Avis clients sur ServiceM8

Un bon produit

Commentaires : Dans l'ensemble, c'est l'un des meilleurs logiciels pour la planification des tâches, l'établissement des factures et autres avec des meilleurs fonctionnalités

Avantages :

Service M8 est l'un des meilleurs logiciels pour les petites entreprises. Très facile à utiliser et très bon avec la planification des tâches, établissement des factures et autres.

Inconvénients :

Un produit très bon les petites entreprises. Je le recommande

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Commentaires : A real time-saver and great for monitoring all invoice statuses -

Avantages :

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Inconvénients :

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

A must have for trades

Commentaires : We have only been using the platform for a month

Avantages :

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Inconvénients :

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Buyer Beware

Commentaires : We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event". It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Avantages :

This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Inconvénients :

That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Great customer support

Avantages :

Very cost-effective, great tools and easy to use.

Inconvénients :

It is limited to only IOS devices only. They need to change that.

Pay for volume and not number of users

Commentaires : The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.

Avantages :

Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Inconvénients :

The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Best Service Managing software I have used!

Commentaires : Ease to schedule, invoice, quotes and payments.

Avantages :

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Inconvénients :

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Impeccable software

Avantages :

it's really fatanstic to use it. it saves me time. Plus it works offline. Has plenty of options that a small business needs

Inconvénients :

I deplore the fact that this software is not available on android.

Superb Small business software for Scheduling

Commentaires : Simple to use and schedule installers whilst capturing customer communications. I use this software in 2 small business operating in New Zealand construction industry and it works well in both. 1 integrated with Xero...this works well. 1 is not integrated to accounting for complexity of pricing reasons...but one day, I will reconfigure our pricing so I can.
Overall, excellent software especially when you can design new processes to ensure users can populate the information and view what they need to see in a timely fashion.

Avantages :

Especially powerful is the remote users...managers and installers accessing and updating information from iPhones and iPads. We capture on-site photos. We capture on-site Hazard ID information and customer sign-off for quality.

Inconvénients :

no App for Androids. We have contract installers and persuading them to ditch their Samsung for an iPhone hasn't worked. (We synch with Google Calendars for them.)

Absolutely great for trades

Commentaires : We setup a fire alarm business and needed a system to link customers, engineers, head office and invoicing in one eco-system. ServiceM8 does this and more. They work with a UK based company to provide support and form customisation. The custom forms are leapyears ahead and it gave our business a great professional headstart.

Avantages :

We found the app easy to integrate and the pc web-based interface is very intuitive. The ability to create custom forms, and other custom services is invaluable. The auto emailing of customers for invoices and quotes makes the business look extremely professional.

Inconvénients :

They have no support for android nor do they have an android app. I find this incredulous given that Android is such a large user. It was for this reason that we stopped using the software.

Life Changing App for Small Business Owners

Commentaires : If you own a small business in the Service Industry and you want your life back, then you need ServiceM8. Our landscaping company has gone from a rather unprofessional mob of blokes working their rears off to a very slick team of professionals, and we are blitzing the opposition!

Avantages :

What sets ServiceM8 apart from the many "other" apps out there is that ServiceM8 is ever evolving, it is owned by an Australian Company which is run by "down to earth" people who listen. The flexibility of the system is awesome (one size does not fit all, but there is always a workaround for little things) and so many options and add ons to suit the individual business, many are free.

Inconvénients :

If pushed I'd say the "Apple" thing, but honestly when your business is booming, the cost of another iPad is not an issue!

Hesitant but hopeful, and pleasantly suprised.

Commentaires : As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together. SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed. Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten. The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are. We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month. We couldn't be happier. Please don't change this formula ServiceM8. It's everything we need.

Avantages :

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly. Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Inconvénients :

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers. Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email. Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it. Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

Great program, easy to use and a helpful support team

Commentaires : The program is great, and relatively easy to use, when I couldn't figure out something or asked if the program is able to do a particular thing, support is always willing to help. Answers are not always within the hour or a few hours but that is understandable. I just wished that I switched from reckon to MYOB at the same time I started servicem8 as the duplicate materials and customers were a huge pain. But I have no doubt that it would have gone smoothly if it was all set up at the same time, as it is running fine now that I have sorted the duplicates and understood more about how servicem8 syncs with MYOB.

Avantages :

that I can work on this for almost everything (except purchase orders) then when the invoice is sent, its over to myob to receipt everything. Also the job costing charged per job is great, however some months we could have lots of small jobs which add up to be an expensive month and other months there are a lots of larger jobs so it evens out over the period.

Inconvénients :

it doesn't do purchase orders yet! also some little issues about how it syncs with myob eg, I can't receipt payment in servicem8 then send to myob and be automatically ticked off in the bank feed in myob, if i didn't have the bank feed in myob it would be fine. I have now decided to sent it to myob for all receipting of payments, and it comes back to servicem8 and is noted as paid when it does get paid anyway.

With so many customers ServiceM8 ensures my company is always professional and technology superior.

Avantages :

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Inconvénients :

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

Brilliant software to manage jobs and staff for any service based business.

Commentaires : ServiceM8 has been the single best system we have ever implemented in our business. It allows us to manage our jobs and staff far more productively, and ensure that no job is ever missed. Since implementing ServiceM8, our productivity has doubled, so that we are now twice as profitable with the same number of staff. We could not possibly consider what business life would be like without ServiceM8.

Avantages :

The system gives us full visibility of all our jobs and how they are progressing. It provides our staff with instant access to the information they require to complete their work in a professional and timely fashion, and allows them to instantly invoice clients for completed work (and even take immediate payments), which dramatically improves our cashflow.

Inconvénients :

Can't think of any cons.

Awful Customer Service and ethics

Commentaires : Expensive for the instability of the software. Their customer service is pursuant to their financial gain and not of customer satisfaction

Avantages :

Really intuitive and with huge potential

Inconvénients :

The customer service is awful and misled

Turned my business from an invoice mess to huge profits

Commentaires : We've been using Servicem8 for a couple of years. Before this, invoices where paper or done as a collaborative effort between the tradies on the road and admin. Now the guys are at the job, take photos and invoice on the spot. Out arrears has fallen dramatically, our referrals have tripled and our accountability and customer satisfaction are unrivalled.

Avantages :

The fact that it is so simple to use. People with zero computer skills can log what work has been done, photograph it and create invoices.

Inconvénients :

It doesn't have an app for android.

Nothings as Gr8 as ServiceM8!!!!!!!!!!!!!!!

Commentaires : Cash flow was shot, jobs were getting misplaced on bits of paper, and we never knew for sure if and when jobs were being completed and then billed out correctly, and in a timely manner!

Avantages :

Flexibility of being able to have multiple level logins. Great real time messaging and being able to check photo's to help with tech supporting on road staff! The ability to bill then and there and have your whole pricelist at the touch of your fingertips!

Inconvénients :

It would be great if you could tell if the staff member was checked into a job, by the job changing colour or have some sort of symbol on it to say it was being actioned.

Not sure how I managed the previous 8 years without Servicem8!!!

Commentaires : Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

Avantages :

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Inconvénients :

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.

Awesome piece of software couldnt be happier

Commentaires : Pricing structure is great very affordable.
Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome.
I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

Avantages :

The fact it has reduced so much actual paperwork especially as it integrates with myob Ability to take card payments and show me client history at my fingertips

Inconvénients :

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Great Value

Commentaires : We use ServiceM8 for quoting, job management and scheduling of technicians. When jobs are closed and invoiced in ServiceM8 the invoices are then passed to Xero for processing. The iOS application is very simple to use and we have customised sign in and sign out documentation to make sure steps are not missed and SWMS is covered.

Avantages :

Simple to use and very cost effective.

Inconvénients :

Occasionally jobs drop out of the schedule for no apparent reason, and a lack of ordering means we have to re-type the parts into Xero for ordering. As some of our projects are large this leaves room to miss items.

Great app (if you exclusively use Apple based products)

Commentaires : One of our warranty companies switched to this app and required us to switch our existing Android based infrastructure to Apple. We went as far as to purchase iPads and iPhones for most of our workforce and the warranty company dropped the app. This was not the fault of ServiceM8, but the warranty company. If they offered the program on Android, I would recommend this app to all of our business partners due to it's streamlined interface and design.

Avantages :

The app was fairly easy to navigate and data input was lightning quick. Most information was easy to locate and edit for warranty repair service jobs.

Inconvénients :

The fact that this app was ONLY available on Apple products is a deal breaker for our company. We have 30+ technicians operating in the field and provide them with Android based phones due to the lower overall cost and availability of military grade/nearly indestructible phones. When a technician breaks a phone, we can replace for a minimal investment. We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100). In an office environment, where phones are kept safer... this app may work wonders for them.

Excellent invoicing tool for small business.

Commentaires : As a new small business starting up, I needed a simple to use, practical invoicing system capable to function for a field service plant mechanic. Searching the web I found Servicem8 & haven't looked back. Not knowing computers in & out, any issues that have presented themselves have quickly & informatively been rectified by the ever helpful support team.

Avantages :

1.Ease of use while in the field working. 2. Support is excellent.

Inconvénients :

Only on my part not being computer efficient enough to use Servicem8 to its full potential.

Servicem8 has streamlined our business immensely

Commentaires : We are a service business and have found quoting through to invoicing is sooo much easier with Servicem8.

Avantages :

- Easy to use and the search function (when working well). Also the ability to accept CC payments via stripe and push invoice details through to Xero. - Pricepoint is good and encourages businesses to utilize more areas.

Inconvénients :

- Lack of training videos. - Also difficult to work out how to update out job card for other 3rd party contacts. - Converting an email to a job seems to have changed for the worse and is much more difficult now! - It would be great to be able to oncharge a the service fee for Credit cards in the invoicing template, e.g. if the cc link is used you can set an automatic percentage amount to be added on. ie 1% or a set $ amount.

Easy to use. Provides all the requirements I need to manage my business out in the field.

Avantages :

Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also.

Inconvénients :

I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing.