Avis clients sur Servant Keeper

Servant Keeper gets across the board. Their salesman,

Commentaires : Online directory for church membership.
Saved many man days of work recording and tabulating contribution statements to the membership.
Opens door to online communication to church membership.'
Allows membership to review their giving statements at any time online.

Avantages :

We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it. After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers. The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes. The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality. At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership. The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.

Inconvénients :

We wish that all of the features were rolled up in the cost for the cloud version. Other than that there everything has worked as advertised.

My Experience

Commentaires : Great experience

Avantages :

Very easy to use - user friendly software...so far the best one

Inconvénients :

Sometime it's difficult with vanco and quickbooks...but I'm adjusting and has gotten better

Fine folks, but inferior product

Commentaires : It served us well in our early years as a church. But as our needs grew, SK didnt work for us. Great price. Great folks. Very limited functionality. If you're needing a simple solution JUST to keep up with donations, this will work. If you need more than that, this product might not be the best for you.

Avantages :

Not much. I think the staff at SK are great and fine people, but the software is lacking!

Inconvénients :

The GUI is archaic, outdated, and looks like one has taken a trip back into Windows 95. The install is awkward, at least on a Mac. There arent a ton of feature that can be done with this software. Reporting is limited, and there's no workflows, automated reporting, member portal, attendance module, etc.

Help Desk

Commentaires : [SENSITIVE CONTENT HIDDEN] obviously knows his job. He was able to walk me through step by step and helped me achieve my goal

Avantages :

[SENSITIVE CONTENT HIDDEN] was very patient with me. I'm not really familiar with the software and it just made it seem so easy. [SENSITIVE CONTENT HIDDEN] was AMAZING! I wish I could take him to work with me every week!

Inconvénients :

Without [SENSITIVE CONTENT HIDDEN] talking me through my problem, I would not be able to complete my task.

Love the program! Outstanding Service!

Avantages :

I have just started using this program, we completed the conversion today. To date, I have found this program to be extremely user friendly. I am anticipating this program to significantly reduce our redundancy in the office while providing critical information in a very timely manner.

Inconvénients :

No facility management/scheduling feature.

The perfect database for the church of the '90s

Commentaires : Having used Servant Keeper for 2 years, it did exactly what I needed it to do, but never without some challenges that had to be overcome. Servant Keeper's look and features really feel designed for an older church but a church with a younger staff and demographic would probably find itself better suited with another option.

Avantages :

It is a straightforward database system. Running reports is easy. Overall, Servant Keeper provides a nice sampling of features for church management.

Inconvénients :

Is not Mac friendly. If you use a Mac you can find ways to make it work but you will have consistent headaches in doing so. Limited features compared to its main competitors. Looks and feels like it was developed in the '90s and has never really embraced modern technology. The sign-in system is difficult to set-up and maintain and, once again, greets people with a dated look that doesn't appeal to today's families. Customer support is prompt but rarely provides necessary solutions to the issues.

Want a product that tracks and produces the kind of reports you need? Try SK

Commentaires : Again, it's the support that makes this software hum for me. I am pretty good using it but occasionally still need a little help and you guys are always available, helpful and patient.

Avantages :

I especially like the support - everyone is knowledgeable and patient. The software is very good as well, and it's now in the cloud for "on the move" access.

Inconvénients :

Least? I'm thinking. I can't really think of what I don't like - wait I know. You have upgrades often and I don't have admin access to my own computer so I always have to ask my Tech guy to come to my desk, log in and accept the update.

My experience using Servant Keeper

Commentaires : I have been working with Servant Keeper for about 7 or 8 years. I was offered in person training with the personnel from the company for a number of months. I liked all features and the most importantly the excellent customer service.

Avantages :

I like Servant Keeper because it has all of the features to help you collect and maintain information for members, general and monetary. Also, I really like the fact that there is always available knowledgeable, patient and courteous staff to help you with any situation you may have.

Inconvénients :

I personally like all of the features of Servant Keeper.

AWESOME AND EXCELLENT

Commentaires : The only thing I can say before I spoke with [sensitive content hidden], I've had others that I spoke to but she by far has been the best.

Avantages :

I shared this on another survey. [sensitive content hidden] was fantastic, extremely professional, and made me feel comfortable while discussing roles. She made me feel I was the most important customer she had.

Inconvénients :

I have nothing per se negative about Servant Keeper

Exceptional Customer Service

Commentaires : [sensitive content hidden] at the Help Desk provided exceptional assistance during our Servant Keeper upgrade. Her expertise and dedication made the process smooth and efficient. We're grateful for her outstanding support, ensuring a positive experience throughout the upgrade. Kudos to [sensitive content hidden] for going above and beyond to help us.

Avantages :

We have found Servantkeeper easy to use, from installation to daily operation, it is truly impressive. The streamlined installation process made the initial setup hassle-free, and the intuitive interface has simplified daily use. This user-friendly experience has not only saved time but also enhanced overall productivity.

Inconvénients :

We have not experienced any negative aspects of its use. Its seamless functionality and user-friendly interface have contributed to a hassle-free experience.

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

Avantages :

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members. We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office. Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work." We can give users and members access to different areas of Servant Keeper based upon their needs. Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Servant Keeper from a Person who is not techie

Commentaires : Automate administrative tasks: Servant Keeper enables businesses to automate tedious administrative tasks such as appointment scheduling, invoicing, and customer communication, allowing staff to focus on more important tasks. Improved customer experience: Servant Keeper's robust customer management system helps businesses create better customer experiences. It allows businesses to store customer profiles, track communication, and set up automated reminders. Streamlined communication: Servant Keeper allows businesses to communicate via email, text message, and social media, all in one place. This streamlines communication and ensures that all business communications are tracked in one place. Data security: Servant Keeper uses bank-level security measures to ensure that customer data is secure. This creates a safe environment for businesses to store sensitive data and prevents data breaches. Increased efficiency: Servant Keeper helps businesses increase their efficiency by streamlining processes and automating tasks. This reduces manual effort and ensures that tasks are completed in a timely manner.Benefits. Streamline administrative processes: Servant Keeper provides a suite of tools to help organizations streamline their administrative processes. Automate communications: Servant Keeper makes it easy to communicate with members, staff, volunteers, and other stakeholders. Track progress: Servant

Avantages :

Servant Keeper is an easy-to-use church management software that makes it easy to track and manage church members, donations, and events. It also allows churches to easily share information, such as newsletters and church bulletins, with their members. Servant Keeper also offers a variety of online giving options and is integrated with several popular payment processors, including PayPal and Stripe.

Inconvénients :

Servant Keeper is not the most feature-rich church management software on the market, and some of its features can be difficult to use. Additionally, it is not available in multiple languages, which can be a problem for some churches. Finally, the cost of using the software can be expensive, especially for larger churches.

Avoid at all cost

Commentaires : Our ministry was using SK for some time before I was brought on as the Executive Pastor. After evaluating the system, I noticed our ministry was only using a very small portion of the program because the features were not user friendly. We also were wanting to do mobile check in for your children’s ministry by using iPads and wireless printers. SK is not mobile friendly. They are such an out of date and unfriendly user system that it’s not worth investing in. When we made the switch to another program, SK did not want to give me all of our data we had. They only released a small portion and said it was all the data. I ended up having to purchase the church’s data from SK! Not kidding. Even though I paid hundreds of dollars for our data, they still dragged their feet in getting the data to me. Even as I am writing this review, I have not received our data and it’s been days since I’ve paid for it.

Avantages :

Nothing. It’s not user friendly. It’s not mobile friendly, meaning you can not use iPads or mobile devices to check in your children for children’s ministry. When you attempt to leave SK’s services, you have to buy back your own data and they drag their feet in releasing it to you.

Inconvénients :

I noticed the features were not user friendly. We also were wanting to do mobile check in for your children’s ministry by using iPads and wireless printers. SK is not mobile friendly. We had the newest version, SK8 at the time of this review, And it is such an out dated and unfriendly user system that it’s not worth investing in.

Servant Keeper...not the best out there.

Commentaires : Software functionality is good...but no software is great if it's lacking customer service!

Avantages :

I do like having the ability to create contribution statements of annual giving for our congregation. The process is fairly easy and not time consuming.

Inconvénients :

The customer support stinks. Several years ago, the price skyrocketed to support our software version. I understand price increases, but this was ridiculous. What really stunk was that the company didn't let us know that the cost was increasing....they just automatically charged us the new rate without letting us know. When I questioned customer service about it, they were pretty rude, and acted like "how dare I question them." Needless to say, since then we have dropped the customer support completely, and are using the SK software on our own.

Investing in the Helpdesk saved me as a customer with Servant Keeper

Avantages :

I love how much time it saves me. Highly proficient. Love the Help Desk department!. They are quickly becoming my 2nd family.

Inconvénients :

Cannot purchase without Helpdesk. I was a little taken back at first by the fact that the we invested into servant keeper and when we needed training on the program we were told that we needed to pay more money to learn how to use the software.

A different perspective ' an IT Services Professional's view of SK

Commentaires : As an IT Services professional for over three decades, I am engaged daily, sometimes for hours on end, with software products, services, and helpdesks around the world. Over the years, I have observed great software looses its greatness if the helpdesk and support team do not provide the same level of great support. Sometimes made bearable with a good helpdesk and support. Tolerable with live, call-in, voice support instead of chat and email support. Quite serviceable if the helpdesk knows the software inside out. Equally important is, if the helpdesk clearly understands the short-term and long-term purpose and goals of why the software was developed. A combination darn hard to find today. To be really great software, the helpdesk must be equally great. That is not done by the helpdesk following a Script of (many times) unrelated checkpoints and disjointed steps. I am not the "end-user" of SK. For my clients, my task as a contract IT professional, is to install, and locally support SK through all phases of it lifecycle. Of course, the client also has the ability to call SK directly. On the more technical, cumbersome or time consuming challenges, I am typically asked to do the "heavy-lifting" with the SK helpdesk. Over the past 6 years, with every single instance, I have experienced a very high quality level of support. Some of the very best service have experienced, and I deal continually with a lot of helpdesks around the world. How I rate SK (01, lowest to 10, highest points) Service:
10 pts. Purpose Driven
10 pts. Mission Driven
09 pts. Down-right pleasant and personable - the right amount just to let you know it is "Person-to-Person", NOT "Script-Reader to User".
09 pts. Professional
09 pts. Knowledgeable - I am continually surprised at the depth the helpdesk folks know their product.
42 pts. Truthful - If they didn't know the answer at the time, there was no bluffing, no wasting time. Simply, "I don't know, but will find the answer or a staff person (supervisor or engineer) - and I will get back to you by (target time/date). 100%, without fail. Oh, did I miss mentioning the software. Absolutely, 9.999 Points. (Of course it's not perfect) I have SK installations in a very large congregation (1000+) and in smaller congregations (under 250). All of my users have found SK and the Helpdesk Subscription extremely Cost Effective. ROI on all of this? In this case, Eternal - Priceless.

SK7 Upgrade - be careful!

Commentaires : We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed.
I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Servant Keeper for Church Management

Commentaires : Has improved workflow, aides in pulling key information for annual reports, and stores more than just member data.

Avantages :

Customization and user defined fields in a variety of field types are key in making the most of member data. Servant Keeper really delivers in this area.

Inconvénients :

I come from a database management background and might be more skilled than some office staff. The product may be overwhelming to some. The help-desk is subscription based and there is no access to the knowledgebase forum if you are not subscribed. This is disappointing as there could be value in users helping each other. Am hoping that with the Faithlife relationship that this will change in the future.

Great program!

Commentaires : I used several different programs before I found Servant Keeper and none of them were as easy to use and contained the information the church needed like this one. Servant Keeper also allows me to customize it to fit my needs. The company is very good at taking suggestions for improvement and I often find the changes in new upgrades. The staff is wonderful to work with and readily solves problems. I recommend this program to every church secretary I meet. There is nothing else on the market that provides the needed information for my church. The price is fair and I highly recommend having their help desk contract. It is worth it.

Avantages :

Ease of use, adaptability for my needs, the reports available, ease of emailing contribution statements, tracking information, great customer service and help desk, and more.

Inconvénients :

Not compatible with PayPal for online giving but that is a very minor thing.

PassWord Support

Commentaires : Servant Keeper helps our church stay out of any kind of trouble. All the features are designed to help us keep pertinent records by consent, without trespassing upon anyone's privacy

Avantages :

It is very comprehensive and targets every aspect of church membership. It allows the church to keep accurate records of all members and their families within the program. Contributions and pledges are easily recorded, and one of the best features of the program is "it will not allow you to gloss over mistakes". This makes accounting, end of month, and yearend statements very easy to print at any time there is a need. Simply stated, it is an outstanding program for any organization that handles contributions.

Inconvénients :

The defaults are laid out in "Landscape" or Excel format. This is great for large organizations that collects all the information, and takes much time to format the way I like my reports to print.

Sexism Inherent

Avantages :

Modifying the individuals in the database is easy. It's easy to switch between members in a family, not not between two families at once. The mobile app for attendance is good but doesn't stay logged in long enough to be used at a kiosk as parents enter without having parents click through the auto login.

Inconvénients :

Males are listed before female children. It would be much more effective (and less sexist) to list all children by age. But sorting them by gender is not anything that helps me in my ministry. When adding spouses of the same gender, it changed the gender and last name of the spouse to hetronormative and "head of household"'s last name! Why would any database actively CHANGE data upon moving it? The interface is clunkier than I had hoped as are the apps.

servant keeper rocks

Commentaires : it can use it for all of church functions

Avantages :

how membership and contribution manager interacts

Inconvénients :

Very few function can be a little bit better overall it is still very user friendly

Excellent customer service

Commentaires : Very good - customer service is excellent and the product is helpful in many ways.

Avantages :

Received great customer service today. Product is for the most part pretty good. Saves a lot of time. Useful for tracking donations and maintaining lists of congregants who serve in various capacities.

Inconvénients :

Some of the interfaces don't always work that well. Setting up new financial management program and it is a bit more complex than we anticipated.

Product is great until you need support, then you are toast.

Commentaires : Frustration with no support without spending tons of money.

Avantages :

Fairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.

Inconvénients :

SUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.

Go for the Level 3 Bundle as the unlimited Help Desk is well worth it.

Commentaires : Still haven't completely enabled all aspects of the program. I had to change accounting programs at the same time we jumped into this program. What a huge difference in how much time it takes. With the white glove conversion I was able to have the attendance and contributions up and running in a few days. It will take a bit longer to get all the capabilities up and running only because I'm still working on the accounting program conversion.

Avantages :

The White Glove transition worked well. You do have to conform your categories, but the team helps you identify what is needed. The attendance and contributions went in smoothly once everything matched up. We were able to bring over from Logos the attendance and contributions of our database from 2012 forward. Utilize the training videos they are very helpful. The help desk team will walk you through whatever you are having trouble with also. This software has so many parts that can be useful for a large or growing church.

Inconvénients :

Some areas are very intuitive to work with, but the report area was not. Don't waste time trying to figure it out on your own. Use the training and the help desk! You may have to wait on hold for a member of the Help Desk Team, however it is worth the wait. They walk you through whatever you are having trouble with. It becomes clear how it works and why it works that way. Now it feels intuitive.