Avis clients sur RXNT

Excellent for hospice and palliative care

Avantages :

E-prescribing is the only feature that I use and it is excellent. It makes EPCS easy and allows my staff to assist me with preparing the prescriptions for my review and authorization.

Inconvénients :

The web interface could be better as well as the process to add and administer users.

Love the product

Commentaires : I use it for my small business, and it works well. I do not use any of the software that deals with billing. I am a concierge provider, so it is cash only. So I can't expound on that facet. However, for charting and prescribing it is the most approachable I have encountered.

Avantages :

It allows me to chart easily on a patient, then run through and prescribe what I need too. I like this software because it allows me to set up my templates easier than other EHR's I have used in the past. Ease of use.

Inconvénients :

Nothing, compared to the 5 other software EHR's I have used this is easiest. I am trying to think if there is anything I would improve, but can't at the moment. I complained for years about the other software options I was forced to use.

Practical and efficient

Avantages :

Allows our psychiatrist to eprescribe and renew prescriptions with ease in an efficient manner.

Inconvénients :

There have been some technical difficulties in our pharmacy receiving the prescriptions and the website is challenging to learn and navigate with little support to do so.

Inaccurate and deceptive

Commentaires : Terrible. No access to the software, no access to training, the onboarding coach has zero knowledge of how to set up the software or to help in any way. The software itself is not user friendly and the language and set up is extremely cumbersome.

Avantages :

None, I have never been able to get full access or develop the system

Inconvénients :

There are no available trainings online and trainers are not available for weeks, you are not given full access to your software, there are hidden contract terms that are never disclosed - term of contract, requirement for ads, lack of training accessibility. The system is not user friendly and there is no support for getting it set up, which you are responsible for doing on your own. It is advertised as taking "15-25 days" for full set up but once you pay, they report that it will be 8 weeks. It is advertised that you have acess to support anytime but you have to schedule a training and the EHR trainings are set out one month.

Good/ Easy to learn System

Commentaires : When we first went live and getting everything set-up was challenging and we are having issues with our Charge capture system integrated with RXNT and Missing doctor's charges.
There were a few tweaks that we are still working out with RXNT, but I think this is a great system to use for a Medical Billing System.

Avantages :

The user friendliness. Easy to navigate and train on.

Inconvénients :

No place of service in the "claim scrubbing" tab. No charge capture system that can take a picture of the facesheet and auto populate to RXNT. Too much manual entry. Issues with our Charge capture system integrated with RXNT. Missing doctor's charges.

Easy to Use for e-prescribing

Commentaires : Overall I'm happy with RXNT. I like the med history page and how I can import it directly to my EHR. It's easy to write scripts and send them to the desired pharmacy.

Avantages :

It's very easy to search for a med and prescribe it electronically. My favorite part about this software is that it gives you drug tiers and tells you if the drug is covered by their insurance or not. That saves a lot of time because I know which drug to send and not have to later worry about PAs or switching the drug after fighting with the insurance company.

Inconvénients :

Every now and then the software glitches when I search for certain medications. I will try searching and when I select the drug I want, the page goes blank. It only does this with certain drugs.

Makes charting easier

Commentaires : Rxnt so far has been a great experience for our office.

Avantages :

Our providers say that it is the easiest they have found when it comes to charting progress notes. They love the option of having check boxes.

Inconvénients :

More steps for the office girls then what they had with practice fushion, was the only con we had.

Very Small Practice--Works Well for Me

Commentaires : I am able to have an EMR without big expense. This allows me to chart without paper on the few patients that I see outside my usual ED practice.

Avantages :

I have to say the price since my practice that I use RXNT for is very small. I mostly work in a rural ED. I have to say also that it was fairly easy to learn (we are on Epic in the ED).

Inconvénients :

Really, nothing that I felt negative about. I do have some trouble navigating when I have not used RXNT for several days.

The best EHR/EMR out there

Commentaires : Excellent. Never had a problem once in 2.5 years

Avantages :

Ease of use. E scripts. Flowsheets. Comes with everything you need

Inconvénients :

Nothing I don’t like about RXNT to be honest.

Efficient and quick

Avantages :

It allows not only to pull in medication directly into our EHR, but it can help to decide which medication will and will not be covered.

Inconvénients :

It has some difficulty with some insurance plans where you have to lookup by fill data rather than rd.

Poor Customer Service, Crashes, duplicate charts, support says clear your cache

Commentaires : We were with them for many years, AS THEY GREW THEIR PROCESS TO IMPLEMENT CHANGE AND NOT CUSTOMIZE PER PROVIDER REALLY IMPACTED BEHAVIORAL HEALTH PROVIDERS. WE WERE NOT THE PRIORITY - BIG ISSUES WITH DUPLICATE PTS BY PHARMACY AND NOT ABILITY TO STOP IT.

Avantages :

MDs liked EMR except when duplicate charts were created- simple but major changes without notice and printing different types of encounters was painful.

Inconvénients :

Crashes, ERA posting in error not doing adjustments, duplicate charts from pharmacy created, claim scrubbing gets stuck, slow in billing and scheduler

Future Market

Commentaires : I am an 80 year old physician with nearly 50 years of practice and a career that included having been an Assistant Prof of Medical Computer Science at Yale in 1970 - 1980 My mentor Shannon Brunjes MD, said to me in 1969 "When medical and IT people get together they will just want to automate the status quo." That prophesy has turned out to be more true that we imagined. RxNT suffers from that truth only in a few small ways that come with the scarce wiggle room of an application so central to medicine as prescription writing. RxNT does every thing - just about - possible to tame the chaos that has existed in prescription writing where the standards have so often been really messy in the status quo. Three cheers for that. On the other hand the status quo in medicine is changing. Name-it, blame-it, tame-it prescription pad medicine is giving way to choices doctors and patients are making for what we call Functional or Integrative medicine where prescriptions are more and more aimed at the individual and less at the disease. Such prescriptions are more likely to be compounded and may include fewer pharmaceuticals and favor other strategies that will be much more effective in favoring Nature's buoyant impulse toward healing.They, therefore, belong right up there with drugs in the documents that doctors use to communicate with doctors. (see Cons below)

Avantages :

Once I got the hang of it - thanks to Morgan Deitz - i find the program so much better than what I have had for prescribing that its incomparable.

Inconvénients :

Doctors who belong to my Functional or Integrative tribe will, when using RxNT find themselves frequently visiting the Utilities /Medication Management feature very often to build up their own list of prescriptions that are both different by more tailored than RxNT's "behind the counter" selections. Your marketing will benefit from feedback from the data showing that kind of use and your staff will need to find ways to get access to those selections without sending them out behind the Utilities wood pile to an interface that should be easier to use especially when it comes to generating sigs that can be more easily re-used for, say, compounded HRT mixtures of E2, E3, DHEA, Pregnenolone, Progesterone and Testosterone. This can be done without scaring conventional doctors but it will take some finesse on the part of your design team to protect conventional eyes averted from nutrients and nutriceutcals. On another point the notion that prescription drugs are real medicine and the other stuff is questionable at best or the devil's work at worst will be fading in the coming generation of doctors who will welcome the idea that every thing in the patient's plan deserves the title of "prescription" so. The special status of prescription drugs is understandable when it comes to controlled substances. It should be understood as "special" with respect to many other pharmaceuticals because they are dangerous. Natural substances are often much stronger in the sense of promoting healing and should have a status on your website (some day) that is consistent with that reality. The fact that your checklist does not include Functional Medicine or Integrative Medicine or Functional/Integrative Medicine for "Industry" (which is weird as a header for what is mostly a list of specialties) should be corrected. There are lots of us out here and more coming. At the very least it would be a good marketing tool to know about what we do.

Adequate software. Some persistent problems. Very good support. Steep price

Commentaires : It is good to have a record of prescriptions accessible from anywhere.
Electronic prescribing software is fairly new and a lot of bugs need to be worked out.

Avantages :

I like how an image of the finished prescription is displayed before it is sent.

Inconvénients :

1. It loads and operates slowly even on a new computer. 2. It is impossible to delete patients 3. The patient merge feature is complicated and I couldn't get it to work. 4. The pharmacy selection feature doesn't work if you enter the actual address. 5. Sometimes the line for viewing a new prescription is mainly covered. 6. Customer support is responsive and has acknowledged at times that a chronic problem isn't being solved.

Billing Module

Commentaires : Pro: customer support is very responsive. Con: several times emails have been sent with screenshots of the issues and the tech's response is basic user instructions that do not actually resolve the problem and feels condescending. Would rather it take a little longer, do a screen share with the the tech, or whatever it takes to make sure the actual problem is understood by the representative so that they can give a proper resolution the first time. The billing portion of the software is easy to use once it is set up. However, RxNT partners with Change Healthcare which can be difficult to communicate with of you are not tech saavy.

Avantages :

The ease of billing once the product is set up is nice.

Inconvénients :

The reporting feature is less user friendly than other software I have used.

RXNT review

Commentaires : It was difficult to implement last year. We had to speak with several representatives to get both NPs up and running. The instructions in each email did not follow the actual steps required to get started. We also did not receive several emails which delayed use of the program.

Avantages :

E-prescribe is what is most liked about the software.

Inconvénients :

It would be nice to have the ability to pend medications without being required to select a provider. We have several providers in the office but no assigned patients. Our MAs would save the providers time by being able to pend the desired medications for patients allowing the NPs to select and approve them. In addition, it would be helpful to quickly see how long the medication has been prescribed (rather than browse through several pages in e-prescribe) as we are in a state that mandates 12 weeks for anorexiant.

Long-time user, getting more and more frustrated.

Commentaires : Frustrating. Their support hours are only Eastern Time. Being on the West Coast means we're out of luck if any problems occur during our afternoons.

Avantages :

It was an easy transition from paper, and was probably pretty good when we started using it many years ago. Unfortunately, they never stayed with their strengths.

Inconvénients :

They need to have developers work with users!!!! Development always seems to have their own agenda, not contemplating how it affects end users. They make "improvements" that totally mess up our work flow!

Using RXNT in my practice

Commentaires : As long as they bring the 2 page option back , it is a great softwear.

Avantages :

Integration of billing, scheduling, medical records and prescription

Inconvénients :

Unable to open more than one billing page for reference. This feature was present and has been taken out by RXNT. why would you remove such a good feature I hope you bring it back. one page is for reference and other to work on. it is causing major headache.

RxNT has great customer service and a stable platform that is growing with the medical industry changes.

Commentaires : The EHR side of RxNT is solid, easy to navigate and has useful features to aid in chart documentation. The Practice Management is stable and the technical teams are constantly working to improve it. For half the cost of most other software packages out there it's worth it to work with them. Their customer service team is one of the most responsive I've seen in my 35yrs of professional experiences!

Avantages :

The customer service and technical support teams. Whatever the issue they are willing to listen and try to improve their product. The EHR product is easy to navigate and the built in features are very nice.

Inconvénients :

The Billing product has some posting payment issues with both patient and insurance payments, we are usually actively working with the teams.

Better than anything else out there

Commentaires : I love how easy it is to use. I can easily send refills, make notes for myself, cancel prescriptions, and print medication logs.

Avantages :

I love how much you can customize your prescriptions.

Inconvénients :

When I write messages to the pharmacy they aren't always visible to the pharmacy. I wish I could at least fax a response to the pharmacy through the app. Also I wish there was a more concise history of medications so I could gather dates and doses easily for PAs.

Easy EMR for small practices

Commentaires : In a rural area there are some gliches that take some work to iron out. However I feel this would be true for any EMR that one has to use through cable or dish.
There are some tricks to make documentation of repeat visits much faster. The fact that one can do this with this system is fantastic. I have been using it for over a year now in a small rural practice and have finally gotten it down to a science. The customer support is fantastic. As with all systems there are times that things do not work right. The tech department lets you know and them follows up to tell you when everything is a go again. Frankly, for the money one cannot go wrong with this product.

Avantages :

ease of use once you have all info loaded in

Inconvénients :

it doesn't work with some browsers.

Easy to use EMR

Avantages :

I've used about 8 EMR's at this point in my career and I think RXNT is the easiest to learn and to navigate overall.

Inconvénients :

Customer support is overall slow to resolve issues, but they do get resolved. Prescribing of controlled substances, which we do rarely, is cumbersome and inefficient. They are overall not good at customizing controlleds by state and since state regulations vary widely (ie Pseudoephedrine) they have to create work arounds for certain medication making it more cumbersome.

User friendly product

Commentaires : Overall I’m very satisfied with the system

Avantages :

Scheduling, escribing, documentation, medication page, and I love how it incorporates client information from one page to another

Inconvénients :

It times out to quickly in between usage which causes me to have to make patients wait while I long back in to pull up their information

Hands of bedside use.

Commentaires : I have been really frustrated, but after reaching out to the customer service for the company and talked to Melanie, she was able to help me manage things better.

Avantages :

Works well on mobile devices, and is easy to learn to use.

Inconvénients :

It is difficult to manage to set ranges for the medications we use routinely.

RXNT EHR

Commentaires : THE SOFT WARE IS VERY GOOD, YOU CAN'T BEAT THE PRICE AND A GREAT WAY FOR SOMEONE JUST SETTING UP A PRACTICE TO GET STARTED

Avantages :

EASE OF USE, JUST VERY SIMPLE TO LEARN AND TEACH OTHERS, VERY VERY COST EFFECTIVE AND GOOD CLIENT ASSISTANCE WHEN NEEDED

Inconvénients :

SMOKING STATUS OF PT. CAN'T BE FLAGGED, WOULD LIKE TO GET THIS BACK, SHUT DOWN FROM TIME TO TIME VOLUNTARILY

Enjoy Rxnt

Commentaires : I prefer to use rxnt over other e-prescribing tools I've used the the past.

Avantages :

Can use on cell phone, don't have to log into computer. Fast, easy and reliable

Inconvénients :

If you get a new phone the customer service will close out your ticket before rxnt is set up on new phone.