Avis clients sur Salsa Engage

The "favorite child" of the Salsa family

Commentaires : I wish that the Salsa family would update the CRM platform to match the workflow, UX, and ease of use to its sister product Engage, which is extremely well-designed. I love working on the Engage platform and hope to see more updates as time allows.

Avantages :

This is the better of the Salsa products. It offers a "mini CRM" that, while less comprehensive than its sister software Salsa CRM, offers enough functionality to feel like a CRM; additionally, its connectivity to the CRM platform makes it an extremely useful, multi-layered marketing tool that offers solid email, content, and social capabilities, in addition to good fundraising tools.

Inconvénients :

The only flaw would be with their P2P program which doesn't offer very extensive coverage on personal progress bars, public-facing donor info, or easy-to-navigate user capabilities. Additionally, I wish Salsa Engage would offer a link to some sort of ticketing software in order to make our events flow better.

Salsa is a GREAT Option for Non Profits with a Budget

Commentaires : very positive. they listen to feedback on how to make the system better and investing money into developing it. will work with you to resolves road blocks you might have and create work arounds if needed.

Avantages :

customer service is an asset! You can get someone on the phone to answer your questions and also a quick response via email. they do a good job investing in updating the system to bring more functions to it. for the price points a great tool that non profits can use for a variety of functions, eblasts peer to peer, donation pages

Inconvénients :

wish they had a live instant chat option for questions and also more monthly trainings and how other non profits are using the system to spark networking and be a resource in the industry

Designed to make Life difficult

Commentaires : We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly.

Avantages :

It was not as expensive as some of the other professional suites.

Inconvénients :

This is the most non intuitive program i have ever used. It can do what you need but it is not going to be easy to get there and will take days if you have to go back and forth with the help center. They don't appear to be super compatible with safari. They open helpful windows and the close function will be off screen. Nothing is more frustrating then trying to get something done and have a pop obscure your window and you can't close it. I stopped to write this review because thats where I am and it has happened more then once this year. The help documents on-line frequently do not match the program or the information is obtuse. They will give an instruction but not how to reach the page where the function is buried and the screen shot will look nothing like the current program. Do you assume its outdated or spend an hour looking for the secret portal...It will not be where you logically thing it should be. There query system for generating and outputting mailing lists is cumbersome and takes several steps to achieve what seems like a simple task. If you need to know who was added to your database this year you have to select several pulldowns before you can select the date. If you output the wrong way it will delete the first digit of any zip code that starts with zero. The design engine for email blasts is clunky and leaves too much space between elements that can't be adjusted. It makes for some awkward spacing and alignment.

All in One Marketing Platform

Commentaires : Salsa is good, but could be much better if only there was an investment to modernize the platform, standardize common functions, and add additional bells and whistles to improve the likelihood that their existing clients will remain in this highly competitive space.

Avantages :

Salsa Engage is an all-in-one platform which is good for a small or hybrid staff. There is one console to handle email flows, texting, forms, events, petitions, and peer to peer fundraising.

Inconvénients :

Salsa Engage can be a bit clunky, and there needs to be simpler standardizations to forms and fundraisers that optimize the supporters experience.

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

Avantages :

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

Inconvénients :

It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it. Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use. And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

User friendly effective tool

Commentaires : We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work.

Avantages :

Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports

Inconvénients :

Isn't easily compatible with our offline database Takes a while to update incorrect House and Senate district information when it's incorrect for constituents

Two organizations. Five years. Salsa makes it easy.

Avantages :

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

Inconvénients :

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Salsa - flexible, multifaceted and great support team

Avantages :

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Inconvénients :

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Great drag and drop system!

Commentaires : We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!

Avantages :

Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages!

Inconvénients :

The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily.

Great product...great service!

Commentaires : I highly recommend DonorPro to all non-profits, large and small. The company cares about you and works with you to make sure you are happy and well-versed with their product!

Avantages :

DonorPro is easy to use, and has many features, many of which I have not even explored yet. They are continually improving their product, and they have the best customer service department in the industry. DonorPro helps us do what we need to do efficiently and effectively. The auction module was amazing, and helped us effectively run our auction, thank our attendees, donors, and buyers without anyone falling through the cracks

Inconvénients :

There are always going to be ways to improve a product like this, probably something different for every organization that uses it, but for the money and the flexibility, there is no better product out there.

So glad we switched!

Commentaires : I'd recommend Salsa Engage to anyone who wants to streamline their online outreach, especially if you have a small to mid-size organization with a small but dedicated team . And if you use Salsa CRM, it integrates so beautifully, you'll be glad you make this move.

Avantages :

First off, the superficial, but important fact that it looks great! It is also very simple to use. Getting our staff up a running with daily tasks, took only one or two hours of training, as opposed to weeks or months in Raiser's Edge. The templates are a great help and time saver. Even from scratch layout is super simple and intuitive. Engage offers expanded possibilities, like e-mail series, and A/B tests, and integrated donation pages, AND online advocacy! It has it all, with super built-in Analytics! Customer support, and our Success Coach, are key reasons for our success too! And, we are able to direct more resources to our projects, thanks to a real savings! Engage seamlessly integrates with the CRM which greatly simplifies data management. We still have room to grow with Engage, but are already achieving more that we ever could with Online Express. Salsa Engage beats it by miles!

Inconvénients :

Transition is NEVER fun! or simple! Plan for this if you are a making ANY database change. We lost about 20 of our monthly donors. Lesson learned. Plan, Plan, Plan, And ASK every single question you have and write down every single thing you need the new program to do. And make them show you how to get it done, before you purchase. This isn't Salsa specific. General transition advice form one who now knows! That said, Salsa has done everything to help us get up and running and we are thrilled!

The Highlights of Salsa Engage

Commentaires : I had a Great experience with Salsa!

Avantages :

I love How easy it was to create and sell Merchandise in support for our organizations current Theatre Production! All needed data is of access to you and can be downloaded as a report with lessor more details. Most Important support is available when in need.

Inconvénients :

That is changing to another business. Also that Salsa CRM and Engage were separate pages.

Comprehensive Tool that is not user friendly

Commentaires : We used Salsa for a number of years. We really appreciated the large number of tools under one roof. Also supporting an up and coming tech company located here in DC was an added bonus. However, a couple of recurring problems forced us to switch to Neon CRM and One Click Politics. First, the interface for creating emails and webpages is glitchy and inconsistent. Unless you know HTML, the user tools they provide are inconsistent in their quality. They do not do what you expect. One particularly troublesome piece was simply adding a url link to an image for folks to click on. Either the picture would be there with no link, or the link with no picture. About every 10th time you tried it would work as it was supposed to. But very frustrating when you are rushing to get an email out or setup up a time sensitive advocacy action. The second and bigger problem is Salsa has a bad reputation with spam houses. 50-75% of our listserv messages would get caught in folks spam filters because of its low reputation. I don't even want to imagine how many of our fundraising emails went into spam folder. There are many powerful things within Salsa, but it lacks consistency and reliability to make the broad range of tools available worth the aggravation of too many glitches in quality.

Avantages :

Large number of tools, powerful query and reporting capacity

Inconvénients :

Glitchy, poor spam reputation

Salsa Engage review

Commentaires : excellent

Avantages :

Ease of use, intuitive. Support is great!

Inconvénients :

Email driven. If corporate contact is used for private gift - record gets screwy

Great data base, iffy editor

Avantages :

The ease of setting up and using advocacy actions, campaigns and petitions. Customer support has a very fast response, which is appreciated. The number of fields is great.

Inconvénients :

WYS is NOT WYG. The editor is so hard to use that our staff refuses to use it. I would like to see more information easily exportable from a query, specifically state districts and ideally groups. I have found the custom report generator clumsy to use.

No one on the team could use it

Avantages :

Had the potential to give us a lot of donor management power. Had a lot of advanced features.

Inconvénients :

It was so complicated to set up and understand, that despite it's potential, it was unusable for our team.

Donor Pro - My Choice in Fundraising Software

Commentaires : I highly recommend you check out Donor Pro if you are looking for a database system. We've been so pleased we are having them design our new website.

Avantages :

After seeing a demo of Donor Pro I felt no need to look further. I love the robust nature of the system and how easy it is to use. The customer service is exemplary. Switching to Donor Pro has helped me be more efficient in my use of time, keep all my records in one place, manage my lists more effectively, plan for stewarding my donors and even handle events. It is a super system.

Inconvénients :

I don't really see any downsides to the product that I can testify too. I still have some trouble with running queries but that is more me than Donor Pro. If you ask the right question you will get the answer you're looking for. Customer service has always helped me out when I've gotten stuck.

Very powerful but could be more intuitive

Avantages :

Very powerful way to get out our advocacy alerts. I can easily target my audience with a specific amount of information (not too little, not too much).

Inconvénients :

Not so easy to use. I'd like to take advantage of more options but just don't have the time to learn what I need to learn.

Salsa is a great tool for advocacy and organizing

Avantages :

It is easy to access and has so many different ways of plugging in our network to advocacy or fundraising.

Inconvénients :

Nothing that I can think of. I really enjoy using the program and feel that I would recommend it to others. I have recommended to others!

DonorPro Exceeds Expectations

Commentaires : Highly recommend.

Avantages :

I've used a variety of donor software programs over the years and in my 15+ years of experience, DonorPro is the best product available. It is intuitive, easy to use, and it does what they say it will! We've been able to reduce fundraising expenses, measure ROI and better segment our constituents through our implementation of DonorPro. Their customer service is far superior to any other I've experienced, and although I've had few issues, when I have trouble, they are always responsive (extremely so). They "get" what we do as nonprofit fundraisers.

Inconvénients :

none - they implement product improvements in new releases that reflect user input. Can't ask for more than that.

Long-time Salsa users

Avantages :

Gets the job done! We send out monthly e-mails and it works, everytime.

Inconvénients :

Missing the old founders. Wishing the product had more integration with email templates and an updated user interface.

In my experience, DonorPro is the best!

Commentaires : Highly recommend!

Avantages :

I have used Blackbaud's Raiser's Edge and Results Plus, but have found DonorPro to be the most user friendly. And it does everything you need it to do! And most important to me, the Help Desk has been WONDERFUL. The next best thing is that they listen to you if you make a suggestion for an improvement; and they let you know whether it is something others are requesting and if and when they are working on making the change or addition. I wasn't with the Sisters when they did the conversion from Results Plus to DonorPro, but I understand it went very smoothly. I recommend DonorPro without hesitation.

Inconvénients :

I have no "cons" to report!

BCAC Review

Avantages :

I like tracking emails feature, being able to tell if key constituents have opened your email or not.

Inconvénients :

not able to attach other documents to email blasts

Office Manager uses multiple salsa tools

Avantages :

eblasts are easy, donation pages are seemlessly integrated with our website

Inconvénients :

getting donation reports in the format I would like is difficult

Easy to use!

Commentaires : Overall, I have found it very easy to make four different websites for four different purposes. Each turn out looking great with minimal time and financial commitment!

Avantages :

I enjoy how accessible this software makes website building! The templates they provide are a great starting point and very easy to customize to meet your organization's needs.

Inconvénients :

I disliked the reports on the back-end. They seemed to be hidden and difficulty to navigate. They are still usable, but could be easier.