Avis clients sur CareCloud

Caring With The Cloud

Commentaires : Care Cloud is an innovative EMR system that allows or practice, Westford Dermatology, to shorten our revenue cycle and maximize the financial growth of our practice without any of the paperwork.

Avantages :

This is a cloud based platform that is very easy to use, and the communication between the vendor and the client is great! They are very responsive and help alert us to problems before we even realize problems exist.

Inconvénients :

None at this time. I believe I am a hard client to please. I am also very price sensitive and Care Cloud continues to surpass my expectations, especially for the cost.

Practice Management System Partnership

Commentaires : We have used Care Cloud since 2010 and a lot of improvements since then. My staff and I have loved to use
this system since day 1. We never thought to try another system all these years.

Avantages :

it is most user friendly system I have worked with in over 30 years. The notes module and reporting are awesome ...

Inconvénients :

maybe Charts and some of the analytics are not what I would like

Worst choice since starting my own medical practice; I turned away from Carecloud after 2 months of

Commentaires : I am a solo practitioner in internal medicine. I used Athenahealth before Carecloud due to college's recommendation. But the feels for non closed loop orders were getting expensive so I looks for a program that won't charge me a dollar for each prescription. I was interested in Carecloud due to their App settings and made it look easy to document/chart.
I should have known when they were trying to get me to sign their contract that I was in for a big diasppointment. They, the sales rep gave me a deadline to sign the contract with appealing price if I sign before the timeline. He got me on the phone with the big boss, also the same thing,' its the lowest price so sign now', like a used car dealer to seal a deal. I was a fool, $36,000 lost due to my stupid action signing that day. I will regret for the rest of my life. After 1 month of use, I knew this isnt what I wanted to uses going forward. I plan to make a youtube video showing how slow Carecloud is. Whenever patient calls for appointment or refill, it takes long time to pull up their charts and all patients complain ' why does it take so long to pull up my chart?' and we say it's our carecloud program... But that's just the tip of the iceburg. Here are the reasons I gave them for terminating with them. 1 - Promise to incorporate clients' suggestion for improvement to their platform is an empty promise. We have offered them pages upon pages of suggestions, of which exactly NONE have been incorporated in their promise of "updates" every 3 weeks. When challenged on this, the company brushed us off, saying "do you know how many providers we take care of?" Pretty clear that we, as a individual client, are not important. 2 - It may look organized but when actually using it, it forces you to move back and forth all day long between different organizational icons. Even the simplest task of ordering a patient's lab requires at least 5 minutes. It is the farthest from "user-friendly" that we can imagine!! 3 - By definition, an EMR is an ELECTRONIC medical record. Despite this, any documents that require the provider to initial or sign (all home health documentations, labs to be reviewed, etc.) need to be printed, then hand signed, then re-scanned into the computer. Be prepared to have your support staff spend an extra-ordinary amount of time managing this challenge. Again, our practice has asked CareCloud to address this concern several times without any indication that they will actually become a

Avantages :

initial look of it, looks different, but it is an illusion to believe that you will be better organized provider/front desk/reception with the App functionality.

Inconvénients :

cons: Slow, breaks down. Slow and shuts down. Jumping from app to app to just to see patient's insurance information, up coming appointment, and to see EOB, that is not allowed in carecloud. You have to download CMS program to see EOB. When claim has issues, it can sit in an app and none of your manager or carecloud will let you know that there is problem in you A/R, help you to solve problems. You are on your own. I almost went broke due to using their concierge service. No money was coming in.... Be prepared to get a loan or go broke with their billing services.

CareCloud review

Commentaires : Overall I like the software.

Avantages :

Easy to navigate. Offers more than one way to search a chart like email, phone number, name & DOB.

Inconvénients :

It's challenging to understand the simple charges, payments & insurance payments in the financials section. Patient charts won't come up when searching with emails that have periods, underscores or hyphens in them.

Overall great for group practice in mental health

Avantages :

Ease of use and how much can be easily tailored to your own preferences! Especially like the app where I feel I can always have access to information I need.

Inconvénients :

Some ‘glitches’ occur and the support team is quick to get on it but at times dependency on software can be scary when it isn’t working. Suppose this is the case with tech in general.

Run away as fast as you can

Commentaires : CareCloud has been a nightmare. They came in toting being the easiest to use cloud platform on the market with robust reporting. It falls flat in every single category. CareCloud did not provide ways to report data for meaningful use until halfway through 2019. Reporting is limited. Advanced reporting is still limited to pre-determined metrics. Once they have your money don't expect to get the same treatment you get during onboarding, completely ghosted us after expressing multiple complaints about functionality and workflow limitations.

Avantages :

It is fairly simple to use but you are limited to baked in features and pre-determined workflow.

Inconvénients :

Constant slowness and crashing. Server stability issues weekly and performance issues occur daily.

Serious Issues with this platform

Commentaires : better initially, terrible now

Avantages :

product is easy to use but often underperfporms

Inconvénients :

I have been with carecloud/talk ehr since 2014During that time I have seen a decrease in quality of customer support and responsiveness. Tech support issues abound and it is often impossible to speak to a representative with a good command of the English language. I often have to make the same complaint multiple times in a week with no lasting resolution of the issue at hand.

Great Analytics

Commentaires : Carecloud Charts is a good product. Consider the options and see if it's right for you.

Avantages :

Carecloud offers very good chart features, some of which are customizable. The reporting features are very robust. It saves you time, which saves you money.

Inconvénients :

All these features come at a cost. The system is a little pricey. Smaller practices may not be able to afford it.

Overall review

Commentaires : Overall I think this is a wonderful EHR product and would recommend it to anyone.

Avantages :

The best feature of this product would be how easy it is to use.

Inconvénients :

The one thing I would like to see improve would be the correction errors.

Great value for the price

Commentaires : I am pleased with it. Its easy to use. Good price .

Avantages :

User friendly and intuitive for admin and providers. Allows for eRX and all in one for admin providers and claims

Inconvénients :

They are going through some sort of update... patient messages stop working everyday for a while. Their eng team does not see the severity of this. This is one example of when things dont work they just take a long time to fix

CareCloud review

Commentaires : The customer service at CareCloud is exceptional!!!!! Anytime we've called they have always been pleasant, helpful and usually are able to solve our issues.

Avantages :

The billing and collections modules have increased our revenue. With the two modules we can immediately see if a claim has errors. Our old EMR system took weeks for us to receive a denied claim. The Appointment module is easy to use. When we first started with CareCloud in 2014 the Prescription module was easy and quick to use. The main reasons we selected CareCloud was because of the Billing, Collections and Prescription modules. We are extremely happy with the reporting module. We are able to get so much more information from the system than with our prior EMR.

Inconvénients :

I wish the system would alert you if you scheduled a physical to early (less than 366 days). The recent upgrades to the prescription module has made it harder to use. With these changes now there is more room for errors to be made when selecting the medications. It takes us twice as long to fill prescriptions with having to search for the correct medication from the lists.

Horrible software that continues to get worse

Commentaires : I have had nothing but problems with this software. Tonight, I am trying to finish my chart notes from a busy day. It's 730pm on the west coast. They are doing yet another update and the note I was working on, (about 10 minutes of work) is gone...yet again. This is a recurring theme with them. I can't wait to see what doesn't work now when we try to use the system tomorrow. Normal functions don't work routinely. I can't schedule patient appointments for any time other than on the quarter hour. I've given up calling the help line because every time there is a problem, you always wait on hold for at least 10 minutes, but usually more like 30. Then they want to remote into your computer. Which I never have time for during a busy clinic. They don't seem to understand this. They when you demand to speak to a supervisor about something, they say they forward it on to someone, but then you don't hear back from them. I have told them I am leaving for another company. I never gave them a date that I am leaving. But they shut off my access to my patient information and no one in my practice can access anything. I will be using the billing portion of the software (which my biller hates by the way due to multiple issues) in order to follow up on the revenue billed with them until my contract is up at the end of the year. I will be switching to another EMR in a couple of months. I would advise you to find another company and don't even give this company your money. If for some reason you do, you need to have some type of clause in your contract that will allow you to be released from the contract if you are not happy. Companies that require you to pay out the remainder of your contract if you decide to leave should be a big red flag. Those that have a high turn over rate and need to keep your money from the contract should be a big concern for you. And, you would expect to see a social media blow up from this. And after all the new reviews I'm seeing, with the same complaints from different practices, I'm guessing this is just the start with this for CareCloud. I honestly can't see how they will be around much longer if they continue to provide such poor service and operating platform for their customers.

continuous problems

Commentaires : We purchased this system about 5 years ago and were very happy with it's performance. Over the last 3 months, however everything changed. The system fails every day on continuous basis. Customer support is useless as they are reading off the script instead of actually trying to help. Noone is transparent as to what seems to be the problem and noone seems to be able to help. WE will be looking for other systems

Avantages :

The system was very user friendly and was easily modifiable to our needs.

Inconvénients :

Customer support and transparency is an issue wit this company as is complete lack of accountability, it seems.

All that was expected and more

Commentaires : I recommend CareCloud to anyone that would like to upgrade workflow, efficiency, analytics, MIPS, cashflow, clean claim rates, and the list goes on.

Avantages :

Ease of use is fantastic. Training was great and all employees have learned the software within a few hours. Go-Live was much easier than expected. All providers find it very simple and easy to use. Customizable Add Breeze and the power and features of the software expand to create efficiencies that seem to be unrivaled. Support and training are top notch Support staff speak english that one can actually understand Claims are scrubbed using 3 clearing houses that work with dozens of second level vendors who work specifically with payers increasing clean claim rate Analytics are great. Easy to create reports, dig into the EMR to pull data, create dashboards for each employee and provider if desired. Dashboards so that each employee and associate can check KPI's each day and real time.

Inconvénients :

Our practice didn't discover CareCloud years ago. One minor challenge when dealing with self-pay payment ID's for easy posting. A work around though solved the problem.

Care Cloud implosion. Do not consider in your EHR SEARCH.

Avantages :

We were led to believe that this was a stable EHR company but after just three months they were purchased by a larger equity firm in there after the on line reliability was miserable and communication from their support company MDS was Similarly poor eventually we had to abandon this EHR and are moving to another EHR hopefully with a better end result

Inconvénients :

TERRIBLE RELIABILITY For LAST 15 months since private equity purchased them.

Great software

Commentaires : Its a great application for making appointments and managing the flow of the office.

Avantages :

That its very user friendly and always updating to improve the quality.

Inconvénients :

Not much to dislike. Care cloud does everything my office needs it to do.

Worst PM I have ever encountered

Commentaires : Horrible I cant wait to get away from this company

Avantages :

Nothing at all

Inconvénients :

Support is a joke. They are rude, never return calls or emails, close cases with out fixing the issue.

CARE CLOUD

Commentaires : LOVE CARECLOUD. SUPER RESPONSIVE!

Avantages :

SO EASY TO USE! GREAT REPORTING AND TRACKING.

Inconvénients :

I WISH RETURNS OF SIMPLE CHARGES WERE EASIER

Commentaires : My medical practice has been using CareCloud's EHR software for almost 2 years now, and we are very pleased with its practicality and effectiveness. Initially, using the software was difficult because it was the first time we were exposed to electronic records and charts. However, as a center, we have excelled in learning about and using all of the benefits provided by CareCloud. The software is very user-friendly and straightforward in all of its provisions. The design of the software also creates a very clean and modern feel to the user, which makes the job more agreeable and appealing. Since the change from paper to electronic, CareCloud has provided us with everything we need in accessing patient's records, demographics, and other information. CareCloud makes scheduling appointments, typing medical notes, and entering patient's information exceptionally straightforward and simple. I would highly recommend this software to any medical centers and practices who are looking for an effective EHR system. If health care providers are searching for an EHR software that is helpful, cooperative and efficient, CareCloud is the one to use.

ONE OF THE BEST EMR PROGRAMS

Avantages :

OUR OFFICE DID NOT USE THIS PROGRAM FOR VERY LONG BUT WE ALL DID FEEL THAT IT WAS A GREAT EFFICIENT PROGRAM!

Inconvénients :

AT THE TIME WE WERE USING THE PROGRAM WE HAD LOTS OF PATIENTS THAT WERE SELF PAY AND THIS PROGRAM WAS CHALLENGING WHEN IT CAME TO THAT.

Overall CareCloud Rocks

Avantages :

Its very user friendly and for the most part CareCloud will implement and make updates that are suggested and/or requested from its customers.

Inconvénients :

Little overpriced since we do not use off of the features it offers. Wish you could only be charged for certain features used.

Sales team misleading and awful software.

Commentaires : If you are thinking about CareCloud, run the other way. The sales team kept telling us that they will do the billing. (They just wanted the sale.) It was explained, MANY times, that we are a private practice, we are not billers. CareCloud kept assuring that we would not need to know how to bill and that we did not need the biller that we currently had. They lied. I have claims from February 2015 that are not resolved. CareCloud does not allow you to speak with their "concierge" staff, so all is done by e-mail. (They Concierge program is supposedly their billing staff.) Their training videos for the software are outdated and only cover the bare basics of processes. The customer support staff will refuse to let you speak with any form of a manager and the new CEO does not return any emails. Just waiting for the moment we can complete our contract.

CareCloud EHR

Commentaires : Poor experience had to call IT/customer service numerous times and did not get anything achieved. Lots of glitches and needs reloading; see cons below.
Do not recommend at all due to cost and functionality.

Avantages :

e-prescribing copies previous notes.

Inconvénients :

Doesn't have appropriate medical terminology too many glitches and causes freezes, loss of information typed, etc. Too many buttons to click individually, copies previous notes but also copies previous orders associated with it that can't be deleted.

GREAT SYSTEM

Avantages :

USER FRIENDLY EASY TO PUT INFORMATION IN EASY TO SCAN YOU DON'T HAVE TO CLOSE APPS TO GET TO ANOTHER APP EASY TO SCHEDULE APPOINTMENTS EASY TO VERIFY INSURANCE

Inconvénients :

NO DISLIKES I LOVE WORKING WITH THIS SYSTEM VERY EASY TO LEARN SET APPOINTMENTS PUT IN PAYMENTS BILLING ALL IT THE SAME SYSTEM I REALLY LIKE THE FAX SYSTEM

NOT 100% COMPATIBLE WITH IPAD!

Commentaires : CareCloud's sales team lied to my company in order to win our contract. We clearly stated that we would be an iPad based clinic and providers would be using iPads exclusively in the exam rooms....no problem, they said, its fully compatible in fact designed with the iPad in mind....but during the initial setup training calls, we are told the iPad functionality is a READ ONLY format. What good is that? And, so we told them we could not use their software because like we had stated in the very first demo, we are an iPad based clinic. They turned our account over to collections. Would highly alert you to reconsider signing with a company that does not stand by what they say and will lie to win your business. Buyer Beware!