Avis clients sur New Relic

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L'analytique logicielle de New Relic offre des informations et une visibilité sur les performances des applications, l'expérience client et le succès de l'entreprise.

En savoir plus sur New Relic

Avantages :

It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.

Inconvénients :

The designers and developers are clearly bad or mediocre.

New Relic - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,2
Fonctionnalités
4,5
Rapport qualité-prix
3,9

Probabilité de recommander le produit

8,2/10

New Relic a reçu une note globale de 4,5 étoiles sur 5 d'après 168 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (168)

Ibrahima Sory
2 (Guinée)
Télécommunications, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Il est vivement recommandé d'avoir utilisé

5,0 il y a 16 heures Nouveau

Commentaires : Ya pas de problème !

Avantages :

Le produit est très facile à utiliser,son efficacité !

Inconvénients :

L'intégration avec vos processus de métier existant !

Jonathan
Jonathan
Designer (É.-U.)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

New Relic Offers Simple-to-Set-Up Server Monitoring

5,0 il y a 4 ans

Commentaires : New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Avantages :

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Inconvénients :

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Arjun
Arjun
Founder (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Seamless APM Setup and Heroku Integration

5,0 il y a 2 semaines Nouveau

Commentaires : I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

Avantages :

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

Inconvénients :

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

Dylan
Dylan
Founder, Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Worse each year

2,0 il y a 3 ans

Commentaires : I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Avantages :

Has monitoring specific to the programming languages and database servers that we use

Inconvénients :

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Abdullah Al
Abdullah Al
CEO (Bangladesh)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Perfect Tool for Application Performance Monitoring

4,0 il y a 3 mois

Commentaires : Overall, New Relic has been a great addition to our business. By keeping a closer look on our apps and infrastructure, it helps us avoid downtime and keep customers happy. Also, there are some in-depth analytics and reports that help us give attention to the areas for improvement.

Avantages :

What I love most about New Relic is its ability to keep eye on our apps, servers, and tech infrastructure in real-time. This gives us the power to squash issues and keep everything running smoothly with effortless integrations.

Inconvénients :

getting started with New Relic can be confusing. Sometimes the interface feels like overwhelmin, making it tough to find what we need.

Leon
Managing Director (Pays-Bas)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great tool for tracking the performance and health of our platform

5,0 il y a 2 ans

Commentaires : I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Avantages :

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Inconvénients :

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Daniel
Daniel
Technical Lead (R.-U.)
Utilisateur LinkedIn vérifié
Assurance, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A Great Observability platform

4,0 il y a 4 mois

Avantages :

We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices.

Inconvénients :

Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself.

Joseph
Senior Experience specialist (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Best tool for APM , browser , mobile , synthetic and infrastructure monitoring

5,0 il y a 7 mois

Commentaires : Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay

Avantages :

New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability

Inconvénients :

It can improve more on distributed tracing

Tarang
DevOps Engineer (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Pros & Cons of New Relic

5,0 il y a 4 mois

Avantages :

1. It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3. It provides the ability to write custom queries also.4. It also provides the ability to customize monitoring parameters.5. It has a fine stacktrace which highlights the faulty code line by line.

Inconvénients :

New Relic has some shortfalls:1. Its Python agent has many memory leaks which lead to resource hogging.2. It has very limited support for the Tornado web framework.3. New Relic works best if your app has some kind of web API, otherwise, it's not much of a use.4. Its interface is a bit tricky, so goodbye ease of use.5. It can be sometimes difficult to get your threshold limits correctly.

Gaspar
Infrastructure Engineer (Argentine)
Production audiovisuelle, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great server and application monitoring tool

5,0 il y a 5 mois

Commentaires : We use NewRelic (integrated through Heroku) to monitor our site

Avantages :

The comprehensive set of unique features it has

Inconvénients :

The price, I think is kind of overkill, mostly given that there's a lot of competion out there.

Karsh
Karsh
Cyber Security Analyst (Inde)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A Must-Have Tool for Any Organization

5,0 il y a 3 semaines Nouveau

Avantages :

I love new relic as i can get real time performace of my website all along with response time sand error rates.it gives a brief insight about how your web sites are performing and also alerts if anything goes wrong i would certnly recommend this product as a must have!

Inconvénients :

Well for cons it sometimes too complex and may.get late to alert you.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Best Application monitoring tool around !!

5,0 il y a 2 ans

Avantages :

Ease of use is the best feature about this tool, you can get started with very minimal training. Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance. Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.

Inconvénients :

The licensing is per node, whcih makes it expensive to turn it on non-prod infra. I hope this changes in future.

Mahipal Singh
Software Engineer (Inde)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

New Relic One Review

5,0 il y a 11 mois

Commentaires : With the help of the Real-Time Monitoring feature, we keep our business application online.

Avantages :

Real-time monitoring and application performance management are the best feature which I like most in this application. With the help of Real-Time monitoring, the team will get informed by the system if anything goes wrong in the system like the system down. So, the team can quickly fix the issue and make the system online. Application Performance management helps developers to know where they have to focus in the system to make the system more efficient, reliable and scalable.

Inconvénients :

As of now, I don't have anything which I don't like in this software. We keep exploring the available functionality in the New Relic.

Ben
CTO / Co-founder (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Can't live without it

5,0 il y a 6 ans

Commentaires : New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Avantages :

New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Inconvénients :

We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome, well rounded real-time monitoring suite

5,0 il y a 4 ans

Avantages :

This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers.

Inconvénients :

Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An Admins Dream

5,0 il y a 4 ans

Avantages :

The easy to use interface is one of my favorite parts, especially from administrators point of view. -From the user page, you can quickly see who has or has not accepted an invitation (those who haven't have their email *starred-out*). -On that same screen, you can see when someone was last active and understand who is/isn't utilizing the tool regularly. -Creating "teams"/"projects" in incredibly simple. -When adding new users, you see a capabilities preview which is AWESOME (and keeps me from making mistakes).

Inconvénients :

When looking at the definitions for ad-on roles, I wish they had a hover feature instead of having to click on a link that opens a new window. Not a huge complaint but it would be nice if it was all on one screen to keep from switching back and forth.

Kevin
Software Architect (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Great application performance monitoring

4,0 il y a 5 ans

Avantages :

New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise.

Inconvénients :

The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive.

Evert
Manager Product Development (Pays-Bas)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Nice monitoring tool with extensive analysis options.

5,0 l’année dernière

Avantages :

It is possible to do a in depth analysis in case of a performance problem in our software. This saves us time and we are able to deliver the solution to our users faster. Afterwards we can monitor based on data if the solution actually works.

Inconvénients :

Pretty steap pricing model if you want your developers to use most of the features.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very useful for our teams while on-call

5,0 il y a 2 ans

Commentaires : It' s an essential tool for teams on-call that needs to understand alerts in their apps

Avantages :

Easy to track issues Great tool to query logs and make custom graphs or get to the raw information. Good integration with opsgenie.

Inconvénients :

The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Worry Free Preformance Monitoring

4,0 il y a 5 ans

Avantages :

Offers nice clean visualizations on performance metrics. The intuitive UI makes it simple to drill down to a more detailed view of the recorded metrics.

Inconvénients :

Pity it doesn't offer network performance monitoring on routers, switches etc. It would be a great addition to hardware performance monitoring.

Lukasz
IT Security Manager (Pologne)
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

New Relic -cloud concerns

4,0 il y a 2 ans

Avantages :

During the time we were using NewRelic we were 100% on-prem environment so for this model, the software met out requirement. It was easy to deploy new checks.

Inconvénients :

We were migrating our infrastructure to the cloud (Microsoft Azure) and at the time New Relic could not provide us required checks from Internet, e.g. simulating session for end user to web service. Covering all cloud assets was also not possible.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Great Application Management and Performance Tracking Tool

5,0 il y a 3 ans

Commentaires : My overall experience with this product is awesome. This tool has helped my company to save lots of money on AWS bills. A great analytic tool to get insights on the application data and make the business decisions.

Avantages :

I love the dashboard feature of the new relic, we can customize the dashboards as per our requirements. It's a great visualization tool, which gives real insights on the application data and helps my company to take the decisions accordingly.

Inconvénients :

Documentation for the tool can be improved a lot more. It requires some learning curve to understand and derive insights into the data. Video tutorials could be awesome.

Navjot
Navjot
Sr. Software Engineer (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great analytic tool for non technical

3,0 il y a 4 ans

Commentaires : If you are familiar with powershell scripts you can generate reports on your own and really don't need analytic tool.

Avantages :

Great analytic tool if you are non-technical. They provide a fully fledged online portal to get server infrastructure details, web call details, SQL queries details.

Inconvénients :

New relic internally calls powershell scripts & sql queries to generate reports which consumes CPU on its own.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

NewRelic - Monitoring Application Performance made easy

5,0 il y a 4 ans

Commentaires : Ability to see metrics and performance under high load and stress. Helps us to improve performance and catch bottlenecks.

Avantages :

Ability to gather Application Performance Metrics. Ability to drill down and analyze the code stack.

Inconvénients :

Some times dashboard gets caught up. Need to refresh page so that it can be loaded. This can be improved. Also see delay some times.

Damon
Damon
Engineering Manager (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Must-have Tool for Site Monitoring

4,0 il y a 3 ans

Avantages :

New Relic helps me find the endpoints and backend APIs that are experiencing errors or not performing well. The data collected from New Relic helps the developers tune slow performing requests. The alert/alarming system helps my teams maintain 24/7 support.

Inconvénients :

New Relic agents are instantiated by the application which requires binaries be installed thereby increasing the footprint. There are fewer basic features than in earlier versions, requiring a more premium subscription to be adequate for serious debugging.