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Logiciel à la demande pour faciliter la prestation de services et la collaboration pour le développement de produits. Inclut la gestion de la rétroaction des clients et plus
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User review with one year of use
Commentaires : In general terms, it saves work by having two important functionalities in the same software.
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
A project management solution
Commentaires : From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Using as a service desk but unfortunately not the most ideal
There is automated timesheet tracking for each tickets.
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives envisagées : Jira
Review of about a leading management software
Commentaires : In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
Simplify Your Work with OneDesk's All-in-One Platform
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
A complete project management software
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
The interface is a little complex to navigate.
An easy software to work with
Commentaires : I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.
With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.
I haven't used onedesk for a long time and haven't experienced any issue within that time.
Good solution to combine voice of the customer with product management
Commentaires : It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
For a first-time user of the product, I thought support was excellent