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En savoir plus sur Qualaroo

Qualaroo fournit un outil de sondage et de retour sur investissement que les propriétaires de sites web peuvent facilement installer sur leur site.

En savoir plus sur Qualaroo

16 avis affichés

Foster S.
Foster S.
Digital marketer (Ghana)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Honest Qualaroo Review

5 il y a 3 mois

Commentaires : I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

Avantages :

Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

Inconvénients :

The visuals on the dashboard should be worked on.

Réponse de l'équipe de ProProfs

il y a 3 mois

Thanks for sharing your review on Qualaroo

Sagar S.
Manager (Inde)
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great templates to survey customers from the get-go.

5 il y a 5 mois

Commentaires : My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

Avantages :

With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

Inconvénients :

I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

Réponse de l'équipe de ProProfs

il y a 5 mois

Thanks for sharing your views on Qualaroo.

Utilisateur vérifié
Founder (Pakistan)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Decent user and customer feedback tool

4 il y a 3 ans

Commentaires : Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Avantages :

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Inconvénients :

1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

Jordi O.
Jordi O.
Ecommerce Consultant (Espagne)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best alternative in VOC softwares

5 l’année dernière

Commentaires : I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Avantages :

Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Inconvénients :

Some pricing tiers are a little bit high for my main market (Spain)

Karmaveer S.
Marketing and Sales Department (Inde)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use for collecting real-time feedback with sentiment analysis

5 il y a 5 mois

Commentaires : Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

Avantages :

Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away.

Inconvénients :

The price of the tool is a bit on the higher side.

Réponse de l'équipe de ProProfs

il y a 5 mois

Thanks for sharing your review on Qualaroo.

Sugandh S.
Marketing Head (Inde)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Effortlessly gauge if a customer is happy or not

5 il y a 6 mois

Commentaires : In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not. This AI-powered sentiment analysis feature automatically calculates the sentiments behind the phrases used by the customers as a part of survey responses to understand their positive and negative feelings.

Avantages :

No doubt, the USP of this customer feedback is its AI-powered sentiment analysis of the free-form text responses to understand customer’s feelings.

Inconvénients :

There could be more advanced analytics for further in-depth assessment of survey responses, other than just identifying emotions like happiness, anger, joy, etc.

Réponse de l'équipe de ProProfs

il y a 5 mois

Thanks for sharing your review on Qualaroo.

Saumya S.
Saumya S.
Business Development Manager (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent tool for A/B tests

4 il y a 12 mois

Commentaires : We were experimenting with our website's performance on desktop and mobile. Qualoroo’s popup surveys called Nudge proved to be the perfect tool for A/B testing. The on-site surveys captured user feedback on two alternative versions, and we were able to determine which platform is bringing more traffic.

Avantages :

For me, it is the language transition that automatically converts the survey text to several languages. It helped me target a larger demographic, more than I expected.

Inconvénients :

Currently, there is no option to clone desktop nudges to mobile nudges. We have to create mobile nudges from scratch.

Réponse de l'équipe de Qualaroo

il y a 11 mois

Thanks for sharing your views on Qualaroo.

Aaron W.
Web Analyst (R.-U.)
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Valuable Insight and Tangible Results

4 il y a 4 ans

Commentaires : We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Avantages :

The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business. The on-board process was great and the team worked hard to create a specific integration to meet our business needs

Inconvénients :

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Rishi A.
SEO Manager (Inde)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to conduct real-time on-site and in-app surveys.

5 il y a 2 mois

Commentaires : We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues. Because we are a startup, verbatim feedback means a lot, and advanced reporting with the Sentiment Analyses was a big help in procuring actionable insights.

Avantages :

Support for surveys in 21 languages. I like how the tool integrates with so many third-party tools and avoids data silos.

Inconvénients :

Dashboard UI is confusing and underwhelming.

Diksha J.
Market Research Assistant (Inde)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to install and create excellent surveys

5 il y a 3 mois

Commentaires : Installing parts always gives me a headache but it was different with Qualaroo. Its a simple tool that is easy to install and setup. It was easy to create surveys as well with many templates and different question types. I also appreciate tool support 21 languages.

Avantages :

I liked advanced reporting, branching and skip logic for the surveys and also the pop up surveys.

Inconvénients :

It would be great if they had industry specific templates.

Nimit K.
Nimit K.
SEO (Inde)
Utilisateur LinkedIn vérifié
Internet, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Reliable companion in mobile app development

5 il y a 9 mois

Commentaires : I choose Qualaroo to test our app’s performance by targeting different user groups at different times to roll out frequent updates and fixes. We wanted to address and resolve all the major issues before the final app launch. We launched popup surveys at various stages based on user behavior. The tool helped us get user feedback most efficiently, and we learned unique ways our app can be helpful and run smoothly.

Avantages :

With Qualaroo, the implementation of micro surveys on our app at the early stages was very easy. It was quick to set up, and no code was required.

Inconvénients :

In terms of the features and analytics provided, the paid version of Qualaroo seems slightly overpriced.

Réponse de l'équipe de ProProfs

il y a 8 mois

Thanks for sharing your feedback.

Amod N.
Marketing Analyst (Inde)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

An Advanced tool to gather feedback effortlessly

5 il y a 12 mois

Commentaires : I went for Qualaroo because we needed to target a very specific set of our product’s users. Our new product was proving to be quite polarizing, with some users loving it and some unable to figure out the new features. We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns. We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.

Avantages :

Great targeting options (if you know which users you want to ask). White-labeling: our users felt that our product was asking them questions, not a third-party software.

Inconvénients :

It takes a bit of practice to get the targeting fine-tuned. Reporting dashboard could do with a bit of upgrading.

Réponse de l'équipe de Qualaroo

il y a 11 mois

Thanks for sharing your views on Qualaroo.

Cristian T.
Asesor (É.-U.)
Utilisateur LinkedIn vérifié
E-learning, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp
4 il y a 3 ans
Natalie B.
Operations (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

A+ Customer Service

5 il y a 5 ans

Commentaires : Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.

Aniket U.
Digital Marketing Manager (Inde)
Immobilier, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Extremely useful and user friendly customer feedback tool.

5 il y a 11 mois

Commentaires : For the last few months, our online sales were receding, and we could not figure out why. By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase. We rectified the processes and improved our website to offer a better experience to our customers.

Avantages :

The tool offers tons of handy templates for someone, not an expert in crafting an effective survey or questionnaire.

Inconvénients :

In the free version, there are not many integrations available. You need to upgrade to a paid plan, depending on what you wish to include.

Réponse de l'équipe de Qualaroo

il y a 11 mois

Thanks for sharing your views on Qualaroo.

Gerrit S.
CX Manager (Allemagne)
Internet, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Quick insights with an easy to use tool... Great!

5 il y a 4 ans

Avantages :

flexibility, usability, the speed we can generate insights and test the improvements again with our customers