Avis clients sur Servant Keeper

Recommendation for Servant Keeper 8, Cloud Version

Commentaires : SK allows us to have one database that all staff use to keep track of our members, potential members, friends. We track contacts with all in our database, add pictures, notes, visits, attendance. We have added Protect My Ministry to do background checks.

Avantages :

SK is extremely user friendly and intuitive. It provides a full range of capabilities from basic demographics, attendance, contribution processing and reporting to group e-mails, data sorting on nearly every field, "dashboard" information to get church info in a quick format and well trained, easily available customer support. SK converted 3 years worth of contribution information and all the demographic information from our old system and helped us configure to our needs with SK8 under the "white glove" experience. Training videos provided were excellent. On-going webinars and live training have also been well worth my time. We have all staff set up with the Mobile Ministry app so they can find e-mail, telephone or address while on the go.

Inconvénients :

I only had one issue that has been a problem, but SK corrected it in an update.

Servant Keeper The Choice in Church Software Innovative and Integrative; Relational Software

Commentaires : We have integrated our accounting and membership departments. We have had been able to communicate more effectively and efficiently with the congregation through the SK Notify tools. We are expanding our functionality by adding Event Brite, Check In and Cloud Directory. We anticipate simpler processes and more excellence with the addition of these tools. Having the ability to equip others to utilize the SK tools definitely supports stronger relationships which in turn supports less money for staffing due to the time saved through equipping others. SK continues to impress me with their ability to listen and hear their audience by remaining innovative with their software.

Avantages :

The synergy for how all the modules work together. The opportunity to add add on modules when ready both financially and with personnel. The Cloud version is outstanding and the addition of the apps. Time saving! Connectivity at its best! These additions bring the corporation, the leadership and the attendees into relationship because of the tools. Our organization has always appreciated the Support Desk. When i think of Servant Keeper SERVANT always a listening ear and continual support via phone, email or on site trainings. KEEPER committed to excellent support and excellent products.

Inconvénients :

There is definitely a learning curve however the Webinars, Trainings, Tutorials, Support Desk make it possible for anyone to use SK.

Fine folks, but inferior product

Commentaires : It served us well in our early years as a church. But as our needs grew, SK didnt work for us. Great price. Great folks. Very limited functionality. If you're needing a simple solution JUST to keep up with donations, this will work. If you need more than that, this product might not be the best for you.

Avantages :

Not much. I think the staff at SK are great and fine people, but the software is lacking!

Inconvénients :

The GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.

Servant Keeper from a Person who is not techie

Commentaires : Automate administrative tasks: Servant Keeper enables businesses to automate tedious administrative tasks such as appointment scheduling, invoicing, and customer communication, allowing staff to focus on more important tasks. Improved customer experience: Servant Keeper's robust customer management system helps businesses create better customer experiences. It allows businesses to store customer profiles, track communication, and set up automated reminders. Streamlined communication: Servant Keeper allows businesses to communicate via email, text message, and social media, all in one place. This streamlines communication and ensures that all business communications are tracked in one place. Data security: Servant Keeper uses bank-level security measures to ensure that customer data is secure. This creates a safe environment for businesses to store sensitive data and prevents data breaches. Increased efficiency: Servant Keeper helps businesses increase their efficiency by streamlining processes and automating tasks. This reduces manual effort and ensures that tasks are completed in a timely manner.Benefits. Streamline administrative processes: Servant Keeper provides a suite of tools to help organizations streamline their administrative processes. Automate communications: Servant Keeper makes it easy to communicate with members, staff, volunteers, and other stakeholders. Track progress: Servant

Avantages :

Servant Keeper is an easy-to-use church management software that makes it easy to track and manage church members, donations, and events. It also allows churches to easily share information, such as newsletters and church bulletins, with their members. Servant Keeper also offers a variety of online giving options and is integrated with several popular payment processors, including PayPal and Stripe.

Inconvénients :

Servant Keeper is not the most feature-rich church management software on the market, and some of its features can be difficult to use. Additionally, it is not available in multiple languages, which can be a problem for some churches. Finally, the cost of using the software can be expensive, especially for larger churches.

Great choice for all churches

Commentaires : Its great for our needs and has a lot more potential than we use.

Avantages :

We love how easy it is to navigate and find what we need.

Inconvénients :

Seems the group keeper is nice but not very straight forward in setting up group filters

Servant Keeper Thoughts

Commentaires : My overall experience with Servant Keeper has been good. Even though some of the features are somewhat confusing to me, ultimately, in time, I am able to figure them out. So far it has been the most user friendly church management program I have tried. I Ch

Avantages :

Overall the software is relatively user friendly. Doesn't take long to get going. If you can attend an instructional seminar, that will get you going even faster and get a lot of questions answered. Giving entries are very intuitive and straight forward. Corrections to entries are a little more work.

Inconvénients :

Steps to Merging duplicate entries or files can be very confusing. Customizing entry fields in the membership is difficult. Always have to go back to the guides and/or instruction manual to recall the steps. I always have problems with the conditional statements in creating a group. Wish it was more simplified with practical examples or templates.

Awesome Servant Keeper!

Commentaires : I am able to monitor member personal information, donations, pledges, and interface with QuickBooks for the donations. This has made my job much easier. Thank you!

Avantages :

Servant Keeper 7 is easy to use with donations, member info, and attendance monitoring.

Inconvénients :

I have heard that Servant Keeper 8 allows you to email, which would be helpful, but is lacking with Servant Keeper 7.

Servant Keeper for a Mid-Sized Church

Commentaires : SK is a huge benefit in tracking all kinds of information regarding our membership and in producing digital and paper directories.

Avantages :

I'm not utilizing everything yet but these are the things I'm using and have found to be very helpful: A membership database with the ability to run all kinds of reports. The ability to create a paper directory/pictorial directory that includes contact information for the whole family. Easily upload and crop pictures for family profiles and individual profiles. Access to membership data through the SK App Customer support is exceptional! Whenever I call needing help the staff is very kind, professional, and helpful.

Inconvénients :

The inability to change the preschool designations in the school grade category. The inability to move around between I have difficulty finding the information I am looking for with the help/search tool in the database.

My Experience

Commentaires : Great experience

Avantages :

Very easy to use - user friendly software...so far the best one

Inconvénients :

Sometime it's difficult with vanco and quickbooks...but I'm adjusting and has gotten better

Dylan Paddio Review

Commentaires : Great product, but it's too expensive

Avantages :

It is a great program that enables us to keep track of all our donors.

Inconvénients :

The cost per month of Servant Keeper is VERY expensive. We may be canceling soon.

[SENSITIVE CONTENT HIDDEN] -- Excellent Assistance

Avantages :

Reports and immediate assistance when needed.

Inconvénients :

I wish they did not constantly try to get us to upgrade.

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

Avantages :

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members. We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office. Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work." We can give users and members access to different areas of Servant Keeper based upon their needs. Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Solution for Church Management Software

Commentaires : Overall, we are very happy with the transition. We are a small church. So, it is the most affordable solution that met most of the criteria we had for functionality.

Avantages :

While I am certified in Database Technology, I understand the need for software that's easy to use for the end-user. This product is intuitive, making it a snap for new users to get up and running with it.

Inconvénients :

Our previous software had an accounting module to handle more than just our contributions. We currently link Quick Books to our Servant Keeper to solve this problem. However, Quick Books is a huge learning curve as it is not designed for non-profits (terms/language is very different).

Servant Keeper Keeps Serving Us

Commentaires : Our experience has been great. When we’ve updated the operating systems—either on the host PC or terminals—both the online support articles and customer service have been invaluable.

Avantages :

Since we switched to Servant Keeper a number of years ago, I’ve never been disappointed that we made the switch, either from our previous management software or to Servant Keeper. Among the many features I appreciate about this product, I probably most appreciate the ease and flexibility of editing data fields to fit our church family’s needs.

Inconvénients :

Because contact info can be saved for both family profiles and individuals within families, sometimes we find that contact info (such as an email address) may have been updated for a family but not the member of the family who primarily receives information at that point of contact. Getting that information updated in the necessary spots is not difficult (as long as we remember to do so!), but it would be helpful if, when updating such info, Servant Kepper asked the user if the updated info should be applied to the family profile and/or individuals in the family.

Investing in the Helpdesk saved me as a customer with Servant Keeper

Avantages :

I love how much time it saves me. Highly proficient. Love the Help Desk department!. They are quickly becoming my 2nd family.

Inconvénients :

Cannot purchase without Helpdesk. I was a little taken back at first by the fact that the we invested into servant keeper and when we needed training on the program we were told that we needed to pay more money to learn how to use the software.

Happy with SK for our church

Commentaires : My church just signed up for SK8, Cloud, SK moble, and working on SK giving. The experience has been great with the classes online, the help desk. All have answered all questions and concerns as needed.

Avantages :

The Administration icon is very important for my use to have control and make sure no one else is able to make changes or if someone else is able to access and make changes I can see who and when. I use the Contribution Manager on a daily basis for Sunday, Bible Study, and any special projects the church has going on. And the Member Profile and great for having all information in each persons profile for contacting birthdays, one person may be a Accountant and someone needs their taxes done, etc. And the help desk is great in explaining my needs.

Inconvénients :

So far there is nothing least about this software.

SK7 Upgrade - be careful!

Commentaires : We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed.
I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Gets the job done

Commentaires : I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.

Avantages :

Basic and easy to use if you understand databases.

Inconvénients :

Notes section does not automatically notate when someone makes a change to a profile. When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.

My Experience with Servant Keeper Software

Commentaires : S very good which I would recommend to other churches.

Avantages :

As the Administrator for the church database, my experience with Servant Keeper has been very positive. I appreciate the expertise of the Help Desk staff who are friendly, considerate and always try their best to answer my questions. Occasionally, when I call with a complicated question, the the representative will suggest logging into my computer which I consider most helpful. I prefer calling instead of using the Chat feature.

Inconvénients :

Sometimes calls to the Help Desk representative are a little longer then I like. When creating reports, there are times when I wish I that I could finish the report in Servant Keeper instead of saving it into an Excel file to complete my project.

Easy and Effective

Commentaires : Customized mailings to members are a breeze now. Ability to email contribution statements when requested is saving us a lot of postage expense. Updating email databases with third party providers is easy. Can't wait to introduce online member directory to our congregation, which will allow them to view their contribution statements at any time.

Avantages :

Easily transitioned from paper-based member records to a cloud-based system. Automatically backs up data.

Inconvénients :

The very flexibility of the software can also make it a bit tricky to navigate when conducting out-of-the-ordinary or non-standard reporting and analyses. However, I've found the HelpDesk to be unfailingly helpful each time I've needed them.

I use Servant Keeper 7 on a weekly basis or more

Avantages :

I do use a later version (7) but am considering upgrading to 8. I like the ease of printing all types of reports, and the end of year info for tax purposes.

Inconvénients :

A very awkward and dated "Help" section--hopefully solved in version 8. ALso having to re-enter your ID and password to switch between Admin, Contribution and Membership manger during the same session is a bit annoying.

We have used SK for more than 20 years. Wouldn't be without it.

Commentaires : It serves the needs of our church for a data base and contributions system.

Avantages :

It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

Inconvénients :

My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

Easy to use - Support is incredible!

Commentaires : We don't use this program to its ultimate ability. We are a small church with a small staff, so there is only so much we can and do track. But it meets our needs (mostly, I have one report I resort to Access for), and it's so easy to use that new employees don't have a problem understanding the basics. I had to contact SK today for help in re-installing a workstation after my computer was replaced. The service provided by the Rep in the Help department was AWESOME!

Avantages :

Easy to use. Very versatile. The support is incredible, excellent!

Inconvénients :

I would prefer an easier and more robust customizable reporting feature. Perhaps that's the one area I am simply not knowledgeable enough. I am more used to creating reports in Access databases, which is quite customizable.

Best Church Software for the price!

Commentaires : We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program!
I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Avantages :

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested. Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Inconvénients :

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

It is a rather limited database in the way you can filter info for reports or directory

Commentaires : The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Avantages :

It is simple...and affordable.

Inconvénients :

Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..