Avis clients sur Ring.io

Ring.io for our Call Center

Commentaires : [SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Avantages :

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

Inconvénients :

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Ringio Review

Commentaires : Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas.

Avantages :

Being able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on.

Inconvénients :

Really need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller.

Ringio use in Call Center

Commentaires : Glitches happen often but customer support is superior.

Avantages :

Ease of use and great customer support. Call tracking is vital to our metrics.

Inconvénients :

The text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading.

This works well if you work from home

Commentaires : This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.

Avantages :

I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.

Inconvénients :

Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.

Gets the job done

Avantages :

Ability to transfer connect and work with our crm system and also transfer calls within our company.

Inconvénients :

Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates.

Ring.Io is great!

Avantages :

It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software.

Inconvénients :

Occasionally, the system will send calls to the wrong people in the wrong order, but this is rare.

Easy to Use

Avantages :

The ease of use and the results we have see in our business

Inconvénients :

It does have its occasional hiccups, but support is on top of it.

Business Communications

Commentaires : Giving all employees the ability to call from anywhere

Avantages :

I like the fact that is it can be integrated into any CRM software for business communication worldwide. Which is critical

Inconvénients :

the function of hanging up, sometimes its delayed and then it hangs up/then dials again not giving me a chance to reconcile the call

Great for Local Presence

Avantages :

Great Ring Local feature that gives you a local area code when you call. Love the click to dial also

Inconvénients :

Sometimes calls drop, but its rare and to be expected

End of the Day Records

Commentaires : Appreciet the charts that keep a record of conencts verses calls. Tells me if the "List" I was using was effective.

Avantages :

By the end of teh day I can see how many people I connected with out of the number of calls I made. This tells me how effective the day was. I also have a recorded record of the calls so I can replay and learn from each call.

Inconvénients :

It should be easier to make calls out of the country. Maybe have that feature simply built in.

Excited to watch it develop

Avantages :

The customer service chat is generally quite responsive and they never leave me hanging. Even when an operator does not have an answer to my exact question, I can be confident that I'll hear back from someone who does know the answer soon.

Inconvénients :

The plugin itself can be somewhat finicky. Sometimes I do not have the option to end a call for some reason. Small issues like this do pop up from time to time but generally resolve themselves quickly.

Full of Robust features

Commentaires : biggest challenge I'm solving right now is being able to control what phone numbers I'm using and call quality

Avantages :

local presence is key! I like using the power dialer during sessions with my team. integration with HubSpot is also important .

Inconvénients :

all the features are performing just how I want to use it.

Not the Best, Not the Worst

Commentaires : It's not a bad program. Overall, it does its job.

Avantages :

I do like the ease with which you can explore administrative features. Being able to check recordings for each user is a big help when tracking down tickets.

Inconvénients :

It's extremely frustrating when Ring.io goes down for seemingly no reason. It feels like every other day the program glitches for no apparent reason.

Onboarding was seamless!

Avantages :

We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.

Inconvénients :

The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!

Smooth Sailing and No Problems

Commentaires : Ring.io has been awesome and customer service has been outstanding.

Avantages :

Calls through my cell phone and easy interface on the computer.

Inconvénients :

Need the ability to have more voicemail drops available.

Ring IO - The Answer!

Commentaires : I found this system useful right off the bat and it was very easy to understand and implement. Tracking the call recordings, texts and any income calls right to our CRM saves tons of time tracking follow-up progress for us all!

Avantages :

I love that the system will forward my incoming calls to my cellphone when I'm away from my desk. It is also nice to see past texts, emails and notes in candidate files in the small pop-up extension box. Plus I can text from that same box!

Inconvénients :

I wish there was a better alert system for letting you know you have a reply to a text.

Click to dial from SFDC

Avantages :

Local area codes and click to dial fuctionality for any #

Inconvénients :

you have to make a new call everytime instead of a session

There is no phone app

Commentaires : Fix it or we’re leaving too.

Avantages :

Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.

Inconvénients :

They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.

Would not recommend this

Commentaires : We switched our business to Ringio and have been disappointed. They advertise that they integrate to highrise CRM but it seldom works or recognizes calls. Phone works when it wants and has many issues. I wish we have never switched to this company. We even purchased our IP phones from them to avoid having issues and it is still VERY BUGGY. AVOID THIS ISH WE COULD HAVE.

Inconvénients :

Apps don't work, drops calls, fails very buggy