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En savoir plus sur Axxess Home Health

Une des entreprises de technologies d'aide médicale à domicile qui connait la croissance la plus rapide du secteur, autonomisant les soins de santé avec des solutions logicielles basées sur le cloud pour améliorer la vie des patients.

En savoir plus sur Axxess Home Health

Avantages :

It is self explanatory and user friendly, easy to learn.

Inconvénients :

The software does not integrate with itself. They make multiple updates daily and do not tell the users and the updated to not function and make other parts of the system fail.

Axxess Home Health - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,1
Fonctionnalités
4,0
Rapport qualité-prix
3,7

Probabilité de recommander le produit

8,0/10

Axxess Home Health a reçu une note globale de 4,1 étoiles sur 5 d'après 316 avis d'utilisateurs publiés sur Capterra.

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CHINWE
ADMINISTRATOR
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Zoey Health Services Report/Experience With Axxess.

5,0 il y a 7 ans

Commentaires : Let me share my recent experience with you.My biller does not know that medicare has new measures on home Health Agencies now on 'Rap Suppression'. Axxess billing dept.,put one of my patients on Rap Suppression by name Elnora Jones due to over late rapping. That not withstanding, a repeat late rap on the same patient occurred again and medicare implemented rap suppression.This is why I am demanding a refund and termination of their contract whether I breached the contract on not. I am still with Axxess home health system but not with billing dept. Axxess billing dept.does not have good reputation, if nothing is done to correct them, it is going to affect Axxess in general because 3 of my friends pulled out of axxess because of how the billers handled their problems.

Avantages :

Axxess is a complex organization big enough to contain almost everything required for a smooth running of Home Health Agency. Supper customer service ready to talk to you 100 times a day solving problems with happiness. There staff takes correction without frowning, makes amend their mistakes without victimizing there customers. In fact, this is a good quality with Axxess staffs they know that "Your customer is always right". I am talking with experience. Where I have problem is the " Billing Department".

Inconvénients :

The Billing department has to be re-structured. More experienced billers are needed, and or frequent up dates through in -service training are required of the billers to be current.Secondly, they are not suppose to be harsh and rude when addressing a frustrated customer whom out of Axxess billers mistakes and in-experience made the customer loose money.This bad attitude to work makes them not to realize their mistakes and carelessness so they are not ready to change quite unlike Axxess software staffs. Obstructing business cash flow is dangerous.

Jason
Office Administrator
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Needs Improvement

5,0 il y a 7 ans

Commentaires : Overall, We are happy users of Axxess and they have been a great EMR partner. If they could just institute more frequent updates to the basic functionality to make the software even better and more thoughtful I would then be able to give a 5-Star review.

Avantages :

Windowed environment provides intuitive ease of use, anyone that is familiar with the basic operation of a Windows or Mac computer will find it easy to learn to navigate Axxess. However, Some basic functionality is lacking enough to be more than just an aggravation. Axxess training videos are excellent and much appreciated.

Inconvénients :

Orders Manager - With CMS, and Managed Care payors strict guidelines about timely signatures, the lack of document age, as well as the ability to easily document attempts to have documentation signed is a major flaw causing the need to build an outside tracking system which needs to be reconciled daily. Billing Manager: Batch remittance feature would be nice for managed care insurances. Ability to pre-select claims that should be split up by G-Code for easier billing with managed care (e.g. Medicaid requires authorization number for PT, ST, OT visits and those need to be billed separately from SN and HHA visits [which also require an auth. #]) Record Highlighters: All windows showing "lists" should have the ability to highlight records for easy viewing (like in the billing manager windows) Better Navigation: When viewing patient specific records in the billing manager (or other windows where applicable) there should be a link to tie back to the patients chart, as opposed to opening the charts window and searching for the patient. Patient "Vital Statistics": It would be nice to have an easier way to access patient information such as ICD-10 Codes, Address Information, Insurance numbers, SS#'s, etc. for quick copy so that they can be easily pasted into other billing applications and portals. As opposed to going to multiple windows to find the information, or edit screens where vital information could be accidentally deleted. Message Searching: Axxess Mail feature should have the ability to search mail by subject, by patient, by recipient, by sender, or by date. General Searching: All windows showing lists of records should be searchable including all windows of the orders manager. Patient Visit Guide: A special form/window should be created in the software where the case managing RN could document visit specific information such as, location of patient (where to park, what door to go to, etc...), patient specific visit preferences, and other relevant information about the visit for ease of communication between RN's and other staff about the patient.

Kelley
Compliance Officer (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Very Poor Product Very Poor Service Do Not Recommend

1,0 il y a 5 ans

Commentaires : This is the worst experience and has cost our company citations, money, employees, revenue, time, and much more. Please really do your research. They also have many "add on's" they get you with them then say oh yeah you have to pay extra for that! buyer beware. This company has very poor ethics and is managed and run poor. The CEO is obviously not interested in good business but only bottom line. We have contacted our attorney and the OIG, as well as BBB and Attorney General. It will be a long process but worth it to expose these poor practices.

Avantages :

There is truly nothing good to say or recommend. This product is a failure at every end. We have a lot of empty promises and tons of people who don't even understand their own product that say they will fix the issues and never do.

Inconvénients :

The software does not integrate with itself. They make multiple updates daily and do not tell the users and the updated to not function and make other parts of the system fail. We are not able to train anyone on the updates because we are never told about them. When we call customer service the people there don't know how the system works and every single time we are told "it's the browser you are using" weird how it's that every time but it's really not. It's actually your software not integrating. Your program doesn't speak to itself well. Your team does not understand individual State regulation and law, You force your own understanding of compliance and ethics through your software and this causes the company to receive citations when the State comes to audit. The state has advised us to get a new software and we are. As you know we can't switch that quickly with all of the changes. The customer service people are rude and not trained and unable to help, we are told the will "call or tell the supervisor" no one ever calls back. We have many charts we can't bill because we can't fix them. We even had a representative from the State of Colorado call you! you argued with HER!! what company does that! This is the worst company as far as customer service, product, ethics, values, practice, and overall anything

Sam
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice
5,0 il y a 12 ans

Commentaires : Our company is a commonly owned group of home health and hospice providers located all across Texas. Because we were not pleased with all the double data entry and lack of features and functions provided by our previous provider, the company assembled a team of 16 home health agency software systems users: from the markets where we conduct agency operations, composed of each agency role; i.e. intake clerks, nurses, administrators, and billers, from all over the company; to objectively research the platforms and to choose the best platform to support the overall growth of our agencies into the 21st century. Before using Axxess Agencycore, we used HealthCareFirst, and reams of paper forms and spreadsheets. We use the browser-based version of Axxess so every update is immediately available. We purchased Axxess in August 2011, after an extensive process beginning in the summer of 2011. Our statewide team of HHA pros performed a search of national scope that included all of the most prominent providers of Home Health Agency Point of Care, Administration, Scheduling and Billing software. Our ‘final four’ included industry mainstays. The final four consisted of:
1. A large, well-known hospital based home care system.
2. A well-known home health platform which also has as an affiliated nationwide home care agency group; and
3. A heretofore-leading web based platform system, which has become a market leader since 2006. (This candidate was our pre-research favorite.)
4. Axxess
After participating in demonstrations of features and functions from all the vendors and applying consistent testing based on common criteria involving the top 4, we narrowed our list down to two (eliminating #1&#2 on the criterion of functionality, monthly recurring, and implementation costs). We then conducted a semifinal round, pitting the two browser based systems on a head to head basis- We then applied ourselves to another round of demonstrations, this time pitting #3 vs. Axxess, head to head. The team was utilizing the predetermined criteria to assess the platform’s features and functionality. The implementation went smoothly, with training happening simultaneously. It took just over 60 days. It is easy to use with point and click and usable with tablets, iPads and laptops, as well as desktop Macs and PCs. After the second round, an informal team discussion was held, with all team members present. Because of our commitment to the process we had agreed to follow beforehand, the ultimate choice was put the decision to a vote of the team. The team voted overwhelmingly to choose Axxess, even though, at the outset, the company leadership had actually been leaning towards choosing #3. This choice was a lot more clear-cut than we had anticipated. We consciously chose Axxess over #3, which is a prominent browser based platform, which has been a market leader in the home health industry since 2006. Due to our thorough and deliberate due diligence process, which included in its scope the most prominent vendor platforms in the US Home Health Agency Software Market, we are convinced that Axxess has emerged as the clear market leader. We chose Axxess over the other finalist because it not only is competitively priced, but also reflects a customizable workflow orientation, and is comprehensive in scope. Axxess utilizes the most up to date .Net technology and provides the easiest route to efficiency and productivity through formal, attentive training of all the platforms we examined. An extra bonus is the attitude of Axxess’ trainers and customer support employees towards its customers. The Axxess Team is refreshingly enthusiastic and helpful. The Axxess culture is inviting, and their employees’ attitude towards their clients is encouraging. Axxess is enabling us to increase profitability. The company's 4 licensed agencies migrated to Axxess in September 2011. The migration was conducted over the course of a complete patient episode (60 days) by inputting into Axxess all our recertification patients from our previous platform, which did not have Point of Care functionality. Our CEO commented that this was the smoothest migration between platforms he has ever experienced in his 20+ years of home health agency experience. We are thrilled to be an Axxess client, and among the growing number of Axxess User Community members. Our confidence and efficiency provided by this change has enabled us to move forward in acquiring additional agencies in other regions of Texas, as well as to foster the continued growth of our current patient/client base.

Irina
Admin (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Serves it purpose but does not keep up in pricing with other systems

4,0 il y a 9 mois

Commentaires : We have been using Axxess for over 10 years. Back then, the options were limited and it was one of the first we demoed. I guess, they are too big to fail each client and will not care whether you stay or go. Their accounting person [sensitive content hidden] is so rule and does not care about client retention. I bet if they check their statistics, they will notice that clients are leaving in flocks (every demo I did with other companies told me that many Axxess users are switching). Don't think you are too big to fail, the time will come if you dont' value your clients.

Avantages :

We use just a limited number of features from the system. The user friendly interface and ease of scheduling.

Inconvénients :

Pricing... I have been looking at other software to switch from Axxess due to pricing. They are at least 3x as expensive as others. If you are in a process of looking for a new software, keep looking. There are more affordable options with similar features, and more (option to send faxes from the system, as an example)Slow in fixing the bugs.... I assume if they charge an arm and a leg for the services they should be faster in resolving glitches. They are not. The ticketing system is easy to use, but they take months at times to "fix" the issue, and then never fix.

Edgar
Adminsitrator
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Great for billing and charting transparency

5,0 il y a 7 ans

Commentaires : Please build a notes functionality that is reportable for Billing. We would also benefit from a reporting function for the Stick notes AND the Status Names from Activity Logs. Also, please build a CRM that links to the patients, Physicians and Referrals! This will help us keep the tracking of patients or referrals in one place. Keep up the Great Work!

Avantages :

Simple to use and mostly intuitive. A good tool would be to have a curriculum / test for each module "How to complete and OASIS ' based on their permissions. This shows the Administrator that a new / current employee is competent in completing such a task.....Video, then test, where they need to pass 80%. if not, the employee stays on 'probation'. Of course you can give the administrator to wave the testing and let them 'wing it' at their peril.

Inconvénients :

Need deeper reporting functionality that enables the Administrator to understand what steps, employees are delaying the OASIS, RAP and Final process. We need a report that becomes a checklist of steps needed to complete for each patient's claim.....by insurance, by task, tied to the RAP/Final status, tied to an ability to input contact withe the RN's for Tasks and MD's / MD offices for Orders.....i.e., 'Contacted dr Jones 5/4, sent 2nd fax of order 5/27, Office closed for holiday 6/2-9.' Agencies more transparency as to what is holding up a RAP or Final and an ability to simply report this graphically / metrically with team members. Keep up the great work!

Ju Yeon
Clinical Director (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good starter

4,0 il y a 5 ans

Avantages :

I like the layout of charts. It looks simple and nicely organized. It's easy to schedule visits, and review the record of each discipline. Axxess has tried hard to respond to the change of regulations and modified the format of the documentation to meet the requirement. They have offered more webinars lately to educate users. They also have CAHPS services as well. They automatically generate the list of patients and send out the survey. It's convenient. You can also see the details and review the report.

Inconvénients :

I have a feeling that their help center doesn't have enough staffs. When you call them, it takes time to be connected with the representative. You can create a ticket for the issue you have, but it also takes some time to resolve the issue. With the recent updates, there were glitches. I informed Axxess and they are working on it. However things are not resolved yet. The fee for Axxess CAHPS service is higher than I used to pay to the previous vendor.

Laura
Director of Nursing (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

We have used Axxess since April, 2015.

4,0 il y a 8 ans

Avantages :

Ease of use for clinicians- have had no complaints. There is a lot of good information availalbe through the on-line support. We have had very infrequent software problems, and when they did occur, they were fixed quickly. The ability to create the careplan as you go through each system is a nice feature. The alert for therapy re-assessments due is helpful. As far as price, Axxess has a nice option to be able to pay per user. Overall, I am very happy with Axxess, and I have used many different home health software companies over the years.

Inconvénients :

We would appreciate the ability to create agency-specific documents. There are some very useful reports that could be included- specifically, patients per diagnosis and improve/decline on outcomes with D/C OASIS. There are some places on the OASIS where there are a limited number of characters allowed and/or no comment section (such as GU system). It would be greatly appreciated if Axxess would send notices when there is going to be a software change. The latest change on documenting immunizations is not user-friendly at all, because if you don't know the date of the immunization, you cannot document- it is rare that a patient knows the exact date of their vaccinations. The billers are not happy with this software's ability to manage insurance cases.

Chuck
Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : GetApp

Support is nearly non-existent

4,0 il y a 12 mois

Commentaires : Terrible customer support

Avantages :

Sometimes it works, sometimes it even bills correctly.

Inconvénients :

Monthly glitches in the software and no support when you need to fix the issues.

Richelle
Contract therapist (É.-U.)
Hôpitaux et soins de santé, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Electronic Documentation for Homehealth

4,0 il y a 8 mois

Commentaires : Prior to use of extensive version, this format has been easy to use, now I am not pleased with the extensive version

Avantages :

Ease of basic format. Ability to use mobile device to enter in data and/or complete document

Inconvénients :

Only recently has agency required more extensive version of evaluation/assessment and it is long and tedious to perform, it appears to be more of an OASIS than the previous used format for Eval

Jeanie
Administrator (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Terrible Customer Service - Too Many Changes - No Training

1,0 il y a 6 ans

Avantages :

At the moment, nothing! It used to be a good company. When we opened our doors in 2014, the customer service was great, although we had to train ourselves on the system. No one completed trainings via computer, at our facility, etc.

Inconvénients :

EVERYTHING! All the changes have been too many at one time. There are too many non-working, non-functional parts to the system. It should not have been released in January, if it wasn't ready for the public. It is now March and the changes are still being made (actually some that are made are going back to the way Axxess worked previously). We have lost nurses due to the fact that Axxess system was erasing their info and making them have double the work. This morning we got on the system and all of our POC's from January forward are unable to view. They are going to have to be re-opened and re-submitted to our physicians, this is around 300 POC's and extra work on our employees. We called Axxess, was on hold for an hour before they took the call, then the lady we spoke with had no real answer to what had happened. We requested to speak with a supervisor and she could not reach one. Basically we were told that we would have to re-do all 300+ POC's.

Mary
Administrator (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Recent updates have made it virtually impossible to operate

1,0 il y a 6 ans

Commentaires : Where do I start...the changes don't make sense at all. I understand trying to be compliant with the new Medicare Conditions of Participation, but to make such a drastic overhaul of things is just ridiculous. Doctors have no idea where to sign the Plan of Care which costs us in revenue as we cannot bill without a signed plan of care. This is affecting our bottom line and putting us at risk of not having our documentation signed on time. Nurses have no idea how to navigate this and it is not user friendly at all. Can never get a hold of anyone when we have glitches. Billing errors etc.

Avantages :

It was the best software and very user friendly before all the recent changes. It made it easy to run the back office well with it's numerous reports and the HR credential tracking is good

Inconvénients :

Poor customer service. It is beyond frustrating to be on hold for hours. It is beyond frustrating when the software is not working and every nurse is calling from the field as they are unable to function!!

Ramil
Coder, QA, Therapy Coordinator
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

FUNCTIONALITY

2,0 il y a 7 ans

Commentaires : More functionality that would make our life easier.

Avantages :

1. I want to see comparisons between two OASIS M Items in a glance. (Re: Previous & current) 2. I want a printable report on ALL documents that requires MD signatures whether it is sent, resent, received. 3. I want a printable report on vaccination log whether patient received & refused. 4. I want to see more OASIS scrubber reports on inconsistency. 5. Why are there still inconsistency even when you report a pressure diagnosis and completed pressure ulcer assessments? 6. etc.

Inconvénients :

Yellow, Red, Blue stick notes are helpful. But, there are no report to generate messages from sticky notes.

Mabel
Director of Nursing (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Frustrated!

3,0 il y a 6 ans

Commentaires : Software is good overall, but they are not ethical in their dealings.

Avantages :

Ease of use. It has all the features to simplify your work. I like the EVV as it the put staff at the point of care without worrying about visit fraud.

Inconvénients :

They charge you as they like without approval from the agency. Agency monthly rate was increased by adding services not required. They add their product to your charge without consent. Trying to resolve it goes nowhere. I wrote emails three times, spoke with customer services so many time and left messages but and still no response. I can wait to switch. One of the rep said "I don't care if you switch"

Camelia
Owner
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Although we like the software it needs a lot of improvement.

3,0 il y a 7 ans

Commentaires : It's a shame that every time we add a service like dde, evv, chaps we had to pay extra.

Avantages :

I believe this software it's somewhat easy to use. The service people are very nice and very helpful.

Inconvénients :

Most financial reports are not accurate. Also it needs improvement with frequency. We tried to schedule the frequency for OT and PT and because it was not on the Oasis it will not show up therefore bringing those little triangles at the left side of the screen up. Call several times about the financial reports and no one seems to know exactly how to read them.

Jennie
Nurse (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Cannot get help when needed.

1,0 il y a 6 ans

Commentaires : For services, do you want to not have good service?

Avantages :

When it works, it works. For over 1 mo, this has not been the case. Pros from before, unfortunately, does not outweigh the cons.

Inconvénients :

Within the last month, the software has had many glitches. The app is even worse. Nothing new with the app. 1. Cannot admit patients 2. Schedules for nurses cannot get scheduled. 3. Notes are not completed, nurses cannot get paid. Do you want to be an agency that cannot admit for the proper documentation for OASIS, 485 and other areas that are important for billing? For the past month, features and service have plummeted. A few times when I called, I was #67 or #43 in line. Today, I was #1 for all 3 calls. Time exceed 45 mins for all calls.

Kathleen
Administrator (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Poor customer service, updates disabled the ability to use the tablet in the field.

1,0 il y a 6 ans

Commentaires : This is not a good software for home health.

Inconvénients :

Poor customer service. I was on hold for over 2 hours. They implement updates at 3pm on a Friday when no assistance is available; they do not prepare users for the updates. Physician orders are impossible to do in the field, medication profiles cannot be updated and signed in the field on a tablet.

romalyn
Nurse (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

I'm a visiting nurse , administrator and QA

2,5 il y a 9 ans

Avantages :

Accessible everywhere and easy to navigate. Easy billing. Electronic verification visit is great for verification purposes .

Inconvénients :

when the software is very slow during the updates , it looks like they don't know what's going on . Axxess Rep. does not call back or follow up with the client when they received an issues or tickets.

Réponse de l'équipe de Axxess

il y a 9 ans

Dear Romalyn, Thank you for taking the time to write a review of your experience with Axxess. We truly value customer feedback and always seek to give our customer’s the best experience possible. We will have one of our success coaches contact you. Thousands of agencies like you trust our user-friendly software to grow their business and focus on patient care. Our philosophy is to focus on our customers at all time and your voice matters. Thank you for choosing Axxess! Sincerely, Your Friends at Axxess

Ann
Ass. Administrator
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

The application is easy to use. The down time is minimum.

5,0 il y a 7 ans

Avantages :

The tech support team is super good. Accounting team is good too. Phone call waiting time is reasonable.

Inconvénients :

Our Account Rep is NOT good. We have question on our bill. Called Accounting - have to talk to Account Rep. Left message for four days without replying. There's no alternative way to get answer.

Dbera
HR (É.-U.)
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Less Canned

3,0 il y a 6 ans

Commentaires : Definitely better than using a spreadsheet to maintain records. I hope to see functionality improve so it will work better in connection with other software.

Avantages :

I like that it holds information for patients, employees and Billing.

Inconvénients :

Can not customize queries to get information the way you may need to look at it.

Chris
Director of Operations (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Lots of potential

4,0 il y a 6 ans

Commentaires : Overall great for the cost to us. Need more speed in developing commonly used functions.

Avantages :

Housing all of our patient and employee data in one database. Billing and payroll exports.

Inconvénients :

The clinical POC documentation and app functionality have been a long time coming. We need it yesterday.

Nick
Office Manager
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Software is good, customer support is bad

3,0 il y a 7 ans

Commentaires : Why is Axxess not willing to send notifications when there is a software change in billing?

Avantages :

Easy to use, all inclusive software. Allows for patient signature and for staff to complete paperwork on phone.

Inconvénients :

We receive no notifications on changes to our billing by AXXESS. We find out when our claims are rejected by insurance companies, costing months in delayed payments and time to figure out what changes Axxess made but did not bother to notify us of.

Deena
LVN (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

My experience has been very strong with the software

5,0 il y a 6 ans

Avantages :

Easy to use skilled nursing notes allows me to complete the task quick and easy allowing more time for patient care.

Inconvénients :

At times can be hard to navigate through the different pages always having shuffle screens by closing and reopening screens.

CHANNA
nurse auditor (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Channa Williams lvn nurse auditor/nursing supervisor

3,0 il y a 6 ans

Commentaires : customer support have been working closely with us.

Avantages :

I like the user friendly software.Ot is very easy to teach employees how to use the after. I have been continuing to re educate the staff on new issues and resolving problems within the app.

Inconvénients :

There are a lot of glitches which need to be resolved in the app and web axxess. It does its job just need to resolve the issues as quickly as possible.

AUGUSTA
Director of Nursing (É.-U.)
Hôpitaux et soins de santé
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

AXXESS DDE ASSISTANCE

5,0 il y a 9 ans

Avantages :

USER FRIENDLY AND PUBLIC RELATION ASSISTANCE/CUSTOMER SERVICE IS SO GREAT AND KNOWLEDGEABLE. EVERY THING IS MADE EASIER AND SIMPLIFIED. YOU KNOW EXACTLY WHAT YOU BILLED AND HOW MUCH WAS MADE FOR THE CERT PERIOD: WHETHER YOU ARE LOSING FINANCE/MONEY. IT BREAKS DOWN EVERY THING, AND IT UPDATES YOU ON A DAILY BASIS. EVERY THING IS CLEAR AND IN FRONT OF YOU. NO GUESSING GAME. VERY SOPHISTICATED BUT YET USER FRIENDLY. THIS SOFTWARE MAKES YOU ABLE TO MANAGE YOUR FINANCE/ACCOUNTING DEPARTMENT MORE EFFICIENTLY.

Inconvénients :

TO BE ABLE TO SWITCH BACK TO AGENCY CORE. I KNOW CONFIDENTIALITY IS A MUST WITH YOUR COMPANY, BUT IS THE PASS WORD CHANGE WITH YOUR EMPLOYEES OKAY? SO FAR, I DON'T SEE ANY ISSUES. I HAD A CONCERN TODAY AND IT WAS RESOLVED: UPDATING MY DDE PASSWORD AND HOW TO CANCEL A BILLING.