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En savoir plus sur ACTIVENet

Des associations chrétiennes aux parcs et centres de loisirs, le logiciel de gestion des adhésions ACTIVE NET est conçu pour gérer et développer la communauté.

En savoir plus sur ACTIVENet

Avantages :

Customer support is great and once you understand the program, it feels more user friendly.

Inconvénients :

Too bad because there are many many parts of Activenet I really liked, and really miss.

ACTIVENet - Notes

Note moyenne

Facilité d'utilisation
3,6
Service client
3,8
Fonctionnalités
3,9
Rapport qualité-prix
3,7

Probabilité de recommander le produit

7,1/10

ACTIVENet a reçu une note globale de 3,9 étoiles sur 5 d'après 80 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (80)

Chelsea
Chelsea
Program Director (É.-U.)
Utilisateur LinkedIn vérifié
Services et installations de loisirs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Active Net from YMCA program director

5,0 il y a 6 ans

Commentaires : It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Avantages :

I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Inconvénients :

There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Réponse de l'équipe de ACTIVE Network

il y a 6 ans

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

Chris
CFO (Canada)
Musique, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love ActiveNet!

4,0 il y a 3 mois

Avantages :

We love the flexibility of ActiveNet. It has many, many great features and allows us to really tailor build courses and private lessons that we need. The newer online customer interface allowing registrations online, the online calendar, and online donations are all very user friendly and attractive. We have pivoted toward directing people straight to ActiveNet online rather than maintaining too much of this information on our own website. We also rely on ActiveNet to process our teacher payroll and this integration is critical to us.

Inconvénients :

We love that ActiveNet is aggressively trying to improve, and we understand that they have to prioritize improving features that benefit the most users. However, there are some critical flaws in some of the software programming that really need addressing, particularly around Payroll and payment acceptance. These need to be modernized and a full review of the logic of the software and functionality.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Administration publique, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Terrible service

2,0 le mois dernier Nouveau

Avantages :

Easy to use for the most part. From the end user standpoint it's a breeze.

Inconvénients :

The reports are very limiting. And the service is horrific. I can't tell you how many times we have reached out to customer service just to set up a credit card reader or to resolve an issue of a missing check and we get no response AT ALL or a very delayed response. In what world is that acceptable? Find another system, these folks are not where it's at.

Kacy
Program Coordinator (É.-U.)
Organisme social ou civique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software for Parks and Recreation administration!

5,0 il y a 3 mois

Commentaires : Overall, ActiveNet has been very helpful with how we run our programming on the administrative end of things! Highly recommend.

Avantages :

ActiveNet is relatively user friendly and easy to use once you get it set-up in a way that will work for your needs. I like how streamlined it is to cancel and refund a rental reservation or an activity registration. I also like how easy it is to produce registrations - you can customize based on what you want to include. Lots of options.

Inconvénients :

I don't like the templates for the reports - specifically for rosters and attendance sheets. I wish there was a way to customize them more so they wouldn't include information that is not relevant and so that we could stretch out the columns so email addresses were all on one line.

Kerrie
Management System Analyst Supervisor (É.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SPR Review

4,0 il y a 2 mois

Commentaires : Overall the product has a wide range of services and works well. There are needs that emerge with our changing customer base that would be great if we could more easily address (ie the signing up/sitting on multiple activities supply and demand issue).

Avantages :

We like the wide range of modules available in the system.

Inconvénients :

Reporting had to pay more to access more granular and/or information that needed to be scrubbed/manipulated. Some functions are broken and then reside with their Dev team. We continue to push items online, but need more configuration opportunities to do so.

Becky
Business System Analyst (É.-U.)
Administration publique, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

10 years of Successful work together!

4,0 il y a 3 mois

Commentaires : Overall, our experience has been a Successful one. We have been her for 10 years now so that in and of itself speaks volumes. We have been able to grow, change leadership, and even weather a pandemic without passing those struggles on to our customers.

Avantages :

Specialized modules for Memberships. Other products we have looked at seem to treat memberships like activities and they function quite differently too. The Connect App for Camp and Child Watch. It has been an amazing tool that has allowed staff to be more mobile both geographical with remote sites for camps and within their workspaces by untethering with the tablet.

Inconvénients :

Pricing, every new development is an additional cost. Support Hours of Availability, we are on the west side of the country and as a result our facilities are open hours after support closes. Reports are a constant struggle. Canned reports only return about 70-80% of what we need. We either end up pulling multiple reports and piecing them together in Excel or I end up trying to build custom reports in insights (even though not all the data points are available there either) to pull the data we need. The I have to go and make sure that all users who need it are able to access it.

Michelle
Business Coordinator (Canada)
Services et installations de loisirs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long-time User

3,0 il y a 2 mois

Commentaires : It is mixed. Updates are being made constantly and we sometimes discover new features that are a big improvement. However, since we have been using the software a long time, those enhancements are too late and we've since found workarounds.

Avantages :

Being able to customize the software to our specific needs is very helpful.

Inconvénients :

The financial reporting is difficult to understand and customize to produce the reports we need.

Lin
Manager (É.-U.)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Comprehensive but complicated

4,0 il y a 3 mois

Commentaires : ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features.

Avantages :

A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive.

Inconvénients :

ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules.

Melissa
Recreation Services Assistant (Canada)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It's a Pretty Option Overall

4,0 il y a 3 mois

Commentaires : Overall, I've been very happy with activenet, especially with customer service. I have been in regular contact with the support team over the last 5 years and have had an exceptional experience every single time. The team doesn't stop until they can find you a solution, or at least an answer.

Avantages :

I like how customizable it is and how far ActiveNet has come with respect to the CUI as well as the AUI. It's become more functional over time. It's highlight is it allows for ease of program setup, delivery, and registration.

Inconvénients :

I don't like the process in which upgrades/updates are received and potentially reviewed. I have a request for a very important update for our company that has been overlooked as larger institutions and companies likely don't need to use the specified function. The lack of update impacts our processes such that we require to keep track of thousands of paper copies which is absolutely archaic and waste of time.

Timothy
Recreation Program Supervisor (É.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ActiveNet for Parks and Recreation

4,0 il y a 3 mois

Avantages :

ActiveNet is a robust recreation management software. We primarily use this product for registration management, facility management and membership management.

Inconvénients :

There are some limitation to the software when using specific features. My main challenge is the limitations that FlexReg has compared to their standard Registration platform.

Helen
Aquatic Co-ordinator (Canada)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

4,0 il y a 6 ans

Avantages :

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Inconvénients :

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Réponse de l'équipe de ACTIVE Network

il y a 6 ans

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

Sylvina
Program Coordinator (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

5,0 il y a 7 ans

Avantages :

What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Inconvénients :

Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Réponse de l'équipe de ACTIVE Network

il y a 7 ans

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

luis
rec specialist (É.-U.)
Relations gouvernementales, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Simple review

3,0 il y a 3 mois

Avantages :

The program can be modified to fit your company style.

Inconvénients :

Sometimes, you will need to go to various location just to get a function to work property.

Tyanna
Graduate Assistant (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ActiveNet is Great

4,0 il y a 3 mois

Avantages :

I like ActiveNet because it makes it easy for my facility to check members and rent out equipment. We can customize the program to our facility which makes it easy as well.

Inconvénients :

The only thing I don’t like about ActiveNet is the number of times we have to verify who we are when logging in.

Tyndan
Recreation Coordinator (É.-U.)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Active is Active!

5,0 il y a 3 mois

Avantages :

They are active in implementing new features that help out the end user which in turns helps us. New updates consistently that run smoothly like they didn't even happen.

Inconvénients :

No Color codes. Kind of bland in that aspect. Just dull on the eyes.

Kristin
Assistant Director (É.-U.)
Services et installations de loisirs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Recreation Department User

5,0 il y a 6 ans

Avantages :

Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go.

Inconvénients :

Learning curve to use, many steps to complete each function.

Réponse de l'équipe de ACTIVE Network

il y a 6 ans

Thank you Kristen for taking the time to give us your feedback!

Emily
Administrative Assistant (É.-U.)
Organisme social ou civique, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Small City Usefulness

4,0 il y a 3 mois

Commentaires : We had a really intensive set up and training process with our Active Net representative, so we weren't totally on our own.

Avantages :

We like that it integrates many different city functions into one overall platform for all employees to use. We can also limit functions for certain employees to maintain simplicity.

Inconvénients :

As with any new platform, it can be tough to learn the most efficient ways to navigate through the platform. We also had to build every component from scratch.

lori
csr (É.-U.)
Services et installations de loisirs, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Daily user for my Job

5,0 il y a 3 ans

Commentaires : I've used Active Net for three years and it was very easy to learn and help customers with.

Avantages :

The features that makes it easy to use are the different categories that are clear and easy to use.

Inconvénients :

I think that when updates are going to happen they could be described better and more thoroughly.

Felisha
Park Manager (É.-U.)
Services et installations de loisirs, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Still working out kinks

4,0 il y a 4 ans

Commentaires : I like it and will continue to work out the kinks!

Avantages :

It has multiple capabilities that allows maximum options with organization.

Inconvénients :

It can glitch or delay after modification or change/updates.

Jeff
Webmaster/Director of Communications (É.-U.)
Sports, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

We have been looking for an all around management system and finally found one.

5,0 il y a 7 ans

Commentaires : We are a sport organization with a large membership and have been looking for a management system to assist in the everyday registrations, membership accounts and billing. It is helping us streamline.

Avantages :

We have used several different management systems and finally found one we can settle down with. The staff have been easy to work with and go out of their way to assist with any issue we have needed. Set up was relatively easy considering the functionality of the software.

Inconvénients :

Although the Active program is so all encompassing it can be a struggle learning the system to get the most out of it that we expect.

Réponse de l'équipe de ACTIVE Network

il y a 6 ans

Thank you Jeff for taking the time to review Active Net! We really appreciate the 5 stars!

Samuel
Event Attendant (É.-U.)
Bibliothèques, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

ActiveNet is a net positive

5,0 il y a 3 mois

Avantages :

Learning and using ACTIVENet is simple and user-friendly.

Inconvénients :

It would be nice if you could reduce the amount of irrelevant features you see in the menus, but it is not overly distracting.

Mark
Web Developer (Singapour)
Enseignement primaire et secondaire, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Active network review

3,0 il y a 6 ans

Avantages :

1. The system is reliable in term of network security. 2. Can handle a large volume of concurrent registration. 3. Back-in system is easy to use.

Inconvénients :

1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system. 2. Can't handle complex registration system.

Kyle
Kyle
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

ACTIVE Net Review

4,0 il y a 8 ans

Commentaires : It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis.

Réponse de l'équipe de ACTIVE Network

il y a 8 ans

Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out!

Dan
Administration publique
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

ActiveNet Review

3,0 il y a 9 ans

Avantages :

Organized program that is easy to read. I use it more during the summer season here than in winter.

Inconvénients :

if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.

Deepa
Enseignement supérieur
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

CHIEF TECHNOLOGY OFFICER

4,0 il y a 9 ans

Avantages :

Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Inconvénients :

Expensive, no international support, inadequate tech notes and application engineering not there.