Avis clients sur Hippo CMMS

Easy to Use

Commentaires : It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

Avantages :

It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

Inconvénients :

It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Hipp CMMS great customer service!

Avantages :

Ease of use, great customer service and affordability for our small organinization

Inconvénients :

Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Getting Better

Commentaires : I want to be fair about this; I have not had the time to go through a lot of this, but lately with the instant messaging it has made it a little easier to navigate.

Avantages :

I will be honest with you when I first starting using it, I found it to be a rabbit hole. After a couple years it did improve, I think one of the better things you did was add the help IM.

Inconvénients :

The drill down menus, are somewhat tedious. You really have to watch, as the menus have very similar labels. As I add definition in areas and machine locations, Serial numbers etc. I will add in one menu. It will disappear if I do not add it in the correct menu, even though the menu has the same name or title.

Great software

Commentaires : Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.

Avantages :

Easy to use, set up, and maintain in comparison to our previous maintenance software.

Inconvénients :

I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.

Initial Review

Commentaires : Still learning

Avantages :

I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.

Inconvénients :

Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.

i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use

Commentaires : very good overall experience

Avantages :

easy to use and the technical help is available

Inconvénients :

would like parts used inventory history for each vehicle all in one place

Just easy

Commentaires : Can get up and going very quickly and inexpensive compared to larger systems

Avantages :

Everything is easy from implementation, pricing, use, training

Inconvénients :

There is some functionality that is missing and can be a bit buggy. Difficult to integrate with other software.

Great value for the cost

Commentaires : reduce IT infrastructure.

Avantages :

it is easy to use, use of mobile devices and simplicity

Inconvénients :

can't open multiple tabs on web browser.

The overall experience with HippoCMMS has been good. It is a great product for the price.

Avantages :

The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

Inconvénients :

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Great for work order processing

Commentaires : Hippo is very suitable for smaller businesses and offers many capabilities larger businesses would utilize.

Avantages :

Ease of use, capabilities, and tracking of expense

Inconvénients :

Can only Decline rather than Retract or Cancel when necessary.

NIQ Hippo Review 322020

Commentaires : Ticketing for ad hoc and pm scheduling is now driving the work, is well organized and can be tracked.
Maintenance documentation and history for each machine now exists.
Downtime tracking is improved.
Reporting is good.
Overall experience is good.

Avantages :

It can be used as a ticketing system, web browser based, email notifications, versatile across our facility, roadmap for improvements.

Inconvénients :

Our departments are configured as facilities. I would like to be able to see the work order requests status for other facilities. I would like to see a rejected or deleted request be required to state a reason why. Drag and drop capability with assignments etc.

Flexible, Adaptable, Evolving CMMS

Commentaires : Our biggest use of the application is for processing Work Orders both Scheduled and Demand and for keeping track of equipment information.

Avantages :

Hippo CMMS has an ongoing commitment to be responsive to their customers' end-use needs. We have been using this software in our school division since 2015 and have seen the continual development process that makes Hippo CMMS stand out from other offerings we considered.

Inconvénients :

Occasionally, the application has shown technical glitches such as not being able to access the app or certain features not working properly. This is understandable as the Hippo team are continually upgrading their software so that it is current and adaptive. This has been minimally inconvenient and only at times. The data entry levels has also been cumbersome. In order to add a piece of equipment, the company and equipment model components have to be filled out. I'd also like to see work done on the association of equipment with parts or other pieces of equipment. For example, a sink comes with faucets that have different model information. Currently, we are adding faucets onto the LAV equipment record as parts. It is working for us.

cesar perez review hippo

Avantages :

it's ease of use Reporting is nice as I can see how much time my team is spending in certain areas - I was unable to do this in the past, Easily can set up preventative maintenance plans.

Inconvénients :

It's inability to connect to our organizations active directory Our inability to establish different service types for requesters. I would love to see the requester form change in real time as staff are submitting requests for specific reasons (ie. conference room - if employee selects conference room setup then the form will now require the requester to provide time,date,#of staff, etc) Our inability to update completed/closed tickets, information should always be able to be updated it's inability to connect with other applications, like a workday integration which would help us as we have to now live in two applications and ensure information is kept current.

Starting Over with Nothing*****

Commentaires : I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them. HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously. Can't beat the price and service for the Return. We are very appreciative.

Avantages :

This software was easy to implement and set up. It was also easy to get my staff trained on it. It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Inconvénients :

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Once set up, HIPPO does make managing your facility easier.

Commentaires : A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Avantages :

Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder. Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause. Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Inconvénients :

I have just two On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Hippo is easy to use

Commentaires : Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Avantages :

Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Inconvénients :

I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process. I would like to see more options with reports. I can't get what I need for certain projects that I work on. Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Easy Can of Worms

Commentaires : Was easy to learn with the lessons for setting it up.

Avantages :

You can start by setting it up to be easy on your maintenance team and slowly add more functions as they progress. The support is always there when I need it if I can't figure it out myself.

Inconvénients :

Attachments and documents are saved as links. It's not easy to just add a photo to a work order.

Satisfied New Customer

Avantages :

What we wanted, and therefore liked most, was the ability to organize and access all the important information about our facility and equipment, processes and vendors, and preventive maintenance scheduling. We are particularly wanting to keep this information available through any future changes in personnel.

Inconvénients :

So far, the only thing that is daunting to me is the incredible complexity of the software. It does so many things that it seems almost impossible to get familiar with and utilize all aspects. I'm looking forward to training and experience so that I become familiar with it.

Commentaires : I am a technology specialist within the automatic identification and data capture industry and I am volunteering my consultation services for a non-profit adult day service organization in Richmond, VA. The task given was to identify, qualify, and implement a simple yet robust facility management program to move from a paper based system to an electronic form. There were many challenges due to the existing IT structure of the organization and the use of volunteers to accomplish many of the day to day task associated with caring for the participants. CCADS utilizes a logical balance of professional and administrative employees but the majority of help comes from volunteerism. I began my search focusing on "SaaS" (software as a service) facility management solutions to limit the pull on IT resources and to allow for a manageable cost structure given CCADS non-profit status. After exhaustively reviewing six of the top facility management solutions utilizing a SaS model, I chose HippoFM Zoom as the most applicable. HippoFM software is extremely simple to use and understand, has limited layers of complexity, a high level of pre and post sale support and has many of the bells and whistles I needed for my particular project. The three most important factors to me were cost of ownership; facility visualization tools, and a simple easy to use front end. To be honest, I was reluctant at first to go with a SaaS model because I could see a time in the future when staff participation would outgrow CCADS ability to fund the growth. I needed a solution that would remain for the most part constant in their pricing structure. Hippo FM was the only SaaS I found that offered an affordable solution with "unlimited users" and the ability to grow a mobile workforce at a nominal rate. Lastly, I was extremely pleased with the informative, patient and helpful sales and technical personnel I encountered during my analysis and implementation phase. I can't say enough about their professionalism and willingness to help oversee a successful outcome. I would highly recommend HippoFM to any company looking for a simple yet robust solution for managing a facility maintenance project, whether it be one facility or many. They are terrific!

Review of Hippo CMMS - Paramount Die

Commentaires : Overall it has been good experience. I love the system. Its easy to use, for the most part. It has a lot of features. I just get frustrated with the errors and "hiccups" When the hiccup occurs and you loose all your comments/notations for a long detailed description of the issue and fix... that is when I'm not a huge fan of the system. Overall It works very well.

Avantages :

Its pretty easy to use and intuitive. A plethora of features we have not even explored for use at this time. Easy and automated reporting is great.

Inconvénients :

All the hiccups and errors. A lot of minor issues that can be very frustrating and make using the system kind of a pain at times.

Using Hippo CMMS for Clinical Engineering

Commentaires : Over I have had a good experience with Hippo.

Avantages :

System has a great user interface and in easy to navigate. Easy to enter equipment data and retrieve work history on specific equipment.

Inconvénients :

We have multiple sites that we service and it is a challege linking data from one site to another.

A Great Tool, For a Great Price

Commentaires : When looking into CMMS's, I spent hours online researching the different options we had. I even had a consult with someone who worked in this field. I finally found Hippo, and loved what I saw. They have everything any other CMMS would have, but for a fraction of the cost. Given my position this was huge, it's much easier to convince a board with a four digit cost, than five or more. And again, they have all the features that the big names have as well. I don't think that we have even scratched the surface of all you can do! Their customer service was great, and they walked us through everything. Beyond that, they have been very friendly and helpful after our on-boarding period. I highly recommend Hippo CMMS and their Staff. They're a great group of people, and they have a great product.

Avantages :

Features, cost, and functionality

Inconvénients :

Learning curve (takes a bit to get it all working)

Very Good Product For The Price

Commentaires : Helps to keep focused on priorities.

Avantages :

This software gives you the ability to track and submit work orders in a very affordable and easy to use package.

Inconvénients :

Occasionally there can be a lag time with the programs servers.

Excellent Product, Reasonable Cost

Commentaires : We have identified trends and have been able to amend maintenance schedules based on those trends, very helpful in that regard.

Avantages :

It is easy to use and easy to learn to use the major functions that maintenance software is purchased for.

Inconvénients :

It has a few "quirky" features that I think may be because it is a cloud based software.

colors are similar and hard to see.

Commentaires : ok

Avantages :

it's ok it works,I have waited 7 yrs for this to be changed

Inconvénients :

In the demand work order section the color for submitted and in progress in light green and in progress is light blue, it is difficult to tell the difference because the colors are similar.