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Avis clients sur Vtiger CRM

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Logiciel CRM idéal pour les petites et moyennes entreprises pour augmenter les ventes, le retour sur investissement marketing et la satisfaction client.

En savoir plus sur Vtiger CRM

Avantages :

The Customer Service Team when we have questions or require troubleshooting is extremely prompt and helpful.

Inconvénients :

If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads.

Vtiger CRM - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,2
Fonctionnalités
4,2
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,3/10

Vtiger CRM a reçu une note globale de 4,3 étoiles sur 5 d'après 338 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (338)

Kamal Dyne
Kamal Dyne
Developper Full-Stack (Bénin)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Multilangues des tutos

4,0 il y a 5 mois

Commentaires : Je suis un francophone et pour avoir parcouru le logiciel il dispose de nombreuses fonctionnalité qui sont très recherché mais la non disponibilité de tutoriels dans ma langue c'est a dire le français n'a pas été d'une grande aide.

Avantages :

Vtiger est l'un des grands CRM avec de multiples outils de gestion qui favorisent grandement la gestion et le suivi. Et ces outils sont accompagnés de multiples tuto sur leur chaine Youtube.

Inconvénients :

Cependant ces tutos qui sont reservés aux utilisateurs de diverses langues ne sont disponibles qu'en anglais et favorisant ainsi une unique langue. Que ferons les francophones desireux d'utiliser ?

Vincent
Responsable Production (France)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Un logiciel saas puisant mais pas adapté à tous les besoins

4,0 il y a 2 ans

Avantages :

Nous utilisons en interne la solution pour la création de devis, bon de commande, facture, gestion fournisseur. C'est un logiciel très puissant et paramétrable (via développement informatique). Elle nous permet également de gérer la production de produit matériel et logiciel. L'outil de création de rapport est super intéressante et permet d'étudier des données

Inconvénients :

Pas de gestion de stock Besoin de beaucoup d'investissement en développement pour obtenir une version customisé adapté au besoin

Baudelaire
Baudelaire
Specialiste informatique (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Une application Formidable et populaire

5,0 il y a 5 mois

Avantages :

Elle permet de gérer la relation clientèle qui offre des fonctionnalités telles que la gestion des contacts, des leads, des opportunités, des campagnes marketing

Inconvénients :

le manque de flexibilité dans la personnalisation de l'interface utilisateur, des fonctionnalités complexes ou difficiles pour les nouveaux utilisateurs, des bugs occasionnels et des performances parfois lentes

Anissa
Marketing Manager (France)
Internet, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CRM pour entreprise PME

3,0 l’année dernière

Commentaires : Une bonne expérience générale pour la gestion des contacts

Avantages :

La gestion simplifiée de tous nos contacts dans un seul outils : prospects, contacts m, affaires...

Inconvénients :

Le manque de flexibilité des fonctionnalités

Paulo
Paulo
Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones) (Bolivie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Easy to use and customizable

5,0 il y a 5 ans

Commentaires : I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Avantages :

Its really easy to use and there are many options to customize the user experience

Inconvénients :

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Carlos
VP of Sales (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Vtiger CRM vs Competition

5,0 il y a 4 ans

Commentaires : overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Avantages :

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Inconvénients :

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Ismael
Sales Executive (É.-U.)
Équipement et fournitures de bureau, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Vtiger CRM is a Game Changer

4,0 il y a 2 mois Nouveau

Avantages :

Vtiger has been a game changer for us especially the sales team. it has various features that makes sales and marketing more profitable and its very enjoyable to work with. The best feature in Vtiger is the sales automation and emails marketing options. We are able to conduct sales online with ease which makes us reach more customers which increases productivity. This too is also very affordable which reduces marketing cost on other avenues. The ability to install this tool in our phones is also an advantage for us. We work from anywhere with this app which leads to higher yields.

Inconvénients :

frankly the software has worked wonders for us. We cant dare rate this tool below 8/10.

Thomas
CEO (Allemagne)
Automatisation industrielle, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

QTE Training likes VTiger

3,0 il y a 4 ans

Commentaires : See section pros

Avantages :

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Inconvénients :

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Hanane
Freelance (Maroc)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The great app

4,0 il y a 3 mois

Commentaires : A very wonderful experience and still like you

Avantages :

For ease of use .It offers a range of features for smaller companies

Inconvénients :

A very good application in which there are no downsides

John
Marketing Manager (Australie)
Construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Salesforce Killer

5,0 il y a 5 ans

Commentaires : I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Avantages :

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Inconvénients :

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships

Alex
CFO (É.-U.)
Matériaux de construction, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Flexible and complete package

5,0 il y a 5 ans

Commentaires : We initialy came to vTiger as a cheaper alternative to Salesforce. We found not only a valid and much more easily customizable CRM but we have developed the modules to handle internal Cases, as a Project Management tool, as a simple DB to keep track of products, as a Quote & shipping

Avantages :

Can be customized without being a programmer. It is flexible enough to do many things well enough for a small company that does not need very specialist applications. It is intuitive enough for my users to take up without pushback

Inconvénients :

I would love better integration with Google Sheets. Poor (non existent) formatting of reports. No community forums or "vote for function"

Aman Preet
Aman Preet
Developer (Inde)
Utilisateur LinkedIn vérifié
Automobile, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Pros and cons of Vtiger CRM

4,0 l’année dernière

Commentaires : Overall experience with Vtiger CRM is good as it is fulfilling our current requirements of managing contacts and other CRM supported activities just if the customer support service happens to be to better than it would have been perfect CRM.

Avantages :

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.Along with that the alert/notification feature of the same is something that we can rely on for smooth processing of task.

Inconvénients :

Customer support service of Vtiger CRM is not upto the mark there have been time where our issues was not resolved in a systematic manner as it took time way more as we expected.

Andrew
Andrew
Managing Director (R.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

One of the better Open Source CRM platforms

3,0 il y a 2 ans

Commentaires : We moved from Suite CRM (another Sugar based CRM) to Vtiger based on one of the sales people we'd employed at the time. The interface was slightly better but otherwise there was not a huge difference with it. However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause. Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

Avantages :

The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them.

Inconvénients :

The process of upgrading between versions is clumsy and error prone. The UI is not particularly friendly for less technically able members of the team.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Convenient as SaaS, but not designed as SaaS

4,0 il y a 3 ans

Commentaires : My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Avantages :

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Inconvénients :

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Tim
Pm (Kenya)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

An affordable yet capable CRM for businesses of all kinds

5,0 il y a 2 ans

Commentaires : I beleive vtiger was the reason we were really able to be comfortable in sales automation,

Avantages :

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Inconvénients :

The deployment process had quirks and had to redo it a couple of times, not difficult, just has to be done a certain way.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Too many feature gaps

3,0 il y a 5 ans

Commentaires : I mostly work with Vtiger as an admin and sales support. Most times, when I have a project or idea to improve our processes, Vtiger lacks the functionality for me to follow through without the need to utilize some outside tool or service. Many times I've wanted to add a feature, establish a process, or some other task to improve our sales/marketing methods, but I find that I cannot do so in Vtiger - it isn't a lack of my knowledge of the product, because several times, after consulting the documentation, I've contacted Vtiger support and was told that the task cannot be done.

Avantages :

It has a lot of customization features. Support answers promptly.

Inconvénients :

Features that I think should be standard are missing or inadequate. For example, there are almost no connectors to other software - from Vtiger or from other vendors/services; We use Constant Contact for email campaigns (Vtiger's email module is convoluted and unreliable), and there is no connector for it, so I have to manually import/export new or changed contacts to keep both databases current. And the import process is touchy - Vtiger often creates duplicate records. Getting from one screen/module to another is annoying - it takes too many steps, something a simple menu bar would solve. I could go on with the quirks, limitations, and missing features, but I think this sums it up: Vtiger feels like it started out as a simple app and has had features and modules dropped into it, not really incorporated to make the tools a seamless experience.

PAOLO
Software development (Italie)
Automatisation industrielle, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy, Customizable, Always present to help you

5,0 il y a 5 ans

Commentaires : The possibility of using a smartphone app has solved several problems especially when you are out of the office

Avantages :

We have been using VTiger for over a year, with the passage of time it has become a very useful tool as well as easy to use already in the first use. We appreciate the possibility of modifying and creating new modules to support those present to strengthen the traceability of information to the sales department that would not have only management software. The sales department is able to keep its customer portfolio active with simplicity and to propose new solutions or opportunities during the bidding process by using the possibility of sending offers directly from VTiger.

Inconvénients :

Some missing features in the marketing module like the ability to manage multiple mailing lists in a single Marketing list

Cristian
Service Desk Analyst (Mexique)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fast, efficient and easy to use

5,0 il y a 5 ans

Commentaires : I am glad to have found this online software. Our efficiency has increased; we do more work in less time. It helps us make better decisions with the reports. It is accessible from anywhere as long as we have access to the internet, it doesn't require any installations and can be accessed from a PC, tablet, smartphone or laptop. in conclusion, I can happily recommend it.

Avantages :

Never have I been more efficient when doing tedious tasks, Vtiger surely helps me accomplish this work by allowing me to create detailed daily or weekly report templates. These parameters can be modified at any time to satisfy future needs. It helps us stay under established SLAs with its management tickets interface and notifications. The management console or interface it is very easy to understand, detailed information about any new case is displayed to conveniently. Any other necessary information can be located in different tabs of the menu.

Inconvénients :

Overall, this CRM software has delivered all of the required needs I have for my organization, however, just like any other software out there you will always stumble across a learning curve. If Vtiger documentation was easier to locate and have it always in a link inside the interface management console to reach to, I would not ask any more from this CRM software.

Robert
Founder & CEO (É.-U.)
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

VTiger is awesome.

3,0 il y a 5 ans

Commentaires : We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this. Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger.

Avantages :

For the price, it is definitely the best CRM around.

Inconvénients :

Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible.

Jonathon
Marketing manager (Canada)
Sécurité et enquêtes, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fantastic Software

4,0 il y a 7 ans

Commentaires : Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great. Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great. Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues. Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution. Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over.

Avantages :

Easy to use and to customize Big community of developers and support community Continued development and updating with new features A lot of out of the box features on demand and open source available Inventory tracking

Inconvénients :

Open source needs a paid extension to sync with Accounting software Needs a few features to be a more all in one solution (not including accounting)

Zandre
Tier 2 Network Support Engineer (Afrique du Sud)
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Continued: VTiger

5,0 il y a 3 ans

Commentaires : This is a follow up review on the very first Capterra review I did. VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform. Overall experience is great, I have fully accustomed myself to the software and do not have any problems with it.

Avantages :

Case/ticket tracking and administration on VTiger is extremely useful. VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics. Case referencing is near flawless when combined with email responses/notifications.

Inconvénients :

Only down part to VTiger is that it has to do some system/cloud backup on a daily basis wherein the system completely locks up and you are unable to do anything. The site becomes unreachable for about 20 minutes and restores thereafter.

Jonathan
Director (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Positive development over the years

5,0 il y a 5 ans

Commentaires : Since migrating from the local to the cloud version, we have added features that we use, we like the internal integrations between the elements and the ease of producing meaningful reports.

Avantages :

The vendor is really good at developing the platform and bringing those changes to our awareness. This has been in the creative approach to sales and the adaptations around the new GDPR regulations.

Inconvénients :

There is an integration that would be really useful but it hasn't been written yet with Quickbooks for UK Tax office program, 'Making Tax Digital'. It would be really useful to have the integration written, however this is above and beyond the rest of the application suite, we use if for sales and account management along with project and support services.

Christian
CEO (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Fantastic Service and Support

5,0 il y a 6 ans

Avantages :

vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software. However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement.

Inconvénients :

Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use.

Salvatore
Ref. Risk Management (Italie)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The most affordable CRM

4,0 il y a 2 ans

Avantages :

It allows you to activate the various business flows easily and in a modular way

Inconvénients :

The use of the PHP language can sometimes create problems in case of security developments

Luca
Commercial adviser (Italie)
Construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

easy to use, complete, free

5,0 il y a 7 ans

Commentaires : I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time

Avantages :

Easy to use, free, adaptable to any need, lead generation, use in cloud

Inconvénients :

For professional use, you must rely on companies able to develop solutions vtiger