Avis clients sur AdvancedMD EHR

AdvancedMD is good

Commentaires : Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Avantages :

Working in AdvancedMD is good and it's user friendly.

Inconvénients :

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Highly Customizable EHR

Commentaires : I really like the software and the providers I work with do too. It just takes time to ramp up.

Avantages :

I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized.

Inconvénients :

Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing.

Large practices; Do not waste your time

Commentaires : I wanted to enroll on electronic billing via practice fusion but the communication between the programs is not two way . PF does not push schedule into advance , you will need to manually do so.

Avantages :

This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .

Inconvénients :

The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .

My review

Commentaires : Very good

Avantages :

That it can be customized -- to a point -- to my practice.

Inconvénients :

Many things can not be added or changed unless done through the company -- and if it is not on their list of changes it may never happen. It is also not as intuitive to use as one would hope.

Great software

Commentaires : Love it!

Avantages :

AdvancedMD is very user friendly with all the bells and whistles.

Inconvénients :

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

PM is great, EHR is just okay

Commentaires : Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR.

Avantages :

The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.

Inconvénients :

Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.

Its Complicated

Commentaires : When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Avantages :

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Inconvénients :

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

A Decent All-Around Documentation Tool

Commentaires : Overall, it worked fairly well for what we needed from it, and was more user-friendly than a couple programs I used in the past (whose names I can't recall). On the other hand, software bugs were common, and were harmful to productivity. Customer support was relatively helpful when needed.

Avantages :

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Inconvénients :

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Ease into EHR Try Advanced MD EHR

Commentaires : Very positive experience just find it expensive

Avantages :

Ease of use, everything in one place, time efficient.

Inconvénients :

To expensive for small business that are still trying to build themselves.

after a good sales experience AMD is an absolute dumpster fire

Avantages :

I liked the promise of granular reporting and integration as well as having choices in different credit card processing companies but none of it was true once the contract is signed.

Inconvénients :

After Advanced MD couldn't deliver on the promises of the sales team, they held us hostage for several months of our contract. We never even finished implementation because they were so bad. Despite this, I still get emails and calls (3 months after we fired them) from the data conversion team wanting to know where the next part of our data is.

So many clicks ... why are there so many steps?

Commentaires : We often feel mislead or duped thinking back on the sales pitch. Everything is 18 clicks- EVERYTHING. Nothing is a one click done, its multiple windows with multiple clicks. Every feature is hidden in a menu in a pop up menu in 5 different screens that after 6 months I still dont know where to find the cool features I was sold on. The absolute worst part is everything is a pop up window. Forget about it on a mac. Nothing is easy with this program. We have wanted to back out and go to a different EHR 100 times since starting the process. We have lost so much money in claims, payroll hours of staff trying to figure out WHY -- WHY WOULD THIS GO HERE? Nothing is easy in this system. I knew something was wrong abut a month ago when money stopped flowing and I just figured it out. Our tax id is incorrect --- HOW COULD THIS HAPPEN? How could this slip through the cracks. Its so hard to be mad because all of the support is so kind and caring and they do their best. Its not their fault this system needs an update or an overhaul. The support staff is the only reason we have stayed so long. They deserve a raise. We pay over $400 a month for this system for 1 provider who prescribes. I feel like its too late now to switch again.I also feel like we are past the "I hate new things" part and this is really the flaws of the system. I came on THIS WEBSITE and it kept saying "easy to use". This is not easy to use in any respect.

Avantages :

I like the customer support (after extremely long hold times) the most. All employees are local, caring and knowledgeable. The implementation staff that we were assigned to were awesome.

Inconvénients :

All of it. Pop up windows, everything is a pop up. There is no spell check when providers are writing notes. You have to refresh the window to see the changes you made. The system has a DOS feel. Very clunky.

Poor training from day one!

Commentaires : About to lose my business - nobody would listen except Customer Care. [SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing. Sad that I was promised so many things and didn't get what was promised.

Avantages :

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice. I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Inconvénients :

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her. My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account. I don't know what is going on with AdvancedMD, but I am desperate for help

Poor Customer Service Response Time After Purchase

Commentaires : Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!

Avantages :

The price was good, the functionality was acceptable.

Inconvénients :

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Do not rrecommend

Avantages :

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Inconvénients :

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf. I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses. Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients. Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money. They also do not apply payment correctly and you request them to fix the errors , they will not respond. AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Overall good billing software program

Commentaires : I am extremely disappointed in Advanced MD customer service. I have been using the product for about 8 years. They market the product as costing less than provider which is not accurate. I have 3 providers in my office and I have to pay /month. They admit to their mistakes in the software codes, but refuse to work with their clients when Advanced MD's mistakes cause significant harm to a practice.

Avantages :

It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time

Inconvénients :

There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution.

Advanced MD is adequate

Commentaires : It was better in some ways for us (pediatrics) than our previous software. So far I have not found a great pediatric practice management software application.

Avantages :

It's pretty easy to learn. They have many videos and their tech support is pretty good. They do not outsource support which was important in choosing this software.

Inconvénients :

Most of the time it's very slow. We don't use the EHR part and only the practice management side so I don't know if that would make a difference.

Best software yet

Commentaires : Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or later, when questions would arise during the 1st year of implementation, and they were closed when we needed the most support.

Avantages :

The billing is exceptional to track payments and aging report

Inconvénients :

the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.

AMAZING. THE CONCIERGE OF MEDICAL SOFTWARE.

Avantages :

I like everything about the product. But what I like most is how they listen to their customers. Us. They take our ideas and wants and make them reality. They have us meet with their engineers and designers to show them what we like and what we need. They take our ideas and incorporate them into the software. Then come back. Show us what they have done with our ideas. Then make them a reality. They listen then produce. Always giving us things to make our lives easier. A clinician is the person that should be designing the medical software. Everyone wants better and bigger. That’s what you get with ADVANCEDMD. You can’t go wrong with them.

Inconvénients :

I don’t know if this is really are any cons but ADVANCEDMD offers hundreds of templates. It’s hard to know what to choose if you haven’t used an EHR before. You can customize the templates to your liking once you know what will work best for your practice.

Deceit and lack of support

Commentaires : Initially I was so excited to get into this product. I thought I would get a superior product as the cost was 3 times more than most of their competitors. I have had nothing but up charging, hidden fees, limited service and support during implementation, and non delivery of a working interface. I am 4 months in and cannot event charge my patients copays or utilize their data features that were the selling ticket. I have contacted support and put on hold for over 1 hour with “I don’t know” as an answer to never receive an answer because I have patient to see and cannot wait on hold for hours. Again, this is during my implementation phase. I hate to see what this will be like when I am off “on support”. I have also been charged for services promised to be refunded but then charged anyways. As a new business I think they will put me of business before I can get started due to their fees. I’m having to work extra per diem shifts to cover this emr that I CANNOT USE TO PAY FOR THE PATIENTS I AM SEEING BECAUS THEY WILL NOT TRAIN ME TO DO MY BILLING.

Avantages :

The interface looks great but is not functional. The ability to see the data from the insurance companies for benefits

Inconvénients :

I have placed a more detailed description below. Please RUN away from this company.

We have used Advanced EHR/PM x 3 years since opening a small clinic. Satisfaction is fair.

Commentaires : The benefits are the mobility from desktop to mobile device is very useful and I believe the possibility of capturing our quality data will be good....eventually.

Avantages :

The tab driven system is relatively easy to navigate. I believe it has the ability to address our quality measures and the templates are configurable. Customer support is good about putting out fires, however not preventing them. I really appreciate the CIE inbound and outbound option.

Inconvénients :

The absolute LACK of timely communication and the lack of support to small clinics. For example, the ability to capture MIPS/MACRA data is available, however not easily accessible at least not to this provider who is also IT!!!! The configurable templates are probably "easy" if you are into IT!!!! There are too many "products", ie NEST, Insight etc. with limited explanation to their purpose. There doesn't seem to be any proactive resources for small clinics.

Satisfied Long Standing Client

Commentaires : We have been a client for many years are very satisfied.

Avantages :

Having been a client for many years we have been through the "growing pains" with this company. Overall it has been a favorable relationship. AMD is always improving on the client experience. Initially I was not excited about the feature of having to create "online cases" for issues/questions/problems due to the concern for turnaround time. Overall this has turned into a positive experience as I no longer spend time calling the client line for support and the response time with a resolution is usually within 24 hours. Having an assigned Relationship Manager who is very attentive to my specific office needs has been extremely helpful.

Inconvénients :

All software companies have there issues AMD is no different but I cannot identify one specific area that I would deem a "con".

Advancedmd- Switch from Practice Fusion

Commentaires : It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

Avantages :

Price point very competitive, especially for a solo practice Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff. Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone. They offer a credit card billing module that works great with co-payments.

Inconvénients :

There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

Robust but custom report is painful

Avantages :

Very detailed and every module is designed keeping the provider need in mind and to provide powerful case management and billing functionality

Inconvénients :

Custom Report is very powerful tool provided to build reports. However, denials codes, remarks codes when tied with the claim, duplicates as it captures all transaction/insurance responses and should tie the recent insurance response only by default. There is no way to filter or apply rule to resolve the said issue and makes is very difficult to perform denial management. Default denial reports are anyways no match or provides freedom to add required headers/information. Additionally a single claim cannot be re-billed as a claim and has to be performed CPT wise for each claim and can be made easy. Customer Support is unable to understand the request and acknowledge/honor the improvement required. Otherwise AdvMD is comparatively is well designed and has huge potential if constantly developed.

Pleased with the software but they need to improve the functionality, compatibilty

Commentaires : AdvancedMD is a good and extensive program, I think as I am learning the program more and more, I realize it can do more, but Implementation team is not strong at the company as per my experience. if they would have trained us right from day 1, I would not be having the problems now what I am facing (The templates to meet the QM and MU were not set up right despite asking multiple time0

Avantages :

1. If the implementation personnel is knowledgeable, the program is good and covers all bases, If you get the person I got, everything will be messed up. 2. The program offers billing, but I have not used it, so cannot comment on it. 3. Scheduling is very simple and it automatically checks the eligibility of the patient

Inconvénients :

1. Software not compatible if you have Apple products, so if you have that, as of now its not the best/compatible software. (I had to buy 2 PC other than iMac, MacBook and 2 iPads)- extra expense as the program representative failed to inform me of that 2. Ifax does not work with Chrome, Safari, only work with Internet Explorer. Ifax is not very friendly either. 3. The program is not compatible with Fujitsu scanners to upload/scan documents, only Taiwan compatible scanners are compatible with AdvancedMD. I had to get the scanner separate as ifax always shows line busy and 6 out of 10 attempts you cannot get anything faxed to the software. Had to buy a second scanner (Brother) that was compatible 4. Not very friendly software when comes to bi-directional interface with labs

Advanced MD Provides Effective Solutions for Practices

Commentaires : I really enjoy working with this company. I find them friendly and helpful. The software has its occasional problems (cloud-based can be effected by server issues, internet connectivity, etc) but they are never issues that last long - AMD is quick to act to take care of their customers.

Avantages :

Ease of template creation and modification Ease of payment posting and billing functions Patient Portal included Many add-on features that integrate well with the software

Inconvénients :

Issues are usually limited to lower level knowledge of software functions - however, a call to support generally handles these problems quickly.