Avis clients sur VirtlX 360° Success Management

En savoir plus sur VirtlX 360° Success Management

VirtlX 360° Success Management is a customer and employee engagement platform that provides ongoing monitoring of company performance.

En savoir plus sur VirtlX 360° Success Management

Avantages :

Non disponible

Inconvénients :

Non disponible

VirtlX 360° Success Management - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,6/10

VirtlX 360° Success Management a reçu une note globale de 4,8 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (11)

Classer par

Avez-vous déjà utilisé VirtlX 360° Success Management ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (11)

Meenu
Meenu
QA Manager (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good tool to gather info anonymously.

5,0 le mois dernier Nouveau

Commentaires : I would recommend this to everyone who wants to conduct any kind of survey.

Avantages :

We can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group.

Inconvénients :

There should be proper KT on how to use the tool. There is no Mobile app to access the application.

Réponse de l'équipe de Rison Software

il y a 3 semaines

Thank you very much for your review Meenu.

Jacques
General Manager (Afrique du Sud)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Easy to use survey and training software

5,0 le mois dernier Nouveau

Commentaires : It is important to get feedback from my clients regarding our service. Based on reports provided by the software I could easily identify some shortfalls in my business and helped me improve certain aspects.

Avantages :

For me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it.

Inconvénients :

It is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff.

Réponse de l'équipe de Rison Software

le mois dernier

Thank you for the great review Jacques.

Carmi
Makeup Artist (Afrique du Sud)
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

VirtlX helps me to improve my services.

4,0 le mois dernier Nouveau

Commentaires : It is convenient to receive reports on customer experiences and feedback.

Avantages :

Easy and convenient way to get customer feedback.

Inconvénients :

The layout was a bit confusing at first, but once you get used to it, it is easy to use.

Réponse de l'équipe de Rison Software

le mois dernier

Thank you very much for your review on VirtlX, much appreciated!

Tom
Global Vice President of Sales (É.-U.)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Global VP Sales

5,0 il y a 2 mois Nouveau

Commentaires : Fantastic experience and expertise

Avantages :

Extremely easy to use and we get fantastic data from it.

Inconvénients :

Nothing it is all very good. [SENSITIVE CONTENT] and his team are wonderful to work with and extremely customer focused

Réponse de l'équipe de Rison Software

il y a 2 mois

Great working with too Tom, and thank you for the great review.

Nick
MD (R.-U.)
Services d'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

VirtlX gives me good insights

4,0 il y a 2 mois Nouveau

Commentaires : The ease of use of the various surveys has given me an insight into my business and partners that would not have been possible without VirtlX

Avantages :

The variety of surveys helped me address many aspects of my business

Inconvénients :

The registration process was a little bit tedious, but I believe that this is being addressed

Réponse de l'équipe de Rison Software

il y a 2 mois

Thank you for your great review Nick. You will be pleased to know that we have addressed the tedious registration process and is now as simple as clicking the register button once you have entered your registration information; the profile is then built automatically with no further need for adding additional info.

Paul
MD& Owner (Espagne)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Recomend Virtlx

5,0 il y a 2 mois Nouveau

Commentaires : Very happy, would reccomend.

Avantages :

Simple and essy to use., welithout much training

Inconvénients :

May need more features for 1,000 + users.

Réponse de l'équipe de Rison Software

il y a 2 mois

Thank you Paul, for you awesome review!

Narcis
Director (Espagne)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Virtlx feels like a Survey Monkey on steroids, a truly bespoke and personalised platform

5,0 il y a 2 mois Nouveau

Avantages :

Easy to use Truly bespoke features and very easy to create/edit Great interoperability with existing systems Real value for money

Inconvénients :

Nothing so far, still early though in using it.

Réponse de l'équipe de Rison Software

il y a 2 mois

Thank you for the your fantastic review of virtlX Narcis. Looking forward to working with you and your company into the future.

Maya
Owner (R.-U.)
Art/artisanat, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Getting to know your customer

5,0 il y a 2 mois Nouveau

Commentaires : Knowing our customer's drivers means we can deliver their needs faster

Avantages :

The ease of use is the main advantage for us

Inconvénients :

Version 9 has ironed out everything and added features

Réponse de l'équipe de Rison Software

le mois dernier

Thank you for your great review on VirtlX, Maya; much appreciated.

Anthony
Owner (R.-U.)
Mode et vêtements, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

VirtlX enables us to know our performance client and employee side at all times and influence it

5,0 il y a 2 mois Nouveau

Avantages :

The flexibility and the reaction from the VirtlX team to suggested improvements

Inconvénients :

Version 9 is actually perfect .....................it really is superb

Réponse de l'équipe de Rison Software

il y a 2 mois

Thank you very much for the remarkable review Anthony; much appreciated.

Ben
Franchise Manager (R.-U.)
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The most comprehensive online training module available

5,0 il y a 2 mois Nouveau

Avantages :

The unique way in which we can set up everything to do exactly what we want with no compromise

Inconvénients :

Not in particular, the guidance is excellent

Réponse de l'équipe de Rison Software

le mois dernier

Thank you for taking the time to review VirtlB, much appreciated.

werner
director (Afrique du Sud)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Driving Mass Behavioural Change with Virtlx

5,0 il y a 7 mois

Commentaires : If you want to overlay the critical insights of NPS scores and EE, then Virtlx is the solution that you need!

Avantages :

It's cloud based, easy to deploy and use. VirtlX brings real-time transparency around the metrics and responses of customers and employees and presents them in a manner that enables executives to make informed and rapid decisions. Data is gathered from internal and external surveys and presented in dynamic graphical formats that enable instant analysis and action.

Inconvénients :

That it wasn't commercialized earlier! It's a unique offering to correlate NPS with EE. When you detect a drop off in NPS, you can bet your bottom dollar that there is a drop off in EE as well. Now you are able to drill where exactly the issues seem to impacting NPS and EE are in the organization and take appropriate action.

Réponse de l'équipe de Rison Software

il y a 7 mois

Hi Werner, thank you for your insightful review on VirtlX; greatly appreciated, thank you.