Avis clients sur CareCloud

Caring With The Cloud

Commentaires : Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Avantages :

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Inconvénients :

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Practice Management System Partnership

Commentaires : We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use
this system since day 1. We never thought to try another system all these years.

Avantages :

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Inconvénients :

maybe Charts and some of the analytics are not what I would like

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Commentaires : I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Avantages :

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Inconvénients :

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

Overall great for group practice in mental health

Avantages :

Ease of use and how much can be easily tailored to your own preferences! Especially like the app where I feel I can always have access to information I need.

Inconvénients :

Some ‘glitches’ occur and the support team is quick to get on it but at times dependency on software can be scary when it isn’t working. Suppose this is the case with tech in general.

CareCloud review

Commentaires : Overall I like the software.

Avantages :

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

Inconvénients :

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

Run away as fast as you can

Commentaires : CareCloud has been a nightmare. They came in toting being the easiest to use cloud platform on the market with robust reporting. It falls flat in every single category. CareCloud did not provide ways to report data for meaningful use until halfway through 2019. Reporting is limited. Advanced reporting is still limited to pre-determined metrics. Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.

Avantages :

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Inconvénients :

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

Reimbursement Specialist

Commentaires : At the end of the day...money is where it matters. Clean claims, timely submissions, prompt EDI tools and ability to communicate regarding outstanding A/R, CareCloud out of several software billing systems I have used throughout my 25 years has been hands down the most technically enhanced out there. We promote CareCloud to all our clients as we see them at the times of doors opening and or at a critical time in their practice where upgrading their software to keep current, current and close out older software that was hurting A/R rather than helping. A healthy A/R promotes growth in a practice and we have seen and assisted growing practices with excellent tools like CareCloud. Thank you

Avantages :

I work primarily in the collections module. Within my line of work I deal with all of the other modules to complete my investigation on a denial or no response claim. I enjoy the reporting analytics module to quickly determine a trending issue among our providers within date ranges and the sorting features are endless.

Inconvénients :

The hold feature on patient balances. The collection piece on patient collections are outdated. I can run a report, individually go in and place an account on hold but I cannot collectively take statements off hold. I would like patient collections to be updated.

Serious Issues with this platform

Commentaires : better initially, terrible now

Avantages :

product is easy to use but often underperfporms

Inconvénients :

I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand.

Great Analytics

Commentaires : Carecloud Charts is a good product. Consider the options and see if it's right for you.

Avantages :

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Inconvénients :

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Overall review

Commentaires : Overall I think this is a wonderful EHR product and would recommend it to anyone.

Avantages :

The best feature of this product would be how easy it is to use.

Inconvénients :

The one thing I would like to see improve would be the correction errors.

DO NOT PURCHASE

Commentaires : HORRIBLE IN EVERY....SINGLE....WAY!

Avantages :

The look of the software is pleasant. From a billing standpoint it is convoluted and tedious.

Inconvénients :

First off, I never leave reviews and I am certainly not the kind to be negative. BUT, the staff all the way from management is horrible! They have gouged us financially and no one will respond when questions are asked. You are passed around and management refuses to contact you. You are promised by the poor reps that they will let management know to contact you and then you are never contacted. The finance department has a woman who is rude, abrasive, unprofessional, and shrewd. They do not hold their end of the contact they force you to sign and since being with them we've lost massive amounts of revenue. They even fired one of their only employees who saw what they were doing and tried to help us. We have been trying to leave this company and they want thousands of dollars for work that was not done, and an addition $8000+ to leave. We are a small company and this is all just the tip of the iceberg of issues we've had with them! I cannot wait to be rid of all of it!

WORST COMPANY

Commentaires : Worst experience you can ever have. Your practice can go bankrupt with the amount of charges you pay for this stupid E HR

Avantages :

Nothing, this is the worst software you can never imagine. They make you believe that it is the best software but there is nothing in it that she would like. Very costly. They keep adding up charges and you will end up with a huge bill. Although want his money. Customer service is extremely poor.

Inconvénients :

Everything is worse.I cannot think anything good about this .

Horrible system and customer service/support

Avantages :

The only thing that our practice likes is that you can have multiple patients opened at once without losing data.

Inconvénients :

You can't delete any encounters or notes if you make a mistake once you hit save. They cannot adjust their system to print claims on any type of printer. You have to go through three screens to save a note and then name it what you need. When you are billing, it will not automatically pull credits to use; you have to delete the payment and then apply it where you need it. When ERAs come in, you can't post them if the system doesn't recognize the claim or patient. There is no way to modify any of the payers on your own unless you ask them to add a new payer, and if they feel it's a duplicate, they won't do it. You have to wait until the end of the day for CareCloud staff to post/finalize the ERAs and payments that your staff has posted throughout the day before being able to print reports. There is no place to put any type of nursing, supervisor, or misc. notes that will print if needed. In order to use the task feature, you have to print screen what you're working on and copy the windows to print it. We lose our system probably 2-10 times a week because of some error 500 code or a message that states, "There are too many users on the network right now. Please try again." We asked very specific questions when we were looking for a new system, and after the system was in place, we found out over 1/2 the things we asked could not be performed with this system. There are many more, but these are some of the more frustrating ones.

Great experience with CareCloud EHR

Commentaires : I would recommend CareCloud for any practice.

Avantages :

We have used CareCloud EHR for almost 4 years and it's been great. The EHR makes it simple to manage my clients and practitioners. It has great functionality and is user friendly overall. The billing app is the best. I actually eliminated an admin position by using the billing app.

Inconvénients :

I would like for the iPhone app and the calendar app to offer a few more features. It would also be nice if there was way to upload and store clinical documents.

Right choice

Avantages :

I have read many of the reviews and wonder what experience these writers have had with EHR systems. My experience has been very positive from ease of use to cost. I compare it to my first EHR which I will not name. We were able to get started with minimal training and the providers input has helped get changes made for the better. It is easy to try something and complain, but I can tell you from my experience, the CareCloud staff and employees have made great effort to build a system that conforms to good patient flow and ease of use. The color coding gives the program appeal and is a useful tool as well. As the Coder/Biller can tell you, having the providers chose the right ICD 9 code makes my job a lot easier. It helps us to get our claims settled much quicker with a higher first time pass rate. We believe that we are just achieving a small percentage of what CareCloud can do for us in the long run. I look forward to a long relationship with CareCloud so we can become subject matter experts.

Inconvénients :

I have very little to complain about. We are learning new features and incorporating them daily. I think if we were taught everything at once we would have a brain meltdown. As for the vendor, we have no complaints.

System

Avantages :

ease of use and color coordination. customer service is very knowledgeable. you feel like they truly care about their work.

Inconvénients :

Cannot submit tertiary claims electronically and cannot type in the payor id to find the insurance co.

Worst PM I have ever encountered

Commentaires : Horrible I cant wait to get away from this company

Avantages :

Nothing at all

Inconvénients :

Support is a joke. They are rude, never return calls or emails, close cases with out fixing the issue.

Easy and effective

Commentaires : Fantastic customer service. Innovative.

Avantages :

Easy to learn and easy to use. Does almost everything I need it to.

Inconvénients :

Can't look up clients by phone # or other variables. Must use names.

Buyer BEWARE!

Commentaires : Poor product
Poor communication
Poor support
They lie to close the deal! BE WARE

Avantages :

[SENSITIVE CONTENT HIDDEN] for implementation they where the only ones who responded to us and where amazing

Inconvénients :

Nothing is as promised. It is the worst EHR on the Market. Office Ally is better than this software.

Happy with CareCloud

Avantages :

I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Inconvénients :

There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Worst Confirmation System

Commentaires : If you are looking for the BEST confirmation system for your office, DO NOT USE this one. The confirmations are NOT able to be customized for your office's needs. Its a generic text that only has the day, time and name of provider. Patients are only able to reply with CONFIRM but there are NO other options for patients to do. There is NO option to put in your office's name, location or phone number so if the patients need to reschedule they have no idea where to call. This is exactly what your text will say. "Your appt. with (Provider's Name) is on 02-12-2015 at 10:00am. Reply with CONFIRM to confirm." ------ What if you have a new provider who is taking over a previous provider's patients? The patients HAVE NO IDEA who that new provider is. It doesn't say WHERE the appointment is. It doesn't say "If you need to reschedule or cancel, please call ( your number). Your office will lose business using this confirmation system. Patients will NO SHOW their appointments because of this system. DO NOT USE this system.

CareCloud makes clinical documentation a breeze

Avantages :

CareCloud is so easy to use and all of my staff just love it. If you can use an iPhone, you can use CareCloud. The drag and drop features and the ability to utilize the dictation feature is a plus for us all. CareCloud support is second to none. They are always very friendly and patient for all questions.

Inconvénients :

We have used CareCloud for 2 years and have had a great experience with all the apps.

CareCloud User Review

Avantages :

CareCloud has a user friendly scheduling system. It's easy to add appointments and easy to view the schedule. They have a great support staff. They're knowledgeable, friendly, and return calls promptly. They have a comprehensive library of training materials that help you learn the system inside and out. The product tracks which employee has been in the system, when, and what changes they made. I also like the ability to easily look at business trends.

Inconvénients :

There is a 60 day notice required to stop your contract. I'm sure you'll love CareCloud, but if you need to change, make sure you give them a 60 day notice before your term is up, or it will auto-renew.

AMAZING SYSTEM!

Avantages :

The system is easy to navigate and extremely user friendly.

Inconvénients :

After all of the recent upgrades they have implemented there are no complaints that I can express.

Care Cloud

Commentaires : The company I work for has been with Care Cloud for over two years now. I love the program because it is very user friendly and is able to handle the work load of a busy practice.

Avantages :

The program is user friendly which makes it easy for us to train new staff. The customer service is above outstanding.

Inconvénients :

I don't have any cons at this time.