Avis clients sur Bonterra Guided Fundraising

Fantastic for Nonprofits

Commentaires : It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.

Avantages :

The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.

Inconvénients :

The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.

Great CRM at an Affordable Price

Avantages :

The system was incredibly easy to set-up and has a user-friendly interface. I like the simplicity of the functions. Since we're a small organization, we don't need a lot of bells and whistles right now but may in the future. So it's nice having a platform that can grow with us.

Inconvénients :

Some features I've used in other CRMs that I wish were present in this platform. For example, I would like to tag a contact and have that tag be visible at the top of their profile (the closest there is currently is pinning a note to the top of a contact). I'd also love it if there were canned reports already programmed into the platform. And if previews of gift details were visible when viewing a contact rather than having to click "Actions" and then "Details".

To stay with NFG or not to stay... this is the question

Commentaires : No

Avantages :

I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.

Inconvénients :

The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday

THIS is how you fundraise

Commentaires : From the customer service, onboarding and plug and play nature of this product, I can’t say enough about it.

Avantages :

It’s the perfect merger of a development system and communications platform for a small to midsize nonprofit. I have been a customer since 2016 and have brought BGF to two nonprofits and have recommended to several colleagues who were looking for an easy, accessible solution for their nonprofits.

Inconvénients :

I loved the data services plan which is being phased out and do hope there is a replacement for it soon.

Good value

Avantages :

I came to this product when the online giving fee of our previous provider went through the roof. I was pleasantly surprised at how intuitive and friendly the contact management and donor management functions are. Now, I am using it for event management, which is a bonus.

Inconvénients :

Often, when an online donation is made, it generates a new contact, even if the person is already in the system. Yes, this can be cleaned up quickly by combining contacts. But I'd like the system to recognize each individual. And, of course, my gripe with all these systems is it doesn't handle household giving well. How do you count a gift from a married couple? It has to go against only one of their records.

Network for Good

Commentaires : Over all it is good a good system for our organization.

Avantages :

In the areas that we use frequently the system is fairly easy to use. I know it can do a lot more for us but I don't know how to use those functions.

Inconvénients :

The customer service is not great. If you have a question or need help you have to go through the chat box and you get a video to watch. Maybe I am just old and not too techy but a real person would be much more helpful. I am never in a situation where I have time to watch a video to get an answer.

New User of Bonterra Guided Fundraising/Network For Good

Commentaires : Excellent! The support staff is always helpful and timely and the Fundraising Coaching sessions have been very helpful.

Avantages :

My nonprofit organization initially selected Bonterra/Network For Good because of it imbedded communication tools that allow us to stay in touch with our donors. While other CRM applications use email integrations with MailChip and Constant Contact, Bonterra/Network For Good's email, text, video messaging, and direct mail features are integral to their application. We have not been disappointed.

Inconvénients :

While Bonterra/Network for Good had good tools for creating reports, I would like to see better tools and options for creating reports.

Great CRM program

Commentaires : Great CRM, easy online giving, customer service is friendly and quick, help catalog is easy to search and understand.

Avantages :

I really like that this CRM is very user-friendly. Point and click is so easy. And if I have a question I can ask by phone, email, or chat and get answers quickly.

Inconvénients :

When exporting sponsor information, the contact name is not included with organizations. After export, I have to add the contact name to the spreadsheet. It would be great if the contact name came over with the company name.

This system is not what I would recommend now - too expensive

Avantages :

All in one system for communications and donors

Inconvénients :

How each product now is separate and must pay for it which has changed from the initial investment but it is basically the same product

Bonterra Guided Fundraising will earn you money and sanity.

Commentaires : Our experience has been great from onboarding until today. All staff members were able to figure out Bonterra with little to no questions from their moment of first log-in. Questions were answered as needed. No complaints.

Avantages :

We love this CRM. It is so much more than we expected. We are now moving more and more of our functions onto the platform. It has been user-friendly from the start and, as they add more features, it gets even better. We believe that Bonterra will be the software that is used most often now matter what the position in our organization.

Inconvénients :

We found nothing to dislike from day one.

How AWESOME is that!

Commentaires : In my experience, the donor staff often serves dual or multiple roles, breaking in a new system generally requires more time that you already have so little of. This was a huge factor in decision making for me, NFG doesn’t have a steep learning curve and their support to transition is the BEST. I’m well acquainted with the “Blackbaud’s Raiser Edge and e-Tapestry”, as well as others and unless you have unlimited financial resources and a dedicated staff/dept, I would steer clear of long standing desktop based programs such as these
-Easy and/or no cost access to customer service, either by phone, text or knowledge base
-NFG has been outstanding in all areas
-I have called NFG with an urgent need and the response was IMMEDIATE! I try to do the homework on my end and not take advantage of NFG’s tech support to have to respond to “fire”
-My experience with BB at my previous organization; I instant messaged tech support with a question they replied…great question, I’m not sure, let me kick it up to our data support and someone will get back to you very soon. That was over a year ago, never got a response.
-Often there is an additional cost or step up in pricing for immediate access to tech support
-Cutting edge technology that continues to improve itself. From their earliest platform I find that NFG continues to improve and maximize the end user experience
• Easier DAMN reporting

Avantages :

Everything! Set up was a breeze and with NFG I could hit the ground running

Inconvénients :

Haven't found a con yet, NFG suits our current needs perfectly

Software is software but what makes NfG different is the people

Commentaires : Excellent and easy deployment.

Avantages :

As with any software we do run into problems from time to time. What we have come to depend on is that everytime we run into a problem, we get a solution from the support team. In terms of functionality, the things we like the most are: - Email toll is easy to use, setup and send - Ticket Sales - We are a community center so pre-COVID we did lots of in-house events, and post-COVID we now do lots of virtual events. Its been great for both uses - Creating Donation Pages - The WYSIWYG editor is intuitive and easy to use. Setting up new donation pages takes just a few minutes! - End of Year reporting - Pretty self-explanatory - Quickbook Integration -

Inconvénients :

There are a few features, and I would really describe it as bells and whistles that would be nice to have. But value to feature to money it really is tough to beat Network for Good.

An immense help!

Commentaires : I cannot say enough great things about Network for Good. Even when first considering Network for Good, the staff I spoke to really made me feel like they truly cared about me and the organization and the work we do. From the first sentence spoken, they made me feel valued...it/I wasn't just another sale. Throughout all these months as a customer, staff has reached out to check in and have made me feel even more valued. With Network for Good, our donations have more than doubled from last year!

Avantages :

Network for Good’s Donor Management System so simple to use and lays out my stats so nicely. It has taken a load off of me when preparing for Board & Development Committee meetings, and it also has been an incredible help with sending email blasts and thanking donors. As we all know, relationships take time, and with our organization being only 5 years old, Network for Good has helped us make those relationships much stronger through the easy-to-use email blasts, grouping of contacts, donor segmentation, etc. I would be remiss if I didn't mentioned that I was paired with a coach when we purchased Network for Good and how phenomenal my coach was! He helped instill confidence and guided me in my first months, and I have excelled in this role with immense thanks to my coach and Network for Good.

Inconvénients :

Creating a campaign could be streamlined a little bit, but it's still very nicely laid out for simple set up.

The Go to for Fundraising Softwares

Commentaires : I would highly recommend NFG to anyone looking to have an easy way to accept online gifts or tickets for events and keep track of their donors, including communications. NFG has saved us valuable time and money. The customer service team is wonderful and always there to help with any questions or concerns. It is easy to migrate data to NFG, and a team is there with you every step of the way.

Avantages :

NFG is truly an all-in-one software for nonprofit database, donation, and communications. No more trying to integrate with multiple softwares. NFG makes it easy to group supporters/donors and segment communications.

Inconvénients :

NFG is constantly integrating new ideas and upgrades to its software. I would like to be able to easily group contacts who have started peer campaigns but that is not an option at this time. There isn't a volunteer database, sign-up side to this software.

Perfect for a mid-sized non-profit

Commentaires : Great!

Avantages :

Network for Good couldn't be easier to use. Everything is very self-explanatory and when it isn't for whatever reason, customer service is very helpful.

Inconvénients :

I wish that there were more moves management tools to track donor engagement, but I bet that Network for Good will develop these.

Great product for a small growing non-profit!

Commentaires : I wanted a simple software that could at a glance let me know where we are financially and that had an easy communication tool. NFG has that and my team all love it.

Avantages :

We picked Network For Good because of the free video and text options for communicating with our donors. It was a simple and easy product to use and learn. And for the price!

Inconvénients :

One thing that I wish was different about the software, is that I wish there was more flexibility in the design area of the fundraiser pages and the email design. I am a person who loves fonts and graphics and moving things around. And the pages and emails are simple to create but with that you loose some customization ability.

New Non-Profit User

Commentaires : Maintaining donor data accuracy is now so, so easy! No more manual updates of spreadsheets. Anyone on the team with authorization can access and manipulate data...knowing now we are all looking at the same data! Ability to filter data to create reports is fantastic compared to our previous labor intensive manual efforts. A Few keystrokes and wa'la'...its done.

Avantages :

We went from excel spreadsheet to automated donor management 'overnight'....very easy data upload, easy to learn how to manipulate , plenty of 'on-boarding' assistance and instruction, and an excellent catalogue of 'self help' knowledge tools.

Inconvénients :

Payment processing is limited to Network for Good's own system...would like to see them incorporate PayPal (or other payment processor) to offer prospective donors additional payment processing gateways. (They tell me they are looking at it.)

Cost effective 1-stop solution for non profits

Commentaires : I was forced to learn to use NFG without notice because Constant Contact obsoleted our templates without any warning (they sent eMails to our accounting staff who had no clue what the messages meant, but no warnings got to me, the person that creates the messages). Learning to use it was easier than I imagined. Most importantly lots of online help when I needed it (which was immediately!)

Avantages :

Very easy to use. I do the eMail marketing for our organization and it is very competitive feature wise with other stand-alone applications like Constant Contact. One of the features I really like is when I copy/paste text into an email with URL links in the text, the links come with the text. Saves a lot of time!

Inconvénients :

Lack of ability to mix text and graphics in a single block of an eMail limits your design flexibility. Small inconveniences like having to manually enter test message eMail addresses every time you send one makes creating messages where you are going to have 4-6 revisions with a test message between each a cumbersome. Lack of folders for graphic items makes finding them a bit more difficult. Lastly, when you send test messages, there is no way to make comments to the reviewers. I just add a text box at the top of the message and put my comments regarding each revision in there. It's on me to remember to delete that block before the message gets send out to our users. This scares me as things get urgent when we get to the finish line and I'm afraid someday I'm going to forget to delete that block, or the system is going to glitch and send it out accidentally!

Network for Good - a partner in our fundraising success.

Commentaires : Overall, I am very pleased with Network for Good and have seen amazing results in the level of fundraising we've been able to experience thanks to the platform. As I stated earlier, the customer service I've received from Network for Good at all levels is second to none and I credit a lot of my fundraising successes to the work I've done with [SENSITIVE CONTENT] as my coach. Additionally, I love the video, email, and text tools integrated into the platform and use these regularly.

Avantages :

The things I like best about Network for Good include access to an excellent fundraising coach. [SENSITIVE CONTENT] is the team I don't have otherwise. Someone I can bounce ideas off of, and who can give me a professional and outside perspective about campaigns, events, etc., and new ways to look at fundraising. I like Network for Good's overall platform and interface. When I began working for CMCA two years ago I was able to quickly learn the system and do at least the basic things to ensure that donations were being recorded, acknowledged, and that donors were being kept informed about the work they were supporting. As I've been using Network for Good more, I've gotten better at using the analytics and reporting tools more effectively and efficiently and have fallen in love with the tools available to do individual and group video thank yous or updates and to text donors. I use the email and letter portions of the platform frequently and appreciate the variety of preset options available but also appreciate the ability to customize things as I want to. The customer service provided by Network for Good is second to none.

Inconvénients :

Reporting is the area that I am least confident about. Understanding how to pull a report can be complex at times and often when I pull reports using what I believe to be the right criteria, I get varied results making me question whether I'm using the reporting functions correctly or whether the reports are as accurate as they should be. While there are some preset filters available, I believe a survey to find out the most common reports used by your clients might be helpful to allow your team to set up these reports for folks to use. There is a certain set of knowledge a person needs to have to understand how to pull reports from databases, and honestly, it takes time to learn this, making this piece a little more user-friendly and more "reliable" data-wise would be helpful. All this is to say, I suspect the variances I get from the reports I pull are due to my own mistakes. I suspect someone who has lots of experience in pulling reports would get more consistent results. I am a one-person team, though, responsible for a lot of things in addition to fundraising, so some things to help ease this process would be appreciated.

Fundraising for FREE In-Home Care Assistance

Commentaires : Overall, Network for Good has made digital donations extremely accessible and user-friendly. Our supporters can update their user information, card information, access donation history and receive a copy of their tax receipts. As for administration, it serves as a great asset in tracking our funding, data analytics, and the areas where improvement is required. We've been able to reach twice as many supporters through the templates and communication features they provide.

Avantages :

Network for Good helps us track our monetary donations through both digital and in-person. With the manual entries, we're able to track the support we've received, who it's from, how much, and how often. The acknowledgment feature also helps us reach out to our donors and express our gratitude for their support. The email blasts also increase our engagement with our supporters.

Inconvénients :

As a nonprofit, Network for Good satisfies all the criteria we look for in a donation and database platform. We are able to track donations, supporters, overall progress, yearly fundraising, etc. The communication tools integrated into the platform serves a great purpose in our donor engagement. There is, however, limited templates to use for email blasts and newsletter. I've found myself having to resort to third-party platforms to create infographics and content to implement in our newsletters. Nonetheless, it's a great asset to our organization's success.

Network for Good

Commentaires : Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing.

Avantages :

In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction.

Inconvénients :

I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail.

Pros and Cons for a Small Nonprofit

Commentaires : I am overall very happy with our use of NFG for our DMS.

Avantages :

The system is very intuitive and easy to learn and subsequently use. It was a great next step for our organization in terms of adopting a DMS that went above an beyond a very simple system that ultimately dealt in spreadsheets. We love to use the video feature and often use the built-in communications platforms for easy communication with our donors. Generally, I am pleased with the filtering options and functionality, although there are some pieces to that the I would like to see changed or added. It is great to have the option to export and import data with ease

Inconvénients :

I have had ongoing issues with the direct mail feature. Despite several chats with the support team and attempts to edit the original templates to our direct mail letters, I continue to have issues with the formatting. It would also be ideal to be able to export the letters to both Word and PDF so that edits could be made via Word when those edits are not possible in NFG.As well, it would be great to be able to add attachments to gift entries. For example, when a donor makes a gift via check, I would like to be able to attach the scan of the check and the scan of the signed acknowledgement letter. An additional feature that would be extremely helpful would be to filter on pledges and tasks. This would be incredibly helpful when pulling reports for our Development Committee and Board.Finally, and this is minor, it would be helpful to have the ability to search within the filter field - in other words, instead of scrolling through the drop down list to find a category to filter on (i.e. donation date, address, etc), it would be possible to search the list from the top by typing in the field I am looking for.

Streamline Donor Management

Commentaires : I've been very impressed with their customer service both as a user and for our donors. They were extremely helpful when we switched over to their system. We had over 200 recurring donors who made the move. It took a couple months of time but was totally worth it in the end.

Avantages :

When we switched to Network For Good we streamlined all our donor management and communication. It has saved us time, allowed us to communicate more effectively, and raise more money. I love every aspect of the donor management. I can pull up one donor and see all their donations, and track all the communication we have had with them.

Inconvénients :

Having to learn a new system can be challenging but their help desk team has always been very responsive, timely, and helpful.

Not for large or fast-growing nonprofits

Commentaires : We haven't had the best experience with Network For Good. It seems like they would be a better fit for smaller organizations. We are mid-sized but are growing quickly and it doesn't suit our needs well.

Avantages :

Overall, it's pretty user friendly. Dashboard looks nice and information is generally easy to view. I like that our donation pages only have our logos/branding on it.

Inconvénients :

Reporting is not intuitive. Customer service is not the best. Donation pages have minimal customization.

Excellent Service

Commentaires : Very efficient, professional and simple to use.

Avantages :

Our non profit agency has used Network for Good for 10 years. We have received 100% of monies donated. Whether it was for fundraising or just a donor wanting to help, we have received donations on a timely basis. This year has been especially hard helping families due to COVID 19. Through the initiative Project Uplift program, we have been serving children, the homeless and seniors with daily meals, protective masks and in many cases, a place to stay. Knowing that Network for Good is a secure site to manage donations has made it really easy for us. So far, we have the Mission has served 8,000 meals since the start of this pandemic. We thank our front line heroes for the dedication in keeping our resources available for families in need. Hats off to Network for Good. We truly appreciate your honesty and your transparency in helping us be more efficient in our efforts in helping those less fortunate. They have expanded our program and allowed us to help seniors, the homeless and youths.

Inconvénients :

Software is very easy to manuever. I never experienced an issue and when I did, customer service walked me through, step by step.