Avis clients sur Intellect QMS

Great QMS software

Commentaires : Overall, the programme is fantastic and has greatly benefited me in my business.

Avantages :

It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.

Inconvénients :

Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.

Best scaleable no-code EQMS platform on the market!

Commentaires : My overall experience with Intellect has been highly positive. Their teams are very knowledgeable, helpful and highly responsive to our questions and concerns. They offer a great deal of flexibility with choosing the right 'package' to meet your organization's needs and budget. The professionalism and level of support (and patience) is unmatched!

Avantages :

Intellect is a fully customizable no-code eQMS system with all the applications you would expect, including Document Control, Employee Training, CAPA, Audits, Risk Management, Vendor Management, etc. The introductory package comes with multiple applications; the client can choose which ones to start with. After implementation, the client can create applications or purchase additional ones configured by Intellect's first-class team. Best of all, the system can be managed internally by a designated Administrator with or without IT involvement. It is highly scalable, and the options for using and expanding the system (even outside of QA) are endless. The start-up and implementation pricing is highly competitive, and training is included for the applications chosen and the design functions.

Inconvénients :

Although the system's initial cost is much lower than most, the user licensing and support fees can quickly increase, especially for smaller organizations and if you need to open the system to all employees (for training and access to SOPs, etc). I would have liked to have had in-depth System Administrator training. If you have only one or two people configuring and managing the system, you will likely need professional support services at an additional cost, as we did. The Intellect team is very flexible and accommodating to our unique needs and was able to scale the pricing and licensing options to meet our budget. The out-of-the-box QMS applications are geared toward manufacturing, but they are customizable.

KnowBio, LLC

Commentaires : It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Avantages :

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Inconvénients :

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Best QMS Software!

Commentaires : No stress using the software or with the company if we encounter an issue we can't resolve.

Avantages :

Easy to customize and create new apps. You don't have to be a software developer.

Inconvénients :

Understanding the logic initially was a challenge in 2021, but the support team helped answer my questions.

Enterprise Quality Management System

Commentaires : Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Avantages :

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Inconvénients :

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Easy to use, highly configurable, and amazing support!

Commentaires : I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.

Avantages :

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Inconvénients :

Understanding the logic behind the system macros was a little hard in the beginning.

Intellect Workflow software has allowed our office to organize and to assign tasks for specific processes without over looking crucial details resulting in an increased efficiency levels.

Commentaires : We love that we can connect in an easy to digest , readily available format our tasks specific to workflow with color coded tags to identify process so nothing gets over looked or no tasks get lost. Charts and output documents can be generated to collect and archive records of progress and performance. The challenges to overcome with Intellect Software are mainly with key search word articulation in document archives. Intellect Workflow simply does not offer too many customization options here. As long as we associated our files to a focused nomenclature system for tagging , we overcame this problem quite easily. Our recommendation there is to assign a character system unique to the names of the files initially. Then a user doesn't rely so much on Intellect to dive so deep to retrieve files. Also, at a month cost to entry for usage can be high. We suggest using the trial then assessing Intellect's possible utility at no cost. The user will understand Intellect Workflow's possible substantial value in helping to organize workflow and to completing projects in rather streamlined, elegant fashion.

Avantages :

Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.

Inconvénients :

We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area. The types of charts though extremely useful are also limited in category and in type. Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.

Intellect is highly configurable and easy to use

Commentaires : I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.

Avantages :

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

Inconvénients :

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

Doc Control that is flexible and fast

Commentaires : The current trainer for both users and designers is excellent.

Avantages :

Intellect's Document Control delivers as promised. Our SOPs are organized, secured behind our firewall, available internally (unavailable externally), and only the latest version can be checked out for modification. No more stacks of paper waiting for signatures. No more confusion on which version contains the latest modifications.

Inconvénients :

We are an on-premise installation with Windows server and Mac clients. Some of our regulations required changes that were unique to our installation. Working through the installation took significantly longer than advertised. However, once installed Intellect does deliver on the advertised functionality.

A very intuitive platform

Avantages :

You can do a lot of things in this platform. Intellect QMS is very intuitive and has a lot of features to offer. You can create and configure out of the box solutions for the specific needs within the team.

Inconvénients :

Overall experience of the platform is good as of the moment.

Automatizar procesos de calidad con Intellect QMS

Commentaires : En general, Intellect QMS es una herramienta potente y completa para la gestión de calidad en línea, con muchas características avanzadas y una amplia gama de integraciones. Sin embargo, puede haber algunas limitaciones en cuanto al precio y la complejidad de configuración e implementación.

Avantages :

Ofrece una amplia gama de características de gestión de calidad, como control de documentos, gestión de no conformidades, gestión de riesgos, y auditorías. La interfaz es fácil de usar y personalizable para adaptarse a las necesidades de la empresa y los equipos de trabajo, también ofrece una amplia gama de características de informes y análisis, incluyendo paneles de control en tiempo real y gráficos personalizables.

Inconvénients :

El precio puede ser alto en comparación con otras herramientas de gestión de calidad en línea, Su implementación puede ser complejas para algunos usuarios nuevos. Algunas características avanzadas, como la integración de datos de terceros, están disponibles solo en planes de precios más altos.

Great QMS system and easy to use

Commentaires : Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.

Avantages :

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Inconvénients :

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

Intellect

Commentaires : We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.

Avantages :

Intellect has a lot of good features and operation seems very intuitive. It is good value for the money.

Inconvénients :

We have had to use a double review process in order to be sure that all changes are captured before a document is approved.

Great quality eQMS

Commentaires : We have solved our problem with a lot of paperwork and consolidating our quality system. We are a manufacturing company with implemented restrictive quality system. We needed support in improving our QMS and help for us to grow.

Avantages :

Easy to use, intuitive eQMS system. Lots of configuration options, easy-to-use app creator. No code platform means you don't have to be a specialist to create new apps, all you need is proper training and you`re ready to go! System is affordable for small and medium companies.

Inconvénients :

The mobile app needs improving. Looks like it is left on its own and it needs some modifications. Sometimes doesn`t work properly on Android and IOS devices. Needs support here.

Intellect QHSE Review

Commentaires : We are only limited by our resources in the current environment. Intellect can address so many business operations processes from large, complex integrated applications to day-to-day, routine, small but necessary automations. It's wonderful to be able to tell a department, "We can create an app for that!"

Avantages :

We created several applications from scratch so we were able to customize to our specific requirements by non-programmers.

Inconvénients :

Initial training should be separated into an Overview/End User training for key stakeholders and then training for Designers and Administrators. Since this is geared to non-programmers (in our case), the importance of process design and planning, documentation, system administration, etc., should also be included with the actual creating applications training.

Excellent Customer Support

Commentaires : Customer service has been incredible. I cannot say enough great things about [SENSITIVE CONTENT]. We are disappointed with the out of the box functionality and the training along with the lack of help with validation. Our initial point of contact is not longer with the company and the deliverables he assured us were not met without additional cost and configuration.

Avantages :

We have an excellent implementation manager who has been very helpful and can answer all questions. Her product knowledge and support has been instrumental throughout our implementation.

Inconvénients :

Almost impossible to use out of the box. The marketing team is great, and I believe the software can do all of the great things, but only with configuration. You really don't know what you need until you become very familiar with the software. The upfront training needs work for the customer to get a better feel of their needs. This would have made white glove more effective and efficient. This software does not offer a design and development app. Validation of any configuration is not supported well.

Best Fit for our QMS needs!

Commentaires : After shopping around and researching eQMS vendors for months, we were fortunate to find the best fit for our QMS needs with Intellect. We are finally able to move away from our manual, paper-based QMS to a fully electronic QMS which allows for scalability and compliance. The software is highly configurable and you can build any custom apps you need for your business. There is no coding involved, so anyone without coding experience can work with Intellect. Every Intellect personnel so far has been a delight to work with. Will, our initial contact was extremely helpful, highly engaging and stayed on top of all of our requests. [SENSITIVE CONTENT] , our implementation lead has been nothing short of amazing. She is highly knowledgeable about the product as well as industry best practices and provides helpful insights and feedback during implementation. [SENSITIVE CONTENT] , our account manager is a pleasure to work with, is highly responsive, and is always available to help whenever we reach out to her. Intellect, does not leave you after getting your business. They truly partner with you and care about finding you the right solutions in a timely manner. This type of partnership is priceless.

Avantages :

-Configurability -Ease of use -Workflow Management -Exceptional Customer Service

Inconvénients :

Some out of box screen prompts can be improved for a more enhanced experience.

Intellect eQMS

Commentaires : We are in the back half of implementation, so we don't yet have all our applications implemented, but so far my team is loving using Intellect.
My experience with their on-boarding team, especially the training/implementation technician was top-notch. She knew her product and was able to quickly learn our vocabulary and needs which made the onboarding experience easy, fun, and highly productive.

Avantages :

I love that my team can configure a solid out-of-the-box solution to their specific needs and can create new applications to continually build and improve our QMS

Inconvénients :

We didn't like having to change our document numbering system (starts at 1), however, we were able to provide metadata that made it easy for long-term users to find their documents using their initial numbers.

Intellect Software

Commentaires : Overall experience with Intellect is great. Everyone at Intellect is very helpful and great to work with.

Avantages :

The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.

Inconvénients :

There really is nothing that I don't like about the software.

Versatile and user-friendly!

Commentaires : A+, would absolutely recommend.

Avantages :

#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present. #2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF. #3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.

Inconvénients :

There's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.

Powerful tool for EQMS but requires alot of effort and lacks helpdesk support

Commentaires : Customer service is poor to follow up on reported issues in Support Tickets. Required back-up on every instance of a help desk ticket (backups only done through our company IT). Cumbersome process to submit helpdesk ticket.

Avantages :

This software has many great features and options that allow the designer to setup/modify templates in many ways to meet project quality requirements. Out of the box templates and apps help designers were a great foundation to further develop apps to met project requirements and goals.

Inconvénients :

Customer service is poor to follow up on reported issues. Required back-up on every instance of a help desk ticket (backups only done through company our IT). As a designer changes to a single template item on average takes 30 seconds to a minute to process which can be cumbersome when making alot of changes. When a error is generated there should be a simple "one click" option that imports all of the relevant error information to a email or help desk form instead of forcing the user to go through the cumbersome process.

Easy to Learn and Adapt

Commentaires : Overall, I have found intellect to be a solid product that can replace many manual tasks in quick development time. The aesthetics in terms of UI could be improved with some simple snap to grid that will allow for a cleaner look.

Avantages :

Fast, Flexible and easy to develop rapid prototyping on the fly. I have used the product in a variety of industries for a variety of clients. Anyone who still relies on excel and email can find this tool to be helpful.

Inconvénients :

When configuring, there has been times where as a Designer I can save and have everything function correctly only to find out during a publish that an error occurs. This causes a delay in publish and impacts client perceptions on build time.

Best of both

Commentaires : Outstanding

Avantages :

The software comes with pre-configured applications but allows for custom applications to be built as well as changes to the pre-configured applications.

Inconvénients :

We have had a very positive expereince with Intellect

Built from the Ground Up!

Commentaires : I use it daily to update SOP. It is very user friendly.

Avantages :

I loved that we were able to customize the software, which gave our internal personnel insider knowledge of how the software works so we do not constantly have to rely on out-side support. It let us build it to our requirements and process flows.

Inconvénients :

There is nothing about the software that I don't like. I don't like how Microsoft when interacting with Intellect. To open a document to make changes you need to double click on link, click open, click enable editing, then enable content. It is slow and lots of clicks just to be able to open a document to make edits.

A well rounded software package.

Commentaires : Overall, this has been a great software package/platform for us and is allowing a unified system to move forward with.

Avantages :

There are a lot of good things about the software, but I really enjoy using the Tool and Calibration system they offer. It has helped us streamline an area that we continued to struggle with. The other great feature is the ability to create custom applications. This allows us to tailor the software more to our needs. This also includes customizing the apps we purchased as well. This way, you are not stuck using the design the developers came up with and not having it fit your needs perfectly.

Inconvénients :

I have found that app development can occasionally be a pain to get done properly but this is due to how much stuff is interconnected.