Avis clients sur ABC Fitness Solutions

par ABC Fitness Solutions

Note moyenne

  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Service client
    4,3 /5

En savoir plus sur ABC Fitness Solutions

Augmentez les performances, réduisez les défauts de paiement et centralisez vos tâches avec DataTrak, un logiciel de gestion de salle de sport.

En savoir plus sur ABC Fitness Solutions

28 avis affichés

Chris M.
Salea Manager
Sports, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/03/2019

"CRM Review"

Commentaires: Really great experiences

Avantages: Data Track keeps me very orginized and keeps my clientele in tune with there business responsibilitied.

Inconvénients: Something are not the best to navigate wish it was a little smoother and had an app you can connect too.

  • Source de l'avis 
  • Publié le 07/03/2019
Utilisateur vérifié
Sales Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 10/11/2017

"Utilized DataTrak in health club setting for membership base."

Avantages: DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Inconvénients: The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

  • Source de l'avis 
  • Publié le 10/11/2017
Sara D.
Club specialist
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/10/2020

"DataTrak for fitness"

Commentaires: I have no complain regarding the software, I would highly recommend.

Avantages: I have personally used the datatrak systems for 6 almost 7 years. The system is wonderful and works for the company.

Inconvénients: The software is simple to use and easy to navigate.
It worked well with our process that were set in place.

  • Source de l'avis 
  • Publié le 09/10/2020
Samantha R.
Admin Assistant
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 10/10/2018

"Solid base but in need of an upgrade!"

Commentaires: Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Avantages: There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Inconvénients: I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

  • Source de l'avis 
  • Publié le 10/10/2018
Shawnda K.
Manager
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/07/2020

"Support and Resources Are Endless!"

Commentaires: With the busy club environment and wearing many hats ABC's technical and client management team makes the member management tasks easy.

Avantages: The learning tools and resources for navigating the software makes training new staff effortless! As the business has evolved we have been able to configure the software to support our growing offerings.

Inconvénients: In comparison to other platforms we have used we have yet to be disappointed in the capabilities of Datatrak.

  • Source de l'avis 
  • Publié le 10/07/2020
Utilisateur vérifié
Director of Operations
51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 05/12/2017

"Datatrak keeps my business functioning properly! Great basic CRM."

Commentaires: A very easy CRM that has all the tools we need for our business

Avantages: I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Inconvénients: I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

  • Source de l'avis 
  • Publié le 05/12/2017
Angie B.
Cafeteria Assistant
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 03/01/2018

"My experience has been great with ABC software!"

Avantages: I like how easy it is to use this software. We use this at Planet Fitness where I am a member services associate. This software makes it easy to sign members up, update their billing and look up all the features of their membership plan. This system has been easy to learn and stays up to date with all of our needs. I like how we can add alerts to members files so that if there is something wrong, it alerts us right away when they check in. Also, printing the morning paperwork reports is very simple. I love how helpful ABC is.

Inconvénients: One of my only complaints is that you cannot delete notes on members files without management approval.

  • Source de l'avis 
  • Publié le 03/01/2018
Jeff P.
Owner
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 09/03/2018

"Positive - Allows us to accomplish our business objectives"

Commentaires: I was able to manage the business better with reporting. / Able to track members payments and feel secure about proper billing of the members.

Avantages: I refer to Datatrak as the hub and spoke model. Datatrak is the hub and all other solutions integrate / connect and talk to it. This allows me to be competitive in the market.

Inconvénients: It would be nice to be able to have more then one datatrak screen open at 1 time when configuring the system or addressing the members needs.

  • Source de l'avis 
  • Publié le 09/03/2018
Brendan R.
General Manager
Agriculture, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 19/02/2019

"Time Keeping needs an update"

Avantages: The system is very stable, efficient and easy to use for keeping time and piece rate counts

Inconvénients: The system is lacking robustness, and updates for modernization. We are looking for alternate, more sophisticated system to take us to the next level.

  • Source de l'avis 
  • Publié le 19/02/2019
Eva D.
Fitness Sales Advisor
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 09/01/2018

"Great Customer Tracking Software"

Avantages: Easy, reliable customer data. Love being able to leave notes on interactions and have detailed check-in history, billing, documents, etc.

Inconvénients: The design is a little clunky and moving through the different screens isn't the smartest. Like, if I do a search and accidentally click on the wrong name, I have to right click and hit back instead of being able to backtrack within the page.

  • Source de l'avis 
  • Publié le 09/01/2018
Samuel M.
Business Development Representative
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/03/2018

"I used DataTrack as a personal trainer for 2 years to track and record sessions with clients."

Commentaires: Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Avantages: The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Inconvénients: It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

  • Source de l'avis 
  • Publié le 13/03/2018
Karen R.
executive director
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/03/2018

"Absolutely love the system and most of all the support."

Commentaires: Great reporting, Easy to use, Very easy to convert from old system, Minimal headaches, Password changes great for compliance

Avantages: Easy to navigate and easy to get with we need. I think the best part of the system is the support and the responsiveness of the support team.

Inconvénients: The only con is that we have to input classes into datatrak for the app. These classes are free but it is how it works.

  • Source de l'avis 
  • Publié le 15/03/2018
Christopher M.
Sales Advisor
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 22/11/2017

"Awesome experience. I have used ABC for years and it only gets better."

Avantages: ABC helps me manage all my members and helps me stay tuned into other clubs members as well. The Note taking ability is the biggest pro for ABC and customer relations.

Inconvénients: I dislike in certain sections like doing member cancellations or freezes you cannot go back in forth through tabs to retrieve information and save what you have filled on the e document also.

  • Source de l'avis 
  • Publié le 22/11/2017
Weston W.
Owner
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/12/2018

"Super customer service"

Avantages: When you need help it’s there. When you call in with a question or need help usually they answer right away if not a super short wait time with very friendly service. They stay with you until the problem is solved

Inconvénients: It can be hard to use it has a very dark interface with small print and so many options to choose from it’s easy to get lost

  • Source de l'avis 
  • Publié le 17/12/2018
Kristen S.
Front manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/06/2018

"Awesome!"

Avantages: This was by far one of the best softwares used in our gym. I loved all the options within the software itself. Was very reliable and held so much info on members, they're training, payment and much more

Inconvénients: I don't think I can say I had come across any cons with this software. All ends met my standards while working in the gym,

  • Source de l'avis 
  • Publié le 26/06/2018
Mikaelah G.
FRONT DESK
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/10/2019

"Must have!"

Commentaires: Overall, it has been a great experience using DataTrak.

Avantages: DataTrak is an awesome tool for easily signing up new clients and keeping tabs on them. I love when a member checks in you can see their last visit to the gym, their membership type and if they have an outstanding balance. Another great feature is the calendar part of the software. We have so many classes and trainers, this really helps us to stay organized and keep track of class attendance. This system keeps our gym running smoothly!

Inconvénients: DataTrak can take awhile to get the hang of at first. The system has a few quirks, but all in all it is a great product!

  • Source de l'avis 
  • Publié le 24/10/2019
Utilisateur vérifié
Health Educator
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 02/01/2019

"A fairly effective portal for our gym"

Avantages: I liked the variety of different appointment types I could book - the color coded schedule view allowed me to easily read my schedule each day.

Inconvénients: I wish this software linked up with other calendar sources, so you could sync other calendars with it. I also wish it sent notifications when something was scheduled, I found myself surprised by appointments that I did not schedule myself.

  • Source de l'avis 
  • Publié le 02/01/2019
Utilisateur vérifié
General Manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/10/2018

"ABC Financial Review"

Commentaires: DataTrak has so many reports that we can pull which helps us gather information on our trends and company success. Without it, we couldn’t predict our company’s ROI

Avantages: I love the online portal so much. Anytime I need to make changes to a clients account, it can be done with the click of a button. The reports I’m able to pull are also so vital to our company’s organization.

Inconvénients: At times its difficult to make changes to an account if an invoice is close to being withdrawn. Calling customer service to handle the problem is also difficult.

  • Source de l'avis 
  • Publié le 16/10/2018
Vladyslav B.
Personal Trainer
51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 17/07/2018

"Awesome customer support"

Avantages: Works great when everything is set up correctly and you actually know how to use it. Easy to learn. Great support.

Inconvénients: Still can't figure out how to use a couple of features. Possibly because I am not cleared to set up of the features so cannot always use it to its full capacity. Have to call to make refunds. Would love a button for that. Needs a back button too

  • Source de l'avis 
  • Publié le 17/07/2018
Lexi K.
Membership Sales Rep
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 26/11/2018

"Most Confusing Software Ever"

Avantages: To be completely honest, as a user of this software, I am not a fan. I have no pros to share with you.

Inconvénients: This software is confusing. There are way too many steps to do in order to perform one task that could be as simple as a click of a button. With Datatrak, we use it at our gym.. We are unable to delete repeated members because they won’t allow us to. As a user for over a year and a half, I still am not able to understand this software completely.

  • Source de l'avis 
  • Publié le 26/11/2018
Paul J.
Conditioning Coach
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 12/02/2018

"It took a while to learn my around DataTrak, but once I became familiar, I enjoyed it."

Avantages: I thought the Calendar feature was very easy to use. I was able to block out my calendar if needed, and then others could go in and schedule clients during my open times. If a client cancelled, it was simple to remove or reschedule the event without affecting payroll.

Inconvénients: There are so many features, tabs and options that it took some time to learn. I also think the layout could use an update; it looks like I'm using a program from 2005.

  • Source de l'avis 
  • Publié le 12/02/2018
Jessica J.
Manager
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 03/07/2018

"All of our front desk in sales portion of our business is run off of data track"

Avantages: Data track has a lot of features that can be used to run a facility. This includes billing personal information invoices photos etc. we use data track at our gym for clients to sign in

Inconvénients: The software on our computer will sometimes slow down quite a bit. We have to restart the application in order for it to get working again

  • Source de l'avis 
  • Publié le 03/07/2018
Jarrett M.
lead
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 06/09/2018

"Windows XP era relic"

Avantages: The home check in screen is well laid out.

Inconvénients: There are too many obscure steps to do what you need, and it tends to be buggy.

  • Source de l'avis 
  • Publié le 06/09/2018
Tom D.
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/03/2017

"long time customer"

Commentaires: great, easy to use, software! Best customer service in the industry. I would recommend this software to any operator.

Avantages: great customer service.

  • Source de l'avis 
  • Publié le 28/03/2017
Utilisateur vérifié
personal trainer
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 23/04/2019

"ABC financial"

Avantages: allows you to schedule clients albeit in an inconvenient way.

Inconvénients: poor software, feels extremely out dated. anything else is better.

  • Source de l'avis 
  • Publié le 23/04/2019