15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Sirvoy

Système de réservation en ligne facile à utiliser et à faible coût conçu pour les hôtels, les chambres d'hôtes et les auberges. Essayez-le gratuitement et sans engagement.

En savoir plus sur Sirvoy

Avantages :

Calendar, ease of use, easy integration to website, good price, no "risk. I am sure I could go on and on about it.

Inconvénients :

However, if you take a closer look there are some features that I especially miss. This depends from user to user.

Sirvoy - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,2/10

Sirvoy a reçu une note globale de 4,7 étoiles sur 5 d'après 262 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (262)

Classer par

Avez-vous déjà utilisé Sirvoy ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (262)

Jessica
Responsable Ventes et marketing (Canada)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Service à la clientèle impeccable

4,0 il y a 2 ans

Avantages :

Sirvoy est un logiciel très facile d'utilisation. Dans un contexte de roulement de main d'oeuvre important, c'est un avantage non négligeable. Lorsque les rubriques d'aide ne suffisent pas à trouver la réponse à une question, le chat du service à la clientèle est une réelle bénédiction: on peut échanger avec un humain, qui trouve toujours les réponses à nos questions. C'est ultra-rapide et efficace!

Inconvénients :

La présentation visuelle de l'interface client est l'un des principaux aspect à améliorer, selon nous. Également, dans la séquence de présentation des produits, il n'est pas possible de mettre en vente des forfaits AVANT de voir la disponibilités des unités d'hébergement, ce qui devrait être possible, selon nous.

Réponse de l'équipe de Sirvoy

il y a 2 ans

Hi Jessica, thanks so much for your review. Even the negative aspects of your experience really help us to improve the product and that really matters to us, so thanks for giving us so much helpful feedback. Delighted that you're finding the software so helpful when it comes to staff training, easy to use software has always been our aim! Thanks again, Adele

Raphael
propriétaire (France)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

recommandation

5,0 il y a 3 ans

Avantages :

intégration parfaite avec les autres canaux de réservation et liaison avec stripe

Inconvénients :

aucun points faibles, tout va bien ::::::::::::::::::::::::::::::::::::::::::::::::::

Réponse de l'équipe de Sirvoy

il y a 3 ans

Thanks for this great review Raphael, we appreciate your feedback and we're happy you're finding Sirvoy such a great solution for your business! Regards, Adele

funtana
funtana
Director (France)
Utilisateur LinkedIn vérifié
Restaurants, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Un produit presque parfait

5,0 il y a 4 ans

Avantages :

Le prix est certainement l'avantage premier, mais les conseillers via Tchat sont aussi un gros avantage. Avec leurs service nous pouvons gerer notre petit camping sans aucun probleme ni overbooking

Inconvénients :

Malheureusement l'absence d' Ota plus specifique est dommage

Réponse de l'équipe de Sirvoy

il y a 4 ans

Hello Funtana, we're delighted to hear that our product is working out so well for you and that you'll happily tell the world about it! We're here for you 24/7 so feel free to contact us anytime you need our support. Thanks, Adele

Sylvie
Directrice Générale (Canada)
Philanthropie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Commentaires

5,0 il y a 4 ans

Commentaires : Ça me permet d'être plus sur le terrain que derrière mes livres de réservations

Avantages :

Ça fait exactement 2 ans que je cherchais un logiciel aussi simple et complet et surtout en français

Inconvénients :

aucun à date - si ils y en je parlerai au service à la clientèle pour voir ai il y a possibilité de modifier ou changer

Réponse de l'équipe de Sirvoy

il y a 4 ans

Merci pour votre aimable reponse sur notre sondage d'appreciation des clients. Nous sommes heureux que vous nous ayez trouves et nous avons hate de demontrer que vous avez pris la bonne decision. Nous sommes toujours la pour vous aider. Soit par clavardage, telephone ou courriel. Nous servons nos clients dans plus de 10 langues 24h / 24. Nous avons aussi un personnel de support client francophone a votre disposition. Meilleures salutations, Bert

FRANCIS
Pdg (France)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Parfait pour gérer mes réservations

4,0 il y a 4 ans

Avantages :

Service assistance parfait . Réactivité

Inconvénients :

Il n’est pas possible d’intégrer certaines plates formes de réservation

Réponse de l'équipe de Sirvoy

il y a 4 ans

Thanks for letting us know how you've been getting on with your free trial Francis. We hope you decide to stay with us and please remember to always leave your requests for new features with our support. They are always happy to assist where and when possible! Adele

Rene
Rene
manager (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Does the job effortless

5,0 il y a 2 ans

Commentaires : Amazingly fast (instant) response time and a true pleasure to deal with

Avantages :

Easy to use and simple to setup. Fast working

Inconvénients :

'extra's' need a bit more flexible options

Réponse de l'équipe de Sirvoy

il y a 2 ans

Hi Rene, it's been a hard few years with Covid which is why we're so pleased that we've been able to help you through some of the tougher times with our affordable pricing and great customer support. Thanks for leaving us your wonderful feedback!

Shaffin
Co-Owner (Canada)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazingly Intuitive, Consistently Impressive

5,0 il y a 2 ans

Commentaires : See Pros, above.

Avantages :

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Inconvénients :

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Réponse de l'équipe de Sirvoy

il y a 2 ans

Hi Shaffin, "only an Airbus offers a shorter, and smoother, takeoff" should definitely be our new marketing slogan; love it!! Delighted that you're finding the system so customizable and easy to scale. I note your points on the colour codes and coupon codes and will pass that along for our Dev to look into. We always try to incorporate great feedback once it's useful for all our clients, so thanks for taking the time to let us know how we can improve. Kind regards, Adele

Cherie
Owner Manager (É.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding Hotel Booking System

5,0 il y a 2 mois Nouveau

Commentaires : What I find especially remarkable with Sirvoy is the live chat feature, available day or night. If I have a particular question and need support, a team member responds immediately and will often follow up with additional related information. Sirvoy's support team feels like family - patient, respectful, friendly, communicative and knowledgeable. They genuinely care. Before going ahead with Sirvoy, I shopped to compare other companies. Overall I was stunned at the competition's lack of organization, follow through or ability to keep up with demand. Sirvoy has provided me with essential business tools, consistent customer service and more importantly, measurable results. I continue to be very pleased with Sirvoy's quality support and customized professional service. 5 Stars!

Avantages :

Easy to use software and personalized service.

Inconvénients :

Perhaps I've simply adapted to their format and upgrades. I have no issues with Sirvoy. When and if I need clarification, it's provided.

Réponse de l'équipe de Sirvoy

le mois dernier

Thank you so much for your fantastic review, Cherie! We're thrilled to hear that Sirvoy has been instrumental in supporting your business. Your kind words about our personalized service and live chat feature mean the world to us. We're dedicated to giving you the service you deserve. We're here for you whenever you need us. Thanks for your loyalty to Sirvoy! - Jodie

dennis
md (Suède)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

They made it worse

2,0 il y a 8 mois

Commentaires : Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.

Avantages :

not much, its adaptable if youare prepared to use clutzy solutions

Inconvénients :

Poor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.

Réponse de l'équipe de Sirvoy

il y a 7 mois

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie

Josef
Front Desk Manager (Suède)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect allround booking system

4,0 il y a 3 mois

Avantages :

Sirvoy is an incredibly user-friendly booking system that is very easy to learn. Extra plus because it is easy to use on mobile phones/tablets and the support is always there for you.

Inconvénients :

That the system is quite basic, not that complex and it takes a while for new features to arrive.

Réponse de l'équipe de Sirvoy

il y a 3 mois

Hi Josef, thank you for your kind words! We're delighted to hear you find Sirvoy user-friendly and easy to use on mobile devices. Our team is always here to support you. We're grateful for your support and look forward to assisting you further! Jodie

Miriam
Manager (Nouvelle-Zélande)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Outstanding customer service

5,0 il y a 3 ans

Commentaires : I love this product for my Hospitality Property Management and Channel Management. I'm now setting it up for a second property. A few days into the 14 day free trial and I was hooked. The setup is smooth, simple to follow, and easily linked to our website, channels, and the secure online payment service. Their background monitoring is vigilant, and on occasion I have received pro-active help before I even realized I needed it. This level of care in customer service is rarely experienced.
I also love that the product is sufficiently well thought through that it doesn't require lengthy initial or ongoing training sessions. In my view if you can't learn a system on the fly then it's too complicated.
There are no perfect systems, but for me Sirvoy is pretty close!

Avantages :

Clean and simple visuals. Easy to use. No training required. Online help via chat is readily available. Support staff are fantastic, helpful, pro-active, thorough.

Inconvénients :

On the odd occasion I have bumped up against some limitations around options for promotional offers, but so far have always found a work-around.

Alternatives envisagées précédemment : Seekom et Newbook

Pourquoi choisir Sirvoy : New business, wanted to find a better system, something that was easy to set up and use and provided ongoing value for $.

Logiciel antérieur : Seekom

Pourquoi passer à Sirvoy : The 14 day free trial was the deal maker. After playing around with Sirvoy on and off for only a few days I found that I'd already got my property set up and was virtually ready to go to launch my business availability online. I was blown away at how easy it was.

Réponse de l'équipe de Sirvoy

il y a 3 ans

Hi Miriam, what an amazing review, such a great start to the day to read about your experience with Sirvoy so thank you for taking the time to relate it. It has always been the aim to produce a simple, solid system with superior customer service and to hear that we are achieving that end is very satisfying. I have shared your feedback with our support team to encourage them to keep up their great work! Thanks so much for choosing Sirvoy, Adele

Mitch
Owner (Portugal)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Sirvoy works. Well. Very well and really straight-forward.

5,0 il y a 3 ans

Commentaires : Easy.

Avantages :

It is intuitive, and it does what it is supposed to do. We have had two previous providers and so we know the field and what is out there - but they both had issues and could not supply some of the basic requirements for an accommodation business. The Sirvoy booking platform integrated into our website is great and allows customers to see the whole schedule. No-one else seems to provide this. And Sirvoy customer service is responsive and answers questions clearly . Sirvoy is simple and easy to work with. Finally - fairly priced and worth it.

Inconvénients :

Not found a fault yet... Each time we try to do something, Sirvoy delivers seamlessly.

Réponse de l'équipe de Sirvoy

il y a 3 ans

Hi Mitch, thanks for all your kind praise of Sirvoy. It's great to hear that the system is working well for your business and our customer support is responsive and helpful. We wish you the very best for 2021! Thanks again for taking the time to leave us your feedback. Adele

Julie
Director of Operations (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great PMS with Stellar Support

5,0 il y a 4 ans

Commentaires : Sirvoy provides top notch customer service in addition to an expansive and well-written support area. When I need help, I get immediate responses using the chat from knowledgeable people.

Avantages :

Sirvoy has a clean, easy to use interface with texting and email capability that also connects with booking channels. Ability to create group bookings and separate booking engines. We love the housekeeping report.

Inconvénients :

A few feature requests would be the ability to mask text numbers in the US and to integrate with a lock system partner (like RemoteLock). Some of the support articles need examples of how you might use things- it took me getting desperate and asking for a better way to learn how to manage group bookings and invoices.

Alternatives envisagées précédemment : Cloudbeds, WebRezPro et Lodgify

Pourquoi choisir Sirvoy : We needed a more robust system that incorporated text messaging, emails and group bookings at a reasonable cost for a new business.

Pourquoi passer à Sirvoy : Great suite of features at a reasonable cost with a clean layout.

Réponse de l'équipe de Sirvoy

il y a 4 ans

Thanks for the lovely review Julie. I'm so happy that you agree with us in thinking our support is pretty fantastic, we have to agree with you on that one! With regards to the integrations, it's worth mentioning to our support also; if we have enough requests this is something we do look into. I will certainly pass along your feedback regarding the support articles too. Thanks again for your feedback! Adele

Andreas
Hostel boss (Suède)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

First Class program

5,0 il y a 5 ans

Commentaires : Easy to use. Fast to use. They have think about all things.

Avantages :

Easy to use and best support of program staff. Buy the program and get the best system ever made

Inconvénients :

Nothing. After some time you Will have the perfect system.

Alternatives envisagées précédemment : Cloudbeds

Pourquoi passer à Sirvoy : Price was my first things. I never gonna change.

Réponse de l'équipe de Sirvoy

il y a 5 ans

Wow Andreas, how lovely to receive such spectacular feedback! Delighted to hear that the system is working so well that there's absolutely nothing you would change about it. We hope you continue to feel this way but you know that our awesome Support team is always there to listen should you ever find anything you'd like changed or improved. Thanks so much for taking the time to leave your review. Regards, Adele

Vicki
Owner/Manager (Portugal)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Friendly, efficient, prompt service

5,0 il y a 3 ans

Avantages :

Very easy to use, great value for money, great support

Inconvénients :

We have not found anything yet. All good so far.

Alternatives envisagées précédemment : Cubilis

Pourquoi choisir Sirvoy : Cost

Pourquoi passer à Sirvoy : Cost and the fact that it was recommended by our website builder

Réponse de l'équipe de Sirvoy

il y a 3 ans

Hi Vicki, we're delighted to hear that you have chosen Sirvoy as the PMS to help you run your business and we look forward to working with you. Thanks for leaving us this great feedback! Regards, Adele

Lynn
Owner (Canada)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Best Tech Support Ever!

4,0 il y a 5 ans

Commentaires : Overall, we're happy with the Sirvoy system and look forward to working with their wonderful team for many years to come!

Avantages :

We have just completed a 2 week free trial during which they uploaded our data and worked with us to get it running smoothly. They have been great! The biggest "pro" is amazing tech support! Sirvoy tech support is always available to chat 24/7 and we've never had to wait more than five minutes for assistance. And they've always solved our problems very quickly & patiently! So far, we've only used the system for the free trial period, uploaded our data, and taken one new reservation, but it seems to be working well and we're happy with it.

Inconvénients :

Our data didn't upload correctly, particularly taxes, and required many corrections, but they helped a lot with the process. We both have accounting backgrounds and have been using a reservation system for 10 years, yet initially still found this one confusing (partially due to terminology but also some aspects, such as their payments & reporting, are very different). Better online tutorials would be appreciated (or get a tech person to walk you step x step through the whole booking & invoicing process. Someone did that for us and it was really helpful - they're always willing to assist!). One thing that doesn't work well for Canadian businesses is the only tax option is for tax to be included in pricing. In order to be "in additional to" pricing, as is standard in Canada, we had to add tax using their only 3 available "surcharge" fields. Now we don't have surcharge fields available for other optional purchases that need to be applied to every night of the stay (eg extra bed charge - when added as an "extra", our guests have to click on the selection once for every night of their stay - very awkward). So far the Sirvoy reporting system doesn't appear to provide the data we are used to, but we're hopeful that it's partly a learning curve and perhaps there's more available than we've found at this time. To be continued in a few weeks after using the system.....

Réponse de l'équipe de Sirvoy

il y a 5 ans

Hi Lynn, nothing makes us happier than hearing how great Sirvoy's Support Team is so thanks so much for letting us know that we are meeting your expectations there! I fully take on board the difficulties you have been experiencing with regards to payments and reporting. As Sirvoy's Communication Manager, I have opened an issue with our Dev team about this specific problem and I will check in with them soon to what improvements can potentially be made here. If there is anything you would like to add you can always contact me at adele@sirvoy.com or alternatively we can contact you by phone if preferable, to talk things through in more detail. We would love to help you resolve these issues permanently if at all possible. With Kind Regards, Adele

Bjørn
owner (Norvège)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good but with a hatch

4,0 il y a 3 ans

Commentaires : I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up.
I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business.

Avantages :

Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)

Inconvénients :

May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies

Réponse de l'équipe de Sirvoy

il y a 2 ans

Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele

kristoffer
projectmanegerassitent (Suède)
Arts de la scène, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GöteborgsOperans Guest Apartments

4,0 il y a 7 ans

Commentaires : I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.

Avantages :

That it is easy to use and that you can do almost everything on you one.

Inconvénients :

Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.

Réponse de l'équipe de Sirvoy

il y a 7 ans

Hi Kristoffer Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business. I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature. We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try! Sincerely Adele Worden Communication Manager

PAUL
Owner/ director (Thaïlande)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great HMS and customer support

4,0 il y a 5 ans

Avantages :

Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Inconvénients :

It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

Réponse de l'équipe de Sirvoy

il y a 5 ans

Hi Paul, thanks for taking the time to leave us your feedback. I have been advised by our Developers that there is a room swap feature that will hopefully meet all your needs. Please see our support article here: https://sirvoy.com/blog/topic/manage-your-bookings/modify-bookings/moving-a-guest-to-a-different-room/. Regarding your second comment about the inability to reinstate cancelled reservations I was informed that this is on the Dev list. I have added your name to the list of requesters for this and you will be notified once this update is live. If you have any questions/queries on the above please feel free to contact our team at support@sirvoy.com for further info. With thanks, Adele

Robin
Owner (Suède)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good hotel management system for small business.

4,0 l’année dernière

Commentaires : Great and budget conscious for our needs (small hotel) that takes a lot of work out of our hands.

Avantages :

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

Inconvénients :

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

Réponse de l'équipe de Sirvoy

l’année dernière

Hi Robin, thank you for such a lovely review. We are delighted that you are enjoying Sirvoy and that you have found it easy to get started and set up. We appreciate your feedback about the packages and will consider this when making future changes. Kind regards, Katie

Emmanuel
Receptionist (Suède)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy and Simple

5,0 il y a 5 ans

Commentaires : My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Avantages :

Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it. You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Inconvénients :

There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

Réponse de l'équipe de Sirvoy

il y a 4 ans

Hi Emmanuel, we really appreciate your kind words and we're so happy to hear that you've been finding Sirvoy helpful and easy to use. Our support team are always on hand to offer assistance and please remember that if you ever have suggestions on how you feel we can improve our system you are welcome to leave your feedback. We rely on partners like yourself to make our software even better! Thanks again for you review. Adele

Warren
General Manager (Australie)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sirvoy Tops for us

5,0 l’année dernière

Commentaires : time saving, easy to use, simple guidance when needed

Avantages :

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

Inconvénients :

I cannot fathom pasting into emails or sms boxes.

Réponse de l'équipe de Sirvoy

l’année dernière

Hello Warren. Thanks for taking time out of. your busy day to leave us this super feedback. We're so happy you found us and delighted to hear that we're saving you and your business time and money. Looking forward to continue working with you, Adele

Shane
Owner / Operator (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Value!

5,0 il y a 7 ans

Commentaires : I'm new to the motel business and a friend found your site and forwarded it to me. I've been using it for over a year now and it makes my booking process and customer management very simple and professional. Several customers have been impressed with the automated emails. The only change I would like to see is the ability to store information on user defined fields. For instance I try to track why people are staying with me in a user defined field but it does not save with the customer information. Overall a very good product at a very reasonable price.

Avantages :

Price and Ease of Use

Inconvénients :

Inability to store user defined fields.

Réponse de l'équipe de Sirvoy

il y a 7 ans

Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If you would like to discuss this further with with our Customer Support we would love to hear from you so please do feel free to contact support@sirvoy.com and run through it with them. If there isn't already a solution we will try our best to find one or refer to our developers for their input. Thanks so much for taking the time to write a review for us. Sincerely, Adele Worden, Communication Manager

Louise
Owner and operator (Australie)
Agriculture, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customer Service

5,0 il y a 4 ans

Commentaires : Great, I would highly recommend this booking platform to others

Avantages :

Two things - so easy to set up and ongoing customer service is great. You actually get to interact with a real person instantly.

Inconvénients :

I'd like if the days of the week appeared on the booking platform end on my website as well as the dates.

Alternatives envisagées précédemment : Beds24

Pourquoi passer à Sirvoy : Instant chat support from a human being.

Réponse de l'équipe de Sirvoy

il y a 4 ans

Hi Louise, we're delighted that you have found the transition to Sirvoy so simple and that our customer service have been able to help you to get up and running. We're always happy to hear your feedback about what system updates would improve your overall user experience so do let our Support know and if it's something that would benefit everybody, it will get added to our feature wishlist for updates in the future. Thank you so much for taking the time to leave us your review. Kind regards, Adele

James
Owner (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product need to integrate to crm tool for more relationship management functionality.

5,0 il y a 7 ans

Commentaires : Complete reservation system and integration to the other third party networks.

Avantages :

Ease of use, integration to third party networks and complete reservation package to include customer communications.

Inconvénients :

Limited functionality from a customer relationship management perspective. Would be outstanding product if integrated to CRM tool to expand relationship and revenue opportunities.

Réponse de l'équipe de Sirvoy

il y a 7 ans

Hi James, we would like to take the opportunity to say thanks for writing this glowing review. It's great that you are finding the system easy to use and a valuable tool for your B&B. Regarding your request for more functionality as far as CRM is concerned, this is something I will make a note of for our developers in case it should be something they are thinking of integrating in the future. We are constantly developing and improving the software and it will only be a matter of time until we start introducing functionality such as this into the system. So bear with us and thanks for your patience! Sincerely, Adele Worden, Communication Manager