17 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Avaya UCaaS

Avaya IX Contact Center permet de créer des connexions naturelles, qu'elles soient humaines ou numériques, sur tous les canaux de communication.

En savoir plus sur Avaya UCaaS

Avantages :

With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.

Inconvénients :

Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network.

Avaya UCaaS - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,2
Fonctionnalités
4,5
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,2/10

Avaya UCaaS a reçu une note globale de 4,4 étoiles sur 5 d'après 85 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Avaya UCaaS ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (85)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Avaya Aura platform is the best applications for voice communications in the world.

5,0 il y a 7 ans

Commentaires : The most reliable voice platform by far

Avantages :

There is no other platform that comes even close to the amount of features and readability of the Avaya aura platform.

Inconvénients :

For administrators it will take a little bit time to understand the platform and to master it . But in reality there are no cons to the platform.

Georgina
Office Manager (R.-U.)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great system for any size business

5,0 il y a 5 ans

Commentaires : Having a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.

Avantages :

It's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver. I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.

Inconvénients :

There isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.

Ihab
IT Infrastructure Head (Égypte)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Painful Implementation, Lacking basic features

1,0 il y a 4 ans

Commentaires : This had been the worst experience we ever had, we are currently moving to a different IP telephony system.
we gained nothing from this setup, we actually lost a lot of money.

Avantages :

many basic features were missing, for example: Call waiting function is not there. Phone directory requires special programming of 3 buttons . i am comparing to all other competitors including Avaya IP Office.

Inconvénients :

Many Features were missing, using phones over VPN doesn't work as it should be, support is really weak and not many users are familiar with the product.

Matthew
Matthew
Marketing Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All-In-One Com Hub for Any Business Size

4,0 il y a 2 ans

Commentaires : Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments.

Avantages :

The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing.

Inconvénients :

Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls.

Felicia
Felicia
Senior Regional Accountant (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Performance in your work

4,0 il y a 2 ans

Commentaires : Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings.

Avantages :

Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication.

Inconvénients :

Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface.

Jodi
Patient Coordinator (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

excellent, good quality

5,0 il y a 6 ans

Commentaires : This software allows me to competently do my job without worrying about a phone call being disconnected or being able to locate the phone number of a patient who has previously called without a problem.

Avantages :

I would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.

Inconvénients :

My least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Communication Source

5,0 il y a 6 ans

Commentaires : Sometimes phone calls got disconnected but you have the advantage of this app that it always shows the phone number the customer is calling so, you have a call history and in that way you can call the customer back to have a great resolution. At the end of the day, it's very useful to gained a great customer service.

Avantages :

What I like the most was the easier way that I get used to it, it's very easy to understand and to get adapt. I used to work with this feature, and, I used it on my daily tasks, it displays the phone number the customer is calling on screen of the Avaya. It is very efficient at call centers since you can hear clearly without any interruptions or any statics on the line.

Inconvénients :

It should have an easier way to transfer the calls sometimes it can get disconnected.

Adolfo
Freelancer (É.-U.)
Design graphique, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Avaya is what you need to stay connected and successful

5,0 il y a 2 ans

Avantages :

I have been using this product for quite a long time. I would say, it has demonstrated to be an extraordinary program. Simple to utilize and explore. You can have an extraordinary and powerful discussion with your clients. Entirely dependable and if the framework goes down it's back up almost instantly.

Inconvénients :

Only that sometimes, the system has gone down but it has always come back very quickly and have not lost any business or work due to it.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Communication Tool for Business

5,0 il y a 5 ans

Commentaires : I am using Avaya phones over 3 years at Ford Motor Company. I had no issues and there is no complex thing to figure out. Just pick up the phone and use it. There are several modes you can use like DND; Do Not Disturb when you want to keep silence. The earphone is easily adaptable to use while you are in the audio meetings.

Avantages :

DND: Do not disturb mode Will have your silent mode to focus on your job easier.

Inconvénients :

I do not see any negative features that I experienced so far.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Internet
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Phone call at its finest

5,0 il y a 6 ans

Avantages :

To navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.

Inconvénients :

Just cant live with out this invention while working as you can handle multiple calls all at once with this

Josh
Senior Advisor (É.-U.)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Avaya Aura’s Alright

4,0 il y a 5 ans

Commentaires : Avaya is what allows us to make calls within and outside of our organization, and without it, we wouldn’t be able to do our jobs at all. No other program on the market is quite like Avaya.

Avantages :

I like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls. With my line of work, we need a consistent and reliable communications program, and Avaya definitely has all that we are looking for.

Inconvénients :

Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network. Connection to Avaya can be on the slow side taking 15-20 seconds to fully connect when the program is started. Connection errors sometimes happen with Avaya and our extension numbers (though, to be fair, not sure if that is the program or the VPN.) Another con I would have to say is the initial setup (putting in server address, port configuration, enter extension number, password, etc.,) it can be a daunting setup process if you have to start over.

Adrian
Enterprise IT Engineer (R.-U.)
Marketing et publicité, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful Contact Center solution but feels very dated

4,0 il y a 4 ans

Commentaires : We used this product for years, it was a great solution initially however with cloud products now taking a front seat the solution feels left behind.

Avantages :

The product is powerful for larger contact center environments, it can handle capacity with ease.

Inconvénients :

The upgrade process is cumbersome, the setup just feels like it is constantly being added to instead of a fresh approach and a new platform and the ability to trial features just does not feel fluid, a complete upgrade is sometimes required just to see if the product fits.

Julio Cesar
Ingeniero Senior de Desarrollo (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Avaya Aura Orchestration Designer Implementation

5,0 il y a 5 ans

Commentaires : The Avaya Aura Orchestration Designer development environment is ideal for creating applications in the Experience Portal, such as IVRs, POMs and other Voice applications. Its design is simple, minimalist and easy to use, its components and objects are visible to the developer, the logic through the Servlets or Datas is not complex, the integration with databases or web services is very useful and in summary , it is the best development environment to create voice applications that I have known

Avantages :

The ability to integrate with Soap and Restful web services and with SQL Server databases

Inconvénients :

The development IDE consumes many machine resources.

Shari
Customer Service Representative (Jamaïque)
Services aux consommateurs, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Software For Call Center Type Work

5,0 il y a 3 ans

Avantages :

The software hardly had any downtime for the years I had to use it in a BPO, both brick and mortar and remotely. Customers were always crisp and all the auxes worked as intended.

Inconvénients :

I was not an administrator of this app so I was not affected by any quirks of it.

Tiana
Tiana
Human Resources Business Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exactly the Quality you expect from avaya

5,0 il y a 6 ans

Commentaires : Aura is an all encompassing tool to get your routing where it needs to be. The integration with analytics is also really helpful. We all know that you have to run a report at the end of every month and while this is more about calls, it doesn't let that part of contact center life fall by the wayside.

Avantages :

It works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use.

Inconvénients :

There is a bit of a learning curve but any IT admin worth their salt will make it their own in no time.

Jeffrey
Person (É.-U.)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Avaya aura

5,0 il y a 5 ans

Commentaires : Good once you get the thing going, that may be a faster way but it works good and covers a lot of devices for communication

Avantages :

Coming from the telecommunications field this was a nice update for a convergence office. Lots of features and functionality, avaya does. Ot let you down

Inconvénients :

Can be a task to Install and use, you have to understand the back end of it, but once you have it up its great

Juan David
Juan David
Project manager (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Experience for a bussiness

5,0 il y a 3 ans

Commentaires : Its a very complete and easy to use platform, the Avaya's experience for many years its a clearly advantage over the other vendors

Avantages :

Avaya know what we need, have a lot of experience, so, they can create one in one app with everything you can need for your contact center

Inconvénients :

a better call recorder its required, because all customers require a stereo call recorder for speech analytics (diarization)

Jillian
ITS Coordinator (É.-U.)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Avaya Review

4,0 il y a 5 ans

Avantages :

I like that Avaya can be used as a physical VoIP phone or even as a softphone that is used through the computer. It’s easy to install and use.

Inconvénients :

If you close out the Avaya Aura Platform software app on your computer, you have to reset the whole computer in order for it to pop back up.

Raila
Raila
Academic Advisor (Philippines)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

suitable for business

5,0 il y a 5 ans

Commentaires : Reliable software for all communication tasks.

Avantages :

We have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored

Inconvénients :

Not much cons about this software as it is efficient for all call related task. And very low to none down time.

D. SKye
D. SKye
IT Technician (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Avaya brings carrier class service to the enterprise

4,0 il y a 7 ans

Commentaires : Well, if you have the money, then it is easy to scale, upgrade, and manage. But I still recommend a cloud service to get more bang for the buck.

Avantages :

The Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc.

Inconvénients :

well the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise.

Raul
Business application developer (Canada)
Télécommunications, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avaya Aura Platform is a competitive choice for contact center solutions.

5,0 il y a 6 ans

Avantages :

Avaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.

Inconvénients :

The customer support could be better, also the documentation and tutorials are not easy to find online.

Anthony
Anthony
Psychotherapist (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avaya makes communication across sites easier.

5,0 il y a 6 ans

Avantages :

I liked that it was easy to connect with others in my business, and that generally the applications were bug-free and smooth.

Inconvénients :

I think most of what I did not like had more to do with my connection, not the platform itself.

Ye
Managed Services (Thaïlande)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ye Yi

4,0 il y a 3 ans

Avantages :

Unified communication features and inbound contact center

Inconvénients :

Omnichannel features and auto dialer outbound contact center

Caroline
Receptionist (É.-U.)
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Receptionist

3,0 il y a 7 ans

Avantages :

Easy to use as this phone system is a simple system for a small office and we do not need that many phones.

Inconvénients :

old system and many numbers to puch for each feature and I cannot figure out how to allow for more rings before voice mail picks up

Marissa
Customer service agent (É.-U.)
Internet, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Works

4,0 il y a 4 ans

Avantages :

The software is easy to use and to update settings.

Inconvénients :

The software tends to have bugs that causes calls to drop or lose connection