Avis clients sur OrderWise

A fully featured ERP solution that just keeps growing

Commentaires : Overall, we have had a positive experience with the software. It has allowed us to modify our internal processes to suit ours and our customers' needs whilst adapting with those changes easily and without large costs.

Avantages :

The software is easy to implement and Wise Software provide you with access to a full team and dedicated contact to help with migrating data from your existing system to OrderWise which helps to minimise issues. Once setup the software is intuitive to use and provides a high level of customisation on the data that you see in the grids and on the data entry screens. Their technical support is among the best in the industry with each member of staff having to undergo a 6-month training program and multiple tests before they take any calls. This means that when you talk to them, they fully understand every inch of the software and can quickly work with you to resolve any issues or guide you on the best way to achieve something.

Inconvénients :

There really is not much to dislike about OrderWise, I guess the only real thing that I think could be improved is that monthly software updates should be provided on all support packages.

Next Level Software

Commentaires : OrderWise has enabled Rock Fall Safety Boots to take the next step in our growth strategy. We went live with OrderWise in January 2018, opting to take all relevant modules including Accounts, CRM and Business Intelligence. We quickly added the B2B Portal to our subscription which is a huge USP for us as a business. The most impressive thing about OrderWise is their ability to keep moving forward, a vision that is very much aligned with ours. We have seen several key developments happen that have directly benefited our business in a short space of time. Our customers have seen transformational change in our service capabilities. Without hesitation we recommend OrderWise to stockholding businesses.

Avantages :

Forward thinking company All in one business management system Adaptable Modular Quick support response times

Inconvénients :

I don't see any cons with OrderWise, compared to the system we moved from everything has been better in every area.

Avoid this software not a lifetime software not suitable for multi channel

Commentaires : AVOID AT ALL COSTSWas sold the dream but had nothing but a nightmare Having paid over 100k for a "Bespoke Scalable Multi-Channel eCommerce Integration" I was expecting to have a working WMS ,I have had nothing but issues since I integrated the system,If you are selling on multiple platforms like eBay and Amazon this is NOT the software for youThe ecommerce sessions are full of bugs, I sell on eBay and I have still not had a working Integration Since April so almost a Year .I had paid for Etsy and this was later advised they couldn't integrate, MANO MANO - No API integrationEXTRA CHARGES - EVERYTHING IS CHARGABLEWhatever you need will be bespoke to your business and will need development at a cost. I have paid for some of this and still have issuesWhen a new sales channel brings out a NEW APi they react to it slow then say its the channels fault ,Then ask for money as its bespoke developmentTo use this you will definitely need a support package which is 12k a year ( I will go into further detail about this ) Having paid over 100k you would expect to be able to use with most sales channels, WRONGAny new channels you will need to pay a "development" fee and if you do pay they will try get it up and working for 6 monthsSUPPORT - Don’t get scammed into thinking this is a lifetime software - the salesman convinces you it is but actually you’ll need to pay for support every year.12k Per year

Avantages :

The reporting part was ok if you knew what you were looking for

Inconvénients :

Hard to use ,overcomplicates things not user friendly ,bugs,doesnt integrate easily with other apps

Powerful but Complicated, Pricing structure Needs work.

Commentaires : Generally a strong process driven system with lots of options for most cases. Sometimes overly complicated and not very intuitive. Support is slow and lacklustre, often requiring further involvement by other departments that dont communicate well or in good time back to the customer.

Avantages :

Very powerful inventory and warehousing, dispatch and sales order processing system. Can be configured to your needs.

Inconvénients :

Is very complex and requires a lot of setup to function at its best. Also not a cloud based system, our case uses remote desktop setup to use accross multiple locations, added expense and points of faliure. Lots of add ons / extra modules required to make full use of, some of which are incredibly costly and require paid setup by orderwise. Support not available 24 7 so difficult to get support when running a 24 7 operation or over weekends. Retail integration is available but again expensive and not as functional as others, but others require orderwise extras and setup to work.

Revolutionised our business

Commentaires : The OrderWise team have been amazing. The sales team, training team, go live team and now our account manager have always been so knowledgeable, accommodating and really friendly. The effort they've all put into to knowing our business and working with us has been fantastic.

Avantages :

OW has the ability to allow the business to grow and the software will grow with us. There are so many functions that make the business more efficient now but the possibilities look endless for having software that will work with our business rather than the business work with the software.

Inconvénients :

I appreciate that there needs to be a cost involved for development but there were some requests made where I thought that the function should either be included or the cost was steep for a minor change.

Order-unwisely

Commentaires : Dreadful

Avantages :

Pick and pack was efficient which was pleasing

Inconvénients :

OrderWise, or Order-unwisely as our team now refer to it, appeared to offer our business an ERP solution to nearly every eventuality in a very slick sales process lead by [SENSITIVE CONTENT] . For an £80k investment you would expect the system to match our requirements. We are an omnichannel, multicurrency online retailer, and to have an ERP that integrates with every sales channel, provides inventory and order management, and then reconciles to the accounts package sounded too good to be true! And it now appears that this was exactly the case. As part of a five solutions shortlist, which included three demos from [SENSITIVE CONTENT] , we chose OrderWise in June 2021 as you offered such a complete solution and the support to successfully migrate and implement the system. However, [SENSITIVE CONTENT] overpromised and ultimately the software and team underdelivered. The list of issues with Orderwise goes on, but we don't have all day, all of which I've shared in a letter of complaint to their [SENSITIVE CONTENT] over 7 weeks ago and received no response which sums it all up, they take no care or consideration for their customers. My advice look elsewhere!

Rubbish Customer Service - Yearly Support Gets Increasingly Expensive

Commentaires : I do not recommend them.
Don't get tied in and sold the 'you pay one amount ' pitch.
All their sales guys seem pretty good, but you never deal with them again.

Avantages :

Difficult to say at the moment with the ever increasing costs. They have quite a lot of integration options - so long as you are willing to pay.

Inconvénients :

Anything you need updating, changing, integrating needs a minimum of £350, all the way up to £10k+vat. Whatever they integrate that is wrong/doesn't work incurs a further development charge, again £350+vat. Nobody is responsible for what goes on. Staff in 'Customer Relations' and 'Client Management' have a total disregard for your business, they couldn't care less. Rude, abrupt and I think don't have a lot of time to deal with you properly. The reports are pretty rubbish and you have to pay for any specific report, again £350+vat per report. If you get it and the setup is wrong, they will charge you again. Prices increase all the time and seem to be made up in a lot of cases. Not easy to use - all new staff will require additional training from Orderwise or from a member of your staff so allow for extra training time. The sales pitch is 'you only buy it once and it is for life', no you have to have support and pay for it because things often go wrong. We have orders that cannot be deleted from the system and nobody knows why.

OrderWise

Commentaires : We've had a very positive experience with OrderWise and have confidence that the platform can cope with growth ahead. There is a lot of development into new functionality and updates are monthly.

Avantages :

We've been with OrderWise for just over four years now. At the time the move was a significant cost for us but it has really helped transform our business We've processed ~200,000 orders using OrderWise in this time. The vast improvements in efficiency that have been possible have hugely helped all aspects of what we do from purchasing, warehousing, picking and packing etc. We are entirely paperless for all pick/pack operations and have no despatch errors. We have total traceability of everything. Reporting is powerful and offers useful insights that can easily be actioned which is the key part of any reporting. Data additions and changes are easy to make in bulk through imports which we make use of daily. The system is modular and extremely configurable to suit individual needs. It has a vast amount of functionality and we don't yet use all of it. Different staff can have the appearance and functionality controlled/personalised to suit their role. We have it integrated with our website, eBay and Amazon. We will be moving our websites to OrderWise built ones in the near future to achieve an even higher level of integration. Support really is excellent - far above and beyond anything we've had from any other software/web service.

Inconvénients :

There is a huge array of functionality (which is a great thing) but it does take time to learn the best processes. OrderWise do provide training as standard and offer on-site training. Being module-based it can be learnt in stages. Make use of their excellent support. It doesn't look as slick as some other web-based ERP systems but for functionality and value for money it was superior to anything else we investigated.

Highly avoid - diabolical service - must read!

Inconvénients :

Highly Avoid! They will do absolutely anything to get you onboard and sign onto their system including LIE to you. 1. Lied about taking care of our data files, then it came as a massive surprise that they're not prepared or willing to take care of any data and provide even though this catalog of data was readily available from the e-commerce system we are using. 2. Massively misinformed about training and teaching - they assured us that they will take care of teaching us practically within the warehouse once the system is ready and going so that we can use OrderWise within our warehouse. Turns out, they sold us training which is a classroom-style layout teaching which is NOT practical at all! This cost us a bizarre £4000 and £1000+ in expenses alone. Be extremely careful with choosing OrderWise, once you bring up feedback + complaints - nothing matters because you've signed on the dotted line and they will slap you with dates, times, and the fine print without any mercy. ABSOLUTE LIARS. Currently, we're stuck in a massive warehouse trying to shift out 500+ orders without any system. You do not want to be that company. Trust me.

Automate your core business processes

Commentaires : Great company to deal with and the interactions have been positive throughout over the last 7 years.

Avantages :

Great software that helps run our business and drives automation into core businesses processes. It has many great features and is constantly evolving. It offers a lot of flexibility to tie in with your business and allows many customisations. And if a a feature or functionality is missing, you can usually get it developed for a reasonable cost. There are also great reporting features and dashboards built in. Exporting and importing data is easy too. Support and account management is very responsive and helpful. Overall, it's a great and affordable business management software for SMEs covering most business functions.

Inconvénients :

Not many. There is no true cloud version (at present) and views cannot be fully customised (e.g. a Sales Order form), which at times can be a bit overwhelming looking at a form which has many more fields than you need.

Fabulous systems, support and development

Commentaires : Excellent.

Avantages :

We've been with OrderWise for many years. They provide extraordinarily capable systems and excellent customer service. The company's very well organised and the staff courteous, well trained and professional. Good development and enhancements come along regularly, including engaging with customer feedback, without compromising core functionality and well planned, long term business strategy. That reads rather 'corporate-speak', but nevertheless, it's for real!

Inconvénients :

Nothing comes to mind. Saying it's not perfect is true, but seems rather meaningless. I'm pragmatic with software and one never gets the perfect fit. Never all the functions, completely intuitive or all enhancements arriving the day before you need them. With that in mind, I'd say OrderWise is the best fit for us, in many, many, ways.

Orderwise runs our business

Commentaires : We have taken the time to automate as much as possible and have saved ourselves up to 4 members of staff (2 warehouse and 2 office). We can now expand with our current setup knowing that the scaling using Orderwise will be very easy and not increase overheads much at all.

Avantages :

Coming from a system that we "rented" every year it was refreshing to be able to "buy" Orderwise as an initial outlay with just an ongoing annual support cost. We use the majority of modules available and have found it invaluable in our day to day business.

Inconvénients :

Cost is always a sticking point as no-one wants to pay much - but the costs are fairly reasonable and for each module you get a huge amount of functionality - the problem is you always want more and its so easy to trial new modules to see the benefit to the business that you cant help but want them all!

Over priced, Unhelpful and 0 regard for customers. Hook you in and fleece you

Commentaires : Good software terrible company to deal with, no regard for customers

Avantages :

its based on SQL and you can access the data

Inconvénients :

The support and attitude of the company from the top down. I emailed the MD and requested a call back over 6 months ago and still waiting

OrderWise Transformation

Commentaires : Improved efficiency through the whole of my business, very customer and user friendly regarding stock availability, back orders, status of individual accounts, reporting is amazing.

Avantages :

Ease of use, Best support team i have experienced, always developing more useful features, affordable.

Inconvénients :

I love everything about this software and to date i have found no downsides

OrderWise ERP

Commentaires : Customer Support is excellent and fast. Having OrderWise running the back end of our business has given me the confidence and time to focus on the front end.

Avantages :

OrderWise has allowed us to integrate accounting, inventory and manufacturing in a single platform. It comes with powerful reporting and once you get used to the grid system, is very easy to use.

Inconvénients :

Cost per license is quite high and at the time of writing, the manufacturing pipeline is not capable of separating WIP from different departments.

Great customisation

Avantages :

The options for customisation within the software are great, it took us a while, but we have gradually managed to tailor the software to suit our needs. Also the ability to create new reports (with knowledge of SQL) is fantastic to be able to add reports for almost anything you need

Inconvénients :

Some areas of the software are quite inflexible, and not very forgiving if a mistake is made. Technically this can be quite useful for traceability reasons, however, if there are many adjustments made to stock it can make batch trace reports quite complicated to look at.

Orderwise Review

Commentaires : I have worked at two separate businesses with OrderWise and used it for over 4 years. With my experience it does work much better and is more in depth than others.

Avantages :

I enjoy the multitude of features to use and the traceability involved with the manufacturing side of the business. It is particularly user friendly and the customer services are usually absolutely spot on.

Inconvénients :

I feel like some of the licenses and extra features are particularly expensive with the initial cost of implementing the software.

Orderwise overall is a good bit of software with alot of functions.

Commentaires : saved us alot of time and sync with all our online platforms keep our stock spot on.

Avantages :

Does what you want it to do and does it well. Once everything has been setup correctly it has saved us alot of time. It works without a online shops as well as a on-site shop.

Inconvénients :

Not such a con but i 100% suggest it, make sure you do alot of prep. work before going live.. test test test test.. Training could of been better.

All in One

Commentaires : OrderWise are good at communication and their after care is second to none.

Avantages :

OrderWise is an excellent package for consolidating all of your business management needs into one connected system. Easy to use and intuitive especially their WMS devices and Android App.

Inconvénients :

Speed of some modules as you get more and more data can be slightly drawn out.

OrderWise

Commentaires : Support is quick and responsive, but development can often take over six months.

Avantages :

Good for small businesses with a flexible interface.

Inconvénients :

Some developments such as courier integrations have different mappings and limited features implemented which then make it difficult to use them together with other couriers.

Well thought through

Commentaires : We have been using orderwise for as long as I can remember now and is instrumental in our day to day operations. Would recomend

Avantages :

The system seems to do everything you can think of. The support are very quick to respond and knowledgeable.

Inconvénients :

Expensive for a small company with licenses per user & HHT's

Excellent product

Commentaires : Orderwise are outstanding company with quality from day one

Avantages :

The software is is to use - feature heavy everything intergrates together

Inconvénients :

Can’t fault the software just wish I had more time to explore some of the features

Calder Masonry

Avantages :

Keeping track of orders and stock data Reporting

Inconvénients :

Difficult to remove remnants of old orders from the system and difficult to stock take in our industry

A fairly simple system value for money system

Commentaires : We have been using Orderwise for over a year now and generally it serves its purpose well. The stock management features work well and the manufacturing system is quite good. The system is perhaps a little let down by the sales part where at times it is overly complex and hard to use. The biggest frustration is the lack of API and interfaces meaning that intergration to other systems. If you are looking for a middle level stock system, and a basic sales system it will serve your purpose well.

Avantages :

Cheap, simple, good stock management

Inconvénients :

Sales system little lacking