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Avis clients sur Vocalcom Hermes360

4,9 (17) Donnez-nous votre avis ! France Produit local

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Avantages :

Non disponible

Inconvénients :

Non disponible

Vocalcom Hermes360 - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9/10

Vocalcom Hermes360 a reçu une note globale de 4,9 étoiles sur 5 d'après 17 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (17)

benjamin
manager (Cameroun)
Télécommunications, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

interactivites operationelle

4,0 il y a 2 ans

Avantages :

du point de vue operationnel et optimal ,,ma satisfaction est assuree

Inconvénients :

lorsque le flux de communication est parfois au régime maximale ,,le logicien a souvent tendance a ramer et bugguer ,,, je me sent tres souvent de redemarrer le logiciel afin deviter quelque petit desagragrement

Flore
Chef de projet/televente (France)
Articles de sport, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent

5,0 il y a 2 ans

Commentaires : Ras

Avantages :

Très bon logiciel complet et fonctionnel

Inconvénients :

Un peu de bruit lors des enregistrements

david
david
Freelancer (Venezuela)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

for me it is the best program to manage telesales

5,0 il y a 6 ans

Commentaires : acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Avantages :

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Inconvénients :

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Mims
Managing Partner
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Simply, effortless technology

5,0 il y a 9 ans

Commentaires : dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Avantages :

Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience

Inconvénients :

Looking forward to deploying the new webRTC feature in the next couple of months!

eric
COO
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

great and easy to use contact center solution

4,0 il y a 12 ans

Commentaires : I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Avantages :

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Inconvénients :

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Neri
Vice President (France)
Télécommunications
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Great Flexibility means being able to evolve with the time

5,0 il y a 9 ans

Avantages :

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Inconvénients :

Product documentation can be improved and made available online...

Berndt
CEO (Allemagne)
Logiciels
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

MOst flexible Cloud solution

4,5 il y a 9 ans

Avantages :

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Inconvénients :

Some documentation could be a little bit more detailed.

Eric
CEO (France)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Nothing less than PHENOMENAL 100% of the time.

5,0 il y a 9 ans

Commentaires : We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

Victoria
Commercial Manager
, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great product & amazing support

5,0 il y a 8 ans

Commentaires : The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

Rob
Rob
Utilisateur LinkedIn vérifié
Télécommunications
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

Strong Partnership with Vocalom

5,0 il y a 9 ans

Commentaires : We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

Cedric
Cedric
Utilisateur LinkedIn vérifié
Assurance
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

With Vocalcom, we let customers know they are heard

5,0 il y a 9 ans

Commentaires : We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK

Benoît
Benoît
Utilisateur LinkedIn vérifié
Externalisation/délocalisation
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

Vocalcom is just easier!

5,0 il y a 9 ans

Commentaires : We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

Edouard
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Love the Salesforce intégration

5,0 il y a 9 ans

Commentaires : We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

Avantages :

We have increased number of new customers and reduced the delay to sign Out contracts

Inconvénients :

We have found that this solution is very easy to launch and to use

Yves
Yves
DSI (France)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

User Friendly , Easy to Use , excellent functionality.

5,0 il y a 9 ans

Commentaires : Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Patrick
Patrick
Utilisateur LinkedIn vérifié
Télécommunications
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp

Innovative and simple

5,0 il y a 9 ans

Commentaires : Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

Richard
Owner
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Hermes Cloud helps me produce great results! I'm happy with my purchase

5,0 il y a 12 ans

Commentaires : My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom.

Avantages :

- Ease of use - Unified SFDC screen - Simplified inbound and outbound communications

Inconvénients :

None - Im happy

jose
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : GetApp
5,0 il y a 7 ans