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En savoir plus sur Proxyclick

Solution de gestion des visiteurs : tableau de bord web pour le personnel, accueil et sécurité, application iPad pour les visiteurs, application iPhone pour le personnel

En savoir plus sur Proxyclick

Avantages :

It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Inconvénients :

It's enclosed to Apple environment, meaning there's no option to use an Android device.

Proxyclick - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,6
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,9/ 10

Proxyclick a reçu une note globale de 4,6 étoiles sur 5 d'après 323 avis d'utilisateurs publiés sur Capterra.

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Mark
Mark
Japon
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

5,0 il y a 7 ans

Avantages :

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Inconvénients :

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Jan
Project Manager - Business Analist (Pays-Bas)
Emballage et conteneurs, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very useful product for the comfort of your visistors and for safety

5,0 il y a 10 mois

Commentaires : I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Avantages :

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Inconvénients :

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

Réponse de l'équipe de Eptura

il y a 9 mois

Hi Jan, thanks for the great review! We're so glad to hear that Proxyclick by Eptura is streamlining and securing your operations, and that it's making a great first impression on your visitors. We really appreciate hearing feedback like this from our customers, and are excited to continue enhancing the visitor experience at your organization. The Eptura team

Bien
System and Service Operations Analyst Information Technology (Australie)
Production alimentaire, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ProxyClick

5,0 il y a 2 mois Nouveau

Commentaires : Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier.

Avantages :

1. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code

Inconvénients :

nothing much i believe ProxyClick will release more good features going forward.

Chris
Sysadmin (É.-U.)
Machines, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Sales & Support Problems

3,0 il y a 2 ans

Avantages :

Easy to use. Robust features. Custom workflows.

Inconvénients :

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Emanuel
Head of TechOps (Portugal)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Awesome tool!

5,0 il y a 2 mois Nouveau

Avantages :

The seamlessness way that Proxyclick works.

Inconvénients :

The integration limitations. It would be far more helpfull if we had more integrations available.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Relations publiques et communications, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Unfortunately they where acquired by eptura

4,0 l’année dernière

Commentaires : We really liked the possibilities they offered: you could scale the system to the level of your needs.

Avantages :

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Inconvénients :

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Réponse de l'équipe de Eptura

l’année dernière

Hi there, Thank you for sharing your feedback. It’s great to hear that Proxyclick worked well for you in terms of setup, use, efficiency, and affordability. We do understand your frustration since then after some organizational changes, and apologise for any inconvenience caused. Your feedback is really important to us, and we’ll be sure to pass it along to our team. We strive to strike a balance between providing value and ensuring fair pricing. If there’s anything specific you’d like us to address, please feel free to let us know, and we’d be happy to set up a meeting to discuss things further. The Proxyclick by Eptura team

Julie
Front House Manager (R.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Visitor Management System

5,0 l’année dernière

Avantages :

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Inconvénients :

Even higher level of customisation for certain features could be good for future

Réponse de l'équipe de Eptura

l’année dernière

Hi Julie, thank you for sharing your experience. We're delighted to hear that our solution has enhanced your visitor experience and improved security for your organization. We appreciate your suggestion for even higher levels of customization for certain features. We value feedback from our customers, and we'll definitely take this into consideration for future enhancements! Thanks again, The Proxyclick by Eptura team.

Mike
IT Director (É.-U.)
Produits pharmaceutiques, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Proxyclick needs better billing insights

5,0 il y a 7 mois

Avantages :

Easy to use. Visitors seem to have no troubles using the system.

Inconvénients :

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

thomas
Clinical Trial Branding Lead (France)
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good product

4,0 il y a 2 mois Nouveau

Commentaires : Very good experience, would definitely recommend.

Avantages :

Easy to use, simple and straightforward.

Inconvénients :

Sometimes communication is variable, could be improved.

Ashley
Ashley
Packaging Technologist (R.-U.)
Utilisateur LinkedIn vérifié
Production alimentaire, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Used for booking access to site

5,0 il y a 2 ans

Commentaires : Overall good. Helped with on site management. Could be slow at times

Avantages :

Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design

Inconvénients :

Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.

Joe
Operations (R.-U.)
Biens de consommation, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

review of ProxyClick

5,0 il y a 11 mois

Avantages :

easy and reliable portal interface, Nice design and layout, visitor checkin experience kiosk and ipad, solves issue of security compliance and access control

Inconvénients :

to date have not find anything i dislike.

Réponse de l'équipe de Eptura

il y a 11 mois

Hi Joe, thank you for your review of Proxyclick. It's great to hear that you find the portal interface easy to use and reliable. Our solutions are designed to address security compliance and access control concerns, so we're pleased to hear that these have been helpful for you! If you ever have any other suggestions or feedback, please feel free to share them with us. The Proxyclick by Eptura team

Emilio
IT Mgr (Mexique)
Automobile, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Visitor management in a breeze

5,0 il y a 4 ans

Commentaires : Proxyclick changed the way the visitor logbook was managed at my company.
Starting from the front desk all the way to upper management everyone can get something out of it.
Its multiple options to customize from initial screen to e-mail notifications allows you to make your company name stand out.
It has several literature on its features, as well as API and webhooks.
Billing can be customized as well, so you'll have option to pay monthly or annually and choose the features you want to better tailor your needs.
Customer support seems to be always available and provide you with answers and follow up to your inquiries.
Overall is a standing product.

Avantages :

It's a specialized SW for managing visitors. Provides different ways to informs hosts the visitor has arrived (SMS to cell phone, Skype IM, Teams and a big list to follow). Allows to invite visitor directly from your mail app. It's a robust system, so won't need an administrator to keep an eye on it (you can say it works on its own). Provides a way to send e-mail to visitors with relevant information at check-in time.

Inconvénients :

It's enclosed to Apple environment, meaning there's no option to use an Android device. This is not all bad, Android can get several "flavors" due to the wide variety of devices running Android, on the other hand IOS is designed for only one HW manufacturer and this allows to make sure it will run as smooth as possible, so it is not that bad, but I had to write something, right?

Utilisateur vérifié
Utilisateur LinkedIn vérifié
, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Delivered as promised. Impressed with the overall solution, support team, continued improvements

5,0 il y a 7 ans

Avantages :

Overall VMS functionality and feature sets. Compared four other VMS vendors based on our requirements, before selecting Proxyclick. Used trial period for three weeks and easily upgraded to the Large plan. Proxyclick was not the cheapest nor the most expensive. Their Help Center is very well done, informative. Support team is very responsive...online chat or phone. Very easy to setup. Used manual load for user provisioning instead of LDAP. Single Sign On (SSO) SAML was easy to setup. Integrates very well with Outlook Calendar and Email, Skype for Business, and SMS for scheduling and notifications. Not using Agreements, use of OneDrive was not necessary.

Inconvénients :

Manage Custom Screens interface was troublesome for us in the beginning and took some to do work with it during the trial period. We had to rebuild the sequencing for any custom screen changes. Was not a major issue. Could be more work if we have chosen the use of Smart Rules and more custom screens. I expect this will be improved. Proxyclick appears to continuous improve the functionality and ease of ease for their customers.

Réponse de l'équipe de Eptura

il y a 7 ans

Thanks a lot for your review and feedback. If you experience any issues again in the future we're always here to help.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services aux consommateurs
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

It is a great enhancement to visitors experience when they walk into our building.

5,0 il y a 7 ans

Commentaires : a more secure check-in process

Avantages :

Sending an email to colleagues when visitors arrive. Also the ability for colleagues to deny access, and notify reception that they will be there in 5, 10 or 15 minutes. The overall look and feel of the program is great. I also like that we can have guests sign an NDA and see important egress information upon entering the building.

Inconvénients :

We were on beta upon launch, but were recently able to update to the native IOS app. Beta was a little clunk, but things seem better now that we are on the native app. We also encountered issues with wireless color printing of badges, but were able to resolve the issue.

Réponse de l'équipe de Eptura

il y a 7 ans

Thanks for having tested the beta, and glad you're on the native version now. Which printer did you try to print on?

Erica
Receptionist (Canada)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great program!

5,0 il y a 6 ans

Avantages :

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Inconvénients :

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

Réponse de l'équipe de Eptura

il y a 6 ans

Hi Erica, Thanks for your lovely review! I've got good news about the Wi-Fi: our tech team just released a new update of the app, and the offline mode has been improved. Visitors are now queued on the iPad and will sync with the dashboard once the connection is back on. Make sure you've got the latest version downloaded on the iPad. If you have any other questions or remark, don't hesitate to write to support@proxyclick.com. Have a good day, Pierrine

Bengisu
Administrative Assistant (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Software and a Team That You Can Depend On!!

5,0 il y a 7 ans

Commentaires : From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Avantages :

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Inconvénients :

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Réponse de l'équipe de Eptura

il y a 6 ans

Hello Bengisu, Thank you so much for your positive review. Please keep enjoying the app and let us know if you need help with anything. Thanks!

Christine
Receptionist/Administrative Associate & Facilities (É.-U.)
Produits pharmaceutiques
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy check-in process

4,0 il y a 8 ans

Commentaires : My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Avantages :

The software is very user-friendly.

Inconvénients :

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Réponse de l'équipe de Eptura

il y a 8 ans

Hi Christine, Thank you very much for the review and for the offline discussion we had around IE and Firefox when it comes to printing badges from the dashboard. As discussed together, it is important to ensure cookies are stored in your browser in order to print. Thanks again, Geoffroy (from the Product Team)

Connor
Sales and Marketing Administrator (R.-U.)
Meubles, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Just what we need.

4,0 il y a 6 ans

Commentaires : We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.

Avantages :

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Inconvénients :

Will on a rare occasion not pull up the keyboard on the kiosk.

Scott
Operations Manager (É.-U.)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Proxyclick

4,0 il y a 8 ans

Commentaires : We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Avantages :

It is very easy to quickly check someone in and out. I really like the new kiosk software

Inconvénients :

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Réponse de l'équipe de Eptura

il y a 8 ans

Thank you for your review Scott. I will ask someone from our customer success team to contact you. It is possible to fully customize fields to meet your needs. Gregory

Elizabeth
R.-U.
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Loving it!

5,0 il y a 8 ans

Commentaires : I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient. The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants.

Avantages :

Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.

Inconvénients :

People not into technology find registering a nuisance.

Zachary
Inbound Agent Expeditors (Pays-Bas)
Logistique et chaîne d'approvisionnement, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

AMS-Inbound

4,0 il y a 6 ans

Commentaires : First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Avantages :

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Inconvénients :

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Réponse de l'équipe de Eptura

il y a 6 ans

Hi Zachary, Thanks for your review. I'm happy you like Proxyclick! Could you tell us more about your issue with reloading and finding more information at support@proxyclick.com? We'd love to understand how we can help you. Have a good day, Pierrine

DeBorah
Front Desk Reception (É.-U.)
Services financiers, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Exceptional Customer Service

5,0 il y a 5 ans

Commentaires : I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.

Avantages :

The software is the easiest one I have ever used. its very user friendly

Inconvénients :

As of now I dont have negative to say about the software

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy, Fast, Professional

5,0 il y a 6 ans

Avantages :

easy to set up, easy to manage, easy to use professional look worked 100% reliable over the past 2 years

Inconvénients :

language selection for users on login screen not always self explaining

Florian
IT manager (Pays-Bas)
Production alimentaire, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A solution that works with visitors

4,0 il y a 7 ans

Commentaires : A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Avantages :

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Inconvénients :

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Réponse de l'équipe de Eptura

il y a 7 ans

Hi Florian, Thanks for taking the time to leave your review. May I ask what type of advanced customization you're interested in? We're always open to ways to improve Proxyclick. Is there any way I can help with finding a printer as well? Thanks

Tiffany
Receptionist (É.-U.)
Machines, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Works well.

5,0 il y a 7 ans

Commentaires : People can sign in and I don't have keep checking to see if they were let in.

Avantages :

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Inconvénients :

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.

Réponse de l'équipe de Eptura

il y a 7 ans

Hi Tiffany, thanks for your taking the time to leave your review and feedback. You can enable text notifications so hosts can receive check-in notifications when they're away from their desk. Here's a help article with more information: http://help.proxyclick.com/visitor-management/overview-notifications-manage/ Or just let us know if you have any questions and we'll be happy to help!