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En savoir plus sur Sirvoy
Un système de réservation en ligne facile à utiliser et à bas prix créé pour les hôtels, B&B et auberges. Essayez-le gratuitement sans engagement.
Calendar, ease of use, easy integration to website, good price, no "risk. I am sure I could go on and on about it.
However, if you take a closer look there are some features that I especially miss. This depends from user to user.
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Service à la clientèle impeccable
Avantages :
Sirvoy est un logiciel très facile d'utilisation. Dans un contexte de roulement de main d'oeuvre important, c'est un avantage non négligeable. Lorsque les rubriques d'aide ne suffisent pas à trouver la réponse à une question, le chat du service à la clientèle est une réelle bénédiction: on peut échanger avec un humain, qui trouve toujours les réponses à nos questions. C'est ultra-rapide et efficace!
Inconvénients :
La présentation visuelle de l'interface client est l'un des principaux aspect à améliorer, selon nous. Également, dans la séquence de présentation des produits, il n'est pas possible de mettre en vente des forfaits AVANT de voir la disponibilités des unités d'hébergement, ce qui devrait être possible, selon nous.
Réponse de l'équipe de Sirvoy
il y a 3 ans
Hi Jessica, thanks so much for your review. Even the negative aspects of your experience really help us to improve the product and that really matters to us, so thanks for giving us so much helpful feedback. Delighted that you're finding the software so helpful when it comes to staff training, easy to use software has always been our aim! Thanks again, Adele
recommandation
Avantages :
intégration parfaite avec les autres canaux de réservation et liaison avec stripe
Inconvénients :
aucun points faibles, tout va bien ::::::::::::::::::::::::::::::::::::::::::::::::::
Réponse de l'équipe de Sirvoy
il y a 4 ans
Thanks for this great review Raphael, we appreciate your feedback and we're happy you're finding Sirvoy such a great solution for your business! Regards, Adele
Un produit presque parfait
Avantages :
Le prix est certainement l'avantage premier, mais les conseillers via Tchat sont aussi un gros avantage. Avec leurs service nous pouvons gerer notre petit camping sans aucun probleme ni overbooking
Inconvénients :
Malheureusement l'absence d' Ota plus specifique est dommage
Réponse de l'équipe de Sirvoy
il y a 5 ans
Hello Funtana, we're delighted to hear that our product is working out so well for you and that you'll happily tell the world about it! We're here for you 24/7 so feel free to contact us anytime you need our support. Thanks, Adele
Commentaires
Commentaires : Ça me permet d'être plus sur le terrain que derrière mes livres de réservations
Avantages :
Ça fait exactement 2 ans que je cherchais un logiciel aussi simple et complet et surtout en français
Inconvénients :
aucun à date - si ils y en je parlerai au service à la clientèle pour voir ai il y a possibilité de modifier ou changer
Réponse de l'équipe de Sirvoy
il y a 5 ans
Merci pour votre aimable reponse sur notre sondage d'appreciation des clients. Nous sommes heureux que vous nous ayez trouves et nous avons hate de demontrer que vous avez pris la bonne decision. Nous sommes toujours la pour vous aider. Soit par clavardage, telephone ou courriel. Nous servons nos clients dans plus de 10 langues 24h / 24. Nous avons aussi un personnel de support client francophone a votre disposition. Meilleures salutations, Bert
Parfait pour gérer mes réservations
Avantages :
Service assistance parfait . Réactivité
Inconvénients :
Il n’est pas possible d’intégrer certaines plates formes de réservation
Réponse de l'équipe de Sirvoy
il y a 4 ans
Thanks for letting us know how you've been getting on with your free trial Francis. We hope you decide to stay with us and please remember to always leave your requests for new features with our support. They are always happy to assist where and when possible! Adele
best customer service
Avantages :
Sirvoy has been a boon to our business. Easy and intuitive to operate, and the best customer service I have ever encountered! The people on the live chat are first rate.
Inconvénients :
can't say that there is anything I dislike
Réponse de l'équipe de Sirvoy
il y a 5 mois
Thanks for the fantastic feedback Roy! We're thrilled to hear that Sirvoy has been a valuable asset to your business and that you've had such a positive experience with our customer service team. If you ever need anything or have any questions, don't hesitate to reach out. We're here for you!
First Class program
Commentaires : Easy to use. Fast to use. They have think about all things.
Avantages :
Easy to use and best support of program staff. Buy the program and get the best system ever made
Inconvénients :
Nothing. After some time you Will have the perfect system.
Alternatives envisagées précédemment : Cloudbeds
Pourquoi passer à Sirvoy : Price was my first things. I never gonna change.
Réponse de l'équipe de Sirvoy
il y a 5 ans
Wow Andreas, how lovely to receive such spectacular feedback! Delighted to hear that the system is working so well that there's absolutely nothing you would change about it. We hope you continue to feel this way but you know that our awesome Support team is always there to listen should you ever find anything you'd like changed or improved. Thanks so much for taking the time to leave your review. Regards, Adele
Not easy to work with anymore
Commentaires : No customer service. No help. Constant changes that do not help it go easier. It's like you guys want us to hold your hand daily just to work when you can't even help in customer service
Avantages :
It USED to be easy to work with up until you all had to update last year. Now it's nothing but miserable
Inconvénients :
The constant need of authentication codes and the way we enter in phone numbers now. The whole phone number now is not separated into sections making it easier to read fast. Now we have to dissect the number slowly but hope we do it fast enough because the phone hangs up if you're not fast.
Réponse de l'équipe de Sirvoy
l’année dernière
Hi Tami, We are sorry to hear about the frustrations you've encountered with our recent updates. We understand that adjusting to changes can sometimes be challenging, especially with new security measures like authentication codes. While we believe these measures are crucial for safeguarding your data, we also understand that they can add an extra layer of complexity. Our aim is to balance security with user-friendliness, and your comments will help us refine this balance. Regarding customer service, we are committed to providing excellent support to all our clients. We apologize if you have not received the level of assistance you expected. Your experience is not reflective of the high standard of service we aim to provide. Our team is dedicated to making improvements that align with our client's needs and expectations. Should you wish to discuss your concerns further please do not hesitate to reach out. Thank you for your past support, we wish you success in your future endeavours. Jodie
Sirvoy is great; more quick tweaking will make it outstanding
Commentaires : 24/7 Tech support is the best! Improvements are rather slow.
Avantages :
Affordable and it looks nice. SMS function is great; it can improve by allowing templates to send at different times, not a single time (like 10 am for SMS departure template; 1 pm for SMS check-in template). SMS fees should be included. Good booking engine functionality and channel management (notifications detail can improve, like providing room numbers, dates and names)
Inconvénients :
I do not like that Average Daily Rate is used in computing a bill, so if the rates were 349, 329 & 309 (=$329 ADR) and guest wants to cxl 3rd night, it will be erroneous to refund $329. This is complicated when several adjustments have been made to Rates. The lack of multi-select on dropdown windows is Sirvoy's biggest defect, including the calendar. For Rates, I am unable to select certain rooms, like 202, 203 & 207 and change rates at once (I'm forced to select from a list and change all). I cannot block multiple rooms at the same time; I need to do it one-by-one. Dashboard search is great, but the totals are by page and not for the total searched category.
Réponse de l'équipe de Sirvoy
il y a 2 mois
Hi Val, Thank you for taking the time to leave your feedback. It’s great to hear that Sirvoy’s features, particularly the SMS function and our 24/7 tech support, have been valuable to you. We appreciate your suggestions, and we want to let you know that our team is working on an update that will allow you to see the price for each night individually on invoices. We're continually considering improvements to enhance your experience, so keep an eye out for future updates. Our support team is always here if you need anything. Thank you for your continued trust in Sirvoy, we’re grateful to have you with us. Regards, The Sirvoy Team
Friendly, efficient, prompt service
Avantages :
Very easy to use, great value for money, great support
Inconvénients :
We have not found anything yet. All good so far.
Alternatives envisagées précédemment : Cubilis
Pourquoi choisir Sirvoy : Cost
Pourquoi passer à Sirvoy : Cost and the fact that it was recommended by our website builder
Réponse de l'équipe de Sirvoy
il y a 3 ans
Hi Vicki, we're delighted to hear that you have chosen Sirvoy as the PMS to help you run your business and we look forward to working with you. Thanks for leaving us this great feedback! Regards, Adele
Customer Support is Great
Avantages :
I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.
Inconvénients :
It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.
Réponse de l'équipe de Sirvoy
il y a 2 ans
Hi Austin, thanks for your great review. I'm glad you're finding it easy to navigate and that the support is helping you with questions along the way. Have a great week! Regards, Adele
great support, a simple platform but does what you need
Commentaires : simple to use
Avantages :
intuitive, instant knowledgeable support
Inconvénients :
lack of personalization BUT they are simple fixes, the developers just need to make existing fields available for selection throughout the platform
Réponse de l'équipe de Sirvoy
il y a 5 ans
Hi Sam, thanks very much for trying our free trial and for leaving us this great review. We're glad that you are finding the system is a good fit so far and we hope that it continues to work for you. For any areas where you feel it needs improvement we would like to invite you to let support know. If there isn't an immediate fix they will gladly inform development to see if it can be added to future updates. Regards, Adele
Prince d'Orange B&B with Sirvoy
Commentaires : Very positive. For a modest amount, I now have my own website with on-line reservation and the ability to accept card payments Whenever I have any problem (which is infrequent), the on-line help service is terrific. I rate this as the best on-line help I ever experienced! Rapid, accurate, solves all problems to date!
Avantages :
Easy to integrate with my bespoke website, giving me an easy on-line reservation system very cheaply, and allowed me to integrate the ability to accept credit card payments
Inconvénients :
Generally, it is easy to use, and quite logical. There are some functions I use very infrequently, and then I find it takes me some time to remember how to do it!
Réponse de l'équipe de Sirvoy
le mois dernier
Hi Andrew, We're glad to hear that Sirvoy has helped simplify the running of your business and our support team has been helpful when needed, that’s exactly what we aim for! If you ever need assistance, we’re here to help. Regards, The Sirvoy Team
Great technical support
Commentaires : Its good. The only things I would ask to make it better is what a detailed above.
Avantages :
Easy to use and they are alway available to help
Inconvénients :
The photo display. It could be better and more atractive. The setups to print invoices. I dont like that it makes an average of the pricing. I would like to see the cost of every night in a multiple night.
Réponse de l'équipe de Sirvoy
il y a 3 mois
Hi Adriana, Thank you for your review. We're so glad to hear you find Sirvoy easy to use and appreciate our 24/7 technical support. Thanks for your suggestions to help us make Sirvoy even better. We're always looking to improve and your input is valuable to us. Best regards, The Sirvoy Team
Reliable for a channel manager
Commentaires : very good, just lacks the ability to accept payments on our behalf for Indonesia
Avantages :
ease of use, fast customer service support
Inconvénients :
no payment option available for indonesia to have guests pay directly after booking
Réponse de l'équipe de Sirvoy
il y a 3 mois
Hi Gede, Thank you for your kind review, we're so glad that you're happy with Sirvoy and our support team. There are indeed two payment options available for Indonesia, Stripe & Paypal. Please reach out to one of our support team who will be more than happy to guide you through these options. Kind regards, The Sirvoy Team
Almost Perfect, But Not Quite
Commentaires : All in all, this is perhaps the best and most functional booking system/channel manager we could hope for at our hostel. However, there are a few small changes that would benefit us greatly. Firstly, it would helps us out a lot if pricing didn't average out over multiple nights at different rates. If totalscould be calculated using the individual night rates in stead of an average, that would allow us to round out all of our totals and not end up with odd amounts (I would love to explain this further to someone if you were interested and it was unclear as described.) Furthermore, in switching bookings from one unit to another, it would be great if we could simply swap one unit for another instead of having to move one out of the way then move the other into the first unit before dragging the first booking back into the new unit. The lack of this function has required us to create internal-only dummy units in order to move guests between different units on nights when we have a full house. Again, if you would like me to elaborate on this, I would be happy to. There are a few other things that it would be nice to change on the channel manager side of things, but a lot of that is down to the other websites getting their acts together to better accommodate hostels than it is anything you guys could do about (for example, Expedia is not very useful for hosts who charge by the occupant and put multiple reservations in the same room when linked to Sirvoy, as they consider each of our individual units to be one reservation and not one person. We use units in Sirvoy as individual beds/individual guests, one bed per guest, so when Expedia reservations with multiple guests come through the channel manager it places them in one bed together at the rate of only one bed, something we do not allow.) If anyone at Sirvoy would like any further info about any of this, I would be happy to oblige. Again, all in all, we love Sirvoy here at the Burlington Hostel, it has made our jobs so much easier, but we would still love to see it get better if we could! Thanks for everything!
Réponse de l'équipe de Sirvoy
il y a 8 ans
Hi Samuel, thanks for your review and also thanks for taking the time to write your suggestions and comments. I have noted the problem you are having regarding the price averaging and switching out the bookings. This is something that has come up before with other hotels. They have overcome this issue by creating a dummy room to swap bookings. The only potential issue here is that it will affect the stats. I have requested the developers look at this issue again, and I have also highlighted the price averaging with them. If you would like to discuss this further then please feel free to contact support@sirvoy.com and you can explain this to our customer support in further detail. We really do value your feedback and we are constantly making updates and adding/changing features so please do continue to let us know when you would like something adjusted; it helps us to tailor upgrades to meet the requirements of our clients which is our ultimate goal! Thanks again, Adele
Sirvoy is great for small hostels and hotels
Commentaires : good. it runs the entire business. we use it daily and would be lost without it
Avantages :
Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues
Inconvénients :
managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine
Réponse de l'équipe de Sirvoy
l’année dernière
Hi Michael, Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business. Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far. Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future! Warm regards, Jodie
Good but with a hatch
Commentaires :
I'm happy with the software and support but be aware that they can change the pricing and change the pricing model /setup after you sign up.
I'm running cabin rental and a camp site. Prices is based on how many rental units you have and one of the selling points before signup was that 4 motorhome/caravan/tent pitches was equal to one room. This pricing model was good for me and put some of my camping pitches in to the system and planed to to use the system for the whole camping part of my business, Overnight the changed this model and everything is one-one. It resulted of a big price increase for me (they called it minor increase) I had to change my plan to use system for for booking camping pitches and only use it for room and cabin rental. I dont like changes like that after signup and are looking for an alternative system that will cover the needs for my whole business.
Avantages :
Ease of use and have almost al the functionality i need Good support. Good integrations. (eg to most channel partners)
Inconvénients :
May have not found it but seems to lack possibility to set some restrictions. e.g specific and generic cancelation policies
Réponse de l'équipe de Sirvoy
il y a 3 ans
Hi Bjørn, thanks for your lovely, honest review. Unfortunately, due to updates that we made to improve our service, we were unable to continue with the same pricing model. However, we hope that our commitment to providing great value means that you will remain with us, as we greatly appreciate your business. WIth thanks, Adele
Returned
Commentaires : I do believe that we were one of the very first to use this software. Our property code is only four digits. It gives us away every time. At some point, we as a company trusted the advice of a very enthusiastic, new, property manager. It was apparent almost right away that we had made a mistake. Unfortunately we had invested a ton of time and money in switching gears. Ultimately we had to go back to SIRVOY. Not only did they accept us back, they made it seamless for us to migrate once again without a glitch. We know now that others may come along, but the adage 'if it isn't broken, don't fix it' should be your motto here!
Avantages :
It is refreshing to know that no matter when you pick up the phone, someone WILL answer your call. Even during Covid, they were there for us.
Inconvénients :
In our opinion, there are no cons. WE have nothing but good to say about Sirvoy.
Réponse de l'équipe de Sirvoy
il y a 2 ans
Hi Marcella, of course we understand that sometimes our clients might feel they've outgrown us and need a change. But there's no greater compliment than when a client leaves us and then comes back again! As sorry as I am to hear you've had all that hassle with the switch, we're truly delighted that you've returned to us and look forward to growing our business with you and for you. Thanks for choosing Sirvoy - again!! Regards, Adele
GöteborgsOperans Guest Apartments
Commentaires :
I am using Sirvoy for planing for the guest apartments that the GöteborgsOpera have.
The Opera have between 40-45 apartments per year.
by using Sirvoy i can do all parts in my job in one system.
Planing, the daily in checking and out checking of guests, schedules for the cleaners, reports and i can also easily sheer it with other either by giving them there one login or by doing a rapport.
I couldn't manage a day without it.
Avantages :
That it is easy to use and that you can do almost everything on you one.
Inconvénients :
Since I am using it for apartments and I need to add allot of information about the apartments I would like to be able to attach a document to each apartment/room.
Réponse de l'équipe de Sirvoy
il y a 8 ans
Hi Kristoffer Thanks for taking the time to submit this review. We are delighted to hear that you can easily manage the day to day running of your apartments with Sirvoy and that it has become so indispensable to your business. I will let our developers know about your wish to add to documents to the units. If enough customers require the same thing then this will be added the development list and in time added as a new feature. We really appreciate your comments and suggestions as they help us to improve our system in a way that really benefits our customers. Please always feel free to drop us a line if there's a feature you need that would make your job easier. We can't promise we will always be able to do it but we can certainly try! Sincerely Adele Worden Communication Manager
By far the best booking platform
Commentaires : After many trails and one year with other companies and lots of research we found Sirvoy. It was the best fit for our business (14 - 18 units). It is incredibly easy to use for both the business owner and guests. The fee (including the credit card service) is ridiculously fair compared to other platforms in the industry. I've only had to contact customer service one time for something I over looked and they were fast and professional to provide information. I cannot say enough good about Sirvoy. It has saved our business time, money, and headaches to no extent. We have sent other similar businesses we work with to sign up for Sirvoy and have heard only great things from them as well. Sirvoy is certainly a cornerstone to our businesses success. Thank you!!
Avantages :
Easy of use, clear and concise interface on both the back-end and front-end.
Inconvénients :
Not allowing guests to choose a specific unit number within an accommodation type (ie: Glamping Tent - Site 1 or 6). Photos not enlarging or gallery option when guests view available accommodations.
Réponse de l'équipe de Sirvoy
il y a 8 ans
Hi Nick Thanks for your great review, it was lovely to hear how Sirvoy has been of benefit to your business and that you have only good things to say about our support staff. Regarding your request regarding the ability for guests to choose units within accommodation types, this will be passed onto our development team for further discussion. With relation to the photo enlargement and gallery options I can confirm image upgrades are high on the priority list for development so should be released in the near future. Sincerely Adele Worden Communications Manager
Great system for us!
Commentaires : Changed the lives of everyone involved in the business. Also love the long trial, which makes it an easy sale to everyone else, when you can showcase how it works without having to pay for anything upfront. I can see how some people find it confusing in the beginning - but I used YouTube, and got a hang of it in a couple of hours.
Avantages :
Calendar, ease of use, easy integration to website, good price, no "risk".... I am sure I could go on and on about it.
Inconvénients :
Wish I could customize more, but for a standardized solution - I think it is a 10/10.
Réponse de l'équipe de Sirvoy
il y a 2 ans
Hi Fredrik, what a great review! Lovely to know that you're finding it easy to use and it's helping you streamline your business. We are always open to comments and suggestions on how we can improve so any thoughts on customisation I'd encourage you to let our support know. Your requests are what continues to make Sirvoy better year after year. Thanks so much for your lovely feedback. Regards, Adele
Review of Sirvoy
Commentaires : Sirvoy is something we use every day - it is essential to the running of our hotel business. We are pleased with the customer support we have received.
Avantages :
Firstly it makes our life running a hotel so much easier as we can now see all of our bookings from all of our channels in one place, and we can relax knowing that we will not get double bookings. Secondly Sirvoy is one of the few companies we have seen that make it easy to contact a real human being whenever any issues arise. The chat feature is prominent on the page, not hidden away, and the help we have received has always been great.
Inconvénients :
It does not work as well with Airbnb as it does with our other channels, for example having to manually cancel bookings on Sirvoy when they are cancelled on Airbnb. And when a booking for Airbnb is cancelled it shows up on Sirvoy as a 'No Name' booking.
Réponse de l'équipe de Sirvoy
il y a 4 ans
Hi Madalena, thanks for such a terrific review, we appreciate you taking the time to give us your feedback. We are working on our connection to Airbnb so rest assured this will improve in the future. In the meantime thank you for your patience and thank you for choosing Sirvoy! Kind regards, Adele
Good Product
Commentaires : Good enough software, great customer service
Avantages :
The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings.
Inconvénients :
lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought.
Réponse de l'équipe de Sirvoy
il y a 2 ans
Hi Daniel, thanks for these great comments about Sirvoy as well as your feedback on needed training. We love feedback like this as it helps us to keep improving and learning how we can make our software even better. Kind regards, Adele
Great Value!
Commentaires : I'm new to the motel business and a friend found your site and forwarded it to me. I've been using it for over a year now and it makes my booking process and customer management very simple and professional. Several customers have been impressed with the automated emails. The only change I would like to see is the ability to store information on user defined fields. For instance I try to track why people are staying with me in a user defined field but it does not save with the customer information. Overall a very good product at a very reasonable price.
Avantages :
Price and Ease of Use
Inconvénients :
Inability to store user defined fields.
Réponse de l'équipe de Sirvoy
il y a 8 ans
Hi Shane, it was great to read your review and hear that you were referred to us by another happy customer. Truly word of mouth is the best form of advertising! :) To check out the problem you've been having I made a test booking and saved info in user defined fields. I was able to export it with all the relevant information included so I think maybe I have misunderstood what you're looking for. If you would like to discuss this further with with our Customer Support we would love to hear from you so please do feel free to contact support@sirvoy.com and run through it with them. If there isn't already a solution we will try our best to find one or refer to our developers for their input. Thanks so much for taking the time to write a review for us. Sincerely, Adele Worden, Communication Manager