Avis clients sur isoTracker Document Management

En savoir plus sur isoTracker Document Management

Logiciel sur cloud de contrôle de document rentable et sans frais d'installation, idéal pour les petites et moyennes entreprises.

En savoir plus sur isoTracker Document Management

Avantages :

Very good customer service response times when issues occur.

Inconvénients :

The software is limited in that the number of users are pre-determined for us. Adding additional users lead to some additional cost.

isoTracker Document Management - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,9
Fonctionnalités
4,3
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,3/10

isoTracker Document Management a reçu une note globale de 4,5 étoiles sur 5 d'après 13 avis d'utilisateurs publiés sur Capterra.

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Nicola S.
QHSE Manager (R.-U.)
Pétrole et énergies, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Iso Tracker Document Control

5,0 il y a 3 ans

Commentaires : Before we utilised the ISO Tracker system fully it was difficult to manage documentation. We regularly found ourselves scrapping around after discovering certain elements of our Safety Management System were overdue review. After the initial effort in implementing our full document package onto the ISO tracker it has become a much better organised and effective process.

Avantages :

I find ISO Tracker simple and easy to use but also very effective in maintaining an accurate Safety Management System. It allows me to keep up to date with all required document reviews with ease and has become an invaluable tool in my day to day duties.

Inconvénients :

I can not think of anything negative about this ISO Tracker software.

Purnendu B.
Sr. QA Engineer (É.-U.)
Cosmétiques, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We selected ISO Tracker as we felt we got value for money for the number of users we planned to have

4,0 il y a 5 ans

Commentaires : We were able to have a web based software that could be applied to multi-sites. We uploaded our procedures, SOPs and forms into ISO Tracker and are able to manage the documentation as required by ISO. Software has revision history that helps as well.

Avantages :

The software allows read/write and read users which makes it easy to control who can write into the system. Good approval process as well as accessibility that is web based (so can login from anywhere). Do not have to worry about database backup and support is great. Also, you can use this software for multi-sites.

Inconvénients :

The software is limited in that the number of users are pre-determined for us. Adding additional users lead to some additional cost. This is not software limitation, however.

Nola G.
finance / compliance (Australie)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Does the job. Easy to use. Glitches seem to be quite a regular occurrence but value for money

3,0 il y a 5 ans

Commentaires : Version control which was a necessity for audit compliance. Stopped others from making multiple copies of documents and using old versions. Stricter control

Avantages :

Dashboard, permissions and the overall look. Good version control, able to write comments, provides protection from others changing and saving documents that have not gone through the approval process. Very good customer service response times when issues occur

Inconvénients :

Definitely do not like the bold print with Document name, number and version on the top of each document. It really takes away from the presentation of the document. Looks awful. Would like this moved to the bottom of a document and shaded. Only to apply to the first page.

Réponse de l'équipe de Lennox Hill

il y a 5 ans

We discovered 2 years ago a slowness issue from our Australian customers. The feedback was initially difficult to investigate as internet is not always good in Australia but once it was identified as a server latency issue from our European servers we set-up a server structure in Australia and there have so far been no further issues. The matter with the header in the PDF documents was raised by the customer at the time of our last major upgrade. We also explained that the further requested changes would be made at the next upgrade unless the customer would pay for the extra work to have it implemented ahead of the upgrade. In fact another customer has paid for the changes and ATC Work Smart has had that code change implemented on their account.

Koen J.
Product development and product quality manager (Pays-Bas)
Appareils médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Helped us getting grip on documents

4,0 il y a 3 ans

Commentaires : isoTracker Document Control helps us getting grip on all documents related to a Medical Device manufacturer, meeting the designated regulations (i.e. keeping and updating the Technical Files) and meeting the ISO 13485 requirements of document control.

Avantages :

The logging of all changes to a document; Being able to view/download all earlier versions;

Inconvénients :

The interface could be more user-friendly; The design looks dated, could use a more modern look and feel;

Stan S.
Managing Director (É.-U.)
Machines, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Software has worked as advertised. Service when problems arise is exceptional.

4,0 il y a 5 ans

Commentaires : Automated drawing control. Acts electronically the same way an old-fashioned paper drawing office does. Allowed us to demonstrate strict document control to outside agencies auditing us on a regular basis.

Avantages :

Archive feature. Email notifications. Cloud storage. Folder-based file organization structure. Software is fast.

Inconvénients :

Occasional (infrequent) glitches. British language convention (only in a few spots). Not really anything else I can think of!

Johanna G.
Operations Director (R.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ISO Tracker takes the pain out of managing controlled documents

5,0 il y a 5 ans

Avantages :

Audits - the scheduling and delegation of audits. The approval workflow for controlled documents and automated reminders for both documents and audits. The service and support from Lennoxhill is exceptional.

Inconvénients :

The interface looks a little dated, but I wouldn't change anything on the functionality as it does the job.

Kerry M.
Quality Manager (É.-U.)
51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Takes some time to set up properly, but well worth the time spent. Support is timely and useful.

5,0 il y a 5 ans

Commentaires : Web-based software allows remote employees to be included in our document management system.

Avantages :

It manages document control, provides history, and captures input from users. The reporting feature is also helpful for tracking status.

Inconvénients :

Some of the features of this program (such as the change approval process) do not fit our operations.

Andrew C.
Group HSEQ Manager (R.-U.)
Produits chimiques, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ISO Tracker

5,0 il y a 3 ans

Avantages :

It is easy to use and intuitive. Good way to manage controlled documents.

Inconvénients :

a couple of the extras would be useful to have in the basic package e.g. review function

Réponse de l'équipe de isoTracker Solutions

il y a 3 ans

Hi Andy There is a review function already built in. I will call you to set-up a training session to show you how it works. Kind regards Christopher

Camilla H.
Engineer (R.-U.)
Appareils médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent simple document management system

5,0 il y a 3 ans

Commentaires : We use isoTracker for managing our documents; as an ISO 13485 accredited company, document control is an important aspect of our daily work. isoTracker has been a brilliant addition to our business, improving our document control hugely!

Avantages :

IsoTracker is really straightforward to use.

Inconvénients :

There is limited scope for configuring the software - but we didn't expect we would be able to, so it's not a problem.

Bradley G.
Chemist / ISO Representative (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IsoTracker has been easy to use and customer service is quick and efficient.

5,0 il y a 5 ans

Avantages :

IsoTracker is easy to use with our Quality Management System. Controlled documents are easy to revise and retrieve for employee use.

Dean S.
QA Document Control (É.-U.)
Équipements publics, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Basically just use it for Updates and changes to our Work Instructions, ISO documents.

4,0 il y a 5 ans

Avantages :

Simple to use. I only use a small part of what it is capable of and perform the same functions every time I use it. I submit changes to the Work Instructions, ISO 9001 and ISO 14001 documents to our Executive Committee for review and approval. Using a Document Request Form (requesting a change) and Document Approval Form after the changes have been made to the document.

Boris D.
QA Manager/Metallurgist (É.-U.)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great software that is indispensable!

5,0 il y a 5 ans

Avantages :

We are a small lean company and Isotracker has greatly reduced and simplified my administrative workload with respect to document control and corrective actions.

Sarah H.
Anatomical pathology technologist (R.-U.)
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Satisfied user

5,0 il y a 3 ans

Avantages :

Fully aware of which documents need reviewing and being able to see where they are in the work flow

Inconvénients :

Very happy with the overall software.