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Systèmes de gestion de pharmacie PrimeRx pour les pharmacies indépendantes, les pharmacies de détail, les propriétaires de plusieurs magasins et les hôpitaux avec des flux de travail personnalisés.
Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.
It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
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It took me only a couple of weeks to learn the essentials!
Commentaires : Stress free billing. Most important
Avantages :
Everything is on one page and there's no need to go thru several steps to process claims. I like how the claim status and billing info is displayed with all the information of the claim amount.
Inconvénients :
Boxed error messages that come up sometimes which show flaws in programming Dual billing insurances are a two step process. You can't bill two insurances together. I would love to see Will call items in blue, as the current way that color is only for filed prescriptions.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Dear PrimeRx User, Thank you for your comments - we do appreciate the 5 star ratings and your continuous support. Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically. Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well. Thank you,
MMS is THE system of today & tomorrow
Commentaires : I have worked with MMS since 2017 & really like the constant updates to their system as the pharmacy profession evolves
Avantages :
It's pretty easy to navigate the system & having training videos "on demand" helps with new hires or brushing up on specific parts of the system not used as often.
Inconvénients :
The medication cost (patient pay $ amount) isn't retained with every refill or editing rx's.
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Gretchen, Thank you so much for your review! We're thrilled to hear that you find MMS easy to navigate and that the training videos have been helpful for onboarding and refresher training. We appreciate your feedback regarding the retention of medication costs with refills or edits, and we'll definitely take that into consideration for future improvements. It's wonderful to have a long-term user like you, and we’re committed to continuing our updates to meet the evolving needs of the pharmacy profession. Thanks again for your support since 2017. Thank you, Michele Daniels Maketing & Commincations Manager
Don't go here!
Commentaires : I have worked in retail pharmacy for over 35 years and I can honestly say PrimeRx is the worst software I have encountered.
Avantages :
I can't think of anything positive to say about PrimeRx.
Inconvénients :
The IT help is just awful. Very few of the technicians you will speak with will be easy to understand.
Réponse de l'équipe de Micro Merchant Systems
il y a 3 semaines
Thank you for your valuable feedback! We’re glad to hear you find PrimeRx easy to use, with good customer service and audit-friendly features. Regarding the filing prescription feature, we appreciate your input on the auto-submit function. We understand how important it is to prevent other pharmacies from billing for the same prescription. Our team is always working to improve, and we’ll share your suggestion with our development team for consideration in future updates. If you have any other questions or need further assistance, feel free to reach out to us at support@primerx.io. We're here to help! Thank you for choosing PrimeRx!
pharmacist
Commentaires : I loved all their detailed functions and all the nice updates. Best system that I can pass it to my friends.
Avantages :
it is very fast; accurate; and with all nice functions
Inconvénients :
I find nothing wrong so far, I used for over 20 years
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been using our system for over 20 years and that it has consistently met your needs with speed and accuracy. It’s fantastic to know you appreciate our detailed functions and the updates we’ve implemented over the years. Your recommendation to your friends means a lot to us, and we’re committed to continuing to provide a top-notch experience. If you ever have any suggestions or if there's anything more we can do for you, please feel free to reach out. Thank you again for your support! Michele Daniels Marketing & Communications Manager
Experience about PrimeRx
Avantages :
Easy to use and excellent customer service!
Inconvénients :
Price transparency, some advance customer service is not available during weekends
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Thank you for your feedback! We’re delighted to hear that you find PrimeRx easy to use and that our customer service has been a positive experience for you. We always strive to make our platform as user-friendly and supportive as possible. Regarding your concerns about price transparency, we’re actively working on improving this aspect to ensure more clarity for our users. We also appreciate your comments about weekend support availability, and we will take this into consideration as we look to expand and improve our service hours. Your input is incredibly valuable to us, and we’re committed to continuing to enhance PrimeRx based on feedback like yours. Thank you again for sharing your experience!
Practice Manager RN
Commentaires : When the program is running great there really are no concerns. Every time an upgrade is down there is no explanation on what has changed.
Avantages :
The program itself has been fine as long as there are no issues.
Inconvénients :
Our inventory is always inaccurate. We have had to completely re due count a few times and still find inconsistences. It has been a little better since last update. It is very difficult to understand(language barrier) any staff we talk to when there are concerns.
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Thank you for sharing your experience with our program. We’re glad to hear that, when functioning properly, it meets your needs as a Practice Manager. We sincerely apologize for the challenges you’ve encountered with inventory accuracy and the language barrier when communicating with our support team. We understand how important accurate inventory management is, and we're actively working on improvements to address these inconsistencies. Your feedback about the updates is invaluable, and we will ensure that clearer explanations accompany future upgrades to keep our users informed about the changes. If you have any further suggestions or specific concerns, please feel free to reach out. We're committed to enhancing your experience and appreciate your patience as we work to resolve these issues. Michele Daniels Marketing & Communications Mgr
Prime Rx Review
Commentaires : It has been ok to work with throughout the years. I feel like Prime Rx is excelling in trying to make it more convenient for us .
Avantages :
I like how efficient it is and how easy it is to train someone to understand prime rx. It is self-explanatory.
Inconvénients :
There are too many glitches especially when there is an upgrade available.
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Keishla, Thank you for sharing your thoughts on PrimeRx! We’re glad to hear that you find the software efficient and user-friendly, making it easy to train new team members. We also appreciate your feedback regarding the glitches, especially during upgrades. We understand how these issues can disrupt your workflow, and we’re actively working on enhancements to improve stability and performance. Kindly reach out to us to see if we can address your concerning issues. It’s encouraging to hear that you recognize our efforts to make PrimeRx more convenient for you. Your insights are invaluable as we continue to improve. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Michele Daniels mdaniels@primerx.io
Excellent service
Commentaires : Very pleasant and knowledgeable. Enthusiastic staff .
Avantages :
Service is excellent and very prompt . Very knowledgeable staff and always willing to help .
Inconvénients :
Price is little higher than other softwares .
Réponse de l'équipe de Micro Merchant Systems
il y a 2 semaines
Thank you so much for your wonderful review! We're thrilled to hear that you’ve had a positive experience with our service and that our knowledgeable team has been helpful and enthusiastic. We pride ourselves on delivering excellent customer support. We understand that pricing is an important consideration, and we continually strive to provide the best value for the quality of service we offer. Your feedback is invaluable, and we appreciate your insights. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, The PrimeRx Team
Amazing Product
Commentaires : Overall very happy with product, would recommend
Avantages :
Ease of use, great support team, very customizable to your specific needs
Inconvénients :
Not as modern looking, needs updating to UI
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs. We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience. Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Best regards
A lil fine tuning in UX needed
Commentaires : Very good , once you get the hold of it first time the rest of the experience is smoothe sailing
Avantages :
the way all the data are all sorted in front of the users are very clean, Makes it up for a very clean user experience
Inconvénients :
Some windows short cuts which are used frequently messes up the prime rx while use, if can be fixed would be better
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Thank you for your review! We’re glad to hear that you appreciate how the data is presented and that you’re having a clean user experience overall. It’s great to know that once you get the hang of it, the platform runs smoothly for you. We also appreciate your feedback regarding the Windows shortcuts and will mention the suggestions to the development team> Your input is valuable in helping us fine-tune PrimeRx, and we’re committed to making those improvements. Thanks again for sharing your experience, and we’re happy to hear things are smooth sailing for you!
Great system!
Commentaires : Overall, great experience. Easy to use and easy to understand.
Avantages :
Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly.
Inconvénients :
Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS
Réponse de l'équipe de Micro Merchant Systems
il y a 4 mois
Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding.
It could be better
Commentaires : There's a love/hate relationship with it . Right now is heavily leaning toward hate because of the latest update where you have to toggle bill to unbill just to change a typo on a sig.
Avantages :
The workflow and dashboard is useful. Sending script and e-request pretty easy.
Inconvénients :
The lag that it experience when loading e-rx pending script. The inability to edit ex direction /sig when the medication is billed ( thanks to the latest update.) Every update seems to make it worst for some reason. No fast shortcut to view linked E-RX.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you
PrimeRx Review
Avantages :
Great straightforward program with many customizable features to meet any user's approach. I prefer this program ahead of any other as it continues to innovate and expand their product service line.
Inconvénients :
There are no cons to the system, but mainly minor feature requested that have been submitted to be implemented at a later date.
Réponse de l'équipe de Micro Merchant Systems
il y a 4 mois
Thank you for taking the time to leave such a thoughtful review of PrimeRx! Pros: We’re thrilled to hear that you find our program straightforward and appreciate the customizable features we offer. Your preference for PrimeRx and recognition of our ongoing innovation and expansion efforts truly motivate us to keep improving. Cons: We're glad to know that you haven't encountered any major issues with the system. We value your feedback on minor feature requests and are committed to continuously enhancing our product. Rest assured, we are working on implementing those features in future updates. Thank you once again for your kind words and valuable input. If you have any more suggestions or need assistance, please don't hesitate to reach out.
Highs and lows
Avantages :
Very user-friendly easy to use. Can train someone to use the software in matter or hours.
Inconvénients :
Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.
Réponse de l'équipe de Micro Merchant Systems
il y a 5 ans
Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager
Worst Pharmacy Software
Commentaires : I am ready to move out, my 5K I spent on them is down the drain
Avantages :
So far, 6 months since we shifted, I am having so many issues with software, I do not like anything about it.
Inconvénients :
1. They will tell you that Automatic refills is an option, but the way software is designed, I do not think it is called automatic refill. You have to manually pull report of what was filled in last month and go through it and refill again. 2. EDI set up for ordering medication is horrible. Instead of leaving the order in wholesaler's cart, primeRx system will submit it, so if there are any errors, like quantity or alternate NDC's you will not be able to catch. 3. Their delivery module can and will charge the patients twice for same Rx when it is on charge account. I almost lost facility contract due to this inaccurate billing. 4.Upper management is THE WORST. ALL THEY ARE CONCERNED ABOUT IS TO GET CONTRACT SIGNED, AFTER THAT YOU ARE ON YOUR OWN. 5.Support technicians can barely speak english and most of the times clue less.
Primerx Review
Avantages :
Hot keys, a lot of information at your fingertips.
Inconvénients :
Many glitches/bugs. Programmers add on new features without addressing current bugs. Some features only create headaches without the added value.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS
Does the job
Avantages :
It’s easy to use and gets the job done too.
Inconvénients :
Some features need improvement, like sea entry and checking system for failed controlled substance sending to hcs. Documenting rxs, every time u edit it changes the date and time stamp from The original unnecessarily.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, Appreciate the 8/10 score (although the expectation is to get 9+ score every time) We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them. We do a audit trail on document edits, which is why we change the date and time stamp. This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking. We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, support@micromerchantsystems.com Thank you,
Very efficient!
Avantages :
Very user friendly software. Customer Service is always available and helpful
Inconvénients :
Not compatible with some scanners and no option to edit rx notes
Réponse de l'équipe de Micro Merchant Systems
le mois dernier
Andres< Thank you for your review! We're happy to hear that you find our software user-friendly and that our customer service team has been helpful. We appreciate your feedback regarding compatibility with some scanners and the lack of an option to edit Rx notes. We're always working to improve, and your input helps us understand where we can make the experience better. Please feel free to reach out if you have more suggestions or need assistance Thank you, Michele Daniels Marketing and Communications Maanger
President
Avantages :
Easy to use, no or little training
Inconvénients :
Outdated, slow, lack of support,
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, PrimeRx has the most updated functions in the industry. Please allow us to schedule a training session with you and your staff. We continuously add features and have many video's in our online library as well. Perhaps you may not have read up the release notes that are a part of our update which is why you feel that the software is outdated, when it is actually not. However, allow us to prove this to you. We will reach out to you tomorrow and schedule some sessions to showcase this, and also check in your hardware to see if the slowness can be fixed by perhaps updating memory or resources on the PC - we are only as fast as the PC our software resides on. In relation to Support - you can reach us through phone call, email and Chat, and we are available 7 days a week. You can always reach us at support@micromerchantsystems.com Thank you
Pharmacist
Commentaires : It’s great, anyone can learn so fast plus it has all useful tools
Avantages :
Easy to navigate, simple, quick and very effective
Inconvénients :
So many unnecessary duplicate tabs, sometime it slows down but overall runs smoothly
Réponse de l'équipe de Micro Merchant Systems
il y a 2 semaines
Dear Snehal, Thank you for your feedback! We're thrilled to hear that you find the system easy to navigate, quick, and effective, with useful tools that make learning fast for users. Your note about the duplicate tabs and occasional slowdown is valuable to us. We're always looking for ways to streamline and enhance the user experience, and feedback like yours helps us improve. If you have any specific suggestions on how we can further optimize, feel free to share! We're committed to making sure PrimeRx continues to deliver the best for our users. Best Regards, The PrimeRx Team
It was easy to use and great supporting staff
Commentaires : training time was reduce since staff can pick-up easily
Avantages :
easy to learn system. most features are self explanatory. and great supporting staff when needed. software updated frequently, price schedule and third party processing information.
Inconvénients :
there may be some glitches after update but resolved quickly. Sunday afternoon support can be difficult since it routed to on-call support.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, We appreciate your reviews and comments. On Sunday, our timings are from 10.00 am to 5.00 pm and we are half staffed on that day since most pharmacies are closed. However we will review the call logs to determine the number of calls coming in and will re-staff appropriately. Our Support Managers will be looking in to that so that we can support you efficiently on any day and given time. Thank you for supporting us.
MMS PrimeRx
Commentaires : The software is great with respect to reconciliation of claims and getting real-time profitability & performance. Integration with our app is flawless for refills. And, there are many tools to help with increasing margins and volume.
Avantages :
Fast and easy to use. Quick learning process...
Inconvénients :
Frequent glitches, some redundancy of operations.
Réponse de l'équipe de Micro Merchant Systems
il y a 6 ans
Sir, Appreciate the review. We tend to strive for 5 star rating - always. As a company we are always open to listening to our customers, because we know that the only way to improve is to listen and provide you with the best of products and services. We will reach out to see what is it that we can do to improve your experience with PrimeRx. In the meantime, feel free to reach out to support@micromerchantsystems.com should you have any additional questions or concerns. Thank you, Team MMS
pharmacy tech
Commentaires : best software i can use easy to learn great teamwork
Avantages :
great software THAT YOU CAN USE VERY EASILY
Inconvénients :
sometimes get slow but you can get backup easy
Réponse de l'équipe de Micro Merchant Systems
il y a 3 mois
Hi Pranavkumar, Thank you for taking the time to review our software! We're thrilled to hear that you find it easy to use and learn, and that it promotes great teamwork. We appreciate your feedback on the performance issues you've encountered. Our team is continually working on optimizing the software to ensure smooth and efficient operation. Rest assured, we're dedicated to providing a reliable and effective solution, and the easy backup option is there to ensure your data is always safe. Thanks again for your support and insights!
Issues with recurring pop up
Commentaires : great. Always respond and call tofollow up. Technicians are professional and knowledegeable in their area of expertise.
Avantages :
follow up on unresolved issues. prompt response
Inconvénients :
At times difficult to understand the accent
Réponse de l'équipe de Micro Merchant Systems
il y a 2 semaines
Angela, Thank you for taking the time to share your feedback! We’re glad to hear that you appreciate our prompt responses and follow-ups regarding unresolved issues. Our technicians strive to be professional and knowledgeable, and it's great to know their expertise has been helpful to you. We also appreciate your input about communication challenges; we will work to ensure our team is as clear and understandable as possible. Your experience is important to us, and we’re committed to improving wherever we can. If you have any further questions or concerns, please don’t hesitate to reach out to support@primerx.io Best regards, The PrimeRx Team
pharmacy owner
Avantages :
Easy to use, good customer service, audit friendly
Inconvénients :
filing prescription feature, can not auto submit when Rx are due to prevent other pharmacies from billing for the same prescription
Réponse de l'équipe de Micro Merchant Systems
il y a 3 semaines
Thank you for your feedback! We’re happy to hear that you find PrimeRx easy to use, with good customer service and audit-friendly features. We understand your concern regarding the filing prescription feature and the need for an auto-submit option to prevent other pharmacies from billing for the same prescription. Your suggestion is valuable, and we've shared it with our development team for consideration in future updates. If you have any further questions or need assistance, feel free to reach out to us at support@primerx.io. We’re here to help! Thank you for choosing PrimeRx!