had asked them to updated their legacy script calls.

Easy Custom Form Plug In

Commentaires : We truly haven't found any negatives with the software. It does exactly what we need it to do and we've yet to have any issues.

Avantages :

It is very intuitive to use and we were up and running in a day. We set up our first form and were able to review it with our team and implement it the next day.

No better way to capture important data

Commentaires : Using Formstack has seamlessly allowed us to capture duch important information from new customers and staff members.

Avantages :

We use this product to have customers enroll and buy our product - simple, easy and clean way to capture all the important information and allow them to safely input credit card information for payment

Inconvénients :

I am concerned that Formstack is considering changing the way they permit the user to keep credit card information.

Forms fail randomly and no support is available

Commentaires : Started good
Now expensive and not supported

Avantages :

Was the only option when I started over 10 years sgo

Inconvénients :

No support Buggy sending Expensive No flexibility

FormStack Forms

Avantages :

What I like most about formstack is the ease of use and user friendly qualities that it offers.

Inconvénients :

What I like least about Formstack is that I have noticed at times what information I enter will not make it to the administrator. There have been a few times where I have had to go back in and renter the data.

Easy to use

Avantages :

Virtually no time needed to train which makes it ideal to pass to a volunteer. Clean and functional

Inconvénients :

wish there were more options to make firms more aesthetically appealing like font and color options

Solid digital form solution

Avantages :

Formstack is simple to set up and easy to use. You can teach yourself how to create detailed form because it has a very logical setup. The forms generally work exactly how you'd expect them to and editing is simple in case of changes.

Inconvénients :

There isn't a whole lot I don't like. It would be nice to have a 'free' tier like competitors have. I have worked with companies that wouldn't need more than a handful of submissions a month, and that puts FormStack out of their price range.