Good Service Provider, but improvements are needed

Publié le 16/11/2018
Utilisateur vérifié
Customer Service / Office Manager
Vente en gros, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Avantages: It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Inconvénients: There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Fast, easy and reliable EDI solution! I love it!

Publié le 21/06/2018
Melissa W.
President
Meubles, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The greatest benefit to utilizing DI Central as my EDI provider is the ease of use, and their reliability. I have found the customer support team to be prompt with the response when needed!
I have never experienced any down time or missed transmissions with DI Central. They are an outstanding EDI provider!

Avantages: I love the ease of use the most about the DI Central software. We haven't experienced any down time utilizing DI Central. It is very reliable and consistent!

Inconvénients: Does DI Central have integration with Quick Books capabilities. That would be an asset! I would like to see more integratoin with my internal programs so that the processing of orders could be more seemless.

Good but can be great

Publié le 16/11/2018
Mark R.
Project Manager
Biens de consommation, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good, I would recommend. On the topic of customer service, we used to be able to call customer service, request a specific person that is familiar with our business and setup, and work with them. It seems DiCentral has become extremely rigid about first creating tickets. When we are in our most pressing needs for answers ASAP, this is not always feasible.

Avantages: Dated but very straightforward. It feels almost like using WIndows 95, so that's good from a concept of less is more.

Inconvénients: Lack of automation. By that I mean pre-filling fields and automating emails etc. can be better. Customer Support is ok. Specifically, it'd be helpful to have an email alert option for only 850s. I get email alerts for every inbox update right now, which is way too much. I just need 850s and I would imagine there are tons of vendors that would appreciate that as well.

Overall it's a pretty good solution for businesses that do a lot of EDI transactions

Publié le 25/06/2018
Rivka S.
Sales VP
Vente en gros, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When it works as planned it saves me a lot of time!!!!

Avantages: Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Inconvénients: For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Brilliant. The support team is enormously helpful, understanding, and flexible.

Publié le 19/06/2018
Sathish kumar N.
Business Analyst
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Does not applies

Avantages: It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees

Inconvénients: Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Once I was aquianted with Di Central it was easier to use.

Publié le 18/06/2018
Leslie S.
Customer Service Manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It allows me on a daily bases to provide my parters with the info they require to send orders, receive Shipment notifications and ultimately receive our goods in fast and more accurate.

Avantages: It covers a wide variety of functions - each partner we have uses some different functions. Compatibility with all of our partners help. Customer Service is very knowledgeble and their follow up it top notch!

Inconvénients: Not all feature cover every vriable. ex: when doing a 856 ASN - Pallets - it is hard for our company as we put many different items in a box and the quantity changes.....

Moderate satisfication, sometimes when needed help, not necessary getting it right away.

Publié le 21/06/2018
Jeffrey L.
Operation Manager
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: it's EDI, save us a lot of time, and allow us to deal with customers that requires us to have EDI ready with them.

Avantages: Simple enough to use, we use most of the EDI 850/856/810/846 for our order fulfillment. mostly on the back end. rarely we have to login Dicentral for anything specific.

Inconvénients: the transaction is pretty troublefree once all data exchange are setup, but does come in a price, and sometimes, lost track of the usage without upgrading to a better package within the dicentral plan, it could get very expensive.

EDI Automotive Aftermarket EDI

Publié le 25/04/2019
Vincent L.
ERP Manager
Automobile, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We use two DiCentral Products: Base2 and DiIntegrator. DiIntegrator is by far the more user friendly tool. good visibility to EDI data, and easy imports and exports to/from our ERP system.

Inconvénients: The Base2 product is really good for repetitive manufacturing when the customer is an OEM. However, initial customer set up is cumbersome. Mistakes are difficult to correct. However, once up and running, the software is very reliable.

The Best!

Publié le 04/12/2018
Katie S.
Vice President of Marketing
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Inconvénients: Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Réponse de l'éditeur

envoyé par DiCentral le 02/01/2019

Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team.

Warehouse Manager

Publié le 27/11/2018
Piyush C.
Warehouse Manager
Cosmétiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Supply to retail chain stores,Its good for small stores supply chain ,We need solution for Distribution level like national distributor where we also ship items on Pallets and on truck loads.

Avantages: Has lots of features with accuracy in compare to manual processing ,so love it .

Inconvénients: Packing slip creation for small and big orders ,Duplicate items in same Packing slip is not allowed .Having hard time for Big shipment like pallet size or truck load orders.

EDI Clorox Review

Publié le 28/11/2018
Wilberto R.
IT Specialist
Biens de consommation, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Right now we are receiving and sending invoice and sales orders from our major vendors like Walmart, Sams, Walgreens, Costco, etc. With this service the process has been automated and there is very little intervention by a user and we also comply with the requirements of this vendors to use an EDI environment.

Avantages: Is easy to enter the website and follow up the invoice or sales orders from our vendors.

Inconvénients: Until now nothing as far the solution meets what our company needs

So far our experience has been very good.

Publié le 18/06/2018
Penny C.
Accounting Specialist
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We receive our order from our customers much quicker then sending by fax.

Avantages: We like the availability of the system. When you do maintenance you do not interrupt our business. The features/functionality are also good.

Inconvénients: For the most part it is easy to use but when you are looking for a specific item you have to look through each quarter, why not be able to just search everything to make it easier and less time consuming.

Very satisfied with the software.

Publié le 25/06/2018
Ana R.
Sales and Logistics Assistant
Entreposage, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I receive PO's and I'm able to send invoices at the same portal.

Avantages: Very easy to work with. I receive PO's at least twice a week and invoice them very easy. Also is easy to create invoices of PO's created at the stores, not received at the portal.

Inconvénients: I don't have any complains. This is a very ease software to work with. Soon we will receive Walgreens PO's, an easier way to confirm and invoice their orders.

Overall good service.

Publié le 21/06/2018
Grace H.
MIS Coordinator
Vente en gros, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We do not need a EDI department to integrate or change frequently to meet the changes from our trading partners.

Avantages: User friendly and it's web service. You could use it anywhere with internet. No need for third party software to install for use.

Inconvénients: Sometimes the internet is slow so that the ASN labels are printing slower. If the interface can be designed more easily to read and find...that will be batter

Simple and Effective

Publié le 16/11/2018
Karen P.
Account Administrator
Bijoux et produits de luxe, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: All we need is a basic EDI translator, nothing fancy or integrated with other software, with simple interfaces and minimal expense, and that's what DI Central provides.

Avantages: Basic EDI translator, isn't intrusive, easy to connect with plenty of existing clients.

Inconvénients: It's sometimes difficult to communicate with the customer service reps and that makes fixing problems take longer than necessary.

Good EDI Partners

Publié le 05/01/2018
Michael P.
Business Systems Manager
51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Allowed us to integrate our EDI products into our ERP system with customers that require it.

Avantages: Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Inconvénients: Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

Easy to use solution

Publié le 19/06/2018
Lindsay C.
SR Key Accounts Manager
Vente au détail, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Fast order import

Avantages: Having the software directly connected with our ERP system and the ease of use when importing and exporting daily transactions.

Inconvénients: We've had multiple issues recently and the rate in which the issue are being resolved is slow. In our world issues need to be corrected the same day, or the day after at the latest.

Review as vendor receiving data from customer

Publié le 16/11/2018
Utilisateur vérifié
Analyste - programmeur
Produits chimiques, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We receive regulary maintenance notification, with scheduled mainteance outside of regular operation hour, which is good to keep system up to date without making process down.

Inconvénients: It would be good to be able to specify that if the maintenance is not in a specific range of time, that we don't wan't those notifications.

good services

Publié le 19/06/2018
Jennifer J.
account payable clerk
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: All services in a same place Is perfect for us and the price are not expensive so all is good. When you call for information we are very satisfy.

Inconvénients: nothing I think all it's ok we never have problem with that software we received the information. But when the new year start we don't received the invoices but now it's ok.

We use DI Central Daily and seems to work fine for our customer interactions

Publié le 18/06/2018
Jim K.
Senior Sales Management
Impression, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
2 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Perfect itemized billing.

Avantages: I am a daily user of DI Central and the biggest pro is it allows you to stay logged in all day without re-entering log-in and passwords.

Inconvénients: I hate the slow pop-ups and double reminders, not sure why Microsoft security won't allow the pop-ups to happen without always going into a protective mode.

Easy to Use

Publié le 20/11/2018
Gretchen A.
Executive Sales Administartor
Produits chimiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easily meets the needs of our customers and easy to use. You do not need to know much about EDI to use this product. Very user friendly.

Inconvénients: Would like to be able to view the full EDI data. I feel limited not being able to see the raw data received. I am only able to see the translated information.

GREAT SYSTEM. EASY TO NAVIGATE. GREAT PRICEPOINT.

Publié le 21/06/2018
Jessica F.
OPERATIONS MANAGER
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: THE SYSTEM IS GREAT FOR USERS WHOM HAVE NEVER WORKED WITH EDI BEFORE. IT IS VERY USER FRIENDLY AND EASY TO NAVIGATE

Inconvénients: THERE ARE REALLY NO CONS TO THIS SOFTWARE AS OF YET THAT I COULD FIND. OCCASSIONALLY THERE ARE SOME ISSUES THAT NEED TO BE TROUBLESHOOTED BUT CUSTOMER SERVICE IS REALIABLE AND FAST

I Recommend

Publié le 19/12/2017
Juan pablo P.
CIO
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Ease of use and the web functionality which give us the chance to use it in all our locations, we can also manage all accounts in a very easy way

Inconvénients: Bundling ASN could be improved and a tailored pick up list based on different criteria could be added so handling a pick and pack process would be easier

Positive Feedback

Publié le 16/11/2018
Ricardo R.
EDI Supplier Net Analyst
Vente en gros, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: * Excellent for to view/manage incoming documents (850's, 860's, etc.)
* Able to filter documents for faster read/move/delete
* Option for Manual File Upload
* Fast service when help is needed

Inconvénients: No flaws so far, I've had an excellent experience with the interface and platform.

We love it!

Publié le 18/06/2018
Steve D.
Operation Mgr
Machines, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am a first time user of this software and is definitely making things easier to do.

Avantages: We like everything about this software. Very easy to navigate, useful for all types of businesses. The features and functionality of this software is top quality and great valve for your money.

Inconvénients: There is not one least thing I can say about this software. They've put a lot of time and effort in creating a unique tool and is definitely recognized by all users.