En savoir plus sur webCRM

webCRM est un système de CRM en ligne abordable et éprouvé.

En savoir plus sur webCRM

Avantages :

No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product.

Inconvénients :

Some features are missing compared to competitor solutions.

webCRM - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9/10

webCRM a reçu une note globale de 4,5 étoiles sur 5 d'après 19 avis d'utilisateurs publiés sur Capterra.

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James Dean
James Dean
Head of Marketing & Growth (R.-U.)
Utilisateur LinkedIn vérifié
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

WebCRM has revolutionised the way we work

5,0 il y a 4 ans

Avantages :

- Amazing customer service. They're always happy to help - The ability to bespoke the platform to our business Ease of use - The seamless transfer between Activities (Lead Generation Team) and Opportunities (Sales) - Email marketing capabilities - Excellent reporting facilities - Easy for managers to see workload of employees

Inconvénients :

- None! It's totally changed the way we work. We have transformed from a sub company to a projected organisation this year while using WebCRM. It is perfect for our business.

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you James. Very kind and so glad webCRM has been a tool to help you grow so rapidly. Long may it continue.

Utilisateur vérifié
CRM Project Manager (Portugal)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

WebCRM - work from home

5,0 il y a 2 ans

Commentaires : I use it daily and can register every video consultation during this pandemic as well as all packages sold during this time. Making working from home a blessing during this time.

Avantages :

No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product.

Inconvénients :

Only that the amount of users are limited depending on which package you buy. It is a pity that not more users are able to make use of this great software at our company. To add video calls would be a great option!

Margrit
Head of Operations (Allemagne)
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Administrative customer Software

3,0 il y a 7 mois

Commentaires : To organize an online customer administrative process is helpfull for working together with a team .

Avantages :

Funktions for teamwork with several tasks at administrative customer invoice process are helpfull.

Inconvénients :

Reports are better showing up since some month. But complicated to use.

Réponse de l'équipe de Efficy

il y a 7 mois

Hi Margrit and thank you for your review ! Concerning your comment, we're planning to organize quite soon webinars for our customers. Reports could be one topic, you're right. Thanks again and see you online ;-) The Efficy Team

Lynne
Director (R.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great CRM syste

5,0 il y a 4 ans

Commentaires : Excellent experience. The customer services was second to none, everyone at WebCRM are always happy to help with any issues, nothing is too much trouble.

Avantages :

This software is easy to use, easy to set up and has excellent editable reporting facilities. I have used several CRM systems but this is by far the easiest to use. I started using WebCRM with little or no knowledge of how to adapt the system but with the help of a trainer, I was able to adapt the sytem to my requirements, where necessary ultimately creating a system that was personalised to our needs.

Inconvénients :

It doesn't make the tea! Nothing apart from that.

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you for sharing your experience Lynne. Really pleased you have integrated webCRM into your business so successfully and smoothly.

Tim
Manager of Operations (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This CRM has changed the way we keep track of our clients/projects

4,0 il y a 4 ans

Avantages :

This product has allowed us to easily centralize our workflows, clients, projects, and other items which saves us countless hours and keeping us headache free. The program is very good at allowing our team to keep track of different tasks no matter when or where they are which is vital when you have people in different times zones or across the world.

Inconvénients :

The program can be a little tough to get the hang of and the user interface seems a touch out of date compared to some of the other CRMs we use but it't not horrible. Like any product, there is a breaking in period that it takes in order to get used to the program and how to use it effectively. Once you get over that hump you will be happy with this program.

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you for your kind and honest review. I think it is fair to say that webCRM is more focused on organising and processing than very pretty interfaces, however we are always striving to improve the system to make the customer experience as easy as possible. CRM should help not get in the way!

Gabriel
Gabriel
Web Developer (R.-U.)
Utilisateur LinkedIn vérifié
, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great software and support

5,0 il y a 4 ans

Avantages :

Not just have we discovered the best item to satisfy our requirements however Support had actually made the shift pain-free and simple - they're constantly readily available and most importantly they do exactly what they state they will. After weeks of having a hard time to discover a CRM system that was both easy to utilize and which had the performance we required, I was so grateful to be described webCRM.

Inconvénients :

Some of the integrations could be made better, not to say that support is not always available and repsonding to our needs

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you for your kind review. We do pride on our local and available support. Lets talk :) webCRM has just released a raft of new integrations with accounting and telephony systems, which will be announced shortly.

Inés
Inés
Service Manager (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I'm very happy to have worked with webCRM

5,0 il y a 4 ans

Avantages :

I'm very happy to have worked with webCRM and I'm sure I'll be back for a second time, I'm really happy and satisfied with the results obtained by one of the best companies that can be found in the area of customer relationship management .

Inconvénients :

I really do not have any complaints to give, on the contrary, I only have good comments, I recommend them highly, very good service.

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you Inés. webCRM loves working with people really committed to their CRM systems. You bring out the best in us.

Karina
Marketing Executive (R.-U.)
Biotechnologie, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A very good system

4,0 il y a 4 ans

Avantages :

It has extensive functionality and capability, and can be heavily customised. I like the ability to use landing pages in order for contacts to update their preferences.

Inconvénients :

It takes a bit of getting used to and requires training rather then being able to jump straight in. I don't like that it doesn't have intelligent search, when searching for records you have to be exact, which can be difficult when you're not sure how to spell a person's name, for example.

Réponse de l'équipe de webCRM

il y a 4 ans

Thank you for your review Katrina and glad you like our system. One of our support team will contact you to show you how you can make the search function more flexible.

Brenda
Brenda
System Engineer (Colombie)
Utilisateur LinkedIn vérifié
Produits alimentaires
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent service

5,0 il y a 5 ans

Avantages :

Excellent service, it's the 2nd time I work with this company and it continues to surprise me. webCRM demonstrated to have a great quality in its work and an excellent service, one of the best in the management of relations with the clients.

Inconvénients :

I really do not have any complaints about this company, I love working with them and I will definitely keep coming back, Highly recommended

Atanas
CEO ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Great product

4,0 il y a 12 ans

Commentaires : Although there are some cons to webCRM, I think they are not very significant and can be ignored because the pros outweigh them. Overall it is a wonderful product that will increase the quality of your customer service.

Avantages :

In my opinion, webCRM is one of the best things that happened to my company. It changed the way I handle customers completely and my customer support quality is now significantly higher.

Inconvénients :

Although implementation is not very easy to do, you don't have to be a genius to figure it out. Also using the product might be a little bit difficult at the beginning until you get used to it.

Jamie
Operatons Manager (R.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

James Bouge & The CRM Team - spent the time to understand our business, A pleasure to work with,

5,0 il y a 4 ans

Commentaires : saved man hours, we know just where our business is at any minute,

Avantages :

A great System - the team ensured it easily taylored to fit our business, importantly the ongoing support has been second to none, As our business is quiet dynamic (no doubt as per most) an off the shelf CRM< just didint cut it, webCRM has saved numerous man hours, and the reports are great for us to monitor easily,

Inconvénients :

hmmm - nothing it couldnt do ! Drag and drop for documents - which i was told will be avilable later this year,

George
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

webCRM Offers Flexibility For Online Account Management and Sales

5,0 il y a 12 ans

Commentaires : I purchased webCRM before 2 months and since then I am constantly using it. What I like most is the simplicity that this online CRM solution offers - the interface is really clean, you have all the buttons you need (no extra ones) and this makes the whole system to run faster. Another thing that made me extend my subscription is the Outlook integration and the ability to exchage contacts between this application and the CRM solution. Finally, let me say something about why I decided to use that particular CRM system - the cost. Without doubt, every business owner is looking for cost effective solutions and webCRM meets those requirements really well. The price of that solution is 15 Pounds per month, which I think is affordable even for small business owners.

Avantages :

Really easy for use, definitely there is no special knowledge required Reliable and fast, which is definitely a huge advantage for a CRM solution Lower cost - this CRM solution comes for really low price and don't requires any implementation expens

Inconvénients :

Kind of limited feature set - compared to the other CRM systems on the market, webCRM do not have a lot more to offer. Still I think the feature set will be expanded in the future.

Ingrith
Ingrith
college professor (Venezuela)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

I had the opportunity to test it 14 days and it is a very simple tool that collects customer data.

5,0 il y a 5 ans

Avantages :

It has a free version to publicize the software for 14 days. That is very advantageous. It also has a demo of the application. It has enough documentation and publicity.

Inconvénients :

The test of the application seems to me that it should be at least 30 days so that the behavior of customers and sales can be appreciated at the end of a month.

Réponse de l'équipe de webCRM

il y a 4 ans

Hi Ingrith. Thank you for you positive comments.The reason we provide a 14 day trial is so that the evaluation is focused. This enables webCRM to really help customers identify if webCRM is a good solution for their business. We do extend the trial if it if needed.

Thalia
Thalia
Editor (Colombie)
Utilisateur LinkedIn vérifié
Presse écrite, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software

5,0 il y a 5 ans

Avantages :

Great software, great work and great service, is the best way to describe webCRM. As a client I am very satisfied and anxious to continue working with them, I have no doubt that they are one of the best companies in terms of customer relationship management.

Inconvénients :

I really do not have any complaints about this company, on the contrary, I have plenty of good reviews and good comments. Excellent work friends.

Lyuben
CEO ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Why I Chose WebCRM Over Their Competitors

5,0 il y a 12 ans

Commentaires : In my opinion, webCRM is a system suitable for business owners of any kind - from small - corporate ones. It has a lot of features, which can easily be used and do not requires any special knowledge for implementation - simply purchase and start using. What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.

Avantages :

Really easy for use No system requirements since it is web-based Do not requires any special knowledge for use It can easily be implemented on my website, which is important since I am running an online store. Great when used for marketing and lead generation Reporting made easier Excellent customer support

Inconvénients :

Like any new system, there are some bugs, but they are working on fixing them. Some features are missing compared to competitor solutions

Marko
Manager (Serbie)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Once you start using it, you question yourself how did you do it before?

5,0 il y a 5 ans

Avantages :

Easy to use and whats most important it is a very clear and simplified interface. Once you start using it, you start questioning yourself how did you manage to work so far without it.

Réponse de l'équipe de webCRM

il y a 4 ans

A lovely and kind review. Thank you Marko.

Stuart
Senior Associate ()
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

WebCRM

4,0 il y a 12 ans

Commentaires : I would have no hesitation whatsoever in recommending WebCRM to any perspecitve user.

Avantages :

The management information that is available is amongst the best I have seen available. It is cost efficeint Customer support is first class.

Inconvénients :

Like any new system, it can take some considerable time to get used to.

Miguel
Sr Business Consultant (Mexique)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent CRM, good functionalities

4,0 l’année dernière

Avantages :

Great ease of entering data, as well as exporting and importing them. Very easy account creation and follow-up of new registrations.

Inconvénients :

Very friendly and understandable services, great benefits at an affordable price. Although the price could be even better.

Réponse de l'équipe de Efficy

il y a 8 mois

Gracias Miguel for your review :-) Always nice to read such positive reviews. User-friendliness is one of our key points. When you know success for a CRM project relies mostly on user adoption... See you soon Miguel and thanks again!!

Jesper Nytoft
Client Director and Executive Dean ()
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
3,0 il y a 4 ans