Avis clients sur ClubReady

The most comprehensive club manager around.

Commentaires : I forgot to mention, the ease of inventory is amazing! Great turn around time for member issues.

Avantages :

This club manager has been my favorite by far. The simplicity, plus the level of depth offered for function is perfect. Member and prospect profiles are easily navigated. Agreements and invoices are specified by date AND time. As for prospects, i love that you can store notes, and set reminders for follow ups. Tasking and to-do items are the most important in any club. It's what keeps the system running. User settings, access and reports are managed by admin rights.

Inconvénients :

It looks a bit outdated. Mainly had problems with the updates to the software, and we hardly had cross club access available. Other than minor issues, i really miss using this manager.

Try it out! You will not regret it!

Commentaires : I have loved my experience with ClubReady! Having stepped into this job with no knowledge of the software, it was a bit overwhelming, but I would soon discover how intuitive the product is! Plus, the support team was always responsive and the best help!

Avantages :

My favorite feature of ClubReady is by far the scheduling. I love the ability to duplicate the schedule, do mass edits, and have everything in one place to stay efficient. I have had experiences with other software that led to a lot of frustration and wasted time. I also love how well organized it keeps members/prospects. All of the filter options have been critical in helping me target my communications to the right people.

Inconvénients :

The only "con" I would say is the site can feel "busy" or cluttered compared to its competitors. There is a lot of information that can feel overwhelming and intimidating at first. But...all of those features and filters are what I love about ClubReady so I would not want to sacrifice anything for the sake of "simplicity".

NOT USER FRIENDLY FOR INDIVIDUAL APPOINTMENTS

Commentaires : Because StretchLab requires individual schedules and unique membership requirements, Clubready is not great: more for group classes and non-changing schedules; reports are WAY OFF and automation painful

Avantages :

The POS system is all-in-one in member management, accounting transactions and reporting basically ok but not great

Inconvénients :

The reporting is way off, and very onerous to schedule providers as you can not customize per week but changes entire scheduling system; system frequently goes down and there have been instances of data changing/switching of members which is alarming and worrisome

Elevate Fitness Review of CR

Commentaires : Club Ready has been great because of the support I have received over the years from the team. Besides the software being the best in the marketplace for my specific business the team members at CR that I work with are like family. If I didn't own my own business I would want to work with them at CR.

Avantages :

Reporting for managing my business. It has the reports I need and the data that is important to make best decisions on running my business. Ease of use for our purposes.

Inconvénients :

Employee interface and experience. Would be nice for my employees to have easier access to manage their tasks on an app.

Works wonders for a Stretching Therapy Club

Commentaires : Overall I've enjoyed using this software, it didn't take long to master it, and now that I have I will always use this for the business.

Avantages :

Have been using this software for almost 2 years now and the business could not run without it. It keeps track of all our old and new customers, keeps track of sales, and many more things that help the business run smooth. Best software for club management that I've ever used.

Inconvénients :

Sometimes the servers are unstable, and they would go out periodically. And this can be a detriment when making a sale because you can't access the software to run the customers payment.

ClubReady is a Trainwreck

Commentaires : I haven't found any particular benefit to ClubReady. We can't use their time clock because it doesn't suit our needs so we're going with When I Work. I have to report our sales tax every quarter and it used to be a breeze with MindBody, but now, it's added hours to my time to prepare sales tax. Using ClubReady has upended our purchase orders because the sizes and quantities keep falling out of the system. Our Retail manager has to keep adding them back in and this is adding to her workload.

Avantages :

ClubReady does a good job of driving sales, but for every day use and daily operations, it's abysmal.

Inconvénients :

Customer service is the worst. They have limited hours (7am-7pm CST Monday-Friday) and no hours on the weekend. If customer service cannot answer my question, then I have to create a ticket, and a ticket is answered anywhere from 24 hours to a few weeks. I contacted them regarding an accounting problem last week on Friday and I'm still waiting for someone to call me back. Apparently, the regular person in Accounting is out on vacation and there's no one else who can do her job and answer my questions. The online chat desk is even worse. I waited 22 minutes before ClubReady picked up while our operations manager waited over an hour before customer service picked up. Also, the reporting is awful. None of the numbers on their Remit reports match any of their other reports. The reports provided by ClubReady

Horrible company and software

Commentaires : It’s awful software. Members would disappear and I would ask if someone was deleted and they said yes but there was no way to tell who deleted the member. This is just one example of how useless and incompetent this company is. They have no regard for your club goals or any interest in speaking to you on the phone to explain any of their confusing features. They direct you to online chat only and support tickets they look at days later and never resolve. Reporting on invoices coming due to get a forecast of what revenue to expect is not correct as it includes members scheduled to be canceled before the next draft and scheduled to expire. It also makes no sense because invoices coming due should include everyone on auto renew but doesn’t unless you wait to run that report in the current month which doesn’t give you any length of time on projections so why bother running it at that point. No one at the company expressed any urgency in helping me before I took over a club and left me running it with their software in place with no training and I wasted 2 weeks there with them refusing to even acknowledge me as the new owner. Received horrid service in general from everyone at this company.

Avantages :

Nothing it was horrible in every way. I hated it.

Inconvénients :

Everything. I did me a great disservice in every way.

Club "NEVER" Ready

Commentaires : Horrible.. there is 1 person at club ready who can help you [SENSITIVE CONTENT] but aside from [SENSITIVE CONTENT] it's truly Club NEVER Ready!! Many of us owners would have left years ago but we are forced to keep then by our corporate

Avantages :

Not many to be honest, maybe it has alot of capabilities but again you need a degree to know how to make them work for you

Inconvénients :

Almost everything and the customer support is the worst part.. you need to spend 30 plus minutes in a chat to get anything done and most times it doesn't get fixed and requires a ticket that noone ever properly follows up with just cya emails.. the biggest problem is you can never speak to a person to fix anything.. it takes a 30 min chat to realize what a 10 sec call could have fixed. Its just horrible.

More like Club (WHEN WE ARE) Ready

Commentaires : I value customer service and live interaction, CR provides neither.

Avantages :

Membership simplicity, no bells or whistles very basic

Inconvénients :

Customer service is an absolute joke, never speak to anyone live, never given a straight answer and the absolute worst at getting back to you. Was not informed that my communication with members would be down an additional month. And I had to find this out on my own, never informed me. I would definitely think twice about joining a franchise that forces you to use this software.

Software that doesn't understand the customer

Commentaires : I have been using it for over 3 yrs and don't see much of an improvements over the years. The quality of customer service through chat has gone down.

Avantages :

Managing your prospects and clients, scheduling, taking payments etc

Inconvénients :

Lack of understanding what customer needs and making the software self intuitive and easy of use.

Extremely outdated & not presentable for clients.

Commentaires : I don't know why they haven't updated this software. Even just cleaning it up for our employees would help a little bit.

Avantages :

Their customer service is convenient. They are available for live chat at most hours and respond quickly. There are also many ways to set up automations and rules- but not with 3rd party software. The presentation app is convenient in that it automatically uploads waivers into their account from the iPad app, but it is hard for clients to maneuver.

Inconvénients :

It looks like it was made in 1999 and hasn't been touched since. The client facing portal is just as bad, so we don't grant access to clients. There are so many buttons you have to click, just to perform one single action. There really are no functions to help you keep track of follow up with clients/leads. It's honestly just there to charge clients money, allow them to book classes and keep their contracts/waivers on file.

Horrible System

Commentaires : No support. Not simple to use.

Avantages :

Nothing good about it other than maybe the sales leaderboard. But can live without that amonst all the other issues it creates.

Inconvénients :

This system is super clunky. Too many ways to do the same thing. Need to narrow it down. Its not teachable. It accounts for MANY billing errors. Completely losing money using this system. Money on payroll, money on loss of billings. INSANELY complicated for lead management process. NOT AT ALL INTUITIVE! Spend way too much time training on it and people getting frustrated and leaving. No one needs to deal with complicated in an already complicated society. Need to simplify the daily functions of this. Visual overload. Requires too much reading to figure it out. Cannot ask a staff member to invest their time into knowing this system.

HORRIBLE CUSTOMERS SERVICE HORRIBLE PRODUCT

Commentaires : ABSOLUTELY HORRIBLE I CANT SAY ENOUGH ABOUT HOW BAD THIS SOFTWARE IS....WORST DECISION EVER

Avantages :

NOTHING AT ALL. HORRIBLE IN EVER WAY POSSIBLE

Inconvénients :

EVERYTHING, EVERGREEN INVOICES DONT RE-CREATE, I HAVE MEMBERS BEING DROPPED BECAUSE F IT, IT HAS COSTS ME SO MUCH MONEY IN LOST REVENUE, BY FAR THE WORST DECISION EVER TO SWITCH OVER, THE CUSTOMERS SERVICE IS HANDS DOWN THE WORST EVER, IF THEY CREATE A TICKET COUNT ON 1+ MONTHS TO GET BACK TO YOU....IF THEY EVER RESPOND TO YOUR ISSUE!!!

Not a fan

Avantages :

It allowed us to run multiple clubs and separate data bases for communication.

Inconvénients :

It was bulky and did not integrate with most plugins we wanted to use.

Overall review

Commentaires : As a first time business owner the overall experience has been great.

Avantages :

I like how intuitive the software is in that if you follow each process step by step you'll end up in the right place.

Inconvénients :

I wish that we could book multiple recurring sessions with one client from one screen. I also wish, when moving sessions that we could, simply drag and drop on the booking grid.

Not Set Up to Support a Yoga Business

Commentaires : It doesn’t connect with other systems imperative to a yoga business

Avantages :

Nothing. It doesn’t work with the needs of our client services.

Inconvénients :

Not intuitive. Systems not built to accommodate a yoga business.

One stop shop

Avantages :

Everything you need in one great platform

Inconvénients :

That i didn't know about it sooner. It's great.

Use another software, there are so many better products out there.

Commentaires : Terrible customer service.

Avantages :

Compared to other products there is very little good I can say about this software. Look at other products before deciding to use this and I guarantee you won't waste your time.

Inconvénients :

Again, compared to other software available they just fall short in so many areas. Poor customer services Poor software design High fees

Club Ready was easy to use and had exceptional customer support who responded quickly.

Commentaires : This software came with exceptional customer support which made things easy when it came to issues, updates and just general training of the system.

Avantages :

The POS system was easy to use and process payments. Searching for client information was easily accessible through several different options of searching.

Inconvénients :

Club Ready had a lot of updates, which can be a good thing, but issues with CC payment processing before an update was a bit of a pain when you have customers waiting.

Think Twice

Avantages :

Functionality is generally good. Most things I want to do are available and easy to use.

Inconvénients :

Reliability is non-existent. Spinning wheels, crashes way too frequently, outages. ClubReady has no sense of urgency to fix the problems and pretty much says, oh well, too bad, so sad.

NOPE...Club "Not" Ready

Commentaires : Horrible! Run! Constantly crashes. Bugs all the time.

Avantages :

I have nothing positive to say about CR.

Inconvénients :

This is horrible software. After 3+ years of using this horrid software--and I'm forced to use it because I'm part of a franchise--I'm surprised I haven't been committed to an insane asylum.

Edwards Fitness uses ClubReady

Commentaires : A one-stop-shop type of system is crucial for my gym's success. I can sign up a new member, run a report and evaluate attendance in a single platform.

Avantages :

New member management, payment and setup are simple and easy to use.

Inconvénients :

Sometimes building agreements can be challenging.

Club Ready Software

Commentaires : Club ready is amazing and I’ve already recommended to many owners in my business. It’s very easy to use and onboard new employees with the software.

Avantages :

I love the scheduling features of club ready. It makes my life so much easier when scheduling appointments for prospects. The integration with our company software is amazing and saves me time. I also love how we are able to book clients into sessions with their mobile app.

Inconvénients :

At times, it is difficult to use because it freezes up. I haven’t had too much difficulty as of recent, but I’m the past the pages won’t load.

Straightforward approach to club management

Avantages :

The browser-based approach makes this easy to manage, navigation is simple, and help is almost always available.

Inconvénients :

Custom membership options are difficult to piece together, and manual overrides for automated functions aren't always easy to implement.

Favorite scheduling app

Avantages :

I love the simple, easy to navigate screen features and it lets me see my month in review, how many times I am scheduled etc.

Inconvénients :

No cons. This is literally the easiest app and it even syncs with my car so it tells me when I have a slot scheduled