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Pas de commissions sur les réservations ni de frais pour les consommateurs. Forfaits fixes à partir de 39,95 dollars/mois. Augmentez facilement vos revenus.

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Avantages :

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Inconvénients :

In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style.

Bookeo - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,4
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,0/10

Bookeo a reçu une note globale de 4,4 étoiles sur 5 d'après 86 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (86)

Ani
Ani
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Book Anytime

5,0 il y a 10 mois

Commentaires : Very happy with what I need it for, plus they have wonderful customer service.

Avantages :

The ease of set up & use. I can charge clients online without wasting time after the session.

Inconvénients :

To have more tools available the price increase is too high

Réponse de l'équipe de Bookeo

il y a 10 mois

Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon

Utilisateur vérifié
Barber (É.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

I like it, but could use a few tweaks.

4,0 il y a 4 mois

Commentaires : Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.

Avantages :

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Inconvénients :

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Réponse de l'équipe de Bookeo

il y a 2 mois

Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon

Bruno
Entrepreneur (France)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Definitely the best Booking system on the Market

5,0 il y a 2 mois Nouveau

Commentaires : Almost perfect

Avantages :

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Inconvénients :

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Réponse de l'équipe de Bookeo

il y a 2 mois

Hi Bruno, Thank you so much for this amazing review! We are thrilled to hear that you are enjoying Bookeo. Shannon

Christine
Account Manager (Australie)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very basic and no desire to improve

3,0 il y a 2 ans

Commentaires : I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Avantages :

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Inconvénients :

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Réponse de l'équipe de Bookeo

il y a 2 ans

Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon

Laura
Office Manager (É.-U.)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Customer Service

5,0 il y a 4 semaines Nouveau

Commentaires : Mainly positive and the customer service is unparalleled.

Avantages :

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Inconvénients :

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Réponse de l'équipe de Bookeo

il y a 2 jours

Thanks again for being a loyal customer and writing this awesome review, Laura. We strive to provide superior customer service and we are very happy to hear that you are enjoying Bookeo. Shannon

Stacie
Owner (É.-U.)
Services et installations de loisirs, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Very happy customer for over a year!

5,0 il y a 8 mois

Commentaires : I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Avantages :

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Inconvénients :

Nothing! Everything has worked great for me so far.

Réponse de l'équipe de Bookeo

il y a 8 mois

Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon

Cédric
Director (Suisse)
Médecine douce, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Best software until, Vest value, Best Support

5,0 il y a 2 ans

Commentaires : SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Avantages :

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Inconvénients :

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Réponse de l'équipe de Bookeo

il y a 2 ans

Cedric, thank you for the great review! Please do not hesitate to contact us if you ever need help with your Bookeo account. Shannon

Vanessa
Onboarding manager (É.-U.)
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

Not created for National business (NOT timezone friendly)

4,0 il y a 2 ans

Commentaires : Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Avantages :

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Inconvénients :

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Réponse de l'équipe de Bookeo

il y a 2 ans

Thank you for your review, Vanessa. Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment. As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion. Shannon

Lauren
Lauren
Executive Editor, Work Truck Magazine (É.-U.)
Utilisateur LinkedIn vérifié
Édition, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect Booking Software for Aerial, Dance, or Fitness Studio

4,0 il y a 4 ans

Commentaires : Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Avantages :

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Inconvénients :

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Réponse de l'équipe de Bookeo

il y a 4 ans

Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno

Jeremy
Jeremy
Marketing Director (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Beginner Booking Software

4,0 il y a 3 ans

Commentaires : Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.

Avantages :

Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Inconvénients :

Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible.

Réponse de l'équipe de Bookeo

il y a 3 ans

Thank you for your review, Jeremy. It seems that you needed a rental system, and at this stage, Bookeo does not support rentals. But we plan to support them in the future. Cheers Shannon

Sharni
Owner ()
, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Does the job, but could it do better

4,0 il y a 6 ans

Commentaires : If you book any kind of classes, this software does the job.

Avantages :

Manages multiple teachers and rooms/resources. Mostly easy to use Accessible from anywhere Can integrate into any site Takes payment for you.

Inconvénients :

Would be good to have a calendar format. You cant show the public the google calendar as it shows private info. I have had this software for over 5 years, and only seen one or two improvements. There are features it could do with but they do not seem to be working on it. Given that it is a subscription model, one would expect the software to be improved upon regularity. Back end could be friendlier. Not as mobile friendly as it could be. Takes a bit to teach staff how to find classes and create bookings in store.

Asma
Owner and Manager (Canada)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Real good and easy. At the beginning it takes a bit to get used to it , but it is so worth it!

5,0 il y a 5 ans

Commentaires : No more hassle with access sheets .I gained time and money. it is all in one place now.

Avantages :

-very easy to use -access to the help functions and staff. They are always helpful and answer very fast. -manages all my customers and payments and courses -easy to create and update new courses -has plenty and plenty of functionalities that I chose or not to use. -price is very reasonable comparing to other alike

Inconvénients :

-I wish it had more functionalities for one on one tutoring businesses. - every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Réponse de l'équipe de Bookeo

il y a 5 ans

Hi Asma, Thank you for the review! Happy to see you are enjoying the software. We strive to make a product that is great and easy to understand and use. Sarah

Andrea
Director (Tchéquie)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy customer for more than the 6 years

5,0 il y a 3 ans

Avantages :

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

Inconvénients :

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

Réponse de l'équipe de Bookeo

il y a 3 ans

Thanks for the great review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Do not hesitate to reach out if you need help! Thanks again, Shannon

Sherry
Owner (É.-U.)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Soooo glad I switched!

5,0 il y a 2 ans

Avantages :

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise

Inconvénients :

Honestly, so far nothing and Ive been using it for a year.

Réponse de l'équipe de Bookeo

il y a 2 ans

Hi Sherry, Thank you for your review and for choosing Bookeo. It's great to read that you are happy with our low, fixed monthly fee and that you appreciate not being charged commissions or consumer fees. Please do not hesitate to contact us if you need any assistance. Thanks again Shannon

Brittany
Owner (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Complete lack of accountability, any attempt to contact this company is met with only hostility.

1,0 il y a 5 ans

Inconvénients :

A determine 3 years of being a loyal customer, I ask one question that they have no answer to! When confronted, I was threatened to have my account deleted rather than receiving the customer support I originally asked for regarding gift vouchers

Réponse de l'équipe de Bookeo

il y a 5 ans

Hi Brittany, I am sorry to read that you had a bad experience with our customer support. I checked the email thread and saw that you did report an issue with gift vouchers, but repeatedly refused to provide any details. You also used some abusive language towards our customer support agents. Our technical support team answered promptly to your emails and asked multiple times to please provide more information about the issue. You refused to do this every time. They checked the gift voucher settings, and even tried to redeem a voucher. Everything seemed to be working correctly. And some vouchers had already been redeemed by your customers. After many emails, you finally provided details of the issue, and our customer support team was able to identify that an incorrect gift certificate customization had been applied. If customers provide details about an issue, or answer to the questions we ask, we can timely solve the problem they are experiencing. Cheers Alice

Émilie
Acupuncturist (Canada)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review on Bookeo

5,0 il y a 4 ans

Avantages :

Overall easy to use. Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

Inconvénients :

A lot of functionality but that's ok. It would be nice if it was offered in french.

Réponse de l'équipe de Bookeo

il y a 4 ans

Émilie, thank you for the great review! Please note that Bookeo is fully translated into French and we also have French speaking customer support agents. Never hesitate to reach out with any questions or suggestions! Thanks again, Shannon

Theodore
Theodore
Systems Ana;lyst (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bookeo is BookSmart

4,0 il y a 4 ans

Commentaires : Overall, the experience that I had, I can say that I liked very much the ability to customize the way your screen looks. It gives you a lot of options. You can choose how you want to have the customer see when he logs on. They also let you make use of the common day technology, such as sending text alerts and also email, etc.

Avantages :

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Inconvénients :

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Réponse de l'équipe de Bookeo

il y a 4 ans

Theodore, thanks for the detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon

Michael
Owner (Australie)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Bookeo - A seriously amazing business appointment application!

5,0 il y a 7 ans

Commentaires : I don't usually get excited or spend the time to write reviews of products. Generally software and or IT doesn't excite me however Bookeo is one exception. I spent months researching appointment software for my clinic but most products were hard to use on the back end (not intuitive) and or confusing to clients on the front end. Secondly, most other appointment apps are not seamless and its obvious to the end user that the appointment app is on another website. And then I found the Bookeo application.....its amazing, it looks like its part of your website, its easy to integrate if you have just basic web building skills and the back up/support service is incredible. The back end is intuitive and easy to understand and the marketing and social media promotions functions are terrific. I'm still finding other incredible functions within its management console many months later. I could go on and on but I wont bore you...but if you need an appointment app then Bookeo is your solution. You wont be disappointed.

Réponse de l'équipe de Bookeo

il y a 7 ans

Hi Michael, Thank you for this great review! We are glad that you like Bookeo's seamless website integration and all the features that Bookeo offers. Our awesome Support Team is always happy to help you out, so please do not hesitate to contact us if you have any questions! Alice

Dan
Owner (Canada)
, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

easy to use-perfect for small business

5,0 il y a 5 ans

Commentaires : A well thought out system that clearly has had a lot of industry knowledge put into it. Simple t use and one of the most cost effective options I have seen.

Avantages :

simple back end with enough options to fully customize your online booking system. A easy to use client management system that also allows you to manage your staffing.

Inconvénients :

unfortunately bookeo is unable to directly link to a online waiver service-this is the only part of the system I wasn't happy with

Claire
Manager (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simplifies a Complicated Process

5,0 il y a 3 ans

Commentaires : We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously.

Avantages :

Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place.

Inconvénients :

With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface.

Réponse de l'équipe de Bookeo

il y a 3 ans

Claire, thank you for the detailed review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Cheers Shannon

Orsi
Manager (Hongrie)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The most complex booking system that exists

4,0 il y a 5 ans

Commentaires : A great booking system for a decent price.

Avantages :

Prove me wrong, but I haven't found a booking system that has more features than Bookeo. Their customer support is wonderful which helps when you try to set up your account at first, as it can be quite hard.

Inconvénients :

The design is not their best quality, it's a bit too plain but as you can upload your own CSS it's manageable.

Réponse de l'équipe de Bookeo

il y a 5 ans

Thanks for the review, Orsi! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Bookeo is a flexible and feature-rich product, and we strive to keep it simple to set up and use. If there's ever anything we can help with, please don't hesitate to reach out! Cheers Shannon

Jason
Owner (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great company

5,0 il y a 7 ans

Commentaires : I had to give this company 4 stars under ease of use because some of the features and settings are a little confusing. HOWEVER the customer service is so quick to respond (even after hours and weekends) that the overall rating still had to be 5 stars. Even the parts that are confusing are easily taken care of with a quick email to their help desk. They explain in plain and simple terms how to accomplish whatever it is that you are trying to do. I wish that more companies stood behind their customers like this.

Réponse de l'équipe de Bookeo

il y a 7 ans

Hi Jason, thank you for taking the time to write a review of Bookeo. We constantly add new features to the system and strive to make it easier to use. Our customer support team is always happy to help, so please do not hesitate to contact us if you have any questions! Alice

Nicholas
Owner (É.-U.)
Divertissement, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I did stop using this but only because a competitor offered me a better deal

5,0 il y a 3 ans

Avantages :

This program worked amazing for our reservations.

Inconvénients :

Is and Australia based company and we are located in the U.S.

Réponse de l'équipe de Bookeo

il y a 3 ans

Thanks for taking the time to us a review, Nicholas! We really appreciate it. Cheers Shannon

Paul
owner adn operator (Canada)
Sports, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Average Booking Software

3,0 il y a 4 ans

Avantages :

The userface was attractive and kept our online bookings in line

Inconvénients :

the cost was a little high for the service provided. Lack of customer support

Réponse de l'équipe de Bookeo

il y a 4 ans

Paul, thank you for taking the time to write your review. I checked our records, and the last support request we received from you was 3 years ago, in 2015. Our support team answered all your questions in a timely manner. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

Germán David
Germán David
General Manager (Colombie)
Utilisateur LinkedIn vérifié
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Old Fashoned but very stable

4,0 il y a 4 ans

Avantages :

It's really easy to customize and create my products

Inconvénients :

Its desing goes below a 2018 customer interacting in a booking software

Réponse de l'équipe de Bookeo

il y a 4 ans

Germán, thanks so much for taking the time to leave us a review! We appreciate the feedback. If there's ever anything we can help with, please don't hesitate to reach out! Shannon