Avis clients sur Verint Workforce Management

Best schedule software I've used

Avantages :

I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.

Inconvénients :

One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.

Difficult to deploy at first, then it gets easier to use

Commentaires : I've used it for almost a year and I've been able to track my team's frequent tasks.

Avantages :

I can track and monitor my team's activities very easily

Inconvénients :

Kind of difficult to implement on a team.

Everything you need and don't need. And absolutely no usability whatsoever.

Commentaires : I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.

Avantages :

There is nothing good about this software.

Inconvénients :

There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.

Verint

Commentaires : I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away. Very user friendly!

Avantages :

Our business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office. Verint is very easy to use. The graphs are wonderful, they make is easy to see your schedule. The scoreboards are nice.

Inconvénients :

I personally have not had any issues using it or learning the software.

Verint

Commentaires : Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.

Avantages :

Product is easy to use and displays the employees schedule for them

Inconvénients :

There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things

Performance, Schedules and Time off requests in one spot!

Commentaires : I love being able to open the app, sign and and view my schedule, switch shifts, see my available time off and my performance evaluations all in one place. Has a lot of features that make it easier for our company to keep schedules for the employees, as well as the ability to swap shifts with co-workers whenever needed.

Avantages :

So many amazing tools in one amazing app!

Inconvénients :

It's not the easiest to navigate. Could definitely be made more user friendly.

A massive forecasting software

Avantages :

It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.

Inconvénients :

There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.

Easy to Understand

Commentaires : Neutral. It can be improved if it has better reporting tool

Avantages :

The tool is very straighforward especialky with it’s functions

Inconvénients :

The tool is usually web based and has delays

Great user interface

Avantages :

User interface doesn't include too many colors, which makes it easier to ready, especially for people that are color blind. Very easy to adjust schedules.

Inconvénients :

The desktop application is a very slow program, which makes real time adherence monitoring is horrible.

Verint for WFM tasks

Commentaires : It's been great. Nothing to complain about since it's easy to use.

Avantages :

Verint currently offers a variety of options to properly manage agent scheduling or other work force management related tasks. It's ease of access and overall platform makes it easy to understand compared to similar products.

Inconvénients :

In order to take advatange of all it's functions you'll have to invest a lot of time to fully understand all the features.

Great for task management

Commentaires : I've used it in order to implement remote-working tasks and pandemic currently made it way more functional.

Avantages :

The fact that you can monitor and track the team's operations.

Inconvénients :

Difficult to use at first, may have a couple of small bugs.

Verint workforce la herramienta para gestión numero uno

Commentaires : Un buen manejo de horario de empleados y administración de tiempo personal

Avantages :

Es super fácil de usar désde el día uno.

Inconvénients :

Dependiendo de la zona horaria se pone automaticamente a la zona de quien registro y puede confundir.

Verint

Avantages :

Somewhat easy to use. Good for time tracking, scheduling, PTO.

Inconvénients :

Only Wish there was a mobile application.

Exceptional Product

Commentaires : Things have become easier and quicker.

Avantages :

User friendly software that works well for you.

Inconvénients :

Not anything that I can remember on the top of my head.

Verint Review

Commentaires : My overall use experience has been a good one.

Avantages :

I like that I can input my days off and immediately see if they are approved based on my department's availability.

Inconvénients :

The thing Iike least is how complicated some of the other features are.

An obviously powerful tool that could be much more user-friendly

Avantages :

Verint does a great job of scheduling employees efficiently and making sure there is adequate coverage in every area of the company.

Inconvénients :

Verint is riddles with pain points including a steep learning curve for new users and a notification system that has issues everyday.

The more we use it the more we like it.

Avantages :

This software really integrates everything. We use it at work in the work force management department and it has helped us to save a lot of time thanks to its integration.

Inconvénients :

I hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null.

Verint Workforce Management

Avantages :

How easy to use, friendly GUI, lot of good features and improvements

Inconvénients :

Was too heavy loading at the beginning, lagging a little.