Avis clients sur TherapyAppointment

Created by a therapist, for therapists

Commentaires : I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Avantages :

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Inconvénients :

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

One month in and I like what it has to offer

Commentaires : As a solo-practitioner with no IT help or experience, it took me a minimal amount of time to adapt to the nuances of this portal. I don't consider myself especially technologically gifted, but I am adept. I do search for answers when I'm stumped and only had to contact their help once. They were helpful. I like it. I'm interested to see where they go in the future. I do hope they keep us solo-practitioners in mind as they grow. We aren't making the big bucks and pricing us out is easy. I do not do insurance billing through the platform. I am a contractor with Sondermind and Headway because I wasted over 30 hours trying to bill a client's insurance on my own. So, I can't speak to that end of the platform. I do take private pay through Therapy Appointment and it works seamlessly once you get it set up.

Avantages :

It's fairly comprehensive. I like most that I can customize forms. I like that it's fairly straightforward and easy to use. I like the calendar sync option, as it keeps my appointment private (i.e., labeled "appointment"), though stays up to date with my google calendar. This option is available in the lowest tier/ solo practitioner plan. Other programs offer this feature only in their premier product, but it's such a basic feature. I like that I can customize what information to see for each client in the portal. I like that there is a client messaging option from within the portal. Client messaging, scheduling, and note-taking are essential for me. I also set up the payment part of the portal, which required a contract with an external company that I'd never heard of. It took roughly 5 days to get it set up, but it has worked seamlessly since.

Inconvénients :

I do like for clients to self-schedule, but I'd like an opportunity to approve client requests, as I see clients on 3 different platforms, so my schedule changes quickly. It's also annoying that an appointment can't be deleted and the "cancelled" or "rescheduled" appointment shows up in the client's list of appointments. It's visually cluttering. I made a mistake setting up reoccurring appointments for a client and now there are 20 "cancelled" appointments in her file. I have to be careful that I'm selecting the correct appointment to make notes on, or I might accidentally make notes on the "cancelled" appointment. Sometimes, it's just a clerical error and it doesn't need to be in the client's file.

Do NOT use unless you like to add more work and stress to your plate.

Commentaires : My overall experience are massive headaches, a TON of extra work, extra money, stress and frustration! We are finally cutting the cord with them and I cannot wait!

Avantages :

The ease of the calendar and notes. It's very hard for me to find much else I like about the system.

Inconvénients :

Theranest has a very large learning curve-it is not user friendly. It's tricky and cumbersome. You have to always remember to save and sometimes even save 2x or you will lose everything you did. The billing never works correctly. There is way too much room for user error. Sometimes ERA's don't even appear back in the system to reconcile them - even thought I am paying for the service. The reconciling of client claims take extremely long. Their "updated" billing system never works correctly either - you still end up having to go through clients accounts in detail which is so time consuming. The client statements are so confusing for them. (and me for quite a long time) It is basically impossible to get hold of anyone for questions or when something is not working right. It can take up a week to get something fixed. Sometimes the reps are really rude too and patronize you. The company continually add really useless updates which always causes other problems in the system. I cringe when they come out with they think is a really exciting "update"!

Great EHR

Commentaires : My experience has been great. [SENSITIVE CONTENT HIDDEN] helps immediately.

Avantages :

I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.

Inconvénients :

I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.

Great program

Commentaires : Overall it's been a positive experience. I have thought about trying other similar programs but am not ready for the hassle of migrating to a different software.

Avantages :

I have used the old version and the new 2.0 version of this software for the past few years. The newer version is definitly better than the older version. It's easy to use and figure out.

Inconvénients :

I don't like that I cannot call customer support and get a live person. I have to wait on someone to call me back. Being in a private practice, I have limited time to make calls so when I call that's the only time I have available. There are other small changes that need to be made to software that I've mentioned to customer support but they haven't been made.

One of the best choices I've ever made for my private practice!

Commentaires : Overall, using this system has significantly decreased stress in running my practice! It keeps me organized and on track with billing and scheduling and keeping up with notes. I would never try to go back to the old paper and pencil method of private practice again. My clients are also quite pleased with the features they are able to use.

Avantages :

I'm most impressed with the security and support. Once they shut down to keep hackers out - all of my clients' private information was completely safe so I could relax. The personnel providing support for any concerns are very responsive, friendly and helpful. I increasingly feel more like I'm part of an online family of sorts when using this practice management system.

Inconvénients :

I really wish clients could complete all paperwork directly online rather than having to do any printing. I wish documents could be attached to the email within the system both from and to me. I also wish documents could be faxed, other than just to referral sources.

Great for billing

Commentaires : Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

Avantages :

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

Inconvénients :

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

excellent electronic health care record for therapists.

Commentaires : I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.

Avantages :

The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

Inconvénients :

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Effective and conscientious about security.

Avantages :

I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.

Inconvénients :

Separate calendars for each therapist require a lot of clicking back and forth. Patients are sorted by surname only. (Work around; present all old patients and do a control F search)

Using TA Legacy- excellent software for the money

Commentaires : Wonderful! GREAT customer service! Get back to any issues with have promptly and takes suggestions for future improvements!

Avantages :

The ease of connecting with a credit card merchant company to process patient payments and have them directly post to the patients account. Having the connection of insurance company payments flow right into the patients account without manual entry, and that it allows for patients to review and make payment online through their account.

Inconvénients :

Unable to produce a report that is just patient balances (currently it's any balance that shows up on the report, it might be due from insurance or due from the patient. Our workaround is to print the report, work all the accounts and note them on paper, then process statements just to those accounts where a patient owes a balance.)

Revolutionized My Practice

Commentaires : Therapy Appointment has changed my professional life- the way I leave daily having fully charted, sent out bills as well as been reminded to respond to things important. It seems amazing to me that the staff at TA answers the phone with any question I’ve had- even the owner/ developer answers the tech call sometimes and you feel like you are talking to a friend! I know some of the staff’s names- they remember me- help solve my problems- even help me relax and see they’ve got it- it’s incredible. Therapy Appointment is user friendly and seems so sophisticated in its reminders it’s almost scary accurate - like artificial intelligence. I could not even write all that Therapy Appointment has been a part of revolutionizing my practice- let alone quicker income from efficient submission of claims- I haven’t left my building in months with a mistake or misfiled claim- the software is designed to help you submit without one error! I thank you so much Therapy Appointment! Sima, Washington DC, Virginia and Maryland.

Avantages :

Almost no one forgets or misses their appointments due to very professional non intrusive auto reminders, User friendly, TA error checking for you, reminders for client and therspist( birthday, bills, everything) , ability to send print a receipt in sevinds( it’s something I’ve never had- previous fumbling, searching and after hours find- not here it’s at most in 30 seconds!

Inconvénients :

I’m wishing for the reminder for a client not seen in a month to be personalized by me( not saying to call office) but staff said they are working on it after my call( and they will)- total trust in Therapy Appointment staff!

Beyond disappointed - bring back the old version!

Commentaires : Just don’t get them - it will be a nightmare, a hassle, complicated and one problem after another.

Avantages :

I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.

Inconvénients :

It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.

UNBELIEVABLE RELIEF OF PRESSURE ON ME AS A THERAPIST

Commentaires : Can I just tell you that in 3 years I've never left my building but perhaps 2-3 times without every note being completed, every bill submitted to insurance panels! I had an arguous and ineffective employee for 10 years before I found Therapy Appointment that forgot to bill, forgot to submit, forgot to attend to errors( some we never knew for years- I mean years). It's almost been error free for us since using Therapy Appointment to " shepherd" us to remember- I mean It alerts you to everything- it's unbelievable! If a person feels they can find better, I'd love to see how- it has given me an ability to go home after entering my work, get timely paid( for the 1st time in all those years)- I'm not being theatrical- it's amazing!

Avantages :

Always a live person helped me trouble shoot- and I mean fast! ease of use Keeps me disciplined Saves me time never a HIPPA problem shields me largely from an easy error Thorough I've never been this organized

Inconvénients :

I can tell you if people complain and not be understanding of " rough waters" and adjustment errors during software upgrades and apparent hackers- then they have really missed the point of how Therapy Appointment has " knocked it out of the park" 99% of the time! Yes, this rough patch happened a few times but each time they jumped on it with full attention.

Terrible EHR - Hidden Fees and charges - Poor Quality and Integrity

Commentaires : It has been terrible. Poor quality false transparency poor cutomer service

Avantages :

I have been overcharged more than double every month with no resolve. I have brought this ti customer service multiple times and they have not addressed the fact that what I am being charged does not even match the amounts listed on the pricing advertised. It is a sham!!! Its not easy to use, looks terrible and unprofessional, and does not have the features that the competing EHR's have that are more expensive. With the overcharges, I would be paying less for more to go to Therapy Notes or Simple Practice. NOT at all worth the price - you dont save anyway because there are hidden fees and charges that they will not correct. Very disappointing in the lack of transparency, quality, and integrity of this EHR.

Inconvénients :

being overcharged and then them denying it !! that is what bothered me the most. Second is that you cannot customize your notes and No treatment plan? Its also not user friendly at all!!! I had to YouTube and google how to do stuff on this EHR frequently.

streamlined my practice, trustworthy,

Avantages :

Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes.

Inconvénients :

I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app.

this is a very limited software in scope, very primitive, short sighted and narrowly focused

Commentaires : this software is archaic and limiited in scope and functionality for a GROUP PRACTICE, (might be acceptable for an individual) but again very narrow in scope and cumbersome for administrative or ownership

Avantages :

color coding of categories, yay! i guess if you are a therapist and not an owner or administrator , this software may suffice..... otherwise, look for more complete detailing abilities.

Inconvénients :

almost everything. the software could be good for therapists., but for administrative it is cumbersome, the most used data field boxes are extremely small and isolated to corners. the payment / dedcutibe copay , co insurance fields are not workable with a daily viewing and accountabilityl there is a huge lack of functionality for administrators,

brand new therapy office

Commentaires : We love the ease of sending claims in and the automatic updates from ERA's. We love the confirmation texts/calls/emails that are part of the monthly fee (not extra like other EHR software.)
I enjoy the monthly news/updates and ideas to grow our practice.
Overall, very happy to be part of the TA 2.0 family....1 month in and loving it!

Avantages :

Easy to use and navigate. Great training videos and personal training webinars. Quick email responses to any questions I have. Great staff, very knowledgeable and willing to stay with me until the issue is resolved.

Inconvénients :

Client billing needs to be easier to handle (ie...moving a client payments around or breaking payments into other dates of services) Permissions for office managers need to be broader. As an office manager, I need to be able to do everything a therapists does, except chart access.

TherapyAppointment is a great tool for psychologists!

Commentaires : A great tool for psychologists and therapists for a one stop shop as far as scheduling, note taking, and billing!

Avantages :

I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients. They love that too!

Inconvénients :

I have had complaints from clients that they do not understand the bills. They are sort of confusing and probably gives more data on them that is needed.

Excellent, offers the possibility of administering the mental health practice.

Commentaires : The benefits are diverse and stand out: session documentation, Medicare PQRS reports, automatic patient account accounts, the attached EOB report to patient sessions. track the dates and amounts of insurance, check / direct deposit, offers the Patient Portal and among other things, appointment reminders are made.

Avantages :

I like most is that it offers the possibility of managing the mental health practice of an individual or group, this sofware has allowed me to document the session ensuring compliance with HIPAA with structured notes, treatment plan reports and separate psychotherapy notes. Also allows you to mark notes and create custom templates.

Inconvénients :

I like the least is that you can neglect the responsibility of developing the ability to remember individual or group information because you can retrieve and access with this software, mental health records are not always mechanical, there is qualitative information that can not always be recorded in this software.

Overall a great product

Commentaires : Using Therapy Appointment has been a breeze.

Avantages :

I really like how user friendly Therapy Appointment is but definitely ready for 2.0 to come out with all the new functions.

Inconvénients :

It is so basic and kind of a pain to search people at an administrative level.

Therapy Appointment is Indispensable

Avantages :

Therapy Appointment is like having a personal assistant. The program was designed by a therapist for therapists so it has all the features a private practitioner needs with no fluff. It allows me to maintain my schedule, chart, file claims, bill and monitor statistics and income. It sends appointment reminders and even sends birthday greetings. My clients like being able to schedule their own appointments (no more phone tag) and the customer service is amazing. I could not operate a private practice without it.

Inconvénients :

I have been using Therapy Appointment for almost 3 years with absolutely no complaints.

Therapy Appointment

Commentaires : Good

Avantages :

The owner is very responsive to concerns and questions.

Inconvénients :

Font size is too small and the ​buttons are too close together resulting in the wrong screens coming up at times.

Great for multiple therapist management

Avantages :

User friendly and great tech support. Anything I’ve thought “that would be a great feature” and called about, they have a way to do already.

Inconvénients :

Getting non-native English speakers or any other-language speakers to understand the platform is difficult.

Great software!

Commentaires : Love the software! It seems to do everything and no paper filing, paper claims, etc. I don't have anything to compare it to, but my wife, the therapist, has worked with nightmarish software in the past and she says TA is a breeze comparatively and great to work with. I agree.

Avantages :

Customer service is top class. Specifically, [SENSITIVE CONTENT HIDDEN] has been a tremendous help to me as I was truly new to healthcare management/billing/scheduling, etc. It is very user friendly and apparently no stone was left unturned when writing the software.

Inconvénients :

I honestly don't know of anything that I don't like about it, other than trying to navigate it the first week (April 1). I now feel that I've gotten the hang of it, mostly.

Easy to use

Avantages :

I like that it sends reminders to my clients automatically. I also like how easy it is for my clients to login and check my schedule and schedule themselves.

Inconvénients :

I wish clients were able to fill out and sign my consent forms and releases to avoid having to do them in my sessions.